Plans & Add-ons

Hi, I’m trying to change my plan to talk and text only (no data).  But the option is not available on Self Serve. Any help with this is much appreciated. Regards, Daniel

I can’t receive phone calls right now, since i lost my phone.But, I can make them from the internet.I want to get a new SIM card and keep my same plan.I want to purchase a used phone from my local community.Any advice on how to get a new sim card would be apprecaited.

KIndly clarify the 24 hour period for Easy Roam. I’m reading some of the articles that say once Easy Roam is initiated it will end at 11:59pm on the calendar it was initiated. As an example if Easy Roam was commenced at 7:00pm it would end at 11:59pm the same calendar day provided the time zone remains the same. And for this example lets say the time zone remains the same. I’m thinking that 24 hrs would mean from 7:00pm one day to 6:59pm the following day.

I am having a Koodo network coverage issue at specific area. (postal code L7C)It is working fine in other areas. Its been a months and still issue is not resolved.Couple of tickets raised but no resolution. Is anybody having same issue?

I would like to clarify whether the 1000 min add on is counted in monthly basis, or only 1000 min is given for the entire contract period?

Added Stream+ want to know how steam from Optik TV app, seems there is no option to use Koodo login. 

I recently got stream+ added to my account and it said that it included telus TV as well. I currently live in Newfoundland,  is that offer region specific? Or is Telus TV available to me here with stream +?

Hi, I am in Peru for visiting my parents, and I would like to avoid any roaming charges, I talked with Koodo via schedule a call, and they told me to remove Easy Roaming from  my account and to turn off my Celular data what i did, but I see  at that my network connection is a local phone providor in Peru. I try to keep in Airplane mode but I need sometimes to connect my phone to a wifi to check my whatsapp message for work, but I never turn on my Celular data. So please I would like to make sure that no roaming fees will be charged, thank you so much for responding.Karin 

Hello,I have paid off my tab and would like to change plans to a lower data plan. I have used less than 1 GB of data each moth over the last three. However, the option to go to a lower plan is not available to me. I would like to switch to the $37.50 at 2GB plan. Please advise. Thank you for your time,D

Can I upgrade to ad free discovery +? And do I can my subscription with Netflix? How do I link my account?

Received an email about this but have not changed services and can not figure out why I received this email’

Hi there, as the title suggests, my wife’s tablet plan is paid off, so can we cancel the associated plan now?  Thanks :)

Hello I have a phone and phone number that I would like to transfer for a Kodoo plan. What are my next steps via online purchase and self-serve. Thanks Melissa

when you add a US roam and talk booster to your base plan how will you know if you are close to your limit Also with Data how will you know when getting close to data being used up 

We have two phone lines. Why are same plan updates not offered to both phone lines?

Anyone else unhappy with Koodo’s data plan for traveling in the US?  My wife and I were there for just over 2 weeks - cost was > $300.   This will be the reason I leave Koodo.

Hi Koodo team.I have 2 numbers under 1 account. Exact same plan, exact same signup date, same city obviously. Today I saw 1 of the 2 numbers has a “special offer” of $50 for 25GB offer, but the other number has nothing like that.  Can I get this offer on BOTH of my numbers, please ?  I am currently on a $50 for 12GB plan and was thinking of leaving for Fido or VirginPlus for more gigs. Thanks in advance.

I’m travelling in the US for a few months and planning to have my phone on airplane mode for the majority of the trip to avoid daily roaming fees. If I subscribe to visual voicemail will I be able to access my voicemails over wifi? 

I canceled my account but i was charged.My account hasn’t been cancelled? my number was 6474681137. I spoke to you on the phone to cancel and gave you the pin number, but why didn't it get canceled?  I don't have a Kudo SIM anymore, so I can't answer calls from this number. I want my account to be terminated.  

Hi I called the customer service to try to get my plan change form a 55$ 20Go of data to a an offer that Virgin was offering (old client for the internet at home) of 45$ for 20Go which an agent said I could have (if I didn't have a balance) which now I do. They refused even though they said so before...any help on that front?scared to schedule a call since the agents are down right rude...

Hi! I thought I would reach out here before I make an attempt at trying to contact customer service. I will be travelling for the 2022 Christmas holidays and I have Easy Roam added on to my plan but I'm not quite understanding how it works. When you have it added on to your plan, do you still have to pay for the $15/day fee? Or once you have Easy Roam added to your plan you don’t have to pay? Or is the $15/day fee only if you don't have Easy Roam added to your plan and you are using pay-per-use? If someone could answer my question(s) here without me having to contact customer service that would be greatly appreciated!

So I plan to go to Indonesia. I would like to still be able to be able to receive texts for 2 factor authentication purposes only. Are incoming texts free while I’m in Indonesia?

I have a Koodo Wireless Home Phone account already. Our hub/modem just stopped working. How do I buy a new one online? I have a self serve Koodo account.

Can someone who is experienced please clarify for me my plan? this is what it says I have: just to clarify, I have UNLIMITED minutes for INCOMING calls? 100 min for OUTGOING? Anything else? The fine print of stuff confuses me