Will you be making frequent calls? If so, you may want to consider adding Easy Roam to your account. Otherwise, you can include the International Voice Roaming add-on. Note the calling rate is much higher at a pay-per-minute rate. https://www.koodomobile.com/en/help/easy-roam

@helma Do you mean calling from Canada to other countries? You should be able to do so. Are you getting some kind of messaging and the calls don’t go through?

@Bernard Koodo  yes...i want to make international calls to india from canada. i am getting error code 13D1 and calls are not going through . I dont make frequent calls,i want the option just incase of an emergency.

@helma Can you pls turn off your phone. leave it off for 60 seconds and then back on. Let me know if it works now. 

@Bernard Koodo thank you bernard. International calling is working now. I would also like to know if i can downgrade my plan to $35 (3gb) starter plan ? I am currently on 41.25 starter plan. 

@helma Pls set up a callback (koodo.com/chat) and one of our reps can give you the details and facilitate helping you figure out best decision.