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The place to ask all of your Koodo related questions

3929 Topics
arykntca
arykntcaConnector
asked in Plans & Add-ons
Limited time off : Get 15 gigs for only $45/month. Plus, get $50 in savings when you shop online.

Is this offer still alive ? How can I get this offer ?  

917
D
2 years ago
PawPatrol
PawPatrolBeginner
asked in Other
Maybe a Scam

This is A message I got in my e-mail.Is it a scam? 

612
M
2 years ago
Uvy
UvyBeginner
asked in Prepaid
Credit Card top up down?

Hi,I was wondering if the prepaid credit card charging top up is down or not cause for several days I have been trying to top up my account and this message comes up.  

1275
D
2 years ago
J
jawsandbonesBeginner
asked in Other
Number being spoofed

I received a voicemail this morning informing me that my number is being used by a random company. As someone who never gives out my number and doesn’t answer calls from numbers I don’t know, this is disconcerting. I also have my number registered to the DNCL.I have looked up ways to combat this and the resounding answer has been essentially nothing, aside from setting a voicemail warning that my number has been spoofed or changing my number altogether. I have heard from others that changing carriers is another way to solve this.Is there something Koodo can do about this or am I again out of luck? Thanks.

1692
J
2 years ago
F
fluffairConnector
asked in Other
How to manage deceased account

Dear Koodo community,My partner has recently passed away, and had her own Koodo mobile plan. I would like to retain her number and plan for the time being. I am the Executor of her will.Is it best to reach out directly to the main Koodo number for help with this process? Thanks,F 

31210
Boa_Guy Koodo
2 years ago
R
r3356Beginner
asked in Billing & Payments
why do i get charged with Unlimited Canada wide calling

I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?

1712
Boa_Guy Koodo
2 years ago
M
Matt 105CBeginner
asked in Plans & Add-ons
Parental Data Block

How can I turn the data off on my sons phone?

981
D
2 years ago
B
Billy BoyBeginner
posted in Other
Lost my iPhone. Want to disable the phone.

I have lost my iPhone.  I want to disable it so it cannot be used by others.  If I notify Koodo that my phone is lots, am I protected from charges incurred by others? 

901
M
2 years ago
K
Kalthoum1Beginner
asked in Other
number transfer issue

I have been trying to transfer my phone number from virgin to koodo. I followed the steps and after clicking submit, I keep receiving the same message ( error occurred,  please refresh the page or try again in 1 hour). I even tried from different phone but same issue happening for the past couple days.

7124
Chris Koodo
2 years ago
M
Mara48Beginner
asked in Other
Service Cancellation

Hi, I am outside Canada and have called various numbers to get my service canceled but everytime I am not able to talk to a representative. I have messaged on Facebook and twitter, no reply. Please assist. Thank you :) 

691
M
2 years ago
S
srbeelBeginner
asked in Plans & Add-ons
Inrenational Calls

One of my lines cannot make international calls! Please fix.

612
Bernard Koodo
2 years ago
P
PWinklerBeginner
asked in Other
Historical call data

Looking for call data - numbers and minutes - for the past 18 months for legal purposes. Any help in retrieving this data would be helpful. Tx

501
G
2 years ago
M
meg12Beginner
asked in Self Serve
How can I switch my existing Koodo phone plan to a new account?

Hi there,My phone plan is currently under my ex-partner’s Koodo account.He switched to another provider but I want to keep the same phone plan. I just need to change the billing, login and contact info to my name. How can I do that?Do I need to create a new account?

2931
G
2 years ago
K
katie.wConnector
asked in Prepaid
How can I contact Koodo by email?

Recently I switched my phone plan from a monthly post paid, to a pre paid plan. I am currently travelling overseas and intended to use it as a cheap way to keep my phone active (to receive texts or calls and return them through other means). It wasn't until speaking to about 4 people (and mentioning international travel to each one) when finally I was told that pre paid doesn't work overseas. Unfortunately by then I had already set up and paid for 360 days of service that now doesn't work. And since I'm overseas with a phone plan that doesn't work I can't set up a call back to cancel and request a refund. A supervisor was supposed to call me but never did before I left for my trip. Does anyone know if an email I can use to contact them?

37886
G
2 years ago
T
TanboohConnector
asked in Self Serve
What is the impact of Phone Number Change for the existing Koodo Plan?

I want to change my Koodo phone number due to relocation from one province to another. I was wondering if it impacts my existing Koodo plans. Is there any impact on my monthly bill due to that change?Unfortunately, I haven’t found any terms and conditions details for that Koodo phone number change process.   

1896
G
2 years ago
F
FifiqueenofmarsBeginner
asked in Self Serve
Lost phone, got new one and new SIM, SIM card won't connect

I lost my phone in the US about a week ago. I suspended the account and never found the phone. I bought a new phone through Koodo and it arrived today.I re-activated my phone and changed the SIM number, and while it shows as being the SIM card for my account, i cannot get any connectivity on my phone - emergency calls only, it says. I took the SIM out and back in, but same thing. Did I go wrong somewhere?

1393
Boa_Guy Koodo
2 years ago
E
ExtremeAdvisor
asked in Plans & Add-ons
Can I change my plan If I'm paying for a phone on tab?

Can I change my plan If I'm paying for a phone on tab? Or am I locked into the plan I get with the phone? Also, If I am on a plan without a tab can I just add a phone tab to my current plan?

1772
D
2 years ago
D
Dyl.SBeginner
asked in Other
Porting number to other provider

I am unhappy with Koodo and will be switching providers. I’ve been told I need to contact Koodo to instruct them to accept a number port request to my new provider. The only call back options are for a week from now. This is ridiculous… how can I get in contact with someone sooner?

12274
D
2 years ago
T
Timbd67Beginner
asked in Other
Poor 4G LTE signal strength

Any ideas on why or how to fix poor 4G LTE signal strength? I only have one bar of signal strength throughout my whole house, lucky if I have 2 bars outside the house. I switched my iPhone to use 3G and I get full bars with 3G inside my house. I figured it was my iPhone SE 2nd Gen, so I upgraded to the iPhone SE 3rd Gen but still have the same poor cell reception.  

2251
Dinh
2 years ago
Anne Wong
Anne WongBeginner
asked in Plans & Add-ons
data plan

I have a monthly prepaid data plan, 5 days before the next top-up, I ran out of data, what options do I have?can I purchase data booster adds-on to last me for the next 5 days without incurring expensive over usage charge?

1121
Sophia
2 years ago
W
WallGirlAdvisor
asked in Other
Strict 60 day Refund Policy ?

This is what Mobiversity is telling me. Koodo has a strict 60-day refund policy? 

992
W
2 years ago
E
EEOBrienBeginner
asked in Plans & Add-ons
Streaming add-ons

I am just wondering how the streaming add on offer works.  I already have a Netflix account, does my existing account just get connected to my Koodo account, or do I have to close out my existing account and just start from scratch with the Koodo offer? 

1744
Bernard Koodo
2 years ago
Y
yoonichoi607Beginner
posted in Self Serve
switch basic plan

I want to change lower plan  like basic plan.however self serve does not show basic plan. I don’t have any contract left. 

701
M
2 years ago
Tiffany Low
Tiffany LowBeginner
asked in Prepaid
waiitng for redund

Hello there,   I was double charged on a top up.  I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed.  Can someone please contact me.   Tiffany Low 

642
A
2 years ago
J
JaypeBeginner
asked in Self Serve
Why is the option for activating international calls not available on my add-ons? Why do I need to speak with a rep (when you have made it impossible to do so)?

I needed to make a single urgent international call to the UK today (not something that comes up frequently).But I find that I cannot enable it online (the option for international call activation doesn't show) and will now have to wait until this evening until a rep is available.When I call an international number I get the standard error message and a request to call *611 - but then a robot tells me I'll get a text for an automated service bot and does not give me the option to be forwarded to your call centre. This is simply incredibly unhelpful.The result of this is me resorting to seeking help here…  I now won't be able to log a call to the UK today (it will be well outside of UK office hours). It's a bit of an annoyance.Could you please enable international calls from my device. Or at least unlock the service in my self-serve menu.

3324
S
2 years ago

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