Tips, Tricks & Troubleshooting

If I can hack my older phone and upgrade it to, say, Android 10; will that enable VoLTE capability?  Or is VoLTE dependent on both software AND hardware?

I’m on the IP login page, under authorization it says Username:Password:do I just enter the wifi name for the username?do I use the regular password or the admin password?

I am travelling to Europe soon and purchased an eSIM card with data, talk and text. I could remove the existing Koodo SIM card, but would like to continue to receive texts and WhatsApps. I see advice to turn off data roaming, but my eSIM specifically requires enabling data roaming.  Any advice?

Hi,For the past week my iPhone says TELUS. Everyone else I know who is on Koodo their iphones says Koodo. I know Telus owns Koodo but still. On the network selection I only have Telus, Bell and Videotron.How do I fix this?Thanks!

As the title states, I cannot connect my PS Portal to my ps5 because my mobile hotspot is NAT type 3, i have a Samsung Galaxy S24. At home my PS Portal connects to my PS5 no problem over Wi-Fi, but once I try to connect through my mobile hotspot it won't connect as Playstation requires NAT Type 2 to do anything. I have tried using my fiancé's mobile hotspot who is using a Galaxy S22 also on koodo and it worked fine on hers, hers was NAT Type 2, her plan isnt a 5G plan though, only 4G/LTE. I have tried using my iPhone 13 with my Sim and it was NAT type 3 and wouldn't work. I have also tried an older Galaxy S8 with my Sim card and it was fine, connected no issues NAT type 2. So what gives? Is it the 5G? I am disappointed as I cannot use my Portal away from home. I travel alot in the summer for sports and that's the main reason I got the Portal. Now it feels like a waste!

Hello,Description:In the past 2 weeks, my phone no longer is able to receive images via MMS from iPhone users.  I get the “One or more media attachments were removed” message.Specifics:I’m using a TCL Android phone and the default Google Messages It used to work fine a couple weeks ago and there was no problems to receive images via MMS from iPhone users Now when I click on the attachment to download and open it displays “One or more media attachments were removed” I’ve tried rebooting, taking out the SIM card, re-adding SIM card Resetting the APNAny ideas on how I can once again receive images via MMS from iPhone users?Thx!

Is it possible for me to start with the Internet Service before the Internet activation date? I need to use it ASAP please and can't wait util the date provided to me. Thanks

Hello, I’m all of a sudden having issues with my phone connecting to my condo intercom system so I can allow visitors into the building. When I select my name on the intercom system, I get the message “Line not connected please check line or try again”. I have put a service request in to fix it, but I was also told it could be something on Koodo end? It did connect to the phone successfully near the end of last month (June 27)  

I am looking at purchasing an unlocked Xiaomi 14 Ultra but before I did, I wanted to make sure it would work on the Koodo network. A quick search on kimovil says 2/3 of the 5G bands are compatible and 3/4 of the 4G bands are. This leads me to think it would be. I wanted to double check whether the phone would be supported but also see if anyone has this phone and how they like it so far. 

How can I put a data curfew on my son's phone?

My mobile phones are Redmi Note 12s and Redmi Note 13 Inserting the Koodo SIM card does not have VoLTE and Wifi calling functions. How to enable it?

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

Why am I not receiving a sound notification when I receive a text msg..? All other sounds are coming in and all text sounds are enabled.. I check my phone and I have new text but the phone didn't notify me.. I get notification for email, calls, everything else, just not text and text sounds are on full blast..? Please help!!

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

I am trying to track down a strange phenomenon. There are 4 adults that live in this household. Amongst us we use 3 cell phones through Koodo and when moving our internet from Shaw also moved the "landline" phone to TekSavvy. A few times now we have received calls from businesses on the landline that say their phone systems are showing our landline number on their phones when they receive a call from one of our cell phones. For my doctor's office - I had them remove the landline from their database but their automated reminder call was made to the landline number - although the receptionist says they do not have that number anywhere on their records for me. I am also asking Teksavvy if they know what is happening - we'd really like to correct this problem. Thank you!

Very recently, over the past couple of weeks, I've noticed that very often when someone calls me on the ZTe mobile landline unit I get three tones being repeatedly played throughout the call. I end up having to hang up and call the person back. I am not sure why this is happening and wondered if anyone has had this and what the solution for this problem is. Thanks for any ideas

I am not in Canada since the 18th of May. most probably I am not coming back again. so stop my sim card stop making a bill. if I come back then I will inform. 

Of course the police called me back to ask if I needed assistance and gave me crap for tying up a 911 line but...I never dialed them.  My phone says that I rapidly pressed the side button 5 times but I did not.  Also Siri frequently gets activated for no reason.  I’ve had my phone for 2.5 years and have only started having these issues the last couple of months.  

How come I cannot call my Healthcare provider 1 833 Lumenus (586 3687) from my Koodoo phone, but can from Bell Mobility and  any landline

I migrated a Pixel 4a and a Pixel 7 to Koodo on May 8th.  I added Premium Voicemnail as a feature following https://www.koodomobile.com/en/help/visual-voicemail and successfully tested it - I get voicemails delivered as audio files via MMS.  However, I cannot  access the list of voicemails that should be available via the Android Phone app under Voicemail On both devices, I get “Can’t activate visual voicemail”.   If I click on “Retry”, I get "Activating visual voicemail" with something about Syncing and then get “Can’t activate ...” again.  Under Phone / Settings / Voicemail,  “Change PIN” is greyed out because “Visual voicemail is not activated yet, please try again later.”  I have tried clearing the Phone cache without success.  Are there special requirements for this Android Phone feature?    I can clear the messages by calling the Voicemail number but it would be great to manage voicemails via the Android Phone app.

Every single day, my koodo internet "updates" for countless hours. According to the troubleshooting page, when the LAN is blinking green, that means the internet is updating, why does it take so long? It says not to touch it so I don't but then it takes forever and hours later I end up unplugging it and plugging it back in when I get frustrated. I'm tired of not having internet all night/morning and I'm genuinely considering switching providers because of this. Does it have to update every night? Can it not just work after its done? I don't understand. And why don't they have a number we can call? Just ridiculous  

Does anyone have instructions on how to use NordVPN (or any other VPN) with the Telus router?

How do I set this up or is it even possible? Note: my home hub handset doesn’t seem to be functioning. Currently I cannot call out but can retrieve voicemail by calling my home hub number from my cell and entering my passcode.TIA,Neal

...and all I did was install whatsapp and make one phone call. 

Is there a way to stop a nuisance call that goes direct to voicemail? I suspect I may have blocked the caller, and now I have to clear a message from the same number on a daily basis. So frustrating.