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I can't cancel my home internet through the self-service option. I also received a call from Koodo Assist and have been waiting for an hour, with multiple representatives switching the call. Can someone assist me with this?

If you are trying to cancel your service while waiting for your service to get activated, you will need to schedule a callback through Koodo Assist and speak with a rep. https://Koo.do/Chat 

My service is already activated 

You should be able to cancel on your Self-Serve account. https://www.koodomobile.com/en/help/how-do-i-cancel-my-koodo-internet-subscription

That’s the issue. I am not able to do it from self service 

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