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Billing & Payments

All discussions about Koodo billing and payments.

1,070 Topics
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kirkwoodBeginner

asked in Billing & Payments

Pop101Beginner

asked in Billing & Payments

Took over a year to get issue resolved, not complete yet!

After about 20+ calls to Koodo over the last 14 months Freddy was the only one out of 20 + promising agents to call me back. This has been a long an frustrating year +. Having been charged for a phone for the last year for a phone I never received, spending 30+ hours trying to get this resolved. Very frustrated for wasting so much time on the phone and numerous visits to a Koodo kiosk. Government involvement and Court was my only next step I could see, But thank you Fredy for caring enough to get back to me. Hopefully this is the end of it. They say it will take over a month to get my $1200+ refund back. Feeling very disillusioned with Koodo. I'm thinking they should compensate me for time wasted. Almost disappointed I didn't make it to court to get paid for my time. But I know that is wishful thinking. Thanks for making it to the end of my rant

1 year ago

nguyenngoBeginner

asked in Billing & Payments

Bill payment

For some reasons, I paid my bill twice in February. And again, I paid my bill one more time in March. Do I have to pay the April bill. I’m a monthly customer.

1 year ago

LeighLa16Beginner

asked in Billing & Payments

paying off your tab

I finally paid off my Koodo tab on my last phone bill on March 6th 2023. My bill while paying off my tab is $77 (even though Koodo charged me $88 for no reason for the last year 🙄🙃) I have confirmed several times my tab balance is $0 yet Koodo is still saying my bill due for this month on April 6th is $77?? Should it not be $40 something now that my tab is paid off? How would I go about getting them to change this? I refuse to pay them anymore money than I already have.

1 year ago

PixieOrganizer

asked in Billing & Payments

Call back?

How do I schedule a call to explain unexpected charges on my bill?

1 year ago

Kat.aye.90Beginner

asked in Billing & Payments

click2pay

Hi, I was just wondering if click2pay is legitimate. I used it when I received a payment reminder and now I'm second guessing it.

1 year ago

vJongeneelBeginner

asked in Billing & Payments

Payment by cheque question

My uncle recently passed away and my cousin is paying his bills and his phone was through Koodo. She still doesn’t have access to his bank accounts but can get a cheque made at the bank to pay the bill. Where do we send the cheque? What is the billing address for Koodo? thanks.

1 year ago

RubbBeginner

asked in Billing & Payments

Late payment charges

I received my first bill, overbilled for connection fees and monthly charges in November 2022. I reached out to Koodo customer support over the phone and the store manager in person several times to get my monthly bill adjustment. Meantime, I continue making partial payments.My bill was finally adjusted in March 2023 (it took 5 months) but now I am asked to pay late payment charges for all months except last month. Wondering how I can dispute the late payment charges for the months starting November 2022.

1 year ago

Jayson LuschtinetzBeginner

asked in Billing & Payments

help !

just purchased a phone plan with koodo online and they say it would say 1-2 business days to get my sim card, am i able to go into a koodo store to get it earlier? i would like so if possible as i need my phone for work thanks. heres the order number if that helps HFO35314351.

1 year ago

PixieOrganizer

asked in Billing & Payments

Easy Roam charged even though I only used the resort's WIFI?

I recently returned from a week in Mexico where the resort offered free WIFI. I never left the resort, so did not access any data. However, I was charged one minute per day on Easy Roam = $14 x 7 = $98. Is this a legitimate charge? I have used Easy Roam in the past in other countries and have only been charged when I use data when not connected to a hotel WIFI. What am I not understanding about this current charge? Do I have any recourse for a refund?

1 year ago

dahaizhouBeginner

asked in Billing & Payments

Cancel account while out of canada

I chatted online with koodo bot on Feb.24 to cancel my account. The bot said someone will reach me for the cancellation since I’m currently out of Canada. No one reached out and bill continues. Easy in, hard out.

1 year ago

jharcConnector

asked in Billing & Payments

Billing issue

I have been setup on auto-payment with my Amex since day one with Koodo. I rarely login to Koodo as this is a phone for my daughter and the bills are consistently $65 and paid automatically.Last month, I received a notice from Credit Karma I had been tagged with a late payment (my credit score WAS 875, I would never let that happen)!! There was no record of declined charges to my Amex, no notifications from Koodo that a payment was late, or from Amex that a ~$65 charge was declined - which would have immediately shown on my phone.I logged in right away on Mar 13 to the billing page where it stated I was behind 3 months!!! What!? I immediately paid the balance ($221). As a precaution I also updated my pre-payment method to another card (although 100% unnecessary).I have now logged in again and I have a warning that if I don’t make another $75 payment by Apr 4 I will be subject to late charges! What is going on? Please contact me asap. The money is one thing, this erroneous bill

1 year ago

ArtofwarAdvocate

asked in Billing & Payments

Question regarding 2 charges of $15 under details ER/VC on my account

I am currently in Japan and noticed on my account 2x charges of $15 under details of ER/VC which I understand is for Easy Roam charges? I have my phone set to data roam off and I have not made any phone calls nor have I sent any text messages and have not used any data whatsoever. How do I go abouts getting customer service to look into this and reversing these charges? Thanks

1 year ago

shelldenRockstar

asked in Billing & Payments

upgrade two phones

We'd like to upgrade both our phones online. Can they be done one after the other or do we have to wait longer to get the second upgrade?Also, do they accept Visa Debit?

1 year ago

BelleSBeginner

asked in Billing & Payments

Dispute roaming charges

I was charged roaming fees March 12, when in Inchenon airport in South Korea. I just changed my SIM over and was in airplane mode. I received a text telling me about roaming charges from Koodo. I don’t understand why I was charged. I can’t figure out how to talk to a representative. Any help would be great!

1 year ago

tylerh33Beginner

asked in Billing & Payments

Why was my line suspended while roaming? What is the spending limit?

Hi Koodo Community,I am travelling and I must have maxed out my phone credit with roaming fees, and it seems Koodo disconnected me. I did see notifications a couple of days ago that I needed to make a payment.I don’t think I missed a billing cycle, as it says next payment April 11. So it looks like I just presuming I’ve just maxed out my “Koodo credit limit”.I made a payment now of $80, and am hoping that will reactive things. But after a day the account is just sitting there – it doesn’t say it’s inactive anymore – it just says I need to pay the remaining $100 by Apr.11, my original billing date.My question to the community is – does anyone know what I have to do to reactivate now – do I have to pay everything off completely, early? Or just get it paid down further? Also, if anyone knows how long reactivation takes...Thank you!Tyler

1 year ago

PinkmooseBeginner

asked in Billing & Payments

why is my bill 11.99 more every month

If my two plans are 50 and 55 why is my bill always 116.99 before tax?

1 year ago

richlee999Connector

asked in Billing & Payments

Refund Overdue

I cancelled my service on January 18th 2023. There is a credit balance of $51.80 on my account. I am still waiting for my refund - two months later. Please process the refund as soon as possible.

1 year ago

FredasdBeginner

asked in Billing & Payments

KOODO AIRTIME CHARGES without invoice.

Hi,I’ve been charged KOODO AIRTIME fees on my credit card even though I have Canada Unlimited and I can’t find this charge in the self service. It’s as if Koodo charged me without any trace of it on my account. Anybody can guide me on how to proceed with this?Thanks!

1 year ago

kmittOrganizer

asked in Billing & Payments

Can't pay my bill through self-serve. Won't take my credit card

Trying to pay my bill through self-serve.For some reason the process of paying through credit card won’t work.I tried on separate occasions on separate days. Same issue.My card works fine on other purchases online. Any idea on what gives?

1 year ago

Brian CabsOrganizer

asked in Billing & Payments

Error Charges | Easy Roam | How to request void?

Hi, Who could take care this Easy Roam charges?I turned off my cellular data and roaming. I restarted the phone but I still get $15 charges on every layover on my flight and I get about a warning on a “Easy Roam” and did a research to turn off.No Calls, No text messages and no voicemail. it’s literally an error since i have a connection flight outside Canada.

1 year ago

JaiselvaBeginner

asked in Billing & Payments

Wrong payment of tab balance

I recently checked on my account and it was said that I have 120$ left on my tab. My mobile is on seasonal hold since i am in abroad and i want to receive text from bank etc. So i opt to pay the tab balance so that i can choose from bring my phone plans which is the cheapest one as i need to just receive text messages. i initiated the payment but i cant choose the BYOP plan. I contacted through messenger and they said i need to pay the tab bonus which i am totally unaware. So i asked her can you help me to revert the payment and she asked to contact customer care which i cant.. since.. my mobile is on seasonal hold. there is no number to contact customer care.. +18669956636 is asking to contact through self assist. can you help me that how can i contact them since i am in abroad and also will they help me to revert since i did without knowing it online

1 year ago

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