Dear All,
I need assistance on how to reach Koodo customer care service.
I was over billed more than 137 dollars and I had to pay it since I do not want to loose my number.
All my effort to reach Koodo has proved abortive.
I felt cheated.
Dear All,
I need assistance on how to reach Koodo customer care service.
I was over billed more than 137 dollars and I had to pay it since I do not want to loose my number.
All my effort to reach Koodo has proved abortive.
I felt cheated.
Have you checked your PDF EBill and see where the charges coming from?
What plan do you have? Did you call internationally or change your plan recently from limited minutes to unlimited? The charges are from third party billing?
https://www.koodomobile.com/en/help/charges-explained
It’s unfortunate the Loblaws employee where you activated the line did not explain this at the time. :-(
https://www.koodomobile.com/en/help/charges-explained
It’s unfortunate the Loblaws employee where you activated the line did not explain this at the time. :-(
Hi Bernard,
I have gone through my billing through the self service option before sorting for explanation. I got my SIM only from the store, I was duely enlightened and asked the questions appropriately.
I have received text message from Koodo apologizing for the irregularity in the billing sent to me now.
I hope you understand the issue better.
If possible, can you post a snapshot of the page 3 (where is showed you were “over billed”) of your pdf bill here (hide/delete all personal information before posting pls).
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