Plans & Add-ons

I would like to downsize the data usage in my plan.I currently have 15GB of data and usually only use 2GB of data per month.I do not see any way to change the plan. 

Hello Koodo Community,Seeking input or assistance setting up Stream + for Apple TV. Netflix and discovery work fine, just Apple TV.I have an Apple ID (writing this on my iPad) and can sign in. When I reach the end of activating, it says “temporarily unable to process”. It has been saying this for WEEKS. Help! would like to watch some Apple programmes!Thank you, Emma

Hi there, I’m searching for more affordable plan than the current one I'm on.. Thanks,Jucasch1982

We have the 1000 min LD add on.  Can we make a call from Hawaii to Canada without additional charges? 

I am one of thousands running into issues with the third party company Asurion denying a legitimate insurance claim with a device. On Dec 18, 2023 I accidently dropped my phone and got two little holes in the screen. I started a claim right away. Asurion denied this claim for not  seeing “Air Time (phone call)” on the device.I started a new claim confirming I had a phone December 17, 2023 on that device. That claim was denied. Of course, the device screen went black December 20, 2023 while I was using it for communicating with my friend, and as well as a women on Facebook marketplaceI started another claim but also went through the Better Business Bureau (they were just as useless).Asurion then tried to claim via the Better Business Bureau that I was using a different device with my SIM card the day I dropped the Samsung. I did switch the SIM to my TCL Flip 2 on December 22, 2023 to be connected to people but only because I had no phone to use with the Samsung broken. Asurion still has

How can I activate international calling? The pay per use international calling is in my self service tab, but I still can not make calls.

I presently have a free add-on “1000 Intl LD min Bonus V2”, but I’ve forgotten the details and cannot find them anywhere on the site.What countries are included in this add-on?  Does the list change from time to time, or is my list of countries ‘locked in’?If I change to a different monthly plan, can I transfer this add-on as-is?My current plan also specifies “ Unlimited international messaging (text & picture) “.  What is the difference from the perk called “ Unlimited International SMS (from Canada) “?

I have been plagued with nuisance calls from unsavory associates. I want a new private phone number to proceed into the new year. I've tried to find the link on  on you web page to no avail.  It is getting frustrating to even access Self Serve. Your system keeps circling back to a previous page each time I try to access services. I am even having difficulty try to set up a call back. The system again does a complete cycle back to a previous step or page.

I have a ZTE  home phone, we’re going to Florida in April for a month.  Can I bring the module with me and will it work and at what cost? Also have a prepaid account with my iphone, how does that work?Tks

I went to Japan and sent a text to Canada with roaming disabled on my SIM card, yet was still charged Easy Roam $16.00.  Is this an error or did I need to disable easyroam in self serve too?Without easyroam, it seems like the text would’ve cost me $0.60 - is that correct?

I convinced a friend to sign up for the $35/50gb plan. He was told by a rep he could not use the Refer a Friend discount on that plan. Is that true?

Hi everyone,I added Visual Voicemail to my account this evening. I also have Premium Voicemail as my free perk which includes Instant Voicemail.After adding V/Voicemail, I am still getting Instant Voicemails. Can this be removed from my account or do I need to remove Premium Voicemail?Thanks,Steve

Poking around the website, there’s a deal for 60GB data for $50 so I decided to upgrade. At the same time I ordered the Google Pixel 8 for $10 x 24 tab. To arrive at the $0 upfront for the phone (as advertised) I had to choose Tab Mid. Going through the ordering pages it said that I will be able to add a free perk after completing the order. I don’t see an option to add free texting (one of the advertised perks).What gives? Anyone know how to add it? 

Hi, its unclear to me how long the $20/month off on internet currently being offered will last. What is the promotion end date thanks!

I recently ordered two SIM cards (different order numbers) that had the black friday deal, $34 for 40 GB. I got two emails for the account numbers, but the account number was the same for both emails. Now when I log onto self-serve, one number has the deal but the other number does not have the deal. Why did this occur? I also do not want these numbers on the same account. I assume I should contact Koodo regarding this?

Happy 2024 everyone! I recently joined Koodo as part of the Telus Fiber hookup in our house.  while I was negotiating the plans I was explicitly told there was an option to throttle or pause data on the phone plans to prevent the kids from going over.   on the website it actually states this is an option however now that I’ve moved our phones from Rogers to Koodo I don’t have the unlimited Data perk available, just rollover.   Obviously this is a little disappointing but I’m starting out assuming it’s something I’m missing and not a deliberately misleading assurance I was given from Koodo’s rep.  it was a really great conversation and I’m hoping it keeps going this was lol.  can someone help me out making sense of the current situation? thanks!

I added premium voicemail to my business phone and now voicemails are all going through as text messages with audio clips. Just wondering if I can change settings so it doesn’t do that.

Hello,I would like to sign up for Koodo Internet. However, I would like to have in my girlfriend’s name as her company will be expensing the bill. We would like to enjoy the current promotion of $20 off when you bundle your phone (In this case, My phone) + internet bill (her bill). Is this possible to do?  

Hi there,Could you please enable international calling for my all 4 lines in my account? I already have all the related add on mention here in the community but it seems like it requires manual intervention from your team.Thank you!

My wife and I started with another carrier when we lived in Quebec. We’ve kept those number when we moved to Ontario in 2020. We’d like to switch to Koodo. Can we keep/transfer our Quebec numbers to Koodo even though they are QC number and we live in ON?

I have a Galaxy A5, and my plan is $30 a month, no data, that I’ve just been carrying over from when I got my first phone at 14 lol. I’m planning on buying a new Galaxy directly from Samsung to avoid having to upgrade my plan/tab (and so I can get it in green), but I’d like to confirm with someone who has experience that I definitely won’t be pushed to upgrade the plan if I take this route. As an afterthought, do all phones automatically have access to the 5g network or are people paying a premium for that, like fiber optic internet? As you can tell by my current model, I haven’t got much experience with upgrading phones lol

How can I contact the Koodo Loyalty department to ask for a better rate than I have and better than what is advertised on the website.

Is visual voicemail already included in the plan or is it an add-on? If it is an add-on, how do I request it and what is the price? I am using an iPhone so visual voicemail is very important for me.

Hey, I switched from a 4G plan with Speed Boost to a 5G plan and chose the data rollover perk.  Got the plan change e-mail instantly but so far it doesn’t seem that anything has changed.  Still only getting LTE despite having 5G enabled on my Note 20 Ultra, and the account page is showing the 5G plan but speed boost is still there.  Already tried rebooting a few times and no change.  What is going on?

 Do 4G and 4G LTE plans have different coverage? Or is the coverage the same, with the only difference being uncapped speeds on the LTE plan? The map seems slightly confusing with two different 4G coverage options. Can anyone clarify this for me? Thanks.