Koodo Community
Question

Incorrect Address

  • 26 September 2022
  • 2 replies
  • 21 views

I have been waiting for my new phone to arrive, and I realized that the wrong address is on my file. According to tracking, they are trying to update the address to deliver it. I don't know who to contact about it because it is not Canada post. Any suggestions? 


2 replies

Userlevel 7
Badge +4

Was the address entered incorrectly or was it the old address and you already moved?

Anyway, you could contact the webstore and ask them email them at koodo.webstore@koodomobile.com

I recently changed my address, and the rep verbally confirmed it with me, but the address on my package is wrong.  I have tried contacting the delivery company to update my address since it says on their end they need a correct address.  Hopefully it gets sorted soon before the phone is sent back. 

 

Thanks for your sugestion.  I will contact kodoo as well. 

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