Managing your Services

My tab balance has been $0 since last month but it’s continuing to charge me the $33 tab charge I’ve been paying. Why didn’t it automatically go down to $0 like it says it will when the tab balance is paid off?  I’m also unable to schedule a callback which is extremely frustrating.

Went to a koodo store on Monday for Black Friday deal ($30 for 20gb), they got my existing phone number and gave me a sim card and told me that when the time my current sim card is not in use anymore, then it would be time to insert the koodo sim card. I tried to insert the koodo sim card yesterday and the sim card is not even registered. And my phone number is not even ported to koodo yet. 

My koodo account was suspended due to nonpayment, but after I paied the existing bill, the service is not restored.

I just startedwith Koodoo, they mailed me a SIM card and i followed all instructions to port my nymber from bell.  it has been 24 hours and my cell phone still not activated bt koodoo.  i cant make phpne calls either. any thoughts on next teps? thanksBarry

 I changed my plan a few days ago to a 50GB/month data plan but my usage data chart has changed from 12GB that I had before to 15GB instead of 50GB. What is going on? And why can’t I ever schedule a call back with Koodo, it’s ridiculous! ​​​​​  

I have overages on my bill from Fiona, it says I will be credited for the overages.So I’m paying this bill with the overages and then getting credited after?Is that how this is working? It is not explained clearly.

I will like to pay the $50 fee to take out the second number out of my account without the consent of my husband. How do I do that?

Hi,The self-serve porting in from Freedom Mobile hasn’t been working for days with the following error. The sales rep tried porting the number but ran into the same error so after many attempts, he assigned a temp number and asked me to try the self-serve porting after few days.  It’s still not working!I must say my initial Koodo experience is pretty negative so far.  Please advise 

It is important to talk to rep.  My outgoing calls are showing NO NAME or weird 5 digit number.  I wanna change it asap as per my original documents name.  As no one is picking my call or giving me call back because of NO NAME display. 

Can’t schedule callback due to chatbot looping after entering phone number. There has to be a backdoor phone number to speak to an actual agent…. Can’t do via self-serve, must be agent

OK.  Trying too cancel a Koodo Account. Cannot do so without talking to a person. Cannot talk to a person without scheduling a callback (apparently). Could not schedule a call back because — I forget the actual reason. Tried later, and this time said to try again after 9AM EST.   Why does an AUTOMATED system need office hours?  If I could talk to a person, I could understand… but to schedule a callback?  Time I’ll never get back, and time that Koodo will beep charging me for!!! Nutz

I updated my plans for both account  and ordered online iphone 13 on Sunday. But still awaiting how long it take time to deliver and i when my plan will update.

I am switching from my personal Koodo account to an account held by my work. I am wanting to port my number to my employer. I need to have Koodo make a note on my account giving permission to my employer to take over this number when it moves to Telus. How do I do this?

How long does it usually take to receive send email with a tracking number after ordering a new phone that was said 1 business day to deliver

T-Mobile network on both Pixel 5a phones did work flawlessly from NY to PA except for voicemail.  However, from West SC to Florida I have nothing but US Roaming data.I can’t get to Prepaid Support by phone or SMS. Do I go to a T-Mobile store or ?

I recently upgraded the phones on my plan. I waited until after I had made the last tab payment and the tab balance showed $0. Just received the first bill after the upgrade and I have the new tab charge for the new phones AND the provide TAB charge. I had a callback that disconnected and now I cannot schedule another one and the rep didn't call back after the disconnect. The virtual assistant is garbage. 

Hello,I already have KOODO sim. How can i get koodo number and add line into my current account?Thank you.

How do I order an sim?

I recently changed my plan and got unlimited long distance calling ti few countries, but when i try calling it says international calling not enabled, 

I’ve been trying to port my number since yesterday and it has not been working, and my number is the “new” phone number I have received. I will be upset if I lose my first ever phone number and want to talk to a customer service rep before my number is gone forever, but it is literally impossible to get a hold of a customer service rep. 

I am leaving Canada tonight and I want to hold my plan for 3 months. 

I have an S22 Ultra that was recently purchased and put onto Koodo.  The Software Update Service Provider on the phone is ATT.  How do I change this to Koodo?

Hi I just bought a new IPad Pro and probably need to buy new SIM card as it is not included.If I buy SIM card would it have same phone number as my IPhone  phone number?Same service?I am Deaf. I use it for texting communication.Thanks for support/reply.

I’m travelling to Mexico and added the Perk of Unlimited Internstional SMS/MMS messages to my monthly plan. Does this mean I can send SMS/MMS for free from Mexico to my homeland Canada? Or will I be charged roaming? And when does the plan kick in? Is it immediately? The wording of the Perk is confusing…

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.