How did you pay? If you paid via online banking, it might take 3-5 business for the payment to show up in Koodo self-serve.

I did pay my bill via online banking but was late. Sometimes companies will give a break if you alert them that the payment is on its way

No, they doesn’t have that. When is the due date for the payment? If you want the payment to show up right away, you have to pay via a credit card in self-serve

@Ladyloosingit  You can report a payment by calling 611, then select 3 for Payments, then 3 again to report a payment