Skip to main content
Koodo Community
Community

Recently active topics

437 Topics
J
jagsBeginner
asked in Other
call backs not connecting

I have had the problem with call backs. When they call back, the automated message asks to press #1 to connect/take the call. I have done this, for the three attempts they made to contact me, and the automated message comes on saying ‘sorry: couldn’t connect’.Is there any other way to get personalized conversation with a Koodo agent, or does anyone have a suggestion? Thanks!

181
Dinh
26 days ago
D
Daniel LisowskyBeginner
asked in Plans & Add-ons
Need help changing my plan and perk.

I want to change my current plan into the $35 per month plan($30 with autopay).  I can’t change my perk thus can’t change the plan i want.  I want to change my old perk from international calling to international SMS.  I talked to a koodo representative and asked them to change my plan midway already but i’m not sure if that’s the reason. Overall I want the cheaper $35 option($30 with autopay).

571
Dinh
26 days ago
B
BenPikeBeginner
asked in Other
WhatsApp transfer to new Google Pixel 8

I have completed a successful transfer from my old Samsung S20 to my new Google Pixel 8 with the exception of WhatsApp which refuses to initialize despite having tried everything that WhatsApp help suggests. Now they suggest contacting Koodo. Any ideas? Thanks

293
Dinh
26 days ago
D
David Schmidt DMSBeginner
asked in Billing & Payments
Incorrect Roaming charges

Hello. I was charged easy roam all the while being on Vancouver Island. This charge was 3:20pm October 15th while I was in Victoria BC Canada. Can you kindly reverse this charge please? Thank you. 

91
Dinh
26 days ago
S
sjormistonBeginner
asked in Billing & Payments
Customer Service telephone number

What is the telephone number for Customer Service?  Or a Call Centre?I need to talk to someone about a billing change.

652
D
26 days ago
B
Becky7Beginner
asked in Purchases & Returns
New Phones

Can I purchase a phone for each line in one shopping cart to save on shipping fees?

191
D
26 days ago
iamCath
iamCathBeginner
asked in Plans & Add-ons
subscribed to TELUS Films & Series.

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

201
Flo Koodo
26 days ago
A
andymhancockLeader
asked in Other
How to control voicemail transcription

I recently migrated from my dying iPhone SE 1st generation to a new 3rd generation counterpart.  I don't recall setting up voicemail transcription, but I was surprised to find that this is how my voicemail is now coming in.  I found this page about that feature: : https://www.notta.ai/en/blog/voicemail-transcription-iphone.  It says the feature is controlled through my carrier.  Can I enable/disable voicemail transcription at whim?

292
A
26 days ago
K
Ksmith26Beginner
asked in Billing & Payments
Charged for easy roam - no travel happened

Was driving through Northern Ontario, phone connected to US and charged me for easy roam despite me never going into the states - was driving alone so I could not turn off in time. Can I have that charge removed please?

416
D
26 days ago
R
rlalaniConnector
asked in Self Serve
Unable to cancel home internet

I can't cancel my home internet through the self-service option. I also received a call from Koodo Assist and have been waiting for an hour, with multiple representatives switching the call. Can someone assist me with this?

657
D
26 days ago
A
Amrit.36Connector
asked in Billing & Payments
koodo tab balance

I placed an order for iphone 16 pro max but got it cancelled before shipping. But even after 1 month my bill is still reflecting 74 dollars for the tab balance in my bill. Koodo has not ben able to resolve my issue. Don’t know what they’re good at if they can’t resolve customer queries.

598
D
26 days ago
M
mohammad.tgBeginner
asked in Plans & Add-ons
Canada-US plan

I plan on travelling to the US for 4 weeks. Easy Roam will be very expensive if I want to use my phone everyday.Does Koodo still offer the Canada-US plan? I can’t find it anywhere on the website. If not, I will have to buy a T-Mobile prepaid plan when I arrive in the US.

1034
D
26 days ago
C
Clipper007Beginner
asked in Other
Removing a phone from my plan

I have two phones on my plan and want to remove one since the person who uses that phone chose a different provider. How can I remove a single phone line?

371
O
26 days ago
P
Patch101Organizer
asked in Plans & Add-ons
Is there a $30 dollar, 50gb plan?

I see PM and Freedom are offering $35 - 50gb Plans, and I’m very tempted to switch. Does Koodo have anything similar for existing customers ?

684
P
26 days ago
L
LadyloosingitBeginner
asked in Billing & Payments
reporting a payment

Paid my bill today. I would like to report a payment. How do I do that? Thanks

384
D
26 days ago
R
RishiMosesNathBeginner
asked in Plans & Add-ons
LTE smartwatches?

When koodo will be introducing plans or feature to support LTW on smartwatches? 

551
D
26 days ago
A
ak3126Connector
asked in Billing & Payments
price increase--good reason to switch out

A sneaky, clever way to increase prices,, good reason to switch out

724
D
26 days ago
E
EmcardBeginner
asked in Other
need to tranfer to public mobile, never received text to confirm, please help

Transferred to public mobile, the mentioned the transfer did not work but I know have their esim, I receive texts but no calls, how can I have the service transfered since I can't communicate with the help line

265
Flo Koodo
26 days ago
P
Purple JLeader
asked in Other
network

I was having issues with getting notifications that I was at risk of roaming charges due to me picking up on a stray signal from the united states.  So I set my network as koodo and turned off scan for available networks to avoid this. Now I keep getting notifications that my koodo network is unavailable,  search for available network.  This only happens when I am at home and on wifi.  Why is this, and how can I prevent it. It's quite annoying.  

469
G
26 days ago
L
laurakwxoBeginner
asked in Billing & Payments
12gb add-on I didn't add

Hi there,I was charged $10 for a 12GB add-on which I didn’t add. I only used 10GB /  30GB, so there’s no reason why I would add 12GB.Looking at my account, I do indeed have a 12GB add-on, and I’ve now removed it, but I didn’t add it in the first place. Any ideas if and how I can get that charge removed?Many thanks.

382
Flo Koodo
26 days ago
D
DillmanBeginner
asked in Plans & Add-ons
perk plan error

I have 2 phones and when asked to pick my perks after changing the plans i get an error id like to add premium voicmail to both my accounts 

71
Flo Koodo
26 days ago
A
Aastha2396Beginner
asked in Plans & Add-ons
Need to end seasonal hold after 1 month of use

Hi! I went on seasonal hold on Oct 1, 2024 but need to switch back to a plan with Koodo at the earliest. Self-serve is not working and redirects me to “you cant choose a perk right now.” Chat function offers a call back which is not possible on a seasonal hold. Can a rep help me? This is a time sensitive matter. 

161
Dinh
27 days ago
G
GinaMBeginner
asked in Billing & Payments
Autopay

If I sign up for autopay will the $5 off automatically apply to existing plans?

543
G
27 days ago
A
artmartBeginner
asked in Prepaid
How to cancel prepaid when I don't have an account

I helped a friend buy a prepaid account last month and was just charged the same amount one month later. My friend does not have account credentials so there’s no account I can log into to cancel the transaction, and I don’t have the phone number. When I enter my friend’s email a recovery code the account does not receive it. We both thought this was a one time payment, not a recurring charge. How can I cancel this charge?

662
D
27 days ago
W
Wendy.W.Beginner
posted in Billing & Payments
Calling/Texting International numbers

Does any one know if your plan is just an Unlimited Canada Wide talk and text and you call or text an international number, will there be charges for that if I am currently in Canada? If there is do you know if there is a plan for that? I can’t seem to find anything in the Plans listing.

513
O
27 days ago

Leaderboard

Terms & Conditions
Koodo Community