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3973 Topics
J
jjfordBeginner
asked in Plans & Add-ons
Trying to Upgrade my Phone Plan

Hello, Im trying to upgrade my phone plan and take advantage of the promotion going on right now. Currently paying $60 a month for 10GB and there is a promo for $60 a month with 20GB. When I press “switch phone plan” and go through all the steps, It won’t let me and comes up as unavailable with a picture of an ice cream. I bought a iPhone 13 Pro around June 5th if that matters - and I have a remaining tab of $315. 

952
J
2 years ago
A
AllCdnBoyBeginner
asked in Plans & Add-ons
Missing Plan Options

My wife and I are on the exact same plan and have been for a couple years.  I have a lot of plan options to put my wife on, but only 1 $60/m option for all tabs for myself.  What’s going on here?  I tried a callback option but the call just goes to voicemail every time without ringing, so I can’t answer it.

591
Dinh
2 years ago
T
Temast62Beginner
posted in Plans & Add-ons
Changing Plans - Mines is unaffordable

Hi,I spoke to a rep, who was very difficult to understand, so I’m not sure he understood my problem. I have a Galaxy S22. I am past the 30 days and can’t return it. I wanted to find out if there were any other plans that were available for me that I could downgrade to. I don’t use anywhere the data available to me. Does anyone have any ideas or suggestions? I don’t want to walk away from the phone, I just want to be able to change the plan, change the phone - anything to make it all less expensive and still honour my commitment. Would I be better off going to a kiosk or trying again to speak to a representative?Thanks in advance for any suggestions.

1974
L
2 years ago
Z
ZubjBeginner
asked in Plans & Add-ons
Data Block Add On

To use pay-per-use data, does the data block add-on need to be taken off the plan? 

2731
M
2 years ago
D
denialsBeginner
asked in Plans & Add-ons
Stream+ and existing Netflix credit

I'm interested in the Stream+ add-on but wondering what happens if you have existing credits on your Netflix account (for example, from a Netflix gift card).Most likely, the billing is switched over to Koodo / Stream+ so your credits remain attached to your Netflix account, and will kick back in if you leave Stream+. But I would like confirmation of what happens. It would be nice if the “Learn more...” page for Stream+ explicitly covered this situation.

1822
Bernard Koodo
2 years ago
J
justinamthorBeginner
asked in Billing & Payments
Something I don’t understand on my first bill.

Why am I being charged for “$60 20GB UL Can min SFD (4G Speed)” on my monthly plan,and I’m also being charged A partial charge of eight dollars for “$60 20GB UL Can min SFD (4G Speed) (Aug 28 To Sep 01”? Thanks in advance for any help that anyone can provide.

8643
J
2 years ago
E
EmiliePConnector
asked in Plans & Add-ons
Data Top Up

I’m looking to top up my data for an international trip (to the US - have already added roaming) but can’t seem to find a spot on Self Serve where I can do that...

1202
E
2 years ago
M
Mhc10403Connector
asked in Prepaid
$15 base plan unlimited incoming calls

I went I change my $15 prepaid base plan to the new one saying it now includes unlimted incoming calls, and it said in my account that I already had it. I guess my question is when did Koodo upgrade to unlimited incoming calls on the $15 plan. I changed a few months ago when it started giving the 100 minutes but needed to change plans to receive that. I only noticed last last that I had it and assumed I needed to change my account to receive it. I’m happy about it just confused when this change took place. Thanks in advance if anyone get can me a answer on this. 

3263
Sophia
2 years ago
K
KoodousernameAll-Star
asked in Billing & Payments
international texting

I have unlimited international texting. I saw on the internet that I won't get charged as long as I don't reply to a text from Thailand. Is this true?

1962
K
2 years ago
P
PrathapaniBeginner
asked in Billing & Payments
What is the process and timeline for refund of credit balance in Koodo account

I was using koodo up to July and I have switched to another operator subsequently. There is a credit in my koodo account and I used to pay my koodo bill manually (Not pre-authorized payment) What is the process to get my credit amount refunded and how long does it take? 

3182
P
2 years ago
B
BigCityPlantOrganizer
asked in Billing & Payments
Seeking Credit from cancellation of service

Good thing I left Koodo since I hadn’t actually realized until now that I can’t even all the company with a question about my account.  I cancelled on July 27 2022 and have been waiting to get my refund (since my billing cycle ran until around mid-Aug). Having waited a little over 4 weeks without yet getting the credit, I figured I should call and find out what happened to my credit. Was hoping to call and speak to someone about the credit, and the callback option through the self help only provided a window on Sunday afternoon when I’m totally not available. So now the public forum can see how my issue plays out - yay!

43011
B
2 years ago
S
sockBeginner
asked in Plans & Add-ons
data

so i just switched to a plan with 20gb a data, and i had no data before this, why wont it work? do i have to wait till the new billing cycle for it to go through?

1053
Bernard Koodo
2 years ago
C
Craig 2022Beginner
asked in Plans & Add-ons
how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

1573
Sophia
2 years ago
B
BashkirBeginner
posted in Other
i hate koodo assist!

Anyone else absolutely hate Koodo assist? I can’t get a straight answer or through to a real person by phone or online! How do I get some customer service???? 

1385
Bernard Koodo
2 years ago
M
MooseheadlukeBeginner
asked in Plans & Add-ons
What is the $5 Int'l Long Distance Saver add-on?

What is the $5 Int'l Long Distance Saver add-on?What countries can you call from Canada with it? I cannot find any details on it on the Koodo site.In short, what does my $5 get me???

29422
M
2 years ago
arykntca
arykntcaConnector
asked in Plans & Add-ons
Limited time off : Get 15 gigs for only $45/month. Plus, get $50 in savings when you shop online.

Is this offer still alive ? How can I get this offer ?  

957
D
2 years ago
PawPatrol
PawPatrolBeginner
asked in Other
Maybe a Scam

This is A message I got in my e-mail.Is it a scam? 

622
M
2 years ago
Uvy
UvyBeginner
asked in Prepaid
Credit Card top up down?

Hi,I was wondering if the prepaid credit card charging top up is down or not cause for several days I have been trying to top up my account and this message comes up.  

1285
D
2 years ago
J
jawsandbonesBeginner
asked in Other
Number being spoofed

I received a voicemail this morning informing me that my number is being used by a random company. As someone who never gives out my number and doesn’t answer calls from numbers I don’t know, this is disconcerting. I also have my number registered to the DNCL.I have looked up ways to combat this and the resounding answer has been essentially nothing, aside from setting a voicemail warning that my number has been spoofed or changing my number altogether. I have heard from others that changing carriers is another way to solve this.Is there something Koodo can do about this or am I again out of luck? Thanks.

1892
J
2 years ago
F
fluffairConnector
asked in Other
How to manage deceased account

Dear Koodo community,My partner has recently passed away, and had her own Koodo mobile plan. I would like to retain her number and plan for the time being. I am the Executor of her will.Is it best to reach out directly to the main Koodo number for help with this process? Thanks,F 

36010
Boa_Guy Koodo
2 years ago
R
r3356Beginner
asked in Billing & Payments
why do i get charged with Unlimited Canada wide calling

I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?

1782
Boa_Guy Koodo
2 years ago
M
Matt 105CBeginner
asked in Plans & Add-ons
Parental Data Block

How can I turn the data off on my sons phone?

1011
D
2 years ago
B
Billy BoyBeginner
posted in Other
Lost my iPhone. Want to disable the phone.

I have lost my iPhone.  I want to disable it so it cannot be used by others.  If I notify Koodo that my phone is lots, am I protected from charges incurred by others? 

941
M
2 years ago
K
Kalthoum1Beginner
asked in Other
number transfer issue

I have been trying to transfer my phone number from virgin to koodo. I followed the steps and after clicking submit, I keep receiving the same message ( error occurred,  please refresh the page or try again in 1 hour). I even tried from different phone but same issue happening for the past couple days.

7654
Chris Koodo
2 years ago
M
Mara48Beginner
asked in Other
Service Cancellation

Hi, I am outside Canada and have called various numbers to get my service canceled but everytime I am not able to talk to a representative. I have messaged on Facebook and twitter, no reply. Please assist. Thank you :) 

691
M
2 years ago

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