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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,135 Topics
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eballingerBeginner

asked in Plans & Add-ons

How to restrict phone plan

Hi Guys,I have recently got my kids (ages 11 and 14) a phone plan. This phone plan has data and unlimited calling in canada. There should be a option to restrict this phone plan so that there are no unexpected charges. I know I can switch to pre-paid but would like to keep this plan if the restriction is possible. How can I restrict their plan to not allow any long distance calls outside of canada? Also I would like to restrict the ability for roaming if we are ever outside of canada. Please help.Thanks

1 year ago

datouRockstar

asked in Plans & Add-ons

Code 13B1

Hi,I added 1000mins plan to my phone, but cant make any international call. I got code 13B1.I saw some post said you have to active “ pay per use international long distance’’, but hold on a second, if I have 1000mins plan why do I have to have pay per use? Is that means after 1000mins usage I wont got any notification just started charging in per min rate?Thanks for the help

1 year ago

zzzsBeginner

asked in Plans & Add-ons

Incorrect roaming charges

Hello, My plan includes 2000 Long Distance Mins (China + HK), but I still got $87.5 for 24 mins of airtime charges.That should be included in the plan and should not be charged separately.And I’m oversea can not get a free call back, anybody help?Or any one have Koodo’s customer service email address?Thanks

1 year ago

draxBeginner

asked in Plans & Add-ons

Is Tahiti covered in easyroam?

Koodo easyroam’s page says French Polynesia is covered. But in the list of countries that are not covered, Tahiti is listed.Telus easyroam page says French Polynesia and Tahiti are covered.So what is it?(Tahiti is an island in the country of French Polynesia).Thanks.

1 year ago

Jess7280Beginner

asked in Plans & Add-ons

tablet that has no updates

I currently pay monthly for a tablet (Huawei) I've had it a little over a year. My boyfriend recently came to me and told me he can't use his tablet cause it won't update. Apparently there hasn't been new updates for this tablet in a couple years. So basically I'm paying monthly for a tablet that is no good to us. He can't use Netflix etc. What can I do?

1 year ago

MarkConnector

asked in Plans & Add-ons

Where is the check out button?

Hi,I’m an existing bring-your-own-phone customer.I want to change my plan.After I picked the new plan, it prompted me to add a phone.I don’t want a new phone.How can I proceed to check out?Please advise.Thanks.

1 year ago

Del226Beginner

asked in Plans & Add-ons

helmaBeginner

asked in Plans & Add-ons

activate international calling

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.

1 year ago

Andrew_TBeginner

asked in Plans & Add-ons

Difference between Tab Basic, Tab Mid and Tab Plus?

Hello everyone,I am writing to make some clarifications about the 3 types of Tabs as mentioned in the title. I have not found any comparison being made between these 3 types. The Koodo website doesn’t have any information either.I intend to sign up for a $0 upfront tablet plan, with $15/month for 4 GB data. They ask which Tab I want to choose. The monthly fees for the Basic, Mid and Plus are $10, $15 and $33 respectively.Firstly, if I choose the Basic plan, does it mean I pay $15 (4GB data) + $10 (tablet) per month = $25/month?Secondly, with the difference in monthly Tab fees, does it simply mean I pay off the tablet quicker with Tab Plus as compared to Tab Basic? In other words, if the tablet is worth $305, it means Tab Plus takes 305/33 = 9.2 months to pay off, and Tab Basic takes 305/10 = 30.5 months?But doesn’t the tablet plan state that you pay up to 24 months only? Why does it exceed to 30+ months for Tab Basic?Lastly, does the tablet plan have a contract or can it be terminated

1 year ago

NickegrBeginner

asked in Plans & Add-ons

stream+

Does steam+ run off my home network or off the data on my phone plan?

1 year ago

koodo22Beginner

asked in Plans & Add-ons

Change Base Plan for Existing Plan

I am not able to change existing base plan $30 at 4G speed to $40 at 4G speed. How can I just pay the difference amount and use the updated base plan $40 at 4G speed with the same plan expiry date? This feature is available with Rogers, Chatr. I do not want to forfeit existing amount and start a new plan. 2022

1 year ago

wyldchyld2Organizer

asked in Plans & Add-ons

A rate plan change is scheduled

While looking at different plans, I instantly get a pop upA rate plan change is scheduled Does this mean my plan is going up in price?

1 year ago

Celina85Beginner

asked in Plans & Add-ons

can not remove add on roaming

I accidentally added roaming service and tried to remove right away but it won't let me.Those four add ons that I want to remove.International data roaming Pay per International long distance Koodovolte accessInternational voice roaming.I am abroad already. How do I get rid of them on my plan?I am scared to be charged for receiving voice mails and texts.

1 year ago

Dan720Beginner

asked in Plans & Add-ons

Inaccurate Data locked/Trash customer service

My data just locked at 4.3Gb. My plan is for 8Gb. Why? I just want to send an email to get my issue resolved, but instead i guess we'll air our dirty laundry here. Koodo, your robot is useless. All of your customer support requires internet... I've had multiple issues with your trash data service, and guess what.... I can't get through to customer service if I have no F**king data. I'm not waiting 4hrs for a call back I can't even schedule without internet .I've had no issues for years, so I don't want to leave, but you're working on strike 3.

1 year ago

The6ixBeginner

asked in Plans & Add-ons

Roaming charges- Voicemail

News to me, but when roaming, accessing voicemail is considered a call. Is this normal? I got tons of spam voicemail and now I’m being charged for it.

1 year ago

SwaggyAceBeginner

asked in Plans & Add-ons

upgrad to a plan with more data, how’s the data gonna work?

I just upgraded my plan from 8GB to 15GB. Bill cycle still have two weeks left. I’ve used the 8GB from my old plan. After I switched today, will I get more data from my new plan for the rest of my cycle days? Thanks

1 year ago

Steph 262Advisor

asked in Plans & Add-ons

Upgraded Plan, Data still paused

I used all the data on my plan (again) so decided to upgrade to a plan with more data. Old plan had 2GB, upgraded yesterday morning to a plan with 6GB. Received the email confirming the change, but when I log into my account it tells me the data is paused and gives me the option to pay to purchase more data. My plan resets on the 5th. Since it prorated my charges for the month, shouldn’t I have access to the extra 4 GB from now until the 5th?

1 year ago

BeejaysooConnector

asked in Plans & Add-ons

Koodo Contract

Where can I see a copy of my Mobility contract with Koodothanksbj

1 year ago

NatsuBeginner

asked in Plans & Add-ons

I have a question regarding that Tab Plus

Hi! I’m wondering if I could do this:I’m planning to buy a new phone, and the retail price is around $1,000. I also have a limited time offer that says the phone will cost around $700 and $0 upfront if I’m going to a Tab Plus. I’m also planning to upgrade my plan to have some data on it. Now, my question is: Can I pick the Tab Plus then pay the $700 right away? Or Am I being charged $300 if I pay the tab at full right after buying it?I hope you can understand my question, sorry and thank you to those who will answer.

1 year ago

AJ42468Beginner

asked in Plans & Add-ons

When Using Easy Roam

I have an iPhone. When using “Easy Roam” should I turn on roaming in my settings → Cellular → Cellular Data Options → Data Roaming On/Off?

1 year ago

Lola-vtRockstar

asked in Plans & Add-ons

data limit decreased after changing to a new plan

Hi everyone, I had 10 gb plan, Wednesday l changed for a 12 gb but the limit that appeared in my account was 4Gb. Yesterday l changed to a new offer, 15 gb, but still remains the 4gb in my account. My billing cycle finish next 5th August. My data consum till now is almost 4gb and l've been beginning to be charged for extra data use from yesterday. How l can modify that 4gb limit that stills appears in my account after changing plans?? Thank you

1 year ago

AJ42468Beginner

asked in Plans & Add-ons

Easy Roam

I added easy roam to my phone. I have another phone on my account. I added easy roam to it as well. Do both phones get charged the daily rate?

1 year ago

SassyfryBeginner

asked in Plans & Add-ons

additional data

Is there a way to add more than just 1GB of additional data? I know I will need more, and I would like to add a bunch at once, but cannot seem to find it.

1 year ago

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