How do I reach a Customer Care Representative?

Have you checked your PDF EBill and see where the charges coming from?

What plan do you have? Did you call internationally or change your plan recently from limited minutes to unlimited?  The charges are from third party billing?

@Barrey There doesn’t appear to be any irregularities with your invoice.  The $137 or so is your first bill and the reasons for the higher than possibly expected here:

https://www.koodomobile.com/en/help/charges-explained

It’s unfortunate the Loblaws employee where you activated the line did not explain this at the time. :-( 

Hi Bernard,

I have gone through my billing through the self service option before sorting for explanation. I got my SIM  only from the store, I was duely enlightened and  asked the questions appropriately. 

I have received text message from Koodo apologizing for the irregularity in the billing sent to me now.

I hope you understand the issue better. 

If possible, can you post a snapshot of the page 3 (where is showed you were “over billed”) of your pdf bill here (hide/delete all personal information before posting pls).