Plans & Add-ons

I have an outside employee discount on my Koodo account.It looks like I am going to need to add some more data and change my current plan. I can do this online no problem, I am just curious if doing so will mean I will have to reapply for my current employee discount or will it automatically apply to the new amount?Thanks in advance!!!

Hi, I will be roaming internationally soon with a dual-SIM phone and have a Koodo postpaid plan. My intention is to buy a data-only local SIM card and use it in the second slot (EasyRoam is good sometimes but the local data SIM plans are *way* less than $13/day).Even if I am not using data or outgoing calls, would incoming SMS messages or phone calls come in to my Koodo number trigger EasyRoam? If I turn EasyRoam off, will I be charged for incoming SMS or calls if I don't answer?The roaming is in the USA and two countries in Europe. Thanks!

Is the OnePlus 8T compatible with Koodo networks? It is unlocked, but a 5G phone (I believe). 

I have a physical SIM card for my iphone and would like to use an eSim instead.  How do I get the esim voucher?  I don’t see any options for that in my account and the FAQ for esim just talks about scanning a QR code. I don’t have any Koodo QR code for an eSim so how do I get one?

I called in a couple of days ago and arranged to have my rate plan change at the end of this billing cycle. However, I just received a great offer via text that I accepted. Is my date plan still going to change at the end of my billing cycle? I don’t want it to now.. 

Hello,can you get the SIM card data plan to use with your Apple Watch?

I was told that there is a 1min maximum for voicemail greeting. Is this true? Is there a way to allow me to have a longer voicemail greeting? Thanks!Simon

Hello, i ordered a phone from walmart online as they have the phone i wanted. It was not qualified to be added to my account through the walmart kiosk in the store because the man said,… the online is a 3rd party so he cant add it to my account and get me the more favourable deal.so,.. he said to ask Koodo if i can get the more favourable deal.  I have the $30.00 package with $10.00 add on of 2 gb.  If i was activating through a kiosk i could get the same as i have but it be 6 gb for $45.00. However if i dont get an upgrade at time of my new phone it would be $55.00. So,….  Can i get the more favourable upgrade on a bring my own phone i bought from a. 3rd party? Or does that action negate me from the deal and i can only do a standard upgrade? I find it really sleazy of koodo to offer these deals to new activations or tabbed purchases only and not have any benefits for long term existing customers who buy their phones outright through anyplace, to upgrade their old style plans to match

I am a current Koodo customer.  I have a monthly plan with an additional 4GB of data as a $0 add-on.  I want to upgrade my phone.  If I upgrade my phone and keep my current plan, will my 4GB of $0 add-on be kept or will it go away?Thanks.

Hi. I’m a current Koodo customer and want to refer my wife, but her existing Freedom Mobile account is under my name and credit card (that I currently use for Koodo). How would I refer her/transfer her phone number to Koodo and still get the referral bonus, and will there be any issues? She will be using her own credit card and creating the new Koodo account under her name.Thanks very much.

I have a plan with 500MB of data.  I wanted to switch to something with a bit more data, say 1 or 2 GB.  But the only plans being offered to me start at 8 GB.  I hate to pay for something I won't use.  I can see lots of other options when I'm not signed in, but they say you can only select plans that are offered when you're signed in.  Is there some way I can get a plan with 1-2 GB of data?

Hi! I’m looking to change my phone plan prior to a trip  next week - would the new phone plan start right away or only start next billing cycle (which would be after my trip)? Thanks!

Can I purchase device protection on a used phone?  I am bringing my own phone to Koodo.  Its an iPhone XR so its 2 years old.  

HI, I have 3 lines on my account and the one keeps saying that i need to check later to manage anything. I need to port 2 numbers soon. How do I change a the name display for the main number? The other two allow me to check the sim number and such.help!

Hi - I just joined the $15 starter Plan (available on line only). I think it’s post paid because I’ll get charge monthly.  I’m confused on the terms.  Please clarify :are incoming call minutes unlimited? Canada wide? are out going call minutes unlimited? Canada wide? are incoming text messages unlimited ?  including pictures/video? are out going text messages unlimited?  including pictures/video? is voice mail free?  if so, how do I set it up?Thank you for your response.

Is there an unlimited data plan available?

Can I bring my own tablet and add it to my smartphone plan?  I want to add a $15 for 4gb tablet plan but I don’t want to purchase another tablet.

Koodo data speed is so slow. It must be Telus throttled down.

Is there a way to block a blocked number from leaving voicemail on Android?I'm being harassed by someone and this just allows them to fill my inbox with unheard voicemail.Is there perhaps anything my provider can do on the other end?

I’m interested in buying the Xiaomi Poco X3 Pro phone and looked up the bandwidth stats (I think thats what its called) for calls and texts and wifi and it seems to match up with the bandwidths/frequencies koodo plans provide, so I think that means if I use this phone and get a koodo plan with it that it will work? Just want to know for sure though.

Hi,Currently I’m with another carrier, but I want to switch to Koodo and keep my number.Can you please tell me which are the steps for this?Thank you.BR,Max

I was running out of data on my current plan so, with one day left in my cycle, I upgraded my rate plan.Now I seem to have lost all of what remained of my data and the upgraded amount, which is 10 GB is not showing up. My account shows only 658 MB data remaining which is much less than I had before I made the switch. It is showing that my other data amounts are 'expired'.How long does it take for changes to take effect? It said 15 minutes but it's been hours now and still no increase in my data availability.And is it just me or is Koodo Assist totally useless?! 

Hi  I have a prepaid account and I am currently in indiai want to receive an OTP for a transaction but because there is no service I can’t get it. Can I activate easy roam for 1 day and how to add it to my number ? Will this solve my problem ? i am not being able to add easy roam via text because I have no service. Where can I find this option ?

Hi,Customer : Koodo MonthlyMobile : UnlockedAdded Add-ons : Intl Voice Roaming, Easy RoamType of Mobile OS : Android Koodo SIM is not working in India since last 10 days. Since Koodo Customer Care does not have any EMAIL ID to contact, I am stuck up without a solution. Can anyone help ?

I have a koodo SIM card in my iPhone 11 on a post paid plan with easy roam. I’ll be getting an eSIM with another carrier when I’m traveling in the USA. What should I do to prevent getting charged roaming charges by Koodo while I’m in the USA using the other carrier’s eSIM?