Plans & Add-ons

Hey! Wonder if anyone else has experienced this?I activated roaming when I landed in Ireland on my first stop (11:35am). At 12:01am I was charged again when I landed in another EU country. Is roaming meant to give me 24 hours, or is it charged per “day”? Or is it because it’s different countries (which wouldn’t make sense in this scenario since the EU eliminated roaming charges between EU countries)?

I don't understand the "Tab Bonus" concept. Specifically, where is this bonus money coming from?  Is it taken from out of monthly payment for the phone service itself?  And if that's the case, wouldn't it be just the Tab by another name?This seems to be a stereotypical "too good to be true" situation and I can't help but think there's some kind of "Gotcha!" hiding in the fine print or background.I've read a few responses in this forum regarding this same topic.  It almost seems like, in simplest terms,  the Tab Bonus is a sort of bribe to ensure customer retention for two years.  Is that basically it?  (BTW, I have been with Koodo for more than ten years.)   

I added extra data for a recent vacation. Now that I’m back, when is the best time to reduce it back to the normal amount? If I reduce it back to normal before the end of the billing cycle, will the extra data remain until the end of the cycle and my new cycle begin with my original data amount?

Hi there I have a few questions... Can the 5$ international minutes add on be used to call NZ? Can I only add it for a month or two or do I have to keep it on? What's the price difference of have vs. Not having it?  Thanks! 

How do I get a call back? I change my plan from 15 Gb to 20gb but it only gave me an additional 2gb instead of 5gb. I can't get pass the chat to get a call back. 

I am outside of canada not able to do any change on so called self serve as for everything you have to talk with rep

Unable to find the Pay-Per-Use Intl Long Distance add-on through Self Serve.Looks like I’m running into the same issue as: 

I am currently overseas in Portugal. I have easy roam on my plan, I have verified on my self-serve, both international data roaming and international voice roaming are activated, however I am unable to use it.. I have also tried contacting customer support both online and by calling in, however the kodoo assist wants to set up a call with costumer service by sending a text, which I obviously cannot access as my roaming is not working. 

 I completed my Tab plan and i would like to switch to a cheaper call plan.  A plan with unlimited data  

Have signed up for Easy Roam INT. Do I need to remove pay for use international roaming from my add ons? (Was part of my packaged plan).

Hello, Im trying to upgrade my phone plan and take advantage of the promotion going on right now. Currently paying $60 a month for 10GB and there is a promo for $60 a month with 20GB. When I press “switch phone plan” and go through all the steps, It won’t let me and comes up as unavailable with a picture of an ice cream. I bought a iPhone 13 Pro around June 5th if that matters - and I have a remaining tab of $315. 

My wife and I are on the exact same plan and have been for a couple years.  I have a lot of plan options to put my wife on, but only 1 $60/m option for all tabs for myself.  What’s going on here?  I tried a callback option but the call just goes to voicemail every time without ringing, so I can’t answer it.

Hi,I spoke to a rep, who was very difficult to understand, so I’m not sure he understood my problem. I have a Galaxy S22. I am past the 30 days and can’t return it. I wanted to find out if there were any other plans that were available for me that I could downgrade to. I don’t use anywhere the data available to me. Does anyone have any ideas or suggestions? I don’t want to walk away from the phone, I just want to be able to change the plan, change the phone - anything to make it all less expensive and still honour my commitment. Would I be better off going to a kiosk or trying again to speak to a representative?Thanks in advance for any suggestions.

To use pay-per-use data, does the data block add-on need to be taken off the plan? 

I'm interested in the Stream+ add-on but wondering what happens if you have existing credits on your Netflix account (for example, from a Netflix gift card).Most likely, the billing is switched over to Koodo / Stream+ so your credits remain attached to your Netflix account, and will kick back in if you leave Stream+. But I would like confirmation of what happens. It would be nice if the “Learn more...” page for Stream+ explicitly covered this situation.

I’m looking to top up my data for an international trip (to the US - have already added roaming) but can’t seem to find a spot on Self Serve where I can do that...

so i just switched to a plan with 20gb a data, and i had no data before this, why wont it work? do i have to wait till the new billing cycle for it to go through?

how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

What is the $5 Int'l Long Distance Saver add-on?What countries can you call from Canada with it? I cannot find any details on it on the Koodo site.In short, what does my $5 get me???

Is this offer still alive ? How can I get this offer ?  

How can I turn the data off on my sons phone?

One of my lines cannot make international calls! Please fix.

Can I change my plan If I'm paying for a phone on tab? Or am I locked into the plan I get with the phone? Also, If I am on a plan without a tab can I just add a phone tab to my current plan?

I have a monthly prepaid data plan, 5 days before the next top-up, I ran out of data, what options do I have?can I purchase data booster adds-on to last me for the next 5 days without incurring expensive over usage charge?

I am just wondering how the streaming add on offer works.  I already have a Netflix account, does my existing account just get connected to my Koodo account, or do I have to close out my existing account and just start from scratch with the Koodo offer?