Managing your Services

how  do I  change my banking info  

Added Stream+ want to know how steam from Optik TV app, seems there is no option to use Koodo login. 

I recently got stream+ added to my account and it said that it included telus TV as well. I currently live in Newfoundland,  is that offer region specific? Or is Telus TV available to me here with stream +?

I was just trying to change my prepaid base plan and the system will not accept any of my credit cards. I thought it may be because my expiry date recently changed when my bank sent me a new card so I tried to update my card on my automatic top up information but it would not validate there either so now I have no credit cards on the system. My top up is supposed to happen tomorrow so I assume I will no longer have a phone when it tries to renew. I confirmed with my bank, there is nothing wrong with my credit cards. This looks to be a system issue on the website. I need help fast! 

I have a Friend with a Canadian area code cell phone number, who’s wintering in the USA. I have Canada wide calling on my plan. Would there be charges for calling from Canada to my friends number?

I set up my account in my name for my daughter. How do I change the name on the phone line? When I set up a second line, it gave me an option to name another person. 

Hi there!8 days ago my bank made a payment for me to top up my account. This payment never showed up in my Self Serve Account and I had to pay a second time at a Koodo Shop. My bank told me that they can’t reverse the payment, because the payment status is “paid”. I want either a refund or 28CAD that show up in my balance. What should I do now?Thank you very much for your advice!

Hello,So I cancelled by Koodo account in August when I moved to the US.mid october I get alerted that I owe them 30 bucks ( had previously reduced the owed money to 0 when I cancelled the account), but it said that the money I owe is for a september - october bill. I figured this would be easy to address as it seems like a simple mistake. only problem is, when I call the toll free number, I get sent to the automated system online. When I try to set up a call with the automated system it tells me they cannot call international numbers (my number is a US number)... I have no way to contact the company to deal with this, I cannot access my account anymore as I dont have access to the old number and they just sent me to collections... anyone know how I can contact the company? Im at a total loss. I really need help and I was planning to restart my account when I moved back, but this is such a horrible experiance I am reconsidering/

I PAID MY BILL VIA ONLINE BANKING AND ITS STILL SHOWING PENDING @Bernard Koodo 

My koodo phone bill is 50 dollars every month, but I accidentally sent 20 dollars. Should I make another 30 dollar payment to fill the full price? Or should I send the whole 50 dollars?

I am supposed to have unlimited data, but I have just received a text saying I have used 100% of my data and it is being paused unless I pay for more. What gives?

When I initially set up my account I used my Michigan USA phone number but I no longer live there or have that phone number.I would like to change that on my account to my new alternate number, not the number I have on my Koodo phone.

Hi, I am in Peru for visiting my parents, and I would like to avoid any roaming charges, I talked with Koodo via schedule a call, and they told me to remove Easy Roaming from  my account and to turn off my Celular data what i did, but I see  at that my network connection is a local phone providor in Peru. I try to keep in Airplane mode but I need sometimes to connect my phone to a wifi to check my whatsapp message for work, but I never turn on my Celular data. So please I would like to make sure that no roaming fees will be charged, thank you so much for responding.Karin 

Prepaid site for activation has been down for over 10 hours. I need to activate my phone. When will the site be back up?

Hello,I have paid off my tab and would like to change plans to a lower data plan. I have used less than 1 GB of data each moth over the last three. However, the option to go to a lower plan is not available to me. I would like to switch to the $37.50 at 2GB plan. Please advise. Thank you for your time,D

I scheduled a call back — received their call and pressed 1 to speak with someone.  I’ve been listening to the phone ringing for the past 15 minutes with no one picking upWhat’s the point of a call back feature if no one answers the phone?

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing… Error 

In May 2018 I purchased a KOODO pre-paid sim card at Best Buy, Kingston, Ontario.I mentioned I was going to use this for two weeks while in Canada. No pre-authorized payments were set up.  After two weeks I dropped by at Best Buy and asked how to cancel this pre-paid sim.Answer: just don’t pay, that will stop it.    Fast forward 2 ½  years.  November 2021, living in Europe. Received a note from a Collection Agency that I owe KOODO something around $120.00 + $40.00 odd dollars in interest at 28% over this time. Please pay as soon as possible since my credit rating is going to be effected.Help lines or agents are not approachable since I obviously don’t have a North American telephone number. So they cannot return my call, nor can I contact KOODO anywhere to try to sort this out.Any suggestions or help would be welcomeThanks, Peter Overpelt

Hello,I am currently in Thailand, from Canada.  If I purchase a local sim, set up call forwarding on my iPhone to the new number, and then swap out the SIM, will I be able to review texts or calls from home without being charged extra?  Thank you! -Jessica

Is there a way to check how many minutes and data are left by SMS?

Can I upgrade to ad free discovery +? And do I can my subscription with Netflix? How do I link my account?

Received an email about this but have not changed services and can not figure out why I received this email’

I don’t have a credit for the my one time top up fee of $25 applied to my last bill during Hurrican Fiona on my new Koodo Bill.  As promised by Koodo it was supposed to be credited due to Hurrican Fiona waiver on my new bill cycle and it is NOT!!

Hi there, as the title suggests, my wife’s tablet plan is paid off, so can we cancel the associated plan now?  Thanks :)

HiI have an extra charge on my monthly bill of $24, I think I have incorrectly been charged for roaming in the US, however I have not left the country, I was on vacation on Vancouver Island.How do I get this removed ?thanks In advance