Managing your Services

So I’ve come into a bit of a money issue and my phone got disconnected a bit ago and i wont be able to reconnect it for at least another month. With it being an extended amount of time is there any chance of them deleting my account or anything in that matter or have any issues reconnecting? With my phone being out of service i cant exactly call them for an official  statement.If it helps in the multiple years ive had this account this is the first time ive ever been disconnected. 

I can’t receive phone calls right now, since i lost my phone.But, I can make them from the internet.I want to get a new SIM card and keep my same plan.I want to purchase a used phone from my local community.Any advice on how to get a new sim card would be apprecaited.

KIndly clarify the 24 hour period for Easy Roam. I’m reading some of the articles that say once Easy Roam is initiated it will end at 11:59pm on the calendar it was initiated. As an example if Easy Roam was commenced at 7:00pm it would end at 11:59pm the same calendar day provided the time zone remains the same. And for this example lets say the time zone remains the same. I’m thinking that 24 hrs would mean from 7:00pm one day to 6:59pm the following day.

For over a week I have been unable to receive phone calls.  If I’m looking directly at the phone when a call comes in I can see the notification pane appear briefly, but before I can react to it the call is sent directly to voicemail. It’s a Samsung Galaxy A50.  I spent over an hour on the phone with 3 different reps at Samsung support, but he finally declared that he’d exhausted every troubleshooting avenue they knew to try, and that I should talk with my phone carrier.  I’ve been unable to get any kind of appropriate response via the chatbot, so I want to schedule a callback.But of course I can’t answer their calls!  I don’t have access to another phone number to use.Can the callback agents contact me via WhatsApp?  Or what other recourse do I have? 

I am having a Koodo network coverage issue at specific area. (postal code L7C)It is working fine in other areas. Its been a months and still issue is not resolved.Couple of tickets raised but no resolution. Is anybody having same issue?

I would like to clarify whether the 1000 min add on is counted in monthly basis, or only 1000 min is given for the entire contract period?

Why my bill that should I pay this Nov 7  still there..I already paid last November 5..it always like this..I don't it's all about your system or what? 

The self serve option online allows you to see phone and text usage history (just  numbers and dates of calls & texts) for the past 3 months. How do you view the same info dating back 12 months?

how  do I  change my banking info  

Added Stream+ want to know how steam from Optik TV app, seems there is no option to use Koodo login. 

I recently got stream+ added to my account and it said that it included telus TV as well. I currently live in Newfoundland,  is that offer region specific? Or is Telus TV available to me here with stream +?

I was just trying to change my prepaid base plan and the system will not accept any of my credit cards. I thought it may be because my expiry date recently changed when my bank sent me a new card so I tried to update my card on my automatic top up information but it would not validate there either so now I have no credit cards on the system. My top up is supposed to happen tomorrow so I assume I will no longer have a phone when it tries to renew. I confirmed with my bank, there is nothing wrong with my credit cards. This looks to be a system issue on the website. I need help fast! 

I have a Friend with a Canadian area code cell phone number, who’s wintering in the USA. I have Canada wide calling on my plan. Would there be charges for calling from Canada to my friends number?

I set up my account in my name for my daughter. How do I change the name on the phone line? When I set up a second line, it gave me an option to name another person. 

Hi there!8 days ago my bank made a payment for me to top up my account. This payment never showed up in my Self Serve Account and I had to pay a second time at a Koodo Shop. My bank told me that they can’t reverse the payment, because the payment status is “paid”. I want either a refund or 28CAD that show up in my balance. What should I do now?Thank you very much for your advice!

Hello,So I cancelled by Koodo account in August when I moved to the US.mid october I get alerted that I owe them 30 bucks ( had previously reduced the owed money to 0 when I cancelled the account), but it said that the money I owe is for a september - october bill. I figured this would be easy to address as it seems like a simple mistake. only problem is, when I call the toll free number, I get sent to the automated system online. When I try to set up a call with the automated system it tells me they cannot call international numbers (my number is a US number)... I have no way to contact the company to deal with this, I cannot access my account anymore as I dont have access to the old number and they just sent me to collections... anyone know how I can contact the company? Im at a total loss. I really need help and I was planning to restart my account when I moved back, but this is such a horrible experiance I am reconsidering/

I PAID MY BILL VIA ONLINE BANKING AND ITS STILL SHOWING PENDING @Bernard Koodo 

My koodo phone bill is 50 dollars every month, but I accidentally sent 20 dollars. Should I make another 30 dollar payment to fill the full price? Or should I send the whole 50 dollars?

I am supposed to have unlimited data, but I have just received a text saying I have used 100% of my data and it is being paused unless I pay for more. What gives?

When I initially set up my account I used my Michigan USA phone number but I no longer live there or have that phone number.I would like to change that on my account to my new alternate number, not the number I have on my Koodo phone.

Hi, I am in Peru for visiting my parents, and I would like to avoid any roaming charges, I talked with Koodo via schedule a call, and they told me to remove Easy Roaming from  my account and to turn off my Celular data what i did, but I see  at that my network connection is a local phone providor in Peru. I try to keep in Airplane mode but I need sometimes to connect my phone to a wifi to check my whatsapp message for work, but I never turn on my Celular data. So please I would like to make sure that no roaming fees will be charged, thank you so much for responding.Karin 

Prepaid site for activation has been down for over 10 hours. I need to activate my phone. When will the site be back up?

Hello,I have paid off my tab and would like to change plans to a lower data plan. I have used less than 1 GB of data each moth over the last three. However, the option to go to a lower plan is not available to me. I would like to switch to the $37.50 at 2GB plan. Please advise. Thank you for your time,D

I scheduled a call back — received their call and pressed 1 to speak with someone.  I’ve been listening to the phone ringing for the past 15 minutes with no one picking upWhat’s the point of a call back feature if no one answers the phone?

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing… Error