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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,140 Topics
  • 4,317 Replies

1140 Topics

R
rd2023Connector
asked in Plans & Add-ons

Not getting 5G service on new Pixel7

Just upgraded my phone and my wife’s to the Pixel 7 and upgraded our plans to 5G. However, my phone doesn’t appear to connect to the 5G network. At one point my wife’s phone and mine were right next to each other, with hers getting 5G and mine staying on LTE. As far as I can tell all the settings on the two phones are identical. I’m at a loss to figure out the difference.

6
R
4 months ago
B
BCCoach
asked in Plans & Add-ons

Easy Roam ???

Here are my add-ons:Easy Roam US - PayPerUse Access On → $0Easy Roam INTL- PayPerUse Access On → $0International Data Roaming → $0Pay-Per-Use Intl Long Distance → $0International Voice Roaming → $0I am confused since I got it for free on my add-on. Does it mean I can roam for free? I read about the Easy Roam and there is a daily charge for it then it uses your own plan with a cap but with my add-ons I am confused now.

3
Flo Koodo
4 months ago
J
jayjayellBeginner
asked in Plans & Add-ons

Question about plan change

Good afternoon,I am trying to find out if changing my plan to options I see online will result in any extra charges. Everything I read says they MAY or COULD, but I want a solid answer.I recently changed my plan a month ago and received a CPO phone along with my plan change with a Tab Bonus cost but no monthly tab charges.The plan change options I see online are cheaper than what I am paying now for the exact same features. I just want to make sure before going through with a plan changed that I won’t be hit with a huge charge.Thank you.

5
Flo Koodo
4 months ago
C
catharusBeginner
asked in Plans & Add-ons

Loss of promotional credits

Hello, if I currently am on a plan that is $65 per month and has $20 in promotional credits per month, is the $20 per month promotional credit retained if I switch to a different $65/month plan? It looks like this is probably the case but I wanted to check to make sure. 

2
Bernard Koodo
4 months ago
P
Polly ABeginner
asked in Plans & Add-ons

Error trying to upgrade plan perk

Been trying to upgrade my plan and keep getting the can’t choose your perk error. trying to upgrade to the $60 can/US plan with 100GB data .Thanks!!!

4
P
4 months ago
C
Chris SherdahlBeginner
asked in Plans & Add-ons

Apple + not working

I have stream+ but everytime I go to watch something on apple+ it prompts me to sign up even if I signed in, no matter what device I'm on 

2
C
4 months ago
W
WSanBeginner
asked in Plans & Add-ons

Switched to 5G Plan but getting only LTE+ (Google Pixel 5)

Hi,I just switched to a 5G plan this morning and I am in a 5G covered area as per the coverage map. However I could not connect to 5G.I already tried the following:Preferred network type: 5G (recommended) Reset options → Reset Mobile Network Settings Download Netmonitor and specify “NR only” as the Preferred Network typeNone of the above worked.Could this be something to do with a setting for my sim/account?

4
W
4 months ago
K
KK88Beginner
asked in Plans & Add-ons

Canada-US plan clarification

Does the Canada-US plan include unlimited calls/text to US when in Canada? And also unlimited calls/text to Canada when in the US?

1
Flo Koodo
4 months ago
L
lant123Beginner
asked in Plans & Add-ons

Change to Can-US 120GB $65/month

Hi - I’m seeing various answers to this and would like to determine whether or not I would keep my monthly $20 credit from last year’s $65 unlimited Canada talk text plus 50 GB data if I switch to the Can-US $65 unlimited talk/text and 120 GB data plan. Thanks!

3
L
4 months ago
L
LukasRBeginner
asked in Plans & Add-ons

upgrading to 5G plan but still using 4g phone

I understand that I wont have 5g speeds but will my iphone 11 pro max still work at 4g speeds? I want to get a new 5G plan to future proof myself.  Is that possible or will my iphone stop working?  thank you.

3
k66
4 months ago
Dani5465
Dani5465Organizer
asked in Plans & Add-ons

Adding Children

I just joined Koodo and want to add 2 additional lines, one for each of my children. Do I enter the child’s name for Billing/Shipping info and mine for credit card? Or do I put my name and update for ‘call display name’ later?I want their names to be the ones on call display for their own phone numbers.

7
D
4 months ago
D
Dave RoesBeginner
posted in Plans & Add-ons

travel outside of Canada

i will be traveling to the US, i’d like to be able to use google maps and search options while away.  i’ve tried to log into self serve but on my first attempt it said i was locked out due to invalid id or password error. i know i can text easy roam  and add it that way but i’d like to make sure i have enough data. How much data would google maps use while using gps and search?thanks

6
Flo Koodo
4 months ago
A
ArbutusBeginner
asked in Plans & Add-ons

Can Stream+ be accessed from two addresses?

I have a place in the city and on an island. Can I access Stream + from both locations?

3
G
5 months ago
R
rayrabBeginner
asked in Plans & Add-ons

CAN-US data

I recently switched to the $50 CAN-US plan.  Can the 50GB of data can be used while in the US, or does the plan only have CAN-US calling and messaging?  Also, if I am able to use the data while in the US, do I need to manually deactivate Easy Roam, or can I just continue using my phone as-is without the $14/day charge?  

1
Dinh
5 months ago
T
TedyknightConnector
asked in Plans & Add-ons

CAN-US data

I’ve seen a number of posts regarding new plans saying “ 100 GB of CAN-US Shock-Free™ data ...”. It looks like the wording on the new available plans have changed to say:“ 100 GB of Shock-Free™ data roaming at 5G speeds and unlimited calling & texting within U.S. and Canada.“and that there are no plans anymore that say specifically say “CAN-US” for data. Does the above plan with the new wording still include free data usage in both CAN and USA?Here is a screenshot of the plan:  

7
L
5 months ago
V
vb123Beginner
asked in Plans & Add-ons

"CAN-US Shock-Free™ data" - HOW DOES THIS WORK??????

Hi there, with this plan: 100 GB of CAN-US Shock-Free™ data at 5G speedEasy roam is listed as perk of the plan: Easy Roam is a great feature that allows you to keep using your phone when you’re travelling abroad. It doesn’t cost anything to add Easy Roam to your plan, and you’ll only be charged for the days you use it ($14 per day U.S. and $16 Internationally). For more info, check out our Easy Roam help page.Which is really confusing... Questions:Does it mean that I can use my data in the US without roaming? Do I pay $14/day to use my data in US? Do I need to turn my data off? How does this work? 

16
B
5 months ago
B
BigSexyOrganizer
asked in Plans & Add-ons

Please help with new plan…

Changed over to $60 - 100GB plan. It’s  states on my email :USA talk, text & dataPrice per month: $0.00Does that mean there is no roaming fees for data or phone use while Im in the USA?No more $14/day fee?

3
G
5 months ago
V
vtecmanAdvocate
asked in Plans & Add-ons

live voicemail question ios 17

So I’m a bit confused- does this mean I don’t need visual voicemail anymore and can stop paying for it?

4
R
5 months ago
D
DecibelBeginner
asked in Plans & Add-ons

Canada-USA plan: International texting /MMS from USA included?

Koodo has the new 60$  Canada-USA package.On the included features, it indicates “Unlimited Canada-US messaging”, which means that international SMS/MMS is not included (other than canada-US).One of the perks available is listed to be “Unlimited international SMS (from Canada).Can someone clarify whether this “perk” includes sending international  SMS/MMS while in the USA? Otherwise it doesn’t make sense.

2
D
5 months ago
T
telushaterBeginner
asked in Plans & Add-ons

Which countries does Unlimited international messaging (text & picture)* cover

Which countries doesUnlimited international messaging (text & picture)*  cover? I know it’s not offered anymore.  I want to know this BEFORE i agree to replace it!

1
Dinh
5 months ago
Q
QuetalcaroBeginner
asked in Plans & Add-ons

100 GB of CAN-US Shock-Free™ data at 5G speed

Does anyone have this plan? If so, can you  explain it, please? Does it mean that I can use the data in the us without roaming?  

6
Q
5 months ago
S
slwatangConnector
asked in Plans & Add-ons

What will happen if I add a TAB on existing plan

Hi, If I add a TAB on the existing plan, what will happen to my exisitng monthly credit on the exisitng plan? and also I was expecting to find an expiry date for the  monthly credits applied on my bill. However, online and also on the bill PDF it shows as "Mthly credit" with no date anywhere.thanks and have a great day!

5
Dinh
5 months ago
L
Leona18Connector
asked in Plans & Add-ons

My data is paused at 7GB on a 10GB plan? Why?

I have a 10GB plan with koodo, and somehow it sends me a message saying my data is paused, because I've used 100% of it. So I check to see how much has been used, and it says 7.28GB. That doesn't make any sense to me when I pay for 10GB. Help please. Is this a glitch, or something? 

7
L
5 months ago
T
TitaBeginner
asked in Plans & Add-ons

Device Protection Plan

To cancel “Device Protection Plan” call 1 844 225 6333. Koodo does not have anything to do with it. It is insurance plan with mobile shop. Just want to share this info .

1
Jru Gordon
5 months ago
K
kush909Beginner
asked in Plans & Add-ons

Will a call to 1-877 number charged?

Hello,I want to call my chase bank in the US from Canada and they have a 1-877 number. Will it be charged if i call? 

1
Flo Koodo
5 months ago

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