Plans & Add-ons

I used prepaid chatr, and at the Filipino party in Calgary in Canada there was a Koodo provider and they told me that if I switched with them they would give me 40GB and unlimited international minutes, I just received my bill for more than 300 CAD   

Is there a way for me to purchase Koodo device protection (or whatever it’s called) for a non-koodo device? If so, how.

I’m on a minimalist plan of 3 GB data/month at $35/month. Looking at adding a line and a phone to the account. The plans I can choose include for instance 60 GB/month. Will this be shared data for both phones or each phone or what?

I was calling an amazon call center the other day and it turns out my call was to Seattle.  I just got my bill today and there was a charge for $37 for this call.  Is there any way to block outgoing calls to other countries, or at least provide a warning ahead of the call?

Hi there. I recently got a message about my phone being available for VoLTE and to turn it on to continue receiving service, but I am unable to find the option to turn it on.I have a Pixel 2 (Not XL) with Android 11, going into Settings > Network and Internet > Mobile Network, I do not see a VoLTE option within as the guide here says for Google phones: https://www.koodomobile.com/en/help/volteHow do I turn on VoLTE on a Pixel 2?

I see that I have the option to change my plan to $60 with 5G and 60GB, but it always breaks when I have to select a perk. The perk that I am trying to get is Rollover data with that plan.

I'd like to pay off my tab and change my plan to one of the promotional ones (cheaper). Self-serve only allows me to change to more expensive plans. There's nothing in the "legal stuff" section saying I can't do this... So why can't I? 

I recently switched to the 5g plan on my iPhone 12 mini but the service has not been provided. 5g does not show under “voice and data”. I am in Toronto so towers are not the issue. Tried restarting my phone , reinsert sim , reset network settings.  

I am trying to switch my rate plan from the 10GB 4G @ $37/mo to the 20GB 4G @ $37/mo, (Happy Day Deals) but am not seeing the 20GB deal in the plans available for me to choose from in self-serve.. How do I switch and get the deal?

Good Morning!I started this discussion post because I have a (seemingly) simple question yet I cannot find an clear answer anywhere. A lot of conflicting replies on older posts.Last Black Friday, I ported two numbers to Koodo, one for me and one of my partner. I was offered the “60$ per month” plan with 25gb 4g data and some other perks WITH an 20 dollar as well as a 5 dollar monthly credit for a total of 25$ off every month. This made the base plans 35$ a month essentially.Now, I was checking the self serve to pay a bill and an offer popped up, it said I can get 60gb of 5g data for 60$ a month.My question is, if I were to switch to this plan, because the base price is the same as my old plan, will the 20+5 credit also apply to this new plan. In other words, will I still be paying approximately 35 dollars because tax for 60gb 5g data?Thanks in advance for your help here!

I want to talk to a person, but I can’t schedule a call back because I only have an american number. I want to talk about options for pausing my account, but I can’t get a person!!! Thinking of just cancelling my phone completely because of this terrible useless lack-of-customer-service loop I’m stuck in. Help!

For the countries that are included in the free long distance perk, does it include mobile phones? For example, can I call France mobile phones or is it just landlines? This is not mentioned in the perk info.

Hello! I recently switched to a 5G plan and did a couple speed tests today and they are all at 4G speeds. You would think that this would be all automatic but is there anything that I could do? The speed tests I ran were on speed test.net and fast.com

I cannot find any information on calling from the USA, to a Canadian number, using US talk booster minutes.  Does such a call require a long distance booster as well?

I’m trying to add rollover data for my 3 lines for the last 6 months, I think, and always i get this message that I should try in an hour. And the chat is doesn’t help at all.Do I need to use another browser or the plans are not OK?

Koodo monthly member, why do I need to buy a SIM card to change my plan?

I have seen advice to check your plan details to see if you have 4G/LTE or 5G support. My plan (pictured below) is quite old and does not state this information. How do I know what I am paying for? 

I travel around the world a it and signed up for AloSIM. However when I try to install the sim on iPhone pro max 13 I get an error that the device does not support esim technology. Any ideas?thanks

On my on-line Koodo account page, the total number of phone minutes showing under the tab View Usage is 441 / 901.  What do the 2 numbers represent?  How is it determined and what does it mean?

what is the difference between Premium voicemail and regular voicemail

I can't seem to get VoLTE setup on self-serve. Can someone help me activate that on my phone so ai can use WiFi calling?   I am getting an error that says it "doesn't recognize my number" when I try to enter it.  ThanksCam T

I received a few weeks ago but was moving so just unboxed last night.   No sim card.  This was a call to sell to me.   Said would ready to go. I have torn the box apart.  Absolutely No sim card.    What an I suppose to do?    Help appreciated 

I just Managed My Add Ons and added $0 Easy Roam Add On.  Do I still need to pay $14/day to use my plan data and minutes while abroad?

I want to cuminicate

Hi..I just noticed that Freedom mobile is offering a Canada/USA for 50 dollars a month with 40 GB of data included...would love to see koodo adopt this as well as 12 dollars a day to roam  just isn't competitive anymore… Thanks D