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Question

activate international calling

  • 2 August 2022
  • 6 replies
  • 62 views

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.


6 replies

Userlevel 7
Badge +4

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.

Will you be making frequent calls? If so, you may want to consider adding Easy Roam to your account. Otherwise, you can include the International Voice Roaming add-on. Note the calling rate is much higher at a pay-per-minute rate. https://www.koodomobile.com/en/help/easy-roam

Userlevel 7
Badge +4

@helma Do you mean calling from Canada to other countries? You should be able to do so. Are you getting some kind of messaging and the calls don’t go through?

@Bernard Koodo  yes...i want to make international calls to india from canada. i am getting error code 13D1 and calls are not going through . I dont make frequent calls,i want the option just incase of an emergency.

Userlevel 7
Badge +4

@helma Can you pls turn off your phone. leave it off for 60 seconds and then back on. Let me know if it works now. 

@Bernard Koodo thank you bernard. International calling is working now. I would also like to know if i can downgrade my plan to $35 (3gb) starter plan ? I am currently on 41.25 starter plan. 

Userlevel 7
Badge +4

@helma Pls set up a callback (koodo.com/chat) and one of our reps can give you the details and facilitate helping you figure out best decision. 

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