Billing & Payments

Hi, I was just wondering, I got an extension on my overdue balance of $196.31 for May 29th but then I also got a payment arrangement for my outstanding balance of $264.35 for July 4th so do I still have to pay the overdue balance by may 29 or is everything due by July 4th

Hello,I have been looking for contact information for Koodo. can someone here please help me. I travelled to the states and didn’t realize there are 2 “free” easy roam options. International and US that are not activated automatically for some reason… if its free, it should be enabled by default? would be a nice Quality of Life option for the customers… I hate these dirty tactics.anyway, I turned on Easy Roam US for the 1 day i needed the phone. I then turned Cell Data off as well as Data Roam, and they stayed off. but for each day I was in the States my account shows a 1min call each day for $14 charge each time. how is this possible? I made 1 call, 1 day and thats it… I didn’t make any of these other calls. I would like to talk to someone from Koodo about this.   :(

I accidentally paid my bill twice as I didn’t think the auto-payment was going to come out bc I added it so close to the due date and the notice said it would be pulled 10 days before the due date. So I paid through self serve and seen after 2 payments were made. Who do I contact to get a refund on one of the payments as I need that money for other bills

I have been charged a fee for minutes used, while my phone has been cancelled for 2 months and turned off. I am on another country.I cant access customer service. Can anyone help me?

hello, I set the auto payment date until May 8, but they didn’t charge me anything, then before updating my package I paid the amount I needed, they took money from my bank card, but I don’t see it on my balance and now I can’t use it with your internet package.

Bonjour, ma mère a un compte koodo et j'ai une ligne sur son compte à elle, j'aimerais savoir si je peux seulement transférer ma ligne à mon nom en gardant ma balance et mon forfait ou est-ce que je dois canceller ma ligne sur le compte de ma mère et payer la balance pour ouvrir un compte à mon nom. Merci 

It's been 1 month I transferred my number from koddo and I got a bill about $12. I'm not even using koddo. Please help me with the situation 

Partial charges & credits$35 3GB UL Can min SFD (4G Speed) (May 08 To May 10)Does anyone know what this is for, I am a very new customer and suprised to see charges of 3.50 added to my bill without notice.

I've spoken to customer service twice and they were not able to fix my issue.  First time nothing was changed, the second the agent put in the wrong address. I've tried to change it on my own but it won't let me,  even after using multiple browsers, devices and clearing cache and cookies on every device and browser. 

Last month I top up my account for 25 but it was charged twice ...can you explain why

Hi everyone Curious question is there any promotions or discounts for nursing week 2023.  Thank you in advance ☺  Trish

Can I pay my koodo bill via debit card 

I’m a Koodo Prepaid customer, and I just noticed that there is a discrepancy between the Billing History data and the amount actually charged on my credit card. I know it’s taken me a long time to notice this, but it’s not something I expected to have to check.Where can I get my full billing history. that is, including taxes? And by “full”, I mean going back to when I opened my account in July 2019.

I traveled out of the country for 1 month and I see a charge of $180 (with taxes) on my bill; upon calling Koodo customer care and explaining them that I and my wife did not make any calls, Koodo insisted that they see calls/voicemails were made.. after speaking for more than 90 mins, they were ready to waive $40, and then when I said “we never made any calls or checked our voicemails”, they decided to waive $58 (instead of $40)I am trying to understand how I can get my other $122 back, and who I should reach out to; as Koodu rep said there is no one else who can helpI am very disappointed with the overall experience 

Hi there, I was travelling in mexico for a month and used an e-sim while away. I had my roaming cellular data turned off,  and had the e-sim as my primary, but kept my phone number active as I still wanted to receive texts and incoming calls. From what I had read online I would only have the easy roam turned on when data was used and since I had turned this off, I assumed I would not get charged the $15 per day. Here is where I’m not clear what I did wrong. I received a 1 min phone call that I answered while away. (it was a restaurant confirming a reservation). When I got my bill, that call some how triggered the easy roam and I was charged the $15.  I was under the assumption that this charge would have come through as a pay-per use . Can you provide assistance as to what I did incorrectly, and what I need to do so that this doesn’t happen again. My hunch is that I should remove the easy roam, but perhaps there are other options.  Thank you! 

I am new to Koodo and received my first bill. I got charged for 2 messages sent to the US from Canada and my plan includes unlimited international text and picture messaging sent from Canada. Why was I charged ?

Got text says I'm roaming in the US and the charges. I'm not in the US. Why am I getting this and how do I stop it?

Paid bill April 4th, was received by Koodo April 4th and yet was still charged reconnection fee. (New cycle started April 5th).

I am located in Toronto and my partner is located in Greenstone, ON for work.Both of our phone plans are with Koodo and we both have Canada-wide minutes on our plans. However, my partner was charged for long-distance calls. What is going on?

Hello! I got a bill of 69 $ instead of 50 $. I was connected to Koodo on April 4th on a plan 50 $ for 25 Gb. How this bill can be fixed? 

I previously was given an extension for my payment to April 28th, but then i was also given a payment arrangement afterwards that says i need to make the first payment by the 26th of April. My check for work has a hold on it that i can't get released, im not sure it'll be released in time for the 26th. I'm wondering if i still have til the 28th? or does the payment arrangement cancel out the extension?

I’m unable to pay my bill - I have a total of $121.75 due by April 3rd but the “Pay Now” is greyed out and it says the amount is $0.  

Hi I got an urgent mail about payment required to avoid service disconnection but i already paid my bill 2 days ago. It says today is deadline to keep my account and I think it takes time for the money to be processed (also it’s sunday right now)In this case, will the service be disconnected?

On my 1st bill I have the following charge “Equipment Exchange $10.00”. It’s lodged under “Monthly Charges” I haven’t a clue what this is for. Anyone know why I’m being charged this?

Why are they still trying to charge $320 + $10 for 24 months for basic tab on a phone only worth 399 on the google store?