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All discussions about Koodo plans and add-ons.

  • 1,178 Topics
  • 4,524 Replies

1178 Topics

BlueGenie
BlueGenieBeginner
asked in Plans & Add-ons

Does Koodo have annual plans?

I saw a reference from a year or more ago about annual plans but can’t find them on their website.  Do they no longer exist?

3
BlueGenie
1 year ago
J
jonyBeginner
asked in Plans & Add-ons

what is the best way to use koodo in USA?

what is the best way to use koodo in USA?

2
D
1 year ago
S
Sue MAmbassador
asked in Plans & Add-ons

Home # to Cell phone

Can I transfer my landline # to my cell phone? I can’t find anything on the site about this. If so how do I go about doing it? 

18
S
1 year ago
T
TJDBeginner
asked in Plans & Add-ons

Any Promotions For New Clients?!

I was talking to a TELUS representative about moving to Koodo to reduce my monthly bill.  He was prepared to move me to the Koodo equivalent plan I was on $55/Month and 10 GB with a -$15/month bill credit but fell ill literally the next day with COVID 19.  He’s back to work now and I wanted to continue where we left off but said the promotion is no longer available.  I only have the quote in writing because computer systems were down.Does anyone know of any current or future promotions?  The only one offered to me was a one time $50 bill credit - which will cover the new activation fee.I’m all for the self service, low frills, flanker brands like Koodo but I’m having trouble talking to a human being to ask to honor the quote I was given.  The issue is because I don’t have a Koodo account (not a customer yet) so I can’t login to schedule a call back.TLDR; Does anybody of any promotions for new account activations or any future promotions (I can wait) or a way I can talk to a customer se

3
D
1 year ago
R
Ron WebbBeginner
asked in Plans & Add-ons

What is "Unlimited Canada-wide minutes"?

The plan says “your anytime minutes can be used to call anywhere in Canada.”  Fine, I can call TO anywhere in Canada, but what about calling FROM anywhere in Canada?  And what about calling from the US to Canada?

3
Sophia
1 year ago
Z
ZetaAbramovicHero
asked in Plans & Add-ons

Streaming service from telus

Does anyone know if this will be available for koodo customers too at some point? It’s a pretty good deal, but looks like only for telus customers.http://telus.com/streamplus

1
Allan M
1 year ago
M
MichaelRockstar
asked in Plans & Add-ons

Downgrading a Prepaid Plan

I have a quick Q on downgrading a prepaid plan. I just recently activated with 25$ prepaid plan that has unlimited Canada-wide minutes.  Realizing that I won’t need “unlimited” - the 15$ Prepaid plan with 100 mins of Canada-wide will be sufficient.My question is:  how and when will the billing and charges occur? Will they charge me another 15$ in order to get this downgraded plan (forfeiting my original 25$)  - OR - Will they give me a 10$ credit (since I’ve paid 25$ already for the original 25$ unlimited plan?)Also - should I just wait as I get closer to the next billing cycle to downgrade? Anyone have experience with downgrading?Thanks 

3
M
1 year ago
M
maskedchamoBeginner
asked in Plans & Add-ons

swap to the latest prepaid plan

Hi, I am currently on a prepaid $15/month plan. I got it 3 years ago. I just noticed the most recent equivalent features 100 minutes of Canada wide calling, which I don’t have on my plan.How can I upgrade?Thanks.

1
D
1 year ago
M
MikeyinPocoOrganizer
asked in Plans & Add-ons

incoming international texts SMS

I am not receiving incoming texts while in Mexico. They are no charge I understand. Do I need Easy Roam activated to receive any incoming text messages? Mikey in Poco

8
Timo Tuokkola
1 year ago
Asrael
AsraelOrganizer
asked in Plans & Add-ons

Travelling In US for 3 weeks.. Best Add On- $75 for 1 month text/talk 750 MG, or Roaming?

Hi I am going to be in the USA soon for 3 weeks. I would like to have access to texting and my phone.. with some data usage. Most of the time I will have access to Wi Fi.. but I don’t believe I can recieve calls over WiFi? just texts and data. There will be at least 5 days where I will be travelling and would like access to Data- both for texting.. as well as for having easy access to directions- calling my hotel.. Etc.. So I was considering the $75 add on - here… $20 for US unlimited SMS$45 for US unlimited MIN/SMS$75 for US unlimited MIN/SMS + 750MB of data As I feel like the Easy Roam could add up.. at $11 a day.. unless there is a limit to the charges? I usually use about 1 GB a month on my own plan.. so it’s not that much less.. but then I was told that my data will get used faster as it will be on a different network in the states.. I was curious if anyone had advice. Thank you.  

15
BobTheElectrician
1 year ago
S
SteveRRBeginner
asked in Plans & Add-ons

Outbound Call Name Display

My wife and I have a single account where both our names are listed - two phones with two different numbers.When I added Outbound Name Display, it shows my wife’s name on her outbound calls and on MY outbound calls.Am I able to get my own name on my calls? Or do I have to separate the accounts so that we each have our own?

1
D
1 year ago
E
emma123Beginner
asked in Plans & Add-ons

new phone plan

I just changed my phone plan from a plan with 4gb of data to one with 15gb of data because i kept going over. I still have a couple days left in this billing cycle, will i be able to use the data now or do i have to wait for the new billing cycle?

1
R
1 year ago
S
SedorFamBeginner
asked in Plans & Add-ons

$15 Plan - Unlimited Text once 250MB is reached

Hello,Two questions:I saw a post in here regarding the $15 plan and unlimited incoming calls, the response was they are unlimited for prepaid but not post paid (or vise versa), how can I tell if I have the prepaid or post paid. Should I still be able to send/receive text messages (non sms)  if I am NOT on WiFi and my 250MB is reached ( data is on hold with Shock protect - which is great btw).  Seems my kids are only getting text once connected to WiFi even with cellular service on but data is on hold.   

7
R
1 year ago
Matt Frepp
Matt FreppBeginner
asked in Plans & Add-ons

International Roaming

I’ll travel to Europe shortly and understand that roaming will cost me $15 a day. What is not clear is this: When I call a number in Europe, is it the same as if I would call from Canada? Same charges apply on top of the $15? And I have to dial the country code, area code and phone number?And if somebody in Europe calls me on my Canadian cell-phone number, what if any charges will apply? To them? To me? Do they have to call my number starting with the US-Canada country code? 001 in Europe.Any clarification much appreciated.thanksMatt 

4
R
1 year ago
H
HappyAJBeginner
asked in Plans & Add-ons

Can an iPad be used on a Koodo Tablet plan?

Just checking in to see if I can use my cellular data iPad for the koodo tablet plan.

2
Allan M
1 year ago
J
JaradBeginner
asked in Plans & Add-ons

$15.00 per month plan switch

Do I have to cancel my membership and begin again as a "new" customer in order to switch to this plan? Seems silly I can't switch to it despite being with Koodo for 13 years.

5
J
1 year ago
E
EdNicholsonBeginner
asked in Plans & Add-ons

Unlimited international messaging, and roaming charges

I have unlimited international messaging, will I be charged roaming if messaging in Germany back to Canada?

2
E
1 year ago
Joanne-Doug Roche
Joanne-Doug RocheBeginner
asked in Plans & Add-ons

I am in USA and need my phone to work here

How do I get my phone plan updated to call US numbers while here??

3
Timo Tuokkola
1 year ago
C
CheetahBeginner
asked in Plans & Add-ons

$3 charge for International minutes when I still have free minutes left

I have 1000 free minutes to the UK.  I am manually tracking these.  I have used 266.  This month I have been charged $3 for international minutes.  I have not made any international calls, except one to the UK.  Why is this charge suddenly showing up.  The bill shows that I have free international minutes.

4
Mayumi
1 year ago
P
PearsogBeginner
asked in Plans & Add-ons

US Unlimited Texting and Calling Plan or Add-On

Does Koodo have an unlimited calling or texting plan or add-on with the US? I can’t seem to find anything on the Self Serve portion of the site. Thanks

1
Bernard Koodo
1 year ago
S
saranyauBeginner
asked in Plans & Add-ons

1000min International LD Add-on

This 1000min International LD Add-on was $0 on my plan up until my last bill that charged me $3. I was not notified of being charged from now on for it. It was completely free up until last month. Why am I being charged $3 now?

5
G
1 year ago
S
SueB2022Beginner
asked in Plans & Add-ons

International Roaming

We have the easy roam international roaming add-on as part of our cell coverage however when we were in Ireland and tried to text ROAM to 7626 we were not able to add it.Very frustrated with service!

3
Bernard Koodo
1 year ago
A
AhsokaTConnector
asked in Plans & Add-ons

Tab Plus upgrade

Hello, So I am currently on an $50 plan with Koodo with my own phone that I brought over. It has started to give me issues, so I started to look into getting a new phone especially with the Spring sale that Koodo is having right now. I am thinking of getting the phone with the Tab Plus so as to not have to pay an exorbitant amount upfront but when I sign in to my self-serve the Tab Plus option isn’t given. I have come to understand that you need a $55+ bill to be in the Tab Plus.  My question is can I upgrade to Tab Plus online and be able to get the phone deal right away or would I need to wait a billing cycle ? Also what is the benefit of Tab Plus in comparison to the other Tabs like what is the difference?  Thank you so much!

1
D
1 year ago
M
Meeran HaqBeginner
asked in Plans & Add-ons

Phone Plans + Wrong Data Amount?

I have a $35 phone plan, unlimited messages and calls, as well as 3 GB shock free data. The problem is that, I’m being charged $40 and only getting 2 GB data, as far as my phone shows when I click on the data tab. Anytime I try to switch to a cheaper plan, the only 2 options I get are $50-$55 plans, nothing cheaper or even less or similar to what I have now. Anyone have any idea what’s going on? The help-bot is utterly useless for specific things like this

8
Mayumi
1 year ago
T
TorregrosaferBeginner
asked in Plans & Add-ons

Pause plan while overseas -

Hey there,Normally before going overseas I pause my plan calling Koodo but this time I forgot and I’m already here (I can’t call them since I’m already overseas)Is there a way I can contact them like via email to ask them to pause my plan until I’m back? I only remembered now because I just got charged. Would I get refunded for the plan if I do so ? Thank you!

2
G
1 year ago

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