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Managing your Services

The place to ask all of your Koodo related questions

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LucasCOrganizer

asked in Plans & Add-ons

linking Netflix to stream+

Hii am to link my account Netflix that I already have with stream+ but I get this error : Sorry, we are unable to complete that action now. Please try again later.my Koodo email is not the same has the Netflix account.any help? Thank you!

3822

2 years ago

european_kimchiBeginner

asked in Prepaid

Prepaid Long-Distance Talk Booster Add-on - Calling European countries from Canada

It is stated that ‘’Long-Distance Talk Booster Add-ons can be used to make calls to 50 international destinations, including the U.S. For a full list of available countries, click here.’’However, when you click on that link, or check other webpages as well, you just cannot find the full list. I really need the full list so that I know if I can call my family members who live in Europe or not.Can someone provide a full list of all 50 international destinations? Thank you.

4051

2 years ago

BraelynBeginner

asked in Other

Change Stream Plus Account

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them? Thanks!

1581

2 years ago

KlarebearBeginner

asked in Plans & Add-ons

Koodo incorrectly charged us for 2 days of roaming.

We are currently visiting in the US. Before entering the US, we turned off our cellular data and roaming and we have not texted or called or checked voice messages. I tried the Koodo Chat assistant and it doesn't understand what I need help with. I requested a callback, but the response is that they don’t make international calls. So how do I get this rectified? We’ll be here in the US for a bit longer. How can I avoid having this happen again. Does Koodo just randomly tack on roaming charges for no reason?

1073

2 years ago

EsmeeBeginner

asked in Billing & Payments

pre- authorization task

Can I pay someone's credit card bill to complete the pre-authorization task？

281

2 years ago

KentwBeginner

asked in Billing & Payments

pre-autherized payment

I had setup PAP in the mid of Sep, and my bill is due on 26 Sep. However, I recieved an email telling me the PAP is failed. the reason could be that I may filled in wrong Branch number of my account.May I ask that, for now, I re-setup PAP with correct information, but the bill is due, should I wait for the PAP runs or I should pay the bill first?Thankyou.

291

2 years ago

LuccinmtBeginner

asked in Billing & Payments

How can I change my address

I need to update the address on my account

1631

2 years ago

Crys45Beginner

asked in Other

payment to get phone unspenef

I had my phones suspended till i paid the bill , i paid the bill off so now i would like my services back please.

431

2 years ago

PyreightBeginner

asked in Billing & Payments

Additional stream+ charge on bill

Hello,I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains.I would like it corrected.Thank you

701

2 years ago

JH948Beginner

asked in Plans & Add-ons

Call forwarding - voicemail

If we activate call forwarding without the add on, and a person leaves a long voicemail, do we get charged per minute for the voicemail?

781

2 years ago

BkatBeginner

asked in Billing & Payments

Where can I find my payment arrangement

I had set up a payment arrangement for my bill. I just logged into my account and seen my balance, and the notice of having to pay my bill by October 4th or else disconnection. I can't find anything on my account about the arrangement. I received an email after I completed it, explaining the details of the arrangement and there were no other emails stating that my arrangements had been denied. Will the disconnect warning continue to show if arrangement has been made?

SakibAdvocate

+1 (888) 604-1600 Link came through this number for a deposit & the auto deposit was taken out from my account by the eamil of gigadat1@orderdeposit.com

9422

2 years ago

Renee PEIBeginner

asked in Plans & Add-ons

6 top up limit

Hi - I am in PEI . I have been using fb and twitter for community support services like getting people fed and washed. I have not been watching movies! So I need to be able to get more top ups please. You blocked me at 6. And can we get extended past oct 3? Over 30% of the province is out of power still and a good number of us are on Eastlink which is not able to restore their lines until OCT 20. So with no WIFI what do we do?I really appreciate the support so far and hope we can continue this until we are out of the weeds. thanks!

934

2 years ago

Tanya WilliamsBeginner

asked in Other

remaining tab

Do I need to pay off my remaining tab upront if I cancel

541

2 years ago

ChickenBeginner

asked in Billing & Payments

FAKE TEXT MESSAGE

I received a text stating that Customer support has sent a payment via e transfer having encountered technical difficulties while crediting an overpayment...visit http://bit.ly/Gfh03h3g to accept transfer

371

2 years ago

Cody_73Beginner

asked in Billing & Payments

Questions regarding my Tab Balance.

Hey there. So, according to Koodo, as of last month, I had finished paying off my Tab Balance of $32 for an IPhone 11 I had upgraded to in October of 2020. However, I’ve noticed my most recent bill still has that usal tab charge of said $32. Isn’t your Tab Charge supposed to decrease when it hits $0? Just wondeering, and every time I try to use Assist so I can get in touch with a sales rep, it tells me they’re too busy and gives me the run-around. I just want clarity on this issue.

671

2 years ago

sk8termadiConnector

asked in Prepaid

Prepaid - How do I check usage

This is my current plan: $25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-up This also includes:30 Day Plan Bonus 250 MB data with Automatic top-up Unlimited Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call WaitingConference CallingSo I should have 500 MB of data a month correct?Side note I now see there is more data for the same price but am mid cycle so will have to wait to change.When I look at my usage summary it shows the one 250 MB there and I think I remember that is just how they set it up but I never purchase a booster specifically So based on the info in the pic above I am confused...lolIt says ** since last booster purchased which I don’t think I ever did.and where is the 250 MB from my plan?When I check my actually usage I see this: So where is the 152.607 used come from? Also here is my booster screenshot -- I did pay $10 for talk and the data shows

3893

2 years ago

wyldchyld2Organizer

asked in Other

Motorola Moto G Stylus 5G ram

https://www.koodomobile.com/en/phones/moto-g-stylus-5g Can anyone confirm if the ram in this model is 4gb or 6gb?

642

2 years ago

Tania86Beginner

asked in Plans & Add-ons

Im having issues adding another line on my bill.

I'm trying to add another line on my bill, for some reason it isn't allowing me to do so just keeps trying to upgrade my current lines. My bill is always paid and haven't had any issues in a few years. Ice been a koodo customer for 11 years. Please help me.

msw120Beginner

SCAM ALERT. I have been receiving messages from what appears to be Koodo. Koodo is listed in the contact info and It says e-transfer : Mobility Services sent you funds along with a link. Service rates may apply. Be careful when receiving these messages. I did contact Koodo and they asked me to send them the messages but I have tried everything and they always come back undeliverable. I’ll try here.

1251

2 years ago

GG2022Beginner

asked in Other

Device Care not answering calls

I have been trying to contact Asurion Costumer Service to report a damage to my phone covered with Koodo's Device Care Complete and I'm not getting any response. When trying online the system is asking me to call Customer Service. Anyone have an advice on what to do?

441

2 years ago

ClarabellaBeginner

posted in Prepaid

putting my number on my new sim prepaid

391

2 years ago

Lnak1Beginner

asked in Plans & Add-ons

Will I be charged for an incoming call from the U.S. while I am on easy roam in Italy?

Hi there,I’m in Italy using Easy Roam and expecting an incoming call from a U.S. number. I don’t usually get charged for these calls in Canada, but will I be charged for this call while I am on Easy Roam in Italy?

KosarBeginner

Yesterday it was announced that Koodo will waive all the charges for calling Iran till Oct 14th. What is the procedure? Do we need to dial a special code? Are we going to be changed and then later the money will be refunded?

Ella GBeginner

Can you top up your data if you have data still remaining on your account?A family member needs more data however the self serve portal is telling me that I cannot do it.This is just plain ridiculous. How do I get

1301

2 years ago

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