After about 20+ calls to Koodo over the last 14 months Freddy was the only one out of 20 + promising agents to call me back. This has been a long an frustrating year +. Having been charged for a phone for the last year for a phone I never received, spending 30+ hours trying to get this resolved. Very frustrated for wasting so much time on the phone and numerous visits to a Koodo kiosk. Government involvement and Court was my only next step I could see, But thank you Fredy for caring enough to get back to me. Hopefully this is the end of it. They say it will take over a month to get my $1200+ refund back. Feeling very disillusioned with Koodo. I'm thinking they should compensate me for time wasted. Almost disappointed I didn't make it to court to get paid for my time. But I know that is wishful thinking. Thanks for making it to the end of my rant
After about 20+ calls to Koodo over the last 14 months Freddy was the only one out of 20 + promising agents to call me back. This has been a long an frustrating year +. Having been charged for a phone for the last year for a phone I never received, spending 30+ hours trying to get this resolved. Very frustrated for wasting so much time on the phone and numerous visits to a Koodo kiosk. Government involvement and Court was my only next step I could see, But thank you Fredy for caring enough to get back to me. Hopefully this is the end of it. They say it will take over a month to get my $1200+ refund back. Feeling very disillusioned with Koodo. I'm thinking they should compensate me for time wasted. Almost disappointed I didn't make it to court to get paid for my time. But I know that is wishful thinking. Thanks for making it to the end of my rant
It is disappointing to hear that happened to you. I hope you get your refund soon.
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