Plans & Add-ons

I’m a current CMlink user. If I switch to Koodo, do I need to get a new Koodo sim card? Or can I still use my current CMlink SIM card? In addition, beside IMEI and CMlink account number, is there anything else I need to switch my number. Do I need to do any activation after switching? Also, I’m currently in China. If I switch to Koodo, will I able to receiving text messages from Canada? What is the service charge?

I have a plan where I don’t get, use, or pay for data. I’ve never used it. I have a data block on and am wanting to take it off. I send and receive pictures via text using Wi-fi currently (with the data block). If I took off the data block, would sending and receiving pictures via text use data and put me into a deficit? Or can I just live my normal life since I don’t have any data in the first place and I can save $3/mo for a redundant charge? I don’t know much about data.    Thank you very much to anyone who has input!

Hi, I added the “Data Block” to my son’s line for $3 month, with hopes I could turn his data off while he was in class. His data is now off and texting works but I can’t find where to Un-pause or Pause the data. Self Serve says he is out of Data although he has only used a fraction of it and only option is to add more data for $$.

I used an extra data add-on for the current billing cycle, but don’t need the extra data for my next billing cycle. When should I remove it so I’m not charged again? 

Hello, I used to be able to change my plan whenever I needed. After changing to this plan, I can’t downgrade to anything lower: ”$50 12GB UL min Plan SFDPrice per month: $50.00 (CAD)Service effective on: September 15th 2021” Any options or do I have to wait until September 15th 2022? $50/month just feels like a lot to spend when there are so many other services that want my money too.

I touched the add3 button on my text message as by accident and it added an extra 3gigs for 10$. I want to remove it but can't in the self serve .. it says it's there in overview, but it's not when I want to manage!  

Order for new plan appears in cart although no option to click to pay.  I don’t need a new phone. I only want to change the plan. The page doesn’t give an option to click “next” or “continue” so i can pay for the order. It’s asking me for an order number, although I wasn't’ given one. How can I pay so I can complete this order online?Thank you, Rita

I’m a prepaid customer using the $45/month plan with 4.5GB data. I finished the available data before the renewal date and I’m not sure how buy more data. I would like some instructions on how to go about it.

I’m going to the US for 3 days. May only need to use SMS. The pay-per-use rate is listed as $10 per 100 outgoing texts. Does this mean I pay $10 no matter what and can send up to 100 texts?In other words, if I only sent two texts, do I still pay $10? If this is the case, Easy Roam is obviously the way to go.Thanks!

Our trip will be longer than 30 days. Can we renew the plan while we’re in the States?

Hi, I am current prepaid user of Koodo. I have one question about U.S roaming data booster. If I buy that booster, can I use data right away once I land in U.S? I don’t need to phone and text service in U.S, I need just for searching something by data. Is there any extra fee I need to pay in advance or need to go Koodo to add some plan? I am going to stay 4 days in U.S next month. My friend told me that I need to prepare something else. can you give me some tips?  Thank you for your time! P.S If I need to pay extra, what kind of service I need to heads up?  

is it possible to finance/upgrade my iphone while keeping the same plan?

Hello,I haven’t added any add-ons while I was in Canada. I’m trying to activate roaming from Armenia, added international roaming add-ons and easy roam, but still can’t connect to the network.How can I solve this problem?Thanks.

My plan is supposed to include data (have email for confirmation) but it still does not show.  I can’t find a number to leave a message for callback.  Is this still available?  How do you talk to someone?

HelloI recently ported my number to Koodo because the Service Provider I had didn’t have coverage in my new place. I was able to call Koodo Shop and they assisted me with the porting which came at a $50 cost nonetheless. But the max data I could get was 15GB. I accepted it because I was desperate at the time for network coverage and data.At the moment, I needed a bit more data but I could not find any option in my Self Serve to upgrade my data plan to a much more bigger one.Does anyone know how I can go around this and be able to upgrade to a bigger data plan?Thank you all for your suggestions.

Can you please advise whats the best Add_on I can opt for if I have to travel to India for 2 weeks as per day 14$ is too much? Even if I use it, will it still consumes my Data from Canada or I need to buy additional min/Text/Data to use in INDIA. Also, how is the coverage i.e. partners Koodo has in INDIA?

What is the limit of the number of stored voicemails for people using visual voicemail?

Hey all, I feel like I know the answers to these, but the Koodo website does not provide direct answers. If I am on a postpaid plan, let’s say the 15$ starter plan, and travelling abroad for months at a time, will I get charged anything for receiving text messages? My only needs while abroad are to occasionnally receive text messages for 2FA purposes, and to keep my phone number. I’m currently on a postpaid plan, the same plan I was on while paying back my tab. My tab is now paid and cleared. How come I can see the 15$ starter plan when I am NOT logged in, but I don’t see it when I am logged in? Do I have to call or go in-store to get the BYOP plans, even though it says Available Online Only? Thank you in advance for the help.

I heard today that Koodo offers a plan for about $45/month that would allow me to take my phone with me to the USA and includes calls to Canada and USA as well as unlimited texting.  All I can find on the site is the Roam package at $14/day.  Can someone please point me in the right direction??  Thanks.

Will Koodo ever be getting plans for Apple watches or selling them?

I created my Koodo account(1) for my childern 4 years ago, and I have another Koodo account(2) for my husband and myself.That is, all of my 4 family member are using Koodo.Among us, my daughter( secondary student ) is using $33 for only 250MB. Actually she complains that.Because, her father and brother are using $30 for 2 GB. So, I would like to change her plan to $30 for 2 GB, the same one as her father and brother’s.How can I do that? She is too young to tell this kind of issue with a unfamiliar someone.So, I would like to do that on her behalf. How can I? 

Hello I recently purchased a brand new IPhone 12 64 GB Black and opted for the $15/month Device Care Complete add-on. This warranty claims to include “Unlimited storage for photos and videos “ but I am unsure how to utilize this feature I’m paying for. Is the feature tied to Apple Photos, the iCloud suite of plans or another app altogether. iCloud is Apple’s service separate from Koodo so that makes no sense. Any help ? 

HelloI have question...Im outside Canada...and I need extended phone suspend...any advice...Please and Thank U for answers

Purchase a new phone with a Koodo plan and the voicemail is in french. I cannot set it up or change the language

Easy roam but no service - already turned phone on/off multiple times and tried setting up network mannually.