Managing your Services

why does 306-580-4001 keep showing up on my phone bill ?  I don’t do MSG RTRVL . I wil delete numbers but don’t retrieve any messages

My Galaxy s10 is not able to receive calls or texts. I have tested the following:Toggling airplane mode on then off.Toggling do not disturb on then off.Powering the phone off then on.Removing the Sim card and putting it back in.Clearing the cache for calls and texting apps.Factory reset. 

Trying to set up my BYOD with new Koodo simbeen waiting for almost ½ hr for current provider to send  a text asking me to approve the transfer but my self serve account is already showing the number I want to transferis this normal to wait so long?or did I miss a step somewhere? 

My wife received a text message today, gontaining a link to deposit a payment from koodo to her bank account...we suspect serious spam.

I picked a new plan, $50 for 12GB but I was only given 8GB. The receipt says 12GB and when I click into my account it says 12GB but when I look at my usage it says 8GB. How can I get what I ordered?

Pre paid plans 

My husband and I are on a shared plan with Bell and I am the account holder. We would both like to switch to Koodo and keep our numbers. Will there be any issues with this given that it is a shared plan? I am assuming we would each create our own accounts with Koodo, but will my husband have any issues porting his number over from Bell given that I am the account holder there?

Why does my account statement say I have the following:   How come I have used 2.201 MB out of 3072(???) when I should have 2.201 MB / 3 GB?  BONUS Data Booster 3 GB 2.201  /  3072 MB

I will be traveling internationally and was wondering if I have one account with three phones, will I be paying the easy roaming fee for each phone or per account?

my wife and i moved out of the country for 8 months but plan on returning to canada after her sporting season is over. before we left i transfered my phone number to koodo so i could pay for a cheap plan but still keep my number. i had everythinh working fine, but before we left i must have forgotten to create an online account.so now that i am trying to top up my plan so that i don't lose my phone number, i cannot create an account because i cant recieve any sms’s do enter the verification code. is there anything i can do?

I purchased 1GB of extra data for $25 and it’s not working

I just signed up for Koodo mobile last week, for myself and my wife.I haven’t received the sim cards yet, so I wasn’t able to use or transfer my previous number to Koodo.However, they somehow charged a full monthly fee, which is about $122, for the service I couldn’t use from 7th September to 10th September.So I tried to reach someone on customer service, but the number was nowhere to be found. edit-22 views, 30 minutes past, 0 reply from Mobile Master lol 

I recently ported from Koodo to Fido. The last bill is reflected in my account, but when I try to make that payment, it says payment can’t get through. I hve tried more than 3 times now, between yesterday and today. The due date is tomorrow (4 October). Can anyone assist me? I have tried reaching out to Koodo, but they will get back with a callback only on Wednesday. 

How to stop an in all purchase 

Is Koodo and Telus the same company?

I added funds to my data booster and it went towards my talk booster????  Can I get it cancelled?  Actually it’s my fault, went too fast.  I now have 600 minutes of talk time and will probably never use of all of it in my lifetime.  Any way to cancel it and transfer it to data booster please? 

When I first switched to koodo, they gave me a temporary number before transferring my old number (the one I have now). So when it comes to my Samsung account, its linked to the old number. I've asked Samsung about a solution since their service weren't solving the issue either. So now they replied to where they can fix my problem. The only issue is that they need to old number and I have no idea how to get it. I've tried koodos support services but it keeps bringing me to their automated support. It haven't been able to help so far. Is there somewhere I can go to just get the number or even a number to call koodo?

I have an old iphone that I’d like to give to my 13 year old. The phone was purchased through Koodo and on a monthly plan before I upgraded. I’d like for my child to use it on prepaid account so my question is would I be able to buy a prepaid sim card and add a line to my account or would I need to set up a separate account for him?

I currently have a Koodo postpaid plan and am going to switch to a prepaid plan. I have purchased my Koodo prepaid SIM card and am going through the activation process. I wish to keep my current number. When I get to the field where it requests my current provider, I CANNOT CHOOSE KOODO (it is not shown as one of the options) so I cannot go any further in the process.  Am I missing something? How do I get past this field to complete my prepaid activation? Thank you.

I had a 1 day Easy Roan charge on my latest bill that was incurred on a day I traveled by BC Ferry from Vancouver to Victoria (without leaving the country). Can someone assist on getting this charge reversed? Thx

 I’m trying to get a iPhone unlocked.. please contact me! Thanks

I’m trying to set up international roaming on a prepaid plan after I’m already in Europe. The help system says: Log in to your Self Serve account. In the drop-down menu, select Mobile services. Select manage beside the Add-ons section. Find International Voice Roaming ($0/month) and select Add to Plan so you can call and text while travelling outside of Canada and the U.S.and so on. This help information seems to be outdated as the menu options don’t include “Mobile services” and when I go to adding add-ons, there is no international option listed. The information for the US roaming implies that it works internationally but I tried it and have had no luck. Is international roaming actually possible on a prepaid plan, and if so, how?Thanks!

I was also charged before I received  the sim card and it took 10 days to received thru Canada Post .

When I click on my voicemail button, listen to my voicemail, and hang up ir tells me the call has failed. This happened once before and they needed to reset my voicemail in my account. Is there anyone from Koodo on here who could do that for me?

I am currently in the UK with a UK phone number. I have ported my Canadian phone number to an online service so that I could keep the number I’ve had for years without having to pay $15 a month for it. I have to come home for a funeral and would like to reactivate my old sim and port my number back for the time I will be back in Canada. Unfortunately Koodo help is pretty useless now that it has to start with an online chat, as they will not call my UK number so I can’t schedule a callback. Every time I have tried calling it says it will text me to start the process but I do not get the texts.Does anyone have a suggestion on how I can get in contact with koodo from my UK phone?Or does anyone know how I can port my number back to the my deactivated sim card? Is that even possible or would I have to order a new sim card?