Plans & Add-ons

Hi, I recently requested an additional line with the intent of transferring my girlfriend number to my account. Now i see that both numbers in my account are to my name. Does this mean that my girlfriend phone will now display my name under the caller ID when using her phone number? Is it possible to have a number to my name and one to hers or does she needs to have her own account? Thank you

On my add-ons for my mobile plan, I see both “International Data Roaming,” “International Voice Roaming,” and INTL Easy Roam. If I have Easy Roam activated, do I need the first two? If I keep all three, will I be charged the Easy Roam $15/day as well as any fees for international roaming? Or are the three related? (I’m assuming that I only need the Easy Roam activated.) Thanks in advance! 😊

Hello usersI am currently overseas and trying to change mine and my husband plan thru self serve. Unfortunately, when I go to change it is showing only expensive plan but not cheaper. I want to switch to lower plan because i do not use my phone overseas for calling and internet. Please help. 

I had added the ‘$5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX)’ add on and my account also has the International Data Roaming and International Voice Roaming added, but calls won’t go through to a UK number. I’m just getting the 13B1 error when I try saying international calling isn’t active on my phone. I’ve tried restarting, but no luck. Is there anything else that needs to be activated or added first? I’ve seen some other threads mention needing the ‘pay per use international long distance’ add on, but this doesn’t come up on my add-on option page. Only the Long Distance Saver for another $5.

I bought a cell phone through Koodo along with a Koodo plan less than 2 years ago so I still have a Tab balance. I would like to switch to a much cheaper plan because I will be travelling and will not be using my phone much this year. But there are no eligible cheaper plans since I still have some Tab remaining. So, if I pay the remaining Tab as well as the Tab Bonus, will I then be eligible to switch to the cheaper “starter plans” and “bring your own phone plans”? Since the Tab would now be fully paid off I would own the phone at that point so should be eligible? Also I want to keep my current phone and cell number.Thanks for your help and advice

I have put the option on my phone for roaming but I am not going to the US for a couple of days.  Do you only pay for the days you use it in the US?

Hi Guys,I have recently got my kids (ages 11 and 14) a phone plan. This phone plan has data and unlimited calling in canada. There should be a option to restrict this phone plan so that there are no unexpected charges. I know I can switch to pre-paid but would like to keep this plan if the restriction is possible. How can I restrict their plan to not allow any long distance calls outside of canada? Also I would like to restrict the ability for roaming if we are ever outside of canada. Please help.Thanks

Hi,I added 1000mins plan to my phone, but cant make any international call. I got code 13B1.I saw some post said you have to active “ pay per use international long distance’’, but hold on a second, if I have 1000mins plan why do I have to have pay per use?  Is that means after 1000mins usage I wont got any notification just started charging in per min rate?Thanks for the help

Hello, My plan includes 2000 Long Distance Mins (China + HK), but I still got $87.5 for 24 mins of airtime charges.That should be included in the plan and should not be charged separately.And I’m oversea can not get a free call back, anybody help?Or any one have Koodo’s customer service email address?Thanks

Koodo easyroam’s page says French Polynesia is covered. But in the list of countries that are not covered, Tahiti is listed.Telus easyroam page says French Polynesia and Tahiti are covered.So what is it?(Tahiti is an island in the country of French Polynesia).Thanks.

I currently pay monthly for a tablet (Huawei) I've had it a little over a year. My boyfriend recently came to me and told me he can't use his tablet cause it won't update. Apparently there hasn't been new updates for this tablet in a couple years. So basically I'm paying monthly for a tablet that is no good to us. He can't use Netflix etc. What can I do?

Hi,I’m an existing bring-your-own-phone customer.I want to change my plan.After I picked the new plan, it prompted me to add a phone.I don’t want a new phone.How can I proceed to check out?Please advise.Thanks.

Can I ad data without changing my plan? I just need a couple of extra gigs to see me thru to the end of next week.

Hi there,I will go to USA for a short 5-day trip, end of Aug. I need keep my service (data ) with Koodo while I’m in the US. Any tips? What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

Hi there,this is the second time that I’m asking this question but unfortunately I didn’t get ant responses yet.I will go to USA for a short 5-day trip, end of Aug. I want to keep access to my service (data ) with Koodo while I’m in the US.  What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.

Hello everyone,I am writing to make some clarifications about the 3 types of Tabs as mentioned in the title. I have not found any comparison being made between these 3 types. The Koodo website doesn’t have any information either.I intend to sign up for a $0 upfront tablet plan, with $15/month for 4 GB data. They ask which Tab I want to choose. The monthly fees for the Basic, Mid and Plus are $10, $15 and $33 respectively.Firstly, if I choose the Basic plan, does it mean I pay $15 (4GB data) + $10 (tablet) per month = $25/month?Secondly, with the difference in monthly Tab fees, does it simply mean I pay off the tablet quicker with Tab Plus as compared to Tab Basic? In other words, if the tablet is worth $305, it means Tab Plus takes 305/33 = 9.2 months to pay off, and Tab Basic takes 305/10 = 30.5 months?But doesn’t the tablet plan state that you pay up to 24 months only? Why does it exceed to 30+ months for Tab Basic?Lastly, does the tablet plan have a contract or can it be terminated

Does steam+ run off my home network or off the data on my phone plan?

I am not able to change existing base plan $30 at 4G speed to $40 at 4G speed. How can I just pay the difference amount and use the updated  base plan  $40 at 4G speed with the same plan expiry date?  This feature is available with Rogers, Chatr. I do not want to forfeit existing amount and start a new plan.  2022

I accidentally added roaming service and tried to remove right away but it won't let me.Those four add ons that I want to remove.International data roaming Pay per International long distance Koodovolte accessInternational voice roaming.I am abroad already. How do I get rid of them on my plan?I am scared to be charged for receiving voice mails and texts.

My data just locked at 4.3Gb. My plan is for 8Gb. Why? I just want to send an email to get my issue resolved, but instead i guess we'll air our dirty laundry here. Koodo, your robot is useless. All of your customer support requires internet... I've had multiple issues with your trash data service, and guess what.... I can't get through to customer service if I have no F**king data. I'm not waiting 4hrs for a call back I can't even schedule without internet .I've had no issues for years, so I don't want to leave, but you're working on strike 3.

News to me, but when roaming, accessing voicemail is considered a call. Is this normal? I got tons of spam voicemail and now I’m being charged for it.

I just upgraded my plan from 8GB to 15GB. Bill cycle still have two weeks left. I’ve used the 8GB from my old plan. After I switched today, will I get more data from my new plan for the rest of my cycle days? Thanks

I used all the data on my plan (again) so decided to upgrade to a plan with more data.  Old plan had 2GB, upgraded yesterday morning to a plan with 6GB.  Received the email confirming the change, but when I log into my account it tells me the data is paused and gives me the option to pay to purchase more data.  My plan resets on the 5th. Since it prorated my charges for the month, shouldn’t I have access to the extra 4 GB from now until the 5th?

Where can I see a copy of my Mobility contract with Koodothanksbj