Hi Koodo Community,
I am travelling and I must have maxed out my phone credit with roaming fees, and it seems Koodo disconnected me. I did see notifications a couple of days ago that I needed to make a payment.
I don’t think I missed a billing cycle, as it says next payment April 11. So it looks like I just presuming I’ve just maxed out my “Koodo credit limit”.
I made a payment now of $80, and am hoping that will reactive things. But after a day the account is just sitting there – it doesn’t say it’s inactive anymore – it just says I need to pay the remaining $100 by Apr.11, my original billing date.
My question to the community is – does anyone know what I have to do to reactivate now – do I have to pay everything off completely, early? Or just get it paid down further?
Also, if anyone knows how long reactivation takes...
Thank you!
Tyler
Answer
Why was my line suspended while roaming? What is the spending limit?
Best answer by Flo Koodo
Hi
If you are on a spending limit program, the full amount due should be paid in order to restore the services. It may take up to 24 hours for the servces to be restore, please check this article for more details https://www.koodomobile.com/en/help/spending-limit-program
As
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