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Question

I have paid my bill but still not service

  • October 11, 2022
  • 14 replies
  • 198 views

Anita Yaselga

 I have paid my bill but it still does not appear in my account. During the hurricane I couldn't make the payment, so when I paid through my bank account the day I have internet access on Wednesday, September 28, it was too late to have telephone services because I know that if the payment was made through the bank online, the payment can take 3.4 business days to arrive, but as you can see, the payment does not appear in my account and I still have no service. Please help! I forgot to add the taxes, so I paid through my bank account on Monday, October 3.

I want assistance please.

 

This topic has been closed for replies.

14 replies

Allan M
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  • Mobile Master
  • October 11, 2022

Do you have a prepaid or a postpaid account?


Anita Yaselga
  • Author
  • Advisor
  • October 11, 2022
  • Top up before Dec 27, 2022 or your account will be deactivated. I did 28. :(

Anita Yaselga
  • Author
  • Advisor
  • October 11, 2022

 


Allan M
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  • Mobile Master
  • October 11, 2022

You can only pay through your bank for postpaid accounts, not prepaid, that’s why it hasn’t gone through to Koodo

Here are the ways you can pay your prepaid account: https://www.koodomobile.com/en/help/topping-your-prepaid-account

Would you like me to flag a rep to see if they can get those other payments you made reversed?


Anita Yaselga
  • Author
  • Advisor
  • October 11, 2022

 


Anita Yaselga
  • Author
  • Advisor
  • October 11, 2022

I can not make the payment :(

 


Forum|alt.badge.img+4
  • Mobile Master
  • October 12, 2022

Does the credit card billing address match the mailing address you have on file?

How did you pay previously? 


Anita Yaselga
  • Author
  • Advisor
  • October 12, 2022

I did at walmart

 


Anita Yaselga
  • Author
  • Advisor
  • October 12, 2022

 


Forum|alt.badge.img+4
  • Mobile Master
  • October 12, 2022

I've flagged a rep to assist with the reversal


Anita Yaselga
  • Author
  • Advisor
  • October 12, 2022

i hope they solved soon...


Anita Yaselga
  • Author
  • Advisor
  • October 12, 2022

i did the payment with my credit card of Canada and it was approved, but I would like the reversal for the former payment by my bank account .

 


Flo Koodo
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  • Official Rep
  • October 12, 2022

Hi @Anita Yaselga 

We recommend contacting the bank and ask if they can reverse the payment.

In order to get in touch with our prepaid team, you can schedule a call back here: https://www.koodomobile.com/prepaidchat

 


Anita Yaselga
  • Author
  • Advisor
  • October 22, 2022

I have contacted my banck and the problem was solved.  Thank for attend my request!