I can't cancel my home internet through the self-service option. I also received a call from Koodo Assist and have been waiting for an hour, with multiple representatives switching the call. Can someone assist me with this?
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If you are trying to cancel your service while waiting for your service to get activated, you will need to schedule a callback through Koodo Assist and speak with a rep. https://Koo.do/Chat
My service is already activated
You should be able to cancel on your Self-Serve account. https://www.koodomobile.com/en/help/how-do-i-cancel-my-koodo-internet-subscription
That’s the issue. I am not able to do it from self service
What error are you seeing when you try to cancel the subscription via self serve?
There is no error but subscription is not getting cancelled
When you try to cancel does it take you to a subscription cancellation screen or something?
Walk us through what screens you see when you cancel
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