Plans & Add-ons

Hey all, I feel like I know the answers to these, but the Koodo website does not provide direct answers. If I am on a postpaid plan, let’s say the 15$ starter plan, and travelling abroad for months at a time, will I get charged anything for receiving text messages? My only needs while abroad are to occasionnally receive text messages for 2FA purposes, and to keep my phone number. I’m currently on a postpaid plan, the same plan I was on while paying back my tab. My tab is now paid and cleared. How come I can see the 15$ starter plan when I am NOT logged in, but I don’t see it when I am logged in? Do I have to call or go in-store to get the BYOP plans, even though it says Available Online Only? Thank you in advance for the help.

I heard today that Koodo offers a plan for about $45/month that would allow me to take my phone with me to the USA and includes calls to Canada and USA as well as unlimited texting.  All I can find on the site is the Roam package at $14/day.  Can someone please point me in the right direction??  Thanks.

Will Koodo ever be getting plans for Apple watches or selling them?

I created my Koodo account(1) for my childern 4 years ago, and I have another Koodo account(2) for my husband and myself.That is, all of my 4 family member are using Koodo.Among us, my daughter( secondary student ) is using $33 for only 250MB. Actually she complains that.Because, her father and brother are using $30 for 2 GB. So, I would like to change her plan to $30 for 2 GB, the same one as her father and brother’s.How can I do that? She is too young to tell this kind of issue with a unfamiliar someone.So, I would like to do that on her behalf. How can I? 

Hello I recently purchased a brand new IPhone 12 64 GB Black and opted for the $15/month Device Care Complete add-on. This warranty claims to include “Unlimited storage for photos and videos “ but I am unsure how to utilize this feature I’m paying for. Is the feature tied to Apple Photos, the iCloud suite of plans or another app altogether. iCloud is Apple’s service separate from Koodo so that makes no sense. Any help ? 

HelloI have question...Im outside Canada...and I need extended phone suspend...any advice...Please and Thank U for answers

Purchase a new phone with a Koodo plan and the voicemail is in french. I cannot set it up or change the language

Easy roam but no service - already turned phone on/off multiple times and tried setting up network mannually.

I invited a friend to join Koodo. She already has her own phone and does not want a new one, but she’d like to become a Koodo customer for the reasonable monthly fees.Problem: When she clicks on the link she received from Koodo (when I invited her), it seems like the Koodo website will not let her on board unless she buys a new phone, Is there really no work around this issue?

I got a call a couple months ago from koodo saying that for my loyalty I could get a Samsung Galaxy a7 lite tablet at a discounted rate and just have it payed little by little with my monthly pay.I thought that I needed it so I agreed and I hardly use it because I realized I have zero use for it. Is it possible for me to return this? I literally never use it and it’s just making me pay an extra amount on my plan that I don’t think I’ll even be able to afford. Any help would be greatly appreciated!

Hi, I have two  phones  - amsung galaxy 7 lte & galaxy A90 5gAre these phones possible to use Koodo service? which phone is available for lower price?I use less than 100min for voicecall, less than 100text msgs.limitless data with slowest speed is preferred.Thank you

does Koodo support xplora x5 play smart watch?

Hi! How do I add data to a plan for one month only? I can find how to top up a prepaid account, and how to increase the ongoing data of my plan. I need more data for one month only, I don't want to increase the data on my plan. Thanks!

I am an international students, not Canadian citizen, don’t have driving license, and haven’t got a SIN yet. Can I get a regular plan (not prepaid) and transfer my number at Koodo store? If yes, what document do I need to bring? Study permit? Passport? And what else?

I am planning to add-on a monthly long distance to call the USA. It is $3/month and $0.05/minute.This add-on is per month at the moment I add it Or is it goes per bill cycle.example,, Add-on January 1 st, 2022 $3, the next month is February 1, 2022 $3 orAdd-on January 1,2022 $3 but my Billing cycle ends in January 11,2022 so Do I have to pay another $3 on January 11,2022? Or only $1.50 per half of month?I hope someone can answer my question 

Hello, I just changed my plan for another plan online with less data. I had an extra 5GB data add-on before the change and it was removed during the process.During the change, I did not receive any notification or message that I will be losing my add-on.How can I restore my deleted add-on? Thanks

Hello all,Happy new year!I am on a $40 Unlimited Canada-wide call plan. I was at BC before, and now i moved to Ontario. However, I didn't change number yet, i.e., the area code is still with a city in BC.I expect to receive an incoming call  from US, will I have to pay extra to take that call?Thank you!

Hey everyone! I have a data block on my phone. I’m paying for it each month and I want to remove it, but it’s not showing up in my add-ons. Do I need to call in to do it, or is there another work around the add-on glitch?Sincere thanks,Dre

So I recently bought an iPhone 13 at Walmart the other day because they had a promo going on and decided to go with Koodo’s $55 plan which was a $10 off for 15 months promo and has 15gb worth of data, and $0 upfront but an additional $30 for the iPhone itself on top of the plan. Would paying off my remaining tab balance of $690 (23 months) affect the $10 off promo for 15 months or would it still be $55-$10?

Hi Everyone Does anyone know if I were to check my Voicemail while international (out of canada) would I get charged for roaming ? I do have the international roaming add on with me - not sure if that would help or if VM is free regardless where I call from ? 

I am currently outside of Canada. I have been charged for the air time when no calls made or received. The usage shows 99999 ROAM/VOY. How to dispute these charges as there is no live chat and am outside Canada?

I’m a current user of CTExcel. Their network was provided by Telus. Does that mean I will not receive confirmation SMS when transferring to Koodo, like former Telus or Public customers?

In the self service site, i saw that i  can change the phone # (not transfer). Did anyone know how is cost to change the number?Thanks

Hi, I have a new Koodo mobile phone plan and was told I can save $10/month by bundling it with my existing Telus account for internet. Can someone show me how to link (bundle) the Koodo mobile to Telus?thanks!

I need to know if there is anyway I can block my daughter's for a certain period of time daily. I know I can shut it off, but she can turn it back on. I need it so she cannot use it from 9-3pm daily.