Koodo Community
Question

monthly SFD plan expires? Then what?

  • 1 September 2021
  • 3 replies
  • 29 views

Just noticed on my bill that my plan is listed as:

$30 100MB 100 min Plan SFD $30.00

Additional data $5/100MB SFD (exp. Sep 02 2021) Free

5pm Evenings & Weekends (exp. Sep 02 2021) Free

Koodo F&F EPP 20% -$6.00

Shock-free Data 100MB (exp. Sep 02 2021) Free

Unlimited SMS and MMS (exp. Sep 02 2021) Free

 

So what will my plan be on Sept 3rd?? I was not aware my plan expired. 


3 replies

Userlevel 7
Badge +4

Check on the final page(s) of your current and last bill and see if there is any notice of your plan price increasing.

hi Allan, thank you for your response.

I checked, the expiry note (as pasted in my original question) appear in today and last months bill, not before. There is no statement explaining, no notice of an increase, no indication of what it will be better month.

so I scheduled a callback, rep explained that it was just the code for my plan tht is no longer compatible with their systems. Effective tomorrow I would have the same plan just a new code.
Then he suggested a new plan for me: $30 for 1 Gb and UL minutes. BEtter than my current plan.
Thank you koodo!

Reply