I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1.
I need to get the service I have paid for. Help, please!
Question
code 11b1 - can’t make any calls
This topic has been closed for comments
Yes, it happens calling Canadian numbers. I don’t know if I can receive incoming calls, as I expect very few.
+4Will you please check if call forwarding is enabled in your phone settings?
If possible, try testing the sim on a different phone.
+4Have you tried resetting the network settings?
is the phone connected to the network?
It’s an iPhone SE and it is connected right now to Koodo.
I don’t want to do a reset as it might mess up other stuff. I shouldn’t need to - the phone was working fine for calls until yesterday.
+4Artieleblanc wrote:
It’s an iPhone SE and it is connected right now to Koodo.
I don’t want to do a reset as it might mess up other stuff. I shouldn’t need to - the phone was working fine for calls until yesterday.
The phone settings was already messed up. If you didn’t want to do it. You might have to visit a Koodo location and ask a rep there to check. It is very hard to pinpoint the issue given we are not meeting face-to-face.
You could also put the SIM card into another phone (if you had) to see if the problem from the SIM or your iphone
A Koodo customer, opinions are my own.
1 person likes this
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.