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All discussions about Koodo plans and add-ons.

  • 1,156 Topics
  • 4,369 Replies

1156 Topics

N
n0lyConnector
asked in Plans & Add-ons

5G speeds ?

Hello! I recently switched to a 5G plan and did a couple speed tests today and they are all at 4G speeds. You would think that this would be all automatic but is there anything that I could do? The speed tests I ran were on speed test.net and fast.com

10
srlawren
7 months ago
P
Peter the FixerConnector
asked in Plans & Add-ons

Calling usa from Canada using us talk booster

I cannot find any information on calling from the USA, to a Canadian number, using US talk booster minutes.  Does such a call require a long distance booster as well?

2
P
7 months ago
L
lucaf79Beginner
asked in Plans & Add-ons

It looks like you can’t choose a Perk right now.

I’m trying to add rollover data for my 3 lines for the last 6 months, I think, and always i get this message that I should try in an hour. And the chat is doesn’t help at all.Do I need to use another browser or the plans are not OK?

2
L
7 months ago
J
Jonp81Beginner
asked in Plans & Add-ons

Get 20GB of data for only $39/mo.1 When you bring your own phone.

Koodo monthly member, why do I need to buy a SIM card to change my plan?

2
Mayumi
7 months ago
W
wvcBeginner
asked in Plans & Add-ons

How to tell if I am paying for 4G/LTE or 5G?

I have seen advice to check your plan details to see if you have 4G/LTE or 5G support. My plan (pictured below) is quite old and does not state this information. How do I know what I am paying for? 

2
W
7 months ago
B
brandimoreBeginner
asked in Plans & Add-ons

Data at 5G speeds up to 250 Mbps

Hi ThereI got a text saying I could upgrade my plan for $55 to 50gig and 5g. When you look at the plan it says 5g and then (Data at 5G speeds up to 250 Mbps)Can someone please explain in a bit more detail what this means? Does it mean after 250mbps that you drop down to 4g?I checked the map coverage and the Kodoo one says only 4g and 4g lite. But when it says to check the telus map, my location shows as 5gCompare our coverageKoodo runs on TELUS' award winning 5G and 4G LTE networks. Our below 4G coverage map is under construction, but you can check out the TELUS coverage map here for an updated look at our 5G coverage. So based on the above, I can utulize 5g where I am, but I just want to understand more about the limit proposed. Thank you!

1
R
7 months ago
M
morningowl22Connector
asked in Plans & Add-ons

I want to switch my plan without paying $50

I’m just looking to change my plan without paying the $50 charge. I’ve been on calls with 3 different agents and I’m still under the same plan.   

10
Timo Tuokkola
7 months ago
Y
YannisConnector
asked in Plans & Add-ons

AloSIM

I travel around the world a it and signed up for AloSIM. However when I try to install the sim on iPhone pro max 13 I get an error that the device does not support esim technology. Any ideas?thanks

5
Y
7 months ago
C
CJWConnector
asked in Plans & Add-ons

Understanding Phone Minutes Used - Koodo Online Account

On my on-line Koodo account page, the total number of phone minutes showing under the tab View Usage is 441 / 901.  What do the 2 numbers represent?  How is it determined and what does it mean?

8
C
7 months ago
K
kippaxiaBeginner
asked in Plans & Add-ons

voicemail

what is the difference between Premium voicemail and regular voicemail

1
Dinh
7 months ago
C
CamThompson360Beginner
asked in Plans & Add-ons

VoLTE acrivation S23

I can't seem to get VoLTE setup on self-serve. Can someone help me activate that on my phone so ai can use WiFi calling?   I am getting an error that says it "doesn't recognize my number" when I try to enter it.  ThanksCam T

3
R
7 months ago
K
KeepingitsimpleBeginner
posted in Plans & Add-ons

samsung tablet add on. why no sim card?

I received a few weeks ago but was moving so just unboxed last night.   No sim card.  This was a call to sell to me.   Said would ready to go. I have torn the box apart.  Absolutely No sim card.    What an I suppose to do?    Help appreciated 

3
S
8 months ago
B
BryBryBeginner
asked in Plans & Add-ons

Easy Roam Add On

I just Managed My Add Ons and added $0 Easy Roam Add On.  Do I still need to pay $14/day to use my plan data and minutes while abroad?

1
G
8 months ago
Jay Micheal Croy
Jay Micheal CroyBeginner
posted in Plans & Add-ons

callback

I want to cuminicate

1
G
8 months ago
Dave w
Dave wBeginner
asked in Plans & Add-ons

Will Koodo be coming out with Canada/Usa cellphone plans?

Hi..I just noticed that Freedom mobile is offering a Canada/USA for 50 dollars a month with 40 GB of data included...would love to see koodo adopt this as well as 12 dollars a day to roam  just isn't competitive anymore… Thanks D

15
G
8 months ago
T
TwansenConnector
asked in Plans & Add-ons

Oustanding Order, can't add perks

Hi,Trying to change my plan and I get the following error message: “ Outstanding Order! There is currently an outstanding order in progress and it is blocking the AddOn selection.”I don’t have an outstanding order.Apparently I can select the plan without perks.How and when will this be fixed??Thanks in advance for your advise.Twan 

5
T
8 months ago
V
vittoriopelosoBeginner
asked in Plans & Add-ons

Error - Can't Choose Perk since plan started. Any solutions?

I got a koodo plan over a month ago with the option to pick a perk. every time i chooses a perk (specifically Rollover Data) i get the following error: It looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat. It does this on all my devices including attempting it from a computer. I tried different browsers as well and still no luck. Any solution to this?

2
Flo Koodo
8 months ago
C
Carl TBeginner
asked in Plans & Add-ons

Would like to transfer number from one sim to another (both with kodoo)

I have two plans, but no longer need the old one and it’s a worse deal, what’s the process to transfer the number from one plan to another and then remove the old account? Both are with Kodoo under my account.

2
C
8 months ago
S
Steve DRockstar
asked in Plans & Add-ons

P2P30 promo code not working

Hi, I received a text message promo code P2P30 to switch from prepaid to post paid, but the code is not working.  The plan is 12GB for $30.  I followed the steps from the text message and this is the error message that I get..."Sorry, it looks like this promo code isn't eligible with the items in your cart."  I've tried different plans, different browsers.  Same error.From others who have had this problem, it sounds like I need a Koodo rep to assist me with this process.  How do you start that via this forum?Thanks

8
S
8 months ago
I
Ian WilliamsonAdvisor
asked in Plans & Add-ons

Conflicting Info: Do I need int'l roaming add-ons to use EasyRoam?

At https://www.koodomobile.com/en/help/easy-roam it says: “To access pay-per-use rates outside the U.S., you'll need to add the International Voice Roaming and International Data Roaming add-ons to your account if you want your phone to work abroad. If you're using Easy Roam while travelling abroad, you don't need to do this.”BUT, as I manage my add-ons the description of the International Data Roaming add-on says: “Your Koodo phone needs this free feature to use data when roaming outside of Canada and the United States. Make sure it's on your account before you leave, even if you've added Easy Roam.”Which one is correct?

2
I
8 months ago
T
TymberBeginner
asked in Plans & Add-ons

Transferring Daughters Prepaid Account to my Postpaid Account

I have a monthly, postpaid account with Koodo. My daughter has a prepaid account also with Koodo. How can I switch it over to add her phone as another line on my account without losing her phone number? 

1
M
8 months ago
S
sandystepsBeginner
asked in Plans & Add-ons

Returning to Canada from Europe for 2 weeks

Hi there, I am living in Europe for one year but am returning to Canada for a couple weeks. I need to reactivate my paused phone number for this time, or buy a short term solution in order to use my phone when I am back in the country. Can someone please advise the best way to go about this? 🙏 💛 

5
Mayumi
8 months ago
V
VeresConnector
asked in Plans & Add-ons

System won't allow me to add my free perk

I’m a new customer.  When I click on the free perk I’d like, it doesn’t seem to register.  There’s no “confirm” button -- the page just sits there.  Any advice?

6
V
8 months ago
M
mb2001Connector
asked in Plans & Add-ons

Issues with promo code and instructions received by SMS

I am a prepaid customer and I received an offer by SMS with a promo code to get a postpaid deal for 12GB at 30$ a month.  I would like to sign up for this.  When I follow the instructions in the SMS message it doesn't work.  I get the below message."Sorry, it looks like this promo code isn't eligible with the items in your cart."If you can assist me that would be great.  Thanks.

9
S
8 months ago
N
NancycoxheadBeginner
asked in Plans & Add-ons

Changing Data plans

I currently have 2 different phone numbers with Koodoo, and on one I see lots of offers to change my plan to (specifically $55 for 50g), but on my other number I do not have the same offers. Can I get the same for both?Ideally I would like the $39 for 20g for both, but I can seem to find that deal on either number. I do not want any new phones, I want to use what we have. 

1
Dinh
8 months ago

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