Skip to main content
Koodo Community
Community

Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,103 Topics
  • 3,970 Replies
1103 Topics
S
ShivaHajiAdvisor
asked in Plans & Add-ons
Traveling to USA

Hi there,I will go to USA for a short 5-day trip, end of Aug. I need keep my service (data ) with Koodo while I’m in the US. Any tips? What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

2573
Bernard Koodo
2 years ago
S
ShivaHajiAdvisor
asked in Plans & Add-ons
service in USA

Hi there,this is the second time that I’m asking this question but unfortunately I didn’t get ant responses yet.I will go to USA for a short 5-day trip, end of Aug. I want to keep access to my service (data ) with Koodo while I’m in the US.  What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

1021
Boa_Guy Koodo
2 years ago
H
helmaBeginner
asked in Plans & Add-ons
activate international calling

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.

1946
Bernard Koodo
2 years ago
A
Andrew_TBeginner
asked in Plans & Add-ons
Difference between Tab Basic, Tab Mid and Tab Plus?

Hello everyone,I am writing to make some clarifications about the 3 types of Tabs as mentioned in the title. I have not found any comparison being made between these 3 types. The Koodo website doesn’t have any information either.I intend to sign up for a $0 upfront tablet plan, with $15/month for 4 GB data. They ask which Tab I want to choose. The monthly fees for the Basic, Mid and Plus are $10, $15 and $33 respectively.Firstly, if I choose the Basic plan, does it mean I pay $15 (4GB data) + $10 (tablet) per month = $25/month?Secondly, with the difference in monthly Tab fees, does it simply mean I pay off the tablet quicker with Tab Plus as compared to Tab Basic? In other words, if the tablet is worth $305, it means Tab Plus takes 305/33 = 9.2 months to pay off, and Tab Basic takes 305/10 = 30.5 months?But doesn’t the tablet plan state that you pay up to 24 months only? Why does it exceed to 30+ months for Tab Basic?Lastly, does the tablet plan have a contract or can it be terminated

83743
Allan M
2 years ago
N
NickegrBeginner
asked in Plans & Add-ons
stream+

Does steam+ run off my home network or off the data on my phone plan?

1251
M
2 years ago
K
koodo22Beginner
asked in Plans & Add-ons
Change Base Plan for Existing Plan

I am not able to change existing base plan $30 at 4G speed to $40 at 4G speed. How can I just pay the difference amount and use the updated  base plan  $40 at 4G speed with the same plan expiry date?  This feature is available with Rogers, Chatr. I do not want to forfeit existing amount and start a new plan.  2022

1902
BobTheElectrician
2 years ago
W
wyldchyld2Organizer
asked in Plans & Add-ons
A rate plan change is scheduled

While looking at different plans, I instantly get a pop upA rate plan change is scheduled Does this mean my plan is going up in price?

3854
W
2 years ago
C
Celina85Beginner
asked in Plans & Add-ons
can not remove add on roaming

I accidentally added roaming service and tried to remove right away but it won't let me.Those four add ons that I want to remove.International data roaming Pay per International long distance Koodovolte accessInternational voice roaming.I am abroad already. How do I get rid of them on my plan?I am scared to be charged for receiving voice mails and texts.

1332
M
2 years ago
D
Dan720Beginner
asked in Plans & Add-ons
Inaccurate Data locked/Trash customer service

My data just locked at 4.3Gb. My plan is for 8Gb. Why? I just want to send an email to get my issue resolved, but instead i guess we'll air our dirty laundry here. Koodo, your robot is useless. All of your customer support requires internet... I've had multiple issues with your trash data service, and guess what.... I can't get through to customer service if I have no F**king data. I'm not waiting 4hrs for a call back I can't even schedule without internet .I've had no issues for years, so I don't want to leave, but you're working on strike 3.

1095
Dinh
2 years ago
T
The6ixBeginner
asked in Plans & Add-ons
Roaming charges- Voicemail

News to me, but when roaming, accessing voicemail is considered a call. Is this normal? I got tons of spam voicemail and now I’m being charged for it.

1622
Jru Gordon
2 years ago
S
SwaggyAceBeginner
asked in Plans & Add-ons
upgrad to a plan with more data, how’s the data gonna work?

I just upgraded my plan from 8GB to 15GB. Bill cycle still have two weeks left. I’ve used the 8GB from my old plan. After I switched today, will I get more data from my new plan for the rest of my cycle days? Thanks

543
Flo Koodo
2 years ago
S
Steph 262Advisor
asked in Plans & Add-ons
Upgraded Plan, Data still paused

I used all the data on my plan (again) so decided to upgrade to a plan with more data.  Old plan had 2GB, upgraded yesterday morning to a plan with 6GB.  Received the email confirming the change, but when I log into my account it tells me the data is paused and gives me the option to pay to purchase more data.  My plan resets on the 5th. Since it prorated my charges for the month, shouldn’t I have access to the extra 4 GB from now until the 5th?

3896
S
2 years ago
B
BeejaysooConnector
asked in Plans & Add-ons
Koodo Contract

Where can I see a copy of my Mobility contract with Koodothanksbj

802
B
2 years ago
N
NatsuBeginner
asked in Plans & Add-ons
I have a question regarding that Tab Plus

Hi! I’m wondering if I could do this:I’m planning to buy a new phone, and the retail price is around $1,000. I also have a limited time offer that says the phone will cost around $700 and $0 upfront if I’m going to a Tab Plus. I’m also planning to upgrade my plan to have some data on it. Now, my question is: Can I pick the Tab Plus then pay the $700 right away? Or Am I being charged $300 if I pay the tab at full right after buying it?I hope you can understand my question, sorry and thank you to those who will answer.

1231
Flo Koodo
2 years ago
A
AJ42468Beginner
asked in Plans & Add-ons
When Using Easy Roam

I have an iPhone. When using “Easy Roam” should I turn on roaming in my settings → Cellular → Cellular Data Options → Data Roaming On/Off?

991
Flo Koodo
2 years ago
L
Lola-vtRockstar
asked in Plans & Add-ons
data limit decreased after changing to a new plan

Hi everyone, I had 10 gb plan, Wednesday l changed for a 12 gb but the limit that appeared in my account was 4Gb. Yesterday l changed to a new offer, 15 gb, but still remains the 4gb in my account. My billing cycle finish next 5th August. My data consum till now is almost 4gb and l've been beginning to be charged for extra data use from yesterday. How l can modify that 4gb limit that stills appears in my account after changing plans?? Thank you

1845
L
2 years ago
A
AJ42468Beginner
asked in Plans & Add-ons
Easy Roam

I added easy roam to my phone. I have another phone on my account. I added easy roam to it as well. Do both phones get charged the daily rate?

582
A
2 years ago
S
SassyfryBeginner
asked in Plans & Add-ons
additional data

Is there a way to add more than just 1GB of additional data? I know I will need more, and I would like to add a bunch at once, but cannot seem to find it.

2655
Flo Koodo
2 years ago
E
EStevensBeginner
asked in Plans & Add-ons
Activating international calling

I’ve added the $5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX) and when I make an international call it says international calling is not activated.  I don’t find the international calling addon on the listed available add-ons. Please help. Thank you. 

1802
Bernard Koodo
2 years ago
A
audeezyBeginner
asked in Plans & Add-ons
How to tell SIM cards apart

HiI’m new to Koodo (switching over from a different provider) and recently ordered two SIM cards for two different plans. Both cards arrived but have no way to tell which one is associated with which plan.  I guess my first question is:  are the different SIM’s plan specific at this point (not in the phones yet)?If so, how do I tell which is which?Thanks

902
A
2 years ago
M
ms7620Beginner
asked in Plans & Add-ons
international roaming for text

Hello,I am currently in Pakistan and just add on international roaming on it . I just need to receive text message, plan itself for international roaming is 15$ per days .Is there any economical plan considering just for text message??

7782
Boa_Guy Koodo
2 years ago
F
Flyer123Beginner
asked in Plans & Add-ons
International Long Distance Saver add-on

Hi everyone, I am trying to add on the International long distance saver plan.  My questions are Can I choose several countries can I call AND receive phone calls from and to landlines in the chosen country Thanks to the community

13861
Flo Koodo
2 years ago
J
JaneegoodBeginner
asked in Plans & Add-ons
moving data

I have 2 phones under my account. One in my name, one in my daughters name. Is it possible to give her some of my 19GB of data?

721
D
2 years ago
K
KendraStBeginner
asked in Plans & Add-ons
Avoid $11/day fee for texting in US

Hi,I am travelling to the US with my family and would like to be able to text as needed.  But the 11/day seems crazy where it might only be a couple of texts over the course of the vacation.I see there’s a 10/100 texts for pay per use option - how do I ensure I use that instead so I’m not charged 11/day to send one text?Is there another option that would make more sense? TIA

4353
K
2 years ago
R
RobertRockstar
asked in Plans & Add-ons
Changed Plans, Removed Data Add-On, Data Removed from Base Plan

Previous Plan:100 MB dataAdd-on: 250 MB for $2/monthChanged Plan to:2 GB dataAfter I verified the plan changed in my account I checked my usage: 0 / 2GBI then noticed the 250 MB add-on was still on my account. Since I don’t need that add-on anymore and no longer want to be charged for it, I removed it. After I verified the add-on was removed I go to usage and it shows: 0 / 1.7GBIt looks like removing the add-on after changing my plan incorrectly removed data from the base plan of 2GB. Obviously, I would like my data to be set back to 2GB as per my plan and not be charged the $2 for the 250 MB.Thanks...   

3022
R
2 years ago

Leaderboard

Terms & Conditions
Koodo Community