Plans & Add-ons

If I get a phone using the tab plan will it become an 'unlocked' phone after the 24 months? Also would it come with any kind of warranty?

Hi, I am in Europe for my vacation but my roaming is not working properly.  I am in the local network but I cannot send a text message, it's saying error 8, what does that means? 

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.How can this be done this evening or early Tuesday morning?

I am trying to setup call forwarding using the *21 then the number to forward to then the # key.Keep getting the call can not be completed as dialed. 

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. I’ve scheduled a call back for later but I need to make an international call urgently. Is there any other way to get it enabled?

Hi,simple(?) question: do local people calling me while I am roaming in their country pay as if it was a local/national call for them or as if I were in Canada?Thank you!

Hi, if I don’t activate roaming before heading to U.S. will I still be able to see calls and texts as they come in?

How do I add a Roaming package to my account? I follow the instructions on the website and it says I have to press the “add to plan” button but I do not see one. 

I have  Unlimited international messaging (text & picture)* noted on my plan. I have 20GB of shock free data included on my plan. Am I able to text someone in the US for free and also have their incoming texts be free? I am confused on what the asterisk is at the end?

Currently had a big fight with a friend that I've been supporting for a while and he is avoiding me. My question is, how do I remove him from my plan since I'm his benefactor.

I’m travelling to the US and am planning on staying there for ~ 1 month. Easy Roam is $12/day and is way too much for a long periord of stay. Is there any other plan or add-on that includes roaming in the US?

I just bought a new phone and went onto a koodo plan while travelling (my previous phone died in the rain). The rep tried to sign me up to a free plan for 1000 oversees minutes, and his screen kept crashing, so he told me to go online to find the offer and get it there. I’m home now, and looking at my account, but can’t find that offer anywhere. Was he wrong is saying I could access it myself after?

I have a LD calling add-on. But i can't find any option to check remaining minutes.

My last plan was 2gb for 35$ so i dont know where the 3gb come from. 

My son is in a different province for university. I wanted to add a line for him, but can I select the province he is in, or does the number have to the have the area code of the province I am in? He said he will probably stay where he is after he is done.

I’m a Koodo customer in Canada. I bought a prepaid European SIM data card to use when I’m in Europe. My phone is unlocked. I took my Koodo SIM Card out and put in the European SIM, but I’m not able to connect to the European network. I have data roaming on, and mobile network turned on. (My other friends with androids and apple phones, have had no problems with the european SIM card).

Is Stream + an unlimited watching plan. ?

my husband and I are on the same koodo account.  I am upgrading my phone and changing my plan.  My husband wants to change his plan as well.  His phone is paid fully paid for.  Can only one of us change our plan per billing cycle?  Also, right now, his phone plan only shows one, more expensive option but he wants to go down to less data. 

I was on a FaceTime call overnight and i woke up to texts from Koodo saying my data was 50%, and later 90% used. I had a stable internet connection with the “Wifi Assist” option disabled, yet in my cellular settings it would seem that my FaceTime call was using mobile data as it went from 70KB to 1.1GB overnight. I have FaceTime enabled to use data so i can receive calls when i’m out, so normally I would assume that maybe I lost wifi connection, but i went into my internet router settings and confirmed that my phone was connected to the internet for over 9 and a half hours consistently.  Knowing all of this,  why did my data get used? I feel cheated out of my data that i paid for knowing i had my data drained from a wifi call whilst having Wifi Assist disabled. 

if I qualify for a 0 upfront with a Tab + and get a android tablet can I change over to my BYOD ipad with this plan. In other words can I use the sim card in another device such as an ipad?

Hi, I changed from Koodo to another company and I would like to stop my plan. How can I do that? Thanks for your help, Alix

I had called into Koodo at one point and they  navigated me to a toggle button that when activated decreased my data usage.  I believe the effect of it was that my phone would look for wifi first - I can’t really remember.  Anyway - I would like to be able to find that again to use it on the other phones in my plan but I can’t find it again.  Would love to call but a callback tomorrow isn’t helpful.  :(   Let’s see if this 15 mins is really a thing….

For the past 2 months, I’ve received notifications from Kodoo saying that I’ve used 90% of my 10g of data per month plan. However, my phone’s setting say that I’ve used SIGNIFICANTLY less data as seen in the screenshot below. I received a callback from customer service and they were unable to help. On Koodos side they see that I’ve used all of my data, and they can’t investigate the sources.Is my phone detective, or is there an issue with Koodo? 

My plan includes 20GB, but when I go to check my usage it shows what I've used out of 18GB. Anyone know why?

I used self serve to change my plan to a better deal but when I tried to change my plan for another phone on the same account the deal was gone!! Both phones are owned, both connected to Koodo at the same time and both have always had the same plan - until now. I can find nothing that tells me why this would happen. These changes were attempted at the same time. I’ve done this exact thing several times over the years and this is the first time there’s been an issue.