Plans & Add-ons

I'm interested in the Stream+ add-on but wondering what happens if you have existing credits on your Netflix account (for example, from a Netflix gift card).Most likely, the billing is switched over to Koodo / Stream+ so your credits remain attached to your Netflix account, and will kick back in if you leave Stream+. But I would like confirmation of what happens. It would be nice if the “Learn more...” page for Stream+ explicitly covered this situation.

I’m looking to top up my data for an international trip (to the US - have already added roaming) but can’t seem to find a spot on Self Serve where I can do that...

so i just switched to a plan with 20gb a data, and i had no data before this, why wont it work? do i have to wait till the new billing cycle for it to go through?

how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

What is the $5 Int'l Long Distance Saver add-on?What countries can you call from Canada with it? I cannot find any details on it on the Koodo site.In short, what does my $5 get me???

Is this offer still alive ? How can I get this offer ?  

How can I turn the data off on my sons phone?

One of my lines cannot make international calls! Please fix.

Can I change my plan If I'm paying for a phone on tab? Or am I locked into the plan I get with the phone? Also, If I am on a plan without a tab can I just add a phone tab to my current plan?

I have a monthly prepaid data plan, 5 days before the next top-up, I ran out of data, what options do I have?can I purchase data booster adds-on to last me for the next 5 days without incurring expensive over usage charge?

I am just wondering how the streaming add on offer works.  I already have a Netflix account, does my existing account just get connected to my Koodo account, or do I have to close out my existing account and just start from scratch with the Koodo offer? 

If I get a phone using the tab plan will it become an 'unlocked' phone after the 24 months? Also would it come with any kind of warranty?

Hi, I am in Europe for my vacation but my roaming is not working properly.  I am in the local network but I cannot send a text message, it's saying error 8, what does that means? 

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.How can this be done this evening or early Tuesday morning?

I am trying to setup call forwarding using the *21 then the number to forward to then the # key.Keep getting the call can not be completed as dialed. 

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. I’ve scheduled a call back for later but I need to make an international call urgently. Is there any other way to get it enabled?

Hi,simple(?) question: do local people calling me while I am roaming in their country pay as if it was a local/national call for them or as if I were in Canada?Thank you!

Hi, if I don’t activate roaming before heading to U.S. will I still be able to see calls and texts as they come in?

How do I add a Roaming package to my account? I follow the instructions on the website and it says I have to press the “add to plan” button but I do not see one. 

I have  Unlimited international messaging (text & picture)* noted on my plan. I have 20GB of shock free data included on my plan. Am I able to text someone in the US for free and also have their incoming texts be free? I am confused on what the asterisk is at the end?

Currently had a big fight with a friend that I've been supporting for a while and he is avoiding me. My question is, how do I remove him from my plan since I'm his benefactor.

I’m travelling to the US and am planning on staying there for ~ 1 month. Easy Roam is $12/day and is way too much for a long periord of stay. Is there any other plan or add-on that includes roaming in the US?

I just bought a new phone and went onto a koodo plan while travelling (my previous phone died in the rain). The rep tried to sign me up to a free plan for 1000 oversees minutes, and his screen kept crashing, so he told me to go online to find the offer and get it there. I’m home now, and looking at my account, but can’t find that offer anywhere. Was he wrong is saying I could access it myself after?

I have a LD calling add-on. But i can't find any option to check remaining minutes.

My last plan was 2gb for 35$ so i dont know where the 3gb come from.