Managing your Services

Was charged $14.99 for something called an “Application Store Service”.  I was receiving numerous scam texts of various nature. On one it stated text back “stop 360” to discontinue service hoping this would stop the messages. When my bill came, it showed this $14.99 charge on the exact same day I responded to this text (silly me). I discussed this with the Koodo rep that called me back and he insisted that I had signed up for an app with an outside service and there was nothing they could do. I told him I would not be paying and was going to cancel my Koodo service. His responded there was still nothing he could do and he would help me cancel my service.It is obvious from reading up on this on line that this is a common occurrence and Koodo is playing ignorant to a situation they know full well is happening. To take such a hard stance and be willing to lose customers shows the costs to them to reimburse must be extensive.  Very poor security and customer service.      

Hi my phone will shut off tomorrow and I need 1 more day to pay it. I get money tomorrow and need my phone on till then.  What can I do?

Hi,I got a call from someone claiming to be Telus winback, from (866) 448-8030. Wondering if it’s legitimate or not. Thanks

Hello,As part of my work, I received text message from temperature monitoring server(Cryopak). As per Cryopak IT help desk I am not receiving these message because koodo is blocking these text how do I unblock the notification email: support@cryopak.com" and put it in whitelist?Thank you Dharam 

My plan has been changed from UL Can Mins with 8GB of data at $50/month to UL Mins Plan SFD at $55/month.  I didn’t request a plan change.  How do I get this changed back? 

My August 2022 bill has International Roaming fees of $4.80 plus tax for voice International voice usage.  I have not been out of country and can’t fathom what this charge is. I also combed through my entire August activities and there’s nothing like an International number used. I’ve spent significant time trying to figure this out on the Koodo website. Can I please be credited for the total amount?

I was Driving with doordash yesterday and they had a bug that they since resolved although the bug drained my Data and used over 10GB in less than 5 hours.    When i went to talk to Koodo Support after this i was unable to get an appointment or a response from anyone. I also contacted the doordash support but they were also far from helpful and were basically like "that sounds like a you problem" and told me to contact my phone company... 

Magically have a 4 gig usage while I was at work. Got my 50% and the my 90% warning within a couple hours of each other. And way after the 4 gigs. Never reached over a gig a day. Never downloaded or streamed anything. Just my doordash app which never takes much. 

My bill was due on Oct 3rd and I already paid using my debit card on 3rd. It has been 2 days and it has still not updated on my self serve account. 

Can I change off my due date?

Hi,I’m writing this on behalf of my elderly mother.  She tried to transfer her number out, but the  transfer is pending authorization. Supposedly she supposed to reply to a text.  But she has the wireless home phone service which is not capable of text.  I trried to put the sim in a cell phone to retrieve the text, but the sim has a pin-lock on it, and koodo did this not myself or my mom.   I don’t know the pin. And my mother is not tech-savvy she would have never known this.   I tried calling customer service, it only allows for a  scheduled callback but that is days away.  I find this totally ridiculous.  She doesn’t want to lose her number that she has had since the 1980’s..  Can this be solved and hopefully in a timely manner.

I'm in Europe using Easy Roam.  SMS/Data works fine, can't make calls.  International long distance add-on is on the account. Yes, I'm dialling +. I.m on a compatible network (T-mobile NL). Have tried manually selecting the network.I've rebooted the phone many times since arriving.I've reset network settings.VoLTE is ON.I received the welcome text when I arrived.I've gone through the various Koodo troubleshooters, and read many of the community forum posts.I've done a voodoo dance.Can a mod please flag this to Koodo support to help me out? Thanks! 

Hello, I have 2 phone plans under my account and the TABS for both phones are fully paid. Since I am paying $40 3GB UL min Plan SFD for each phone, I wanted to upgrade my phone plan (2 phones) that Koodo is currently offering.  I don’t have any intention at the moment to get a brand new phone for this upgrade as the phones are currently working as it should be.Can I ask Koodo to guide me as to how can I do a plan upgrade. Thanks 

I have a pay as you go that my son uses and I want to transfer to kodoo but for him to take over the account and Telus number

Any chance more streaming services other than Netflix Premium, Apple +, Discovery + going to be added to Stream +?  Perhaps Prime, Disney +, Paramount +?

Good Day!I want to close my Postpaid account, how to do that?

Dear Koodo CommunityI have an issue with the above-mentioned phone number, with Accounts Number: DE669569 and Reference Number: CAfSkukg.Koodo has been showing credit restrictions for not being able to open business accounts. I am requesting an update on that and clearance. If there is anything that may need my attention let me know.Best Regards,Victor Furangi and Tony Furangi

Hii am to link my account Netflix that I already have with stream+ but I get this error : Sorry, we are unable to complete that action now. Please try again later.my Koodo email is not the same has the Netflix account.any help? Thank you!

It is stated that ‘’Long-Distance Talk Booster Add-ons can be used to make calls to 50 international destinations, including the U.S. For a full list of available countries, click here.’’However, when you click on that link, or check other webpages as well, you just cannot find the full list. I really need the full list so that I know if I can call my family members who live in Europe or not.Can someone provide a full list of all 50 international destinations? Thank you.

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them? Thanks!

We are currently visiting in the US.  Before entering the US, we turned off our cellular data and roaming and  we have not texted or called or checked voice messages.  I tried the Koodo Chat assistant and it doesn't understand what I need help with.  I requested a callback, but the response is that they don’t make international calls.  So how do I get this rectified?  We’ll be here in the US for a bit longer.  How can I avoid having this happen again.  Does Koodo just randomly tack on roaming charges for no reason?   

Can I pay someone's credit card bill to complete the pre-authorization task？

I had setup PAP in the mid of Sep, and my bill is due on 26 Sep. However, I recieved an email telling me the PAP is failed. the reason could be that I may filled in wrong Branch number of my account.May I ask that, for now, I re-setup PAP with correct information, but the bill is due, should I wait for the PAP runs or I should pay the bill first?Thankyou.

I need to update the address on my account 

I had my phones suspended till i paid the bill , i paid the bill off so now i would like my services back please.