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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 889 Topics
  • 3,716 Replies

889 Topics

M
Mle003Beginner
asked in Tips, Tricks & Troubleshooting

Not receiving text messages to android phone

On Tuesday I started having issues receiving messages. My messages were sending, but any messages I send appear to be going through. Anyone else have similar issues? How have you resolved it?I have a Samsung A50. Also started having massive battery drain as of yesterday. Losing a percent a minute. 

1
Dinh
2 months ago
B
bmr1369Beginner
asked in Tips, Tricks & Troubleshooting

Not receiving RCS messages from IPhone

I have not been receiving RCS messages from iphone users since Dec 2023. Messages that are strictly text go through, but any message that contains emoji, gif, photo, video do not get sent. A notification that says “message is available for download” shows up, but the actual message itself doesn't download. This seems to have started after an android update in Dec 2023.I've tried every help forum available… deleting, uninstalling,re-installing, updating, etc. Nothing seems to work.

2
Allan M
2 months ago
A
ArtezelBeginner
asked in Tips, Tricks & Troubleshooting

Someone else was using my data while on vacation. What to do with the charges?

While I was on vacation abroad I started receving alerts from koodo about over passing the Data limit roaming. I never asked for this service or someone else was using my account. I don’t want to pay for something that I did use.

1
Allan M
2 months ago
H
H0llyD0llyBeginner
asked in Tips, Tricks & Troubleshooting

Why do my phone calls keep failing?

For some reason my phone calls keep failing. It happens often when I need to use the keypad to make selections from a phone number (ie: select 1 for Dental, select 2 for Vision), and it is incredibly frustrating because I cannot speak to people or even access someone to speak to. My voicemail also does not recognize the password and I cannot access carrier voicemails.Koodo - what the heck is going on?

1
Allan M
2 months ago
Satyaprasad P
Satyaprasad PBeginner
asked in Tips, Tricks & Troubleshooting

LG Q Stylo + is not working in India

I bought a LG Q Stylo +  from Koodo in year 2018. It was working fine with all networks in Canada. But I moved to India last year then I can not use this phone and also displaying “Emergency calls only” message whatever network I am using in India. I observed apparently, it is locked it I can not use it. I have used more than 2 years in Canada with you.  Kindly assist me to unlock my mobile. Thanks

6
BobTheElectrician
2 months ago
Sherry Madeline Kovach
Sherry Madeline KovachRockstar
asked in Tips, Tricks & Troubleshooting

voicemail

I have had tried all the steps to reset my passcode for voicemail failed it just keeps hang up on me when I try all the steps call it keeps asking for a passcode.

5
Flo Koodo
2 months ago
K
Keano16Beginner
asked in Tips, Tricks & Troubleshooting

Koodo Internet - Modem not online

I have a Sercomm DM1000 modem for my Koodo internet service.Power LED = green, DS LED = flashing green, US LED = no light, Online = no lightReset multiple times with no improvement.What’s my next steps?

3
K
2 months ago
C
Cra12Beginner
asked in Tips, Tricks & Troubleshooting

stuck on SOS mode

My phone is stuck on SOS mode. I have tried all the suggested fixes. Power off. Airplane mode on and off. Checked my network setting. Took out SIM card. I’m lost. 

5
Dinh
2 months ago
D
Dave252Connector
asked in Tips, Tricks & Troubleshooting

Koodo Connect

Just received a notification to activate Koodo Connect to allow use of SIM info to establish location. Searches with Google and of Koodo Self-Serve yielded nothing. Anyone know what this is does?

8
D
2 months ago
R
rjschBeginner
asked in Tips, Tricks & Troubleshooting

Convert eSIM to SIM

I purchased a preowned iPhone and need to return it because it’s defective. However, I don’t have a new iPhone to transfer the eSim to. I have an old iPhone SE that I can use as a back up while I wait for the new one to arrive. I was having network issues on the new to me iPhone so I converted it to eSim thinking it might help, but it didn’t.When I put my SIM card into the iPhone SE, I can’t get any service. Does the SIM not work any more? Am I able to reactivate it so I can use it in my Iphone SE? It seems ridiculous that I’d have to go buy a new SIM card. Thanks

1
O
2 months ago
K
kcadotteBeginner
asked in Tips, Tricks & Troubleshooting

Phone not recieving calls

This happens randomly and even between phones that on the phone plan!  The call doesn’t ring on the cell phone being called but the caller gets 4 rings and it goes to voicemail. We’ve updated the phones, turned airplane mode off and then on, rebooted, and cleared all the blocked numbers.  Is there anything else we can try?

2
K
2 months ago
V
Victoria LambakakharBeginner
asked in Tips, Tricks & Troubleshooting

Is there any limitations on tethering when i share my mobile internet with my notebook?

My idea was to share mobile data with home notebook. Is there any limitations by Koodo on tethering? Does anyone have a positive experience in using Hot Spot? Are you able to watch movies on your notebook with this setup?Thank you.

1
O
2 months ago
S
Stu2355Advocate
asked in Tips, Tricks & Troubleshooting

Merging? 2 Koodo numbers - how do I transfer my home service number to my mobile and drop my old mobile number?

Looking for ideas as it isn't clear how I can proceed. I have a Koodo mobile number and a koodo home phone number (both different area codes). I only want to keep my Koodo home phone number (by transferring it to my mobile) and drop my old mobile number. I cant figure out how to do this with Self Help. Any suggestions much appreciated! Thank you.

1
Dinh
2 months ago
M
MrsrBeginner
posted in Tips, Tricks & Troubleshooting

circle with line

How do I get rid of this circle with line??  Cannot connect with service 

1
Sophia
2 months ago
S
ShaneArmstrong1982Beginner
asked in Tips, Tricks & Troubleshooting

5G plan but speed is very slow.

Hello All,I have recently switched over to Koodo mobile on Boxing day December 26th 2023 from Rogers. I couldn’t turn down the plan they were offering. I have noticed that the speeds are very slow on the 5G side of things, I am ranging between 3Mbps to at most 49Mbps (using fast.com to test) so less than 20% of the speeds I “could” be getting (up to 250, I understand this will fluctuate based of tower distances etc...). On average I am hitting 12-25Mbps, which means webpages and apps (instagram etc..) are loading and refreshing very slowly and can take 15-30 seconds to load...annoying. I am averaging 3-4 bars of 5G connectivity.I have a Google Pixel 6, and I have tried the following troubleshooting steps, but not sure what to do next:reset network settings ensure I am running the latest OS, and updated all my apps confirmed my phone is set to use 5G as the main pointDoes anyone have any suggestions that I can try or test?

1
Flo Koodo
2 months ago
2
2parksAdvocate
asked in Tips, Tricks & Troubleshooting

NO MMS sent or recieved to iphones?

MMS messages that i send or are sent to me from  iphones  dont send.  Using a oneplus phone everything worked fine up until feb 7, changed all apn settings as per koodo website still no luck.  MMS works fine sending and recieving to android phones, any help would be greatly appreciated

7
Flo Koodo
2 months ago
P
PetesyBeginner
asked in Tips, Tricks & Troubleshooting

Stuck in SOS mode

I have two lines that have both successfully switched from Bell but only one line connected to the Koodo network, the other has been stuck on SOS mode. I’ve tried all the troubleshooting tips, restarting phone, resetting network, etc. Any ideas on how to fix this?

3
Boa_Guy Koodo
2 months ago
F
Franswer Me PleaseConnector
asked in Tips, Tricks & Troubleshooting

voicemail messages can't be retrieved (iphone 13)

All of a sudden I can no longer retrieve my voicemail messages. I’ve restarted numerous times, upgraded to 17.3.1, and toggled airplane mode. What can be done?Thanks.

4
F
2 months ago
Brian Stevenson
Brian StevensonBeginner
asked in Tips, Tricks & Troubleshooting

No data access in Varadaro Cuba

Just got back from Varadaro Cuba. Tried the Easy Roam on my Koodo phone but could not get data. Phone calls worked but I was primarily interested in data. Got home and was charged for 5 days of roaming. Called Koodo and they partially refunded my charges.  So don’t turn on cell services in Varadaro. We used MagicJack over the resort’s wifi for phone calls which worked fine.

2
Brian Stevenson
2 months ago
M
mohammadazadBeginner
asked in Tips, Tricks & Troubleshooting

showing SOS after switching carrier

Last evening I switched carrier … from previous carrier I got cancellation text … after that I changed new SIM and restart my iPhone 12….. but still showing SOS

2
Flo Koodo
2 months ago
R
Ryeguy101Beginner
asked in Tips, Tricks & Troubleshooting

updated my apn settings for group messaging and pictures on my sony QX-AS72. made no difference. is my device no longer supported?

As the question states. I got all the notifications from Koodo that I'll need to update my APN settings by Feb 7th to maintain group text and picture text functionality. I updated the settings but I've still lost the functionality. Is my device no longer supported? My phone is commonly known as an Xperia 5ll. But the device is officially known as a Sony QX-AS72. I know it's not a super common phone, so I'm wondering if anyone else I'm the community has had the same issue?

5
P
2 months ago
K
Kieran McKnightBeginner
asked in Tips, Tricks & Troubleshooting

cant setup my wifi

Followed every instruction and all I’m getting is a solid red light after a few minutes of flashing green lights, any suggestions?

4
Flo Koodo
2 months ago
J
Jdub10_2Beginner
asked in Tips, Tricks & Troubleshooting

send or recieve images in text just stopped

I’ve got an older Galaxy S4 (don’t judge me), a few days ago texting just stopped sending or receiving images. I have not installed, deleted, or modified any apps. I’ve checked the APN settings, I’ve made new APN’s using the suggested ‘new’ settings I’ve found in these forums, etc. Nothing works. The phone works fine otherwise.I don’t know what else to check. I don’t have another phone to swap the SIM into. Any ideas?

2
J
2 months ago
Y
YassouConnector
asked in Tips, Tricks & Troubleshooting

no network outside canada in uae

I am actually in uae  outside of Canada. I didn’t pay in time my bill. The line was suspended, I paid. The network was active before the suspension but after The has no more connection to network.I talked with the assistant they don’t call back international number. My Canadian line is not working what I do?thank for your help

5
Y
2 months ago
E
EllieConnector
asked in Tips, Tricks & Troubleshooting

Can’t access voicemail & make calls while roaming

Out of the country and my son tried to access his voicemail on Fongo. It asked for a passcode and he didn’t know what it was. After a few attempts his voicemail was locked. So he tried to call it from his phone but international calls were blocked. He has international voice roaming on.  We arranged a call back under the assumption there was no charge, but it ends up that around $90 later and much time with a rep, nothing has changed. The rep kept asking him to try different thing and then calling us back. Seems like we were being charged all the time.  There were three requests: unblock voicemail and reset the pin and allow for international calling. None of that has been achieved. What to do next?  I can’t keep getting callbacks which are charged at $3/minute, I have no idea if putting Easy Roam on will make a difference to the charges. The website says two conflicting things: that Koodo cannot make callbacks to international numbers and also that Callbacks will not trigger easyroam.

3
Dinh
2 months ago

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