Plans & Add-ons

This 1000min International LD Add-on was $0 on my plan up until my last bill that charged me $3. I was not notified of being charged from now on for it. It was completely free up until last month. Why am I being charged $3 now?

We have the easy roam international roaming add-on as part of our cell coverage however when we were in Ireland and tried to text ROAM to 7626 we were not able to add it.Very frustrated with service!

Hello, So I am currently on an $50 plan with Koodo with my own phone that I brought over. It has started to give me issues, so I started to look into getting a new phone especially with the Spring sale that Koodo is having right now. I am thinking of getting the phone with the Tab Plus so as to not have to pay an exorbitant amount upfront but when I sign in to my self-serve the Tab Plus option isn’t given. I have come to understand that you need a $55+ bill to be in the Tab Plus.  My question is can I upgrade to Tab Plus online and be able to get the phone deal right away or would I need to wait a billing cycle ? Also what is the benefit of Tab Plus in comparison to the other Tabs like what is the difference?  Thank you so much!

I have a $35 phone plan, unlimited messages and calls, as well as 3 GB shock free data. The problem is that, I’m being charged $40 and only getting 2 GB data, as far as my phone shows when I click on the data tab. Anytime I try to switch to a cheaper plan, the only 2 options I get are $50-$55 plans, nothing cheaper or even less or similar to what I have now. Anyone have any idea what’s going on? The help-bot is utterly useless for specific things like this

Hey there,Normally before going overseas I pause my plan calling Koodo but this time I forgot and I’m already here (I can’t call them since I’m already overseas)Is there a way I can contact them like via email to ask them to pause my plan until I’m back? I only remembered now because I just got charged. Would I get refunded for the plan if I do so ? Thank you!

I have been on Koodo $15 Prepaid with automatic top-up  for many years . Can I change to the current new $15 Prepaid with added 250MB monthly bonus without losing my current 10% discount from having automatic top-up ?Thanks 

Is there a reason that this Android Phone that Koodo sells can’t be activated? It’s been waiting to be activated on my phone for some time.I don’t see it on the list, however this phone was purchased straight FROM Koodo themselves, it’s Android.If it Can’t be added, is there a reason there’s no warning so people aren’t wasting their money?When might be be added?

Hi, I have Koodo plan with tab balance left. My daughter has plan with another carrier. Recently I found her phone usage is much higher (we have to pay a lot of extra) while my usage is quite low. So I would like to transfer my current plan (and tab balance) to her. The most important is to have her existing number to use my Koodo plan. And I port my number out.Could someone please advise how to process above requests? Thanks!  

Hi All,I am new here. I have a Samsung S22 Ultra which i bought unlocked from USA. I have activated the visual voicemail addon- $5. I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. S21 Ultra is listed. So, I assume mine may work. Am i missing something? Help me please.  Thank you all. 

Please is US included on the unlimited calls to Canada? this is coming as US/Canada uses the same plus 1 dialing code. 

Will the seasonal hold plan allowed me to receive voicemail and be able to retrieve my messages, also, seasonal hold Olán allowed me to receive texts?thanks,Alex

Hi! I'm moving into Montreal and I'm interested in having the cheapest plan with calls and texts(no data) I think it costs 15 dollars. I have a Samsung s21 ultra but i want to use the esim for this plan. Is this plan available for eSim?

Can I change my plan from 4gb to 15gb for 1 billing period only?

Does Koodo have a feature to move my Koodo number to the Internet temporary, then, I will cancel it.I’m going to states but I need to keep my Canadian number for 12 months. I just want to access it over the internet.Alex

Will I have access to data overseas if "international data roaming" is removed from my account?I got it removed from my account and I specifically do not wanna have access to data overseas so that I am not charged by mistake for anything when travelling. Will my phone still connect to some network, consume data, for me to eventually be charged something even if "international data roaming" is off? p.-s.: I am not talking about easy roaming.

Is the data in a data plan for upload/download (interchangeable), or only one way? Ex: if I get a 5GB data plan, does that mean I can upload 5gbs? And if so, can I additionally download 5gbs, or does upload capacity take from download capacity? If upload capacity has a different limit than download, where can I find what the limits are? I haven't been able to find any info on this when shopping plans. Thanks

Hi, I’m adding new line to my account.quick questionsCan I buy SIM card from store first then add new line on online to avoid $50 setup fee, instead of waiting for SIM card in mail? but there is no way to remove SIM $5 from my cart…Before completing the order, it asks me to confirm the shipping address and phone number for SIM card but my phone number is showing as (604) 111-1111  which is not my phone number.should I just ignore that and go to next step?When do I get to pick the phone number? I’ve done up to payment and next step is finish but no where asked me to pick my phone number yet.

I’m a current CMlink user. If I switch to Koodo, do I need to get a new Koodo sim card? Or can I still use my current CMlink SIM card? In addition, beside IMEI and CMlink account number, is there anything else I need to switch my number. Do I need to do any activation after switching? Also, I’m currently in China. If I switch to Koodo, will I able to receiving text messages from Canada? What is the service charge?

I have a plan where I don’t get, use, or pay for data. I’ve never used it. I have a data block on and am wanting to take it off. I send and receive pictures via text using Wi-fi currently (with the data block). If I took off the data block, would sending and receiving pictures via text use data and put me into a deficit? Or can I just live my normal life since I don’t have any data in the first place and I can save $3/mo for a redundant charge? I don’t know much about data.    Thank you very much to anyone who has input!

Hi, I added the “Data Block” to my son’s line for $3 month, with hopes I could turn his data off while he was in class. His data is now off and texting works but I can’t find where to Un-pause or Pause the data. Self Serve says he is out of Data although he has only used a fraction of it and only option is to add more data for $$.

I used an extra data add-on for the current billing cycle, but don’t need the extra data for my next billing cycle. When should I remove it so I’m not charged again? 

Hello, I used to be able to change my plan whenever I needed. After changing to this plan, I can’t downgrade to anything lower: ”$50 12GB UL min Plan SFDPrice per month: $50.00 (CAD)Service effective on: September 15th 2021” Any options or do I have to wait until September 15th 2022? $50/month just feels like a lot to spend when there are so many other services that want my money too.

I touched the add3 button on my text message as by accident and it added an extra 3gigs for 10$. I want to remove it but can't in the self serve .. it says it's there in overview, but it's not when I want to manage!  

Order for new plan appears in cart although no option to click to pay.  I don’t need a new phone. I only want to change the plan. The page doesn’t give an option to click “next” or “continue” so i can pay for the order. It’s asking me for an order number, although I wasn't’ given one. How can I pay so I can complete this order online?Thank you, Rita

I’m a prepaid customer using the $45/month plan with 4.5GB data. I finished the available data before the renewal date and I’m not sure how buy more data. I would like some instructions on how to go about it.