Plans & Add-ons

 I completed my Tab plan and i would like to switch to a cheaper call plan.  A plan with unlimited data  

Have signed up for Easy Roam INT. Do I need to remove pay for use international roaming from my add ons? (Was part of my packaged plan).

Hello, Im trying to upgrade my phone plan and take advantage of the promotion going on right now. Currently paying $60 a month for 10GB and there is a promo for $60 a month with 20GB. When I press “switch phone plan” and go through all the steps, It won’t let me and comes up as unavailable with a picture of an ice cream. I bought a iPhone 13 Pro around June 5th if that matters - and I have a remaining tab of $315. 

My wife and I are on the exact same plan and have been for a couple years.  I have a lot of plan options to put my wife on, but only 1 $60/m option for all tabs for myself.  What’s going on here?  I tried a callback option but the call just goes to voicemail every time without ringing, so I can’t answer it.

Hi,I spoke to a rep, who was very difficult to understand, so I’m not sure he understood my problem. I have a Galaxy S22. I am past the 30 days and can’t return it. I wanted to find out if there were any other plans that were available for me that I could downgrade to. I don’t use anywhere the data available to me. Does anyone have any ideas or suggestions? I don’t want to walk away from the phone, I just want to be able to change the plan, change the phone - anything to make it all less expensive and still honour my commitment. Would I be better off going to a kiosk or trying again to speak to a representative?Thanks in advance for any suggestions.

To use pay-per-use data, does the data block add-on need to be taken off the plan? 

I'm interested in the Stream+ add-on but wondering what happens if you have existing credits on your Netflix account (for example, from a Netflix gift card).Most likely, the billing is switched over to Koodo / Stream+ so your credits remain attached to your Netflix account, and will kick back in if you leave Stream+. But I would like confirmation of what happens. It would be nice if the “Learn more...” page for Stream+ explicitly covered this situation.

I’m looking to top up my data for an international trip (to the US - have already added roaming) but can’t seem to find a spot on Self Serve where I can do that...

so i just switched to a plan with 20gb a data, and i had no data before this, why wont it work? do i have to wait till the new billing cycle for it to go through?

how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

What is the $5 Int'l Long Distance Saver add-on?What countries can you call from Canada with it? I cannot find any details on it on the Koodo site.In short, what does my $5 get me???

Is this offer still alive ? How can I get this offer ?  

How can I turn the data off on my sons phone?

One of my lines cannot make international calls! Please fix.

Can I change my plan If I'm paying for a phone on tab? Or am I locked into the plan I get with the phone? Also, If I am on a plan without a tab can I just add a phone tab to my current plan?

I have a monthly prepaid data plan, 5 days before the next top-up, I ran out of data, what options do I have?can I purchase data booster adds-on to last me for the next 5 days without incurring expensive over usage charge?

I am just wondering how the streaming add on offer works.  I already have a Netflix account, does my existing account just get connected to my Koodo account, or do I have to close out my existing account and just start from scratch with the Koodo offer? 

If I get a phone using the tab plan will it become an 'unlocked' phone after the 24 months? Also would it come with any kind of warranty?

Hi, I am in Europe for my vacation but my roaming is not working properly.  I am in the local network but I cannot send a text message, it's saying error 8, what does that means? 

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.How can this be done this evening or early Tuesday morning?

I am trying to setup call forwarding using the *21 then the number to forward to then the # key.Keep getting the call can not be completed as dialed. 

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. I’ve scheduled a call back for later but I need to make an international call urgently. Is there any other way to get it enabled?

Hi,simple(?) question: do local people calling me while I am roaming in their country pay as if it was a local/national call for them or as if I were in Canada?Thank you!

Hi, if I don’t activate roaming before heading to U.S. will I still be able to see calls and texts as they come in?

How do I add a Roaming package to my account? I follow the instructions on the website and it says I have to press the “add to plan” button but I do not see one.