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Question

How do I reach a Customer Care Representative?

  • 22 October 2022
  • 4 replies
  • 275 views
B

Dear All,

I need assistance on how to reach Koodo customer care service.

I was over billed more than  137 dollars and I had to pay it since I do not want to loose my number.

All my effort to reach Koodo has proved abortive.

I felt cheated.

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4 replies

Mayumi
Userlevel 7
Badge +4

Have you checked your PDF EBill and see where the charges coming from?

What plan do you have? Did you call internationally or change your plan recently from limited minutes to unlimited?  The charges are from third party billing?

Bernard Koodo
Userlevel 7
Badge +4

@Barrey There doesn’t appear to be any irregularities with your invoice.  The $137 or so is your first bill and the reasons for the higher than possibly expected here:

https://www.koodomobile.com/en/help/charges-explained

It’s unfortunate the Loblaws employee where you activated the line did not explain this at the time. :-( 

B

@Barrey There doesn’t appear to be any irregularities with your invoice.  The $137 or so is your first bill and the reasons for the higher than possibly expected here:

https://www.koodomobile.com/en/help/charges-explained

It’s unfortunate the Loblaws employee where you activated the line did not explain this at the time. :-( 

Hi Bernard,

I have gone through my billing through the self service option before sorting for explanation. I got my SIM  only from the store, I was duely enlightened and  asked the questions appropriately. 

I have received text message from Koodo apologizing for the irregularity in the billing sent to me now.

I hope you understand the issue better. 

Dinh
Userlevel 7
Badge +4

If possible, can you post a snapshot of the page 3 (where is showed you were “over billed”) of your pdf bill here (hide/delete all personal information before posting pls). 

A Koodo customer, opinions are my own.
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