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 I have paid my bill but it still does not appear in my account. During the hurricane I couldn't make the payment, so when I paid through my bank account the day I have internet access on Wednesday, September 28, it was too late to have telephone services because I know that if the payment was made through the bank online, the payment can take 3.4 business days to arrive, but as you can see, the payment does not appear in my account and I still have no service. Please help! I forgot to add the taxes, so I paid through my bank account on Monday, October 3.

I want assistance please.

 

Do you have a prepaid or a postpaid account?

  • Top up before Dec 27, 2022 or your account will be deactivated. I did 28. :(

 

You can only pay through your bank for postpaid accounts, not prepaid, that’s why it hasn’t gone through to Koodo

Here are the ways you can pay your prepaid account: https://www.koodomobile.com/en/help/topping-your-prepaid-account

Would you like me to flag a rep to see if they can get those other payments you made reversed?

 

I can not make the payment :(

 

Does the credit card billing address match the mailing address you have on file?

How did you pay previously? 

I did at walmart

 

 

I've flagged a rep to assist with the reversal

i hope they solved soon...

i did the payment with my credit card of Canada and it was approved, but I would like the reversal for the former payment by my bank account .

 

Hi @Anita Yaselga 

We recommend contacting the bank and ask if they can reverse the payment.

In order to get in touch with our prepaid team, you can schedule a call back here: https://www.koodomobile.com/prepaidchat

 

I have contacted my banck and the problem was solved.  Thank for attend my request!

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