Koodo Community

Unable to activate eSIM

  • 25 September 2022
  • 12 replies
  • 123 views

Userlevel 2

I am getting an error message that says “unable to activate eSIM you can try again, or contact  your carrier for assistance”.

 

But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? 

Basically now now am stuck with not having any phone at all.

Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this? 

 

Thank you very much in advance 

Best Regards

Balaji 

 

 


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12 replies

Userlevel 7
Badge +4

I am getting an error message that says “unable to activate eSIM you can try again, or contact  your carrier for assistance”. But the latest I could get call back from koodo customer care rep is on Monday.  I already registered the new sim in self serve  so the old sim doesn’t work any  more. So now am stuck with not having a phone at all. Its frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. 

Did you get an eSIM voucher from your nearest Koodo store? Have you followed the steps in the link below to set it up? https://www.koodomobile.com/en/help/esim-and-esim-vouchers

Userlevel 2

Yes I did. Unfortunately it didn’t work. 

Looks like this is the only webpage Koodo has about eSIMs. 

Userlevel 2

<deleted>

 

Userlevel 2

Oh god! Now it says the code  is no longer valid. I really don’t understand what’s happening.  Does it mean my 16$ are gone? 

 

Userlevel 7
Badge +4

My guess is that someone used the code you displayed (this is a public forum, anyone can see what you post). Let me flag a rep for you.

Userlevel 2

oh my god! yeah. you are right. Please kindly link me to the rep.  I wonder they may be misusing my sim. my bad. 

Userlevel 2

I deleted the pic. 

Userlevel 2

My guess is that someone used the code you displayed (this is a public forum, anyone can see what you post). Let me flag a rep for you.

Could you please advise if you were able to tag my case to a rep?  Do you advise I need to buy another eSIM? 

Userlevel 7
Badge +4

Yep, a rep will respond to you :) As for activating your SIM, that was just a guess… and no harm done to your account since they would have just activated it on their own. So no panic, a rep will sort you 😊

Userlevel 2

Yep, a rep will respond to you :) As for activating your SIM, that was just a guess… and no harm done to your account since they would have just activated it on their own. So no panic, a rep will sort you 😊

Thank you very much. I was growing a bit anxious. I’ll wait for the rep to get back. 

Userlevel 7
Badge +4

Hello @balaji4799! We noticed that another eSIM was successfully activated on your line in the meantime. Are the services working for you now?

Userlevel 2

Hi @Lavinia Koodo . Thank you so much for getting  back. Yes. The sales person at the Kiosk was soo kind that he give me another voucher. This one worked almost instantly. The services are working just fine now. 

Thanks a lot 

Best 

Balaji