Plans & Add-ons

I want to add a line ( my mothers cell ) to our plan for easier management however she is already a Koodo customer.  If I add a line online  will they still be able to transfer the phone number and then just close my mothers account?  

I am currently traveling outside of Canada for a period of 3 months. I want to place my pay-as-you-go plan on a seasonal hold and remove my SIM to replace it with one connected to a local carrier. My SIM would be returned and the seasonal hold would be removed in December when I am back in the country. Is this possible? Can the seasonal hold or plan be in place while the SIM is out of the phone?

I’m considering switching to Koodo from FIDO and the plan ($60/month for 20G) says on the website description that “Pay-per-use rates apply for multimedia (picture and video) messages. Excludes premium and subscription-based messages.” What does that refer to?

Hi, how are you? My name is Jenna and I am a Koodo client during summers but live out of country. I keep my phone on travel mode or whatever when I am abroad so that I can keep my phone number and buy a package each summer when I am in Canada. I am trying to arrange the travel hold, but am unable to do so online. A representative from Koodo gave me a phone number so I could arrange this when I returned home last month, but when I call the number a recording tells me I should go to the website and have the robot call me. As you likely know, this option is only available for Canadian phone numbers, so I have ended up in an endless loop of calling and being hung up on by the recording, or telling the robot to please call my Colombian number and being declined this option.The robot suggested I try Facebook and, while this feels incredibly unsafe and irresponsible, I think it’s my only option to try to change my plan to the travel freeze setting for the year.  Please help!Jenna Humphrey 

Hey so I had the 10gb for $60 and I consumed it all 10 days before my bill cycle, so I upgraded to the 20gb for $60 because there was an offer. I have been using data since but my usage is 0. How is this? Am i being charged extra for each mb? Or will I be charged for the next one?

Hey Koodo Gang, There are 3 subscribers on my account.  One of the plans has been on seasonal hold for over 4 years.  I would like to delete/remove that phone number (subscriber) from my account as it was my son’s and he no longer uses it.  How do I do this?

I recently move my plan to this plan of $60 per month for 20G. I got 4G instead and it’s annoying. My previous plan was $48 for 5G. 

Hello every one,I am outside my country (Canada) and I put temporally my phone on seasonal hold ( paying only 15$ per month). I will be in Canada tomorrow , back from abroad , and would like to activate my phone on the old plan to use once in Canada. Can i only change plan and the phone will be activated on the spot or do something else? . Thank you so much

I would like to switch plans with my wife but keep my phone and my number is this possible? 

Long time monthly customer with paid off phones (mine and my husband’s)  I must upgrade our iPhone 5s to an iPhone 11pro, may I keep my same great Koodo plan 6GB/$40. I’d probably go mid tab, or would I have to pay full up front to retain my plan? Also would I just transfer the same nano SIM card from old to new phone? Thank you 😊  

I’ve been using the Back-to-school Koodo promotion of $40/month for 10GB, since August 2021. This promotion claimed that this rate is available to me for up to 24 months. However, I was suddenly told that starting from my July 2022 cycle, my plan rate would increase by $5/month and I would have to pay $45/month before tax.I understand that phone bills are rising along with other living costs, but what about the terms that you guys promised when I signed up for this plan??? Shouldn’t the raise not apply to the promotion duration of 2 years??? I did not sign up for $40/month for 11 months + $45/month for 13 months. I signed up $40/months for 24 months. This is unfair. Please change my bill to the promotion rate that I initially signed up for. The koodo customer service has been horrible, and I have been unable to reach any helpful agent. The chats have been useless. PLEASE get back to me. Thank you.

I got a new iPhone 13, I activated my sim and plan to the phone I’m currently using (iPhone 8) I tried putting my SIM in my new phone and my service won’t work on it. Do I need to phone customer service? Or go to where I got my plan? 

I am travelling to the US soon and wanted to put Easy Roam on my 2 phones to be able to text each other and call when required while away on holiday.  I am wondering if my one phone has a data block for pictures on it can I still use that phone with easy roam?

HI ,I have added the package for international calling .but it is still not activated.please help me with activating that service

I have a monthly plan that has Unlimited international messaging (text & picture) does that apply to sending as well as receiving  texts while in the USA

When my existing Netflix account is transferred, do I need to change Netflix login email address to the one I am using for Koodo?

I’m having trouble activating Discocery+. It’s been 4-5 days since signing up for Stream+

Hey! Wonder if anyone else has experienced this?I activated roaming when I landed in Ireland on my first stop (11:35am). At 12:01am I was charged again when I landed in another EU country. Is roaming meant to give me 24 hours, or is it charged per “day”? Or is it because it’s different countries (which wouldn’t make sense in this scenario since the EU eliminated roaming charges between EU countries)?

I don't understand the "Tab Bonus" concept. Specifically, where is this bonus money coming from?  Is it taken from out of monthly payment for the phone service itself?  And if that's the case, wouldn't it be just the Tab by another name?This seems to be a stereotypical "too good to be true" situation and I can't help but think there's some kind of "Gotcha!" hiding in the fine print or background.I've read a few responses in this forum regarding this same topic.  It almost seems like, in simplest terms,  the Tab Bonus is a sort of bribe to ensure customer retention for two years.  Is that basically it?  (BTW, I have been with Koodo for more than ten years.)   

I added extra data for a recent vacation. Now that I’m back, when is the best time to reduce it back to the normal amount? If I reduce it back to normal before the end of the billing cycle, will the extra data remain until the end of the cycle and my new cycle begin with my original data amount?

Hi there I have a few questions... Can the 5$ international minutes add on be used to call NZ? Can I only add it for a month or two or do I have to keep it on? What's the price difference of have vs. Not having it?  Thanks! 

How do I get a call back? I change my plan from 15 Gb to 20gb but it only gave me an additional 2gb instead of 5gb. I can't get pass the chat to get a call back. 

I am outside of canada not able to do any change on so called self serve as for everything you have to talk with rep

Unable to find the Pay-Per-Use Intl Long Distance add-on through Self Serve.Looks like I’m running into the same issue as: 

I am currently overseas in Portugal. I have easy roam on my plan, I have verified on my self-serve, both international data roaming and international voice roaming are activated, however I am unable to use it.. I have also tried contacting customer support both online and by calling in, however the kodoo assist wants to set up a call with costumer service by sending a text, which I obviously cannot access as my roaming is not working.