Plans & Add-ons

Koodo has the new 60$  Canada-USA package.On the included features, it indicates “Unlimited Canada-US messaging”, which means that international SMS/MMS is not included (other than canada-US).One of the perks available is listed to be “Unlimited international SMS (from Canada).Can someone clarify whether this “perk” includes sending international  SMS/MMS while in the USA? Otherwise it doesn’t make sense.

Which countries doesUnlimited international messaging (text & picture)*  cover? I know it’s not offered anymore.  I want to know this BEFORE i agree to replace it!

Does anyone have this plan? If so, can you  explain it, please? Does it mean that I can use the data in the us without roaming?  

Hi, If I add a TAB on the existing plan, what will happen to my exisitng monthly credit on the exisitng plan? and also I was expecting to find an expiry date for the  monthly credits applied on my bill. However, online and also on the bill PDF it shows as "Mthly credit" with no date anywhere.thanks and have a great day!

I have a 10GB plan with koodo, and somehow it sends me a message saying my data is paused, because I've used 100% of it. So I check to see how much has been used, and it says 7.28GB. That doesn't make any sense to me when I pay for 10GB. Help please. Is this a glitch, or something? 

To cancel “Device Protection Plan” call 1 844 225 6333. Koodo does not have anything to do with it. It is insurance plan with mobile shop. Just want to share this info .

Hello,I want to call my chase bank in the US from Canada and they have a 1-877 number. Will it be charged if i call? 

Is Koodo home internet using the same modem for all plans? If you want to upgrade speed can you just go online and change your plan?  

I requested stream+ on October 28th and received the activation email, which I activated the account. I am not able to activate the individual streaming services as it is not showing up on my account. Can you please check what is going on? Thank you!

I occasionally get special offers from Koodo via SMS for add-ons. This month I was offered a special data add-on which I'd like to add to my wife's plan but not mine. The method of accepting the offer is by replying to the text. Is there a way I can add the offer to my wife's plan without changing mine. Both our plans are identical otherwise, a fairly basic plan. Thanks!

My mother has a postpaid plan. She’s currently in China and mainly just needs to receive text messages for 2FA. Maybe she’ll send a text or two at some point. To avoid data charges, she’s got iphone Cellular Data turned off. EasyRoam is NOT added on.What IS showing on the Add-ons are: International Data Roaming … and International Voice Roaming are includedBut she’s unable to receive any text messages. I spent an hour with Koodo customer service/tech support today and was told that phones nowadays require data even for texting. That the only solution is to turn Cellular Data ON. However, my mom is reluctant to test and be subject to the $10/MB pay-per-use if it accidentally incurs data. And I find this advice dubious anyway.What’s the real issue / solution here? Or is tech support guy right?

Is Koodo internet available at Cherry Valley, Ontario?

on https://www.koodomobile.com/en/help/call-forwarding?search_api_views_article_search_fulltext=Call%20forwardingthe following seems contradicting:Note: Only the ‘Call Forwarding unreachable’ feature can be used on Prepaid.Call Forwarding typeDescriptionActivation codeDeactivation codeCall Forwarding unconditional Note: Prepaid accounts don't have this functionalityForwards all incoming calls to another number*21*#21#First how can Only a call forwarding be used on a prepaid account and at the same time Prepaid accounts don’t have this functionality?  Begs the question is there call forwarding on a prepaid account?Secondly, if there is call forwarding on a prepaid account can you confirm the monthly. charges are $3.00 plus $0.60 per minute for each call forwarding, plus can you confirm if the one minute is actually. for 60 seconds used or is it for any number of seconds 60 and below? So if the call is 19 second the charge is $0.60 or is it $0.60/60*19 or $0.19 for a 19 sec call?  Then a

I just signed my son up for the $15 starter plan but all of his friends are sending MMS texts which he can’t read.  I’m assuming this is because they are pictures?  Is there a way to add this to the plan?  My other son has a grandfathered plan for $25 and pay-per-use Data but that doesn’t seem to be available anymore and it seems ridiculous to pay $35 for a talk & text only plan just so he can receive MMS texts.  Sounds like Public Mobile might be an option but I’d really rather not switch

Hello. when I try to access the feature Call control on x3 different browser and on my smartphone via Wifi and LTE, I get a couple of briefs flashes of it trying to open and get this:  Looks like something went wrong. Please Try Again... I have tried to remove and  to add it back this was 3 days ago without success.. I would like to add it back asap.Thank You 

Hey guys,So I recently switched to a 5G plan but I have yet to see 5g speed when I’ve speed tested? I haven’t been able to see over 75-80mbps?I have it enabled in my phone I see the 5g sign on my phone beside the signal bars, done plenty of phone resets any one experience similar? Solutions?

I’m currently on a $55 monthly plan, but I’d like to switch to a promotional $35 prepaid plan. Besides the differences in data, calling, and some other features, are there any pros and cons I should know?

Hello I currently have the $65 4G plan 50G and would like to switch to the $65 5G plan 75G. Will my $20/month credit still be applied?

I am interested in changing over to Koodo, and would like to move my two exisitng numbers.  However, when I add the BYOD item to my cart, I do not have the option of adding two of them.  Does anyone know how this is possible?  I.e., I’d like to have two lines for $39 each, both with 10GB.

It says i need to add pay-per-call add on on to my account, but on;ine it wont give me the option to add it. Help.

I have easy roam on my plan but when I went to the US Sept 12 to 14 my data would not work.  Do I need to activate easy roam when I cross the border?

Hello,I noticed the following Add-on on my billing statement:$3 1000min International LD Add-on (US, IND, GER, CHN, HK, TW, BD, IT, MEX, AUS, Macau, UK, S. KOR)I have a question regarding this Add-on:Currently, I am paying $3 for the Add-on service. Does this mean that I can make calls to South Korea or receive calls from South Korea for up to 1000 minutes without any additional charges during the billing period?Thank you for your assistance.

I am once again traveling and though I had problems in Egypt, I also have problems in Germany as well - Egypt did not provide coverage, neither did Saudi Arabia and neither does Germany which is unbelievable to me for a Canadian telecom company. I am in Frankfurt and major cities and though I have turned on roaming for 3 isolated days charged at $16 per day, I have yet to receive data cellular coverage if not on wifi.This service is really subpar. I don’t understand why it does not work in a country like Germany especially when I need to be available for work.  

Can I use easy roam in Egypt?

So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data!  so my question is how could I change to THAT plan?? Is it for only new customers??