How do I schedule a call to explain unexpected charges on my bill?
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Userlevel 7
+4
You can use the automated assistant to schedule a call back. But it’s probably easier to just ask here. WHat unexpected charges did you have? Did you download your PDF invoice and check pages 3 and further to see what those charges were?
I have asked here (and uploaded invoices) and it was suggested that I schedule a callback to request that Koodo reverse charges for unexpected roaming incurred while in Mexico.
Userlevel 7
+4
I see, in that case use this link https://www.koodomobile.com/en/help?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs and select the chat bot. You can ask for a call back there.
I have asked here (and uploaded invoices) and it was suggested that I schedule a callback to request that Koodo reverse charges for unexpected roaming incurred while in Mexico.
You can also send a message to a Koodo rep on Facebook Messenger or Twitter. It may also help that you are able to show some physical proof while communicating with them. https://m.me/Koodo
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