Tips, Tricks & Troubleshooting

Of course the police called me back to ask if I needed assistance and gave me crap for tying up a 911 line but...I never dialed them.  My phone says that I rapidly pressed the side button 5 times but I did not.  Also Siri frequently gets activated for no reason.  I’ve had my phone for 2.5 years and have only started having these issues the last couple of months.  

How come I cannot call my Healthcare provider 1 833 Lumenus (586 3687) from my Koodoo phone, but can from Bell Mobility and  any landline

I migrated a Pixel 4a and a Pixel 7 to Koodo on May 8th.  I added Premium Voicemnail as a feature following https://www.koodomobile.com/en/help/visual-voicemail and successfully tested it - I get voicemails delivered as audio files via MMS.  However, I cannot  access the list of voicemails that should be available via the Android Phone app under Voicemail On both devices, I get “Can’t activate visual voicemail”.   If I click on “Retry”, I get "Activating visual voicemail" with something about Syncing and then get “Can’t activate ...” again.  Under Phone / Settings / Voicemail,  “Change PIN” is greyed out because “Visual voicemail is not activated yet, please try again later.”  I have tried clearing the Phone cache without success.  Are there special requirements for this Android Phone feature?    I can clear the messages by calling the Voicemail number but it would be great to manage voicemails via the Android Phone app.

Every single day, my koodo internet "updates" for countless hours. According to the troubleshooting page, when the LAN is blinking green, that means the internet is updating, why does it take so long? It says not to touch it so I don't but then it takes forever and hours later I end up unplugging it and plugging it back in when I get frustrated. I'm tired of not having internet all night/morning and I'm genuinely considering switching providers because of this. Does it have to update every night? Can it not just work after its done? I don't understand. And why don't they have a number we can call? Just ridiculous  

Does anyone have instructions on how to use NordVPN (or any other VPN) with the Telus router?

How do I set this up or is it even possible? Note: my home hub handset doesn’t seem to be functioning. Currently I cannot call out but can retrieve voicemail by calling my home hub number from my cell and entering my passcode.TIA,Neal

...and all I did was install whatsapp and make one phone call. 

Is there a way to stop a nuisance call that goes direct to voicemail? I suspect I may have blocked the caller, and now I have to clear a message from the same number on a daily basis. So frustrating.

I just got the Koodo wifi with the modem and wifi router 6 and set it all up according to the setup email I got from koodo. I waited till the activation date (today, May 20) but once everything was connected the light on the router turned red. I’ve tried plugging out and in a few times (waiting the 30 sec in between as recommended) and it still doesn’t work. I’ve factory reset both the modem and router but still a red light. But when I go to my wifi settings on my phone I see my wifi and I get connected but it says no internet connection. I’ve looked online and it seems none has ever had this problem and I’ve tried the ai chat on koodo but nothing and I can’t get someone to call me from koodo because it’s a holiday today. I don’t know what to do or what is wrong with it. Does anyone know anything I don’t lol? 

Signal coverage is significantly different outside and inside of my house. The coverage is average outside of the house, 2-3 signal bars, normal data speed connection. The moment I step inside of the house get sudenly 1 signal bar and data speed conection drasticaly drop that it is imposible to browser even basic websites. Any idea hos to solve this?

I have contacted Koodo many times in the past 6 months.   I live along the border and having roaming off.  Also have only connect to koodo network set in settings.  What else can I do?  I am tired of arguing with the people on the other end.  I have not and never will be going to the states.  

Just received a new iphone 15 pro. Data transfer went smoothly but it is not connecting to the Koodo network. What do I need to do?

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.  

Hi, I locked my SIM card and now it’s asking for a puk code. I can’t get a call back from Koodo until tomorrow and I am supposed to be on call for my employer… any help would really be appreciated!

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE.I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up againAny ideas? 

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before.  I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work.  Im assuming  it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

Hi, I am out of cellular range and was able to activate wifi calling on my IPhone but not on my Moto G7 ( I have 2 Numbers on this account) Keeps asking me for an emergency address but when they send me a code, my sms doesn’t work so not receiving it and can’t update. Please help!! I verified and Volte is activated on my account. 

Hi!  I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work.  I tried updating, turning the phone on and off, and I still can’t get it to function.  I did try my old SIM card in my new phone and it did work.  Is there anything I can do/try to get my new SIM card to work?  Thank you!!

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!