Billing & Payments

 I signed up for the $65 50gb black Friday deal ($45 for 24 months). A couple of days ago, I got the invoice for Dec (partial) and January and I see no bill credits there. the first is the deal I signed up for and the other images show the bills (without the credit)I did port my old number once I received the sim card. that’s why you see two different numbers.     

Hello, I signed up during the Black Friday promo $30/20GB but my first and second bill shows the incorrect credit being apply. Below is an example of my latest bill, where the bill credit shows $4.42 and not $5 

can you phone a canadian cell phone number that is in the United States without any long distance on an unlimited Canada Wide calling ? The person I am calling has unlimited Us/Canada min.

How do refunds work after cancellation?  I cancelled back in mid December and my final bill was generated with a negative balance.  Thought they would just put the money back on my credit card but so far nothing. thanks

I am an international student and would like to get a new SIM, currently looking that the online only starter plan of $15/month. Would it be possible to make payments for this at a local store?I have not set up a bank account yet, since I assume I will have to put in my phone number as contact details (which I don’t have), so I cannot make payments online.I have my own device too so all I’ll need is the SIM.

Signed up for a Black Friday deal with a $25/month bill credit for 2 years.Just got my bill for the first full month (Dec. 8 to Jan. 7) and the credit is missing.Anyone able to suggest a solution?

Hi there, I transferred money from bank to my postpaid account but I don’t see the funds in my account. Can I add money to postpaid account? If not, where is my money?

I just got my first bill for my new plan…I moved from an unlimited Canada minutes plan to another unlimited Canada minutes plan.  My first bill has a $24 overage charge for minutes for a call within Canada.  I spent ages and much frustration trying to use the chat and call back...it is useless.  How do I get this fixed?  It is impossible to reach a human on the phone or on the chat, and the call back is ‘unavailable’.  Please help!  Thank you.

In October my credit card was compromised around the time my automatic payment came out. My billing history even now shows payment received with no indication of reversal. I never got any type of notification that my payment was unsuccessful. Then my November cycle comes around and I was charged for the missed payment and the new cycle. Okay, fair enough. But you had it hit my credit score. If I had been notified in any way that the payment didn’t go through I could have used another payment method to cover the charge, but if my online statement is showing that it is paid, I’m not going to double pay it. Please remove this from my credit report.

I’m missing my black friday credit of $20 from the $45 for 50 GB promotion. I got charged this month for the full $65. I had the same issue last month and scheduled a call back in which they gave me the credit but I’m still having the same problem for the second month. 

I’ve upgraded my phone but I still had a remaining tab balance. Does this balance get carried over to my total tab balance with my new phone upgrade? What happens now? My order got approved and a new service agreement was sent to me but nothing about my previous tab balance was mentioned.Also I got a phone plan with the winter sale going on, and it’s valid until January 9th but again, the new service agreement didn’t mention the bill credit.  

Got my first bill. My $20 credit was applied to the first month partial charges on the original number but when I switched it to my own number the $20 credit was not applied to full month of January. Can anyone sort this out for me. 

Hello Team,My billing details are still the same. My full name is Sowmya Sri Appanabhotla. I have opted for $45 for 50 GB and I'm getting charged $65 without the $20 credits for 2 months in a row. I have talked to the representative about this issue last month itself. Still no action taken from your side. You guys are making me regret for changing the carrier service from Fido to Koodo. Resolve the issue of the credits now.

Hi All,Another BF promo credit issue. After the taxes my promo should total $22.40 (I’m in BC), but based on these credit amounts I'm only being credited $22. Sure it’s only 40 cents, but that adds up and if anything is the principal of the matter. To add to this my first month with Koodo I was billed the entire monthly plan amount of $65 + partial charges with no credits applied. This was fine because a CS rep said the total would be reflected on my second bill. Sure enough second bill comes around and my total is for $50.79. At this point I'm just looking for some clarity from a CS rep who can help correct the issue, because this sucks. 

Before Canceling my account with Koodo as i had 200$ left to pay off my phone and also intentions to go back home i asked for a payoff bill and cancelation after that . Instead of doing that koodo cancelled my connection without giving me the option yo pay my tabs remaining 200 $ and now Removing the discount i got through two years tull now are being asked yo pay which is of 800$ ! Are you guys imsane or a scam ? Like this was done pre planned koodo and ypu know it too . I will escalate this matter in higher authorities and see where can i end up with this case . Enough is enough. After paying for 3 years and when i had one month and 100 somthn in left at tab tp pay after tab bonuses how come that charge was not in my bill but my account got cancelled and my bonus got waived without my consent or letting me informing me !!! 

How the hell do you get a hold of someone to talk to the billing dept.  Chat won’t give you an agent or callback so how do you contact this company????

I have made arrangements with koodo for a payment plan. I can’t remember the exact amount or day it is due and I can find no email about it. Nothing in my self serve either. They did restore my services but I still want and need to make the payment.

As many others are also saying, I am seeing an incorrect amount for the credit on my Koodo bill.I have two lines on my new account.Each line was promised a $55/mo 20GB line with a $20/mo credit on each line.Additionally, because we were adding two lines on the account, we were promised another $5/mo credit on one of the lines. This is what my bill shows: These are not the credit amounts that we were promised!Can someone please get this corrected for me?

$20 credit is not reflected on first bill. Was charged $65 plus pro-rated amount. 

I got a new phone and plan last month, and it was a deal for $65 a month to 40 a month instead. It was a black Friday deal....I was told the first bill would be $65, but I just got my second bill and it says I owe $60 and $40! Like seriously! It's suppose to be $40 a month, not $100!

I called an agent at the start of December to arrange for my mobile contract to be closed on December 28th as I was leaving the country indefinitely. He worked out the exact amount that I would owe given the pro-rated amount + taxes and told me to pay it straight away as I was closing down my Canadian bank and remove my card details online. I did this but I just went on self serve to check everything is ok and it’s still showing a balance of $2 and something owing. I tried to pay with my international card just to be safe but it wouldn’t work. Could someone help me please as I don’t want to be charged for not paying in time even when I did exactly what the agent on the phone advised me to do.

Hi, I attempted to make payment on my current bill, but the online self serve payment screen thinks that 05/23 is somehow in the past despite it being 5 months from now. Seems like an error with the website as it is clearly not may of 2023 yet so therefore my card must still be valid. Please fix your website so I can make payment.

I've been billed and I haven't even used the service yet.  This is ridiculous no other provider bills you until you activate the sim card.  They also billed me for selecting a perk.  It's literally illegal to bill someone before they activate the connection.

How to get Kudo to respond to an error on my billing.

I go to self serve and select the option to option to pay and I am shown the following error. The issue is not with my credit card as I have made multiple payments and is working. Also, the auto setup payments option is not working