You can use the automated assistant to schedule a call back. But it’s probably easier to just ask here. WHat unexpected charges did you have? Did you download your PDF invoice and check pages 3 and further to see what those charges were?

I have asked here (and uploaded invoices) and it was suggested that I schedule a callback to request that Koodo reverse charges for unexpected roaming incurred while in Mexico.

I see, in that case use this link https://www.koodomobile.com/en/help?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs and select the chat bot. You can ask for a call back there.

You can also send a message to a Koodo rep on Facebook Messenger or Twitter. It may also help that you are able to show some physical proof while communicating with them. https://m.me/Koodo