Hi, I signed up for the $30/20gb promotional plan for BF by switching over from Fido. I was mailed two sim cards (two lines), and I was not informed of this by the representative. I switched over my phone number from Fido and I have only used one of the two lines since. So now on Koodo Self Serve there are two lines under the supposedly $30/20gb plan, my phone number from Fido and another random number I was provided. I received my bill today and I was really confused by the charges.
This is the charge for the number that I had supposedly replaced:
This is the charge on the 2nd line that I don’t use:
This is the charge on the line that I switched over from Fido, replacing one of the lines:
I see that the BF monthly credits are applied to both lines (other than the $5 new line credit), but I don’t understand why I was given two lines when I was not informed by the representative about it nor did I ask for it.
