Phones & Devices

My husband lost his phone. If I order a new one online through Koodo will it automatically come with a new SIM card and will I be able to activate his new phone without having the old one? I’m trying to avoid having to pay the $70 activation fee on top of having to pay for a new phone plus a more expensive plan because of course his old plan is no longer available.

My existing Koodo Prepaid phone is 8.0 Android (branded CAT, but mostly that’s extra stuff for contractors, otherwise it looks pretty standard Android). My new phone is a Moto G 5G 2024 sent to me by Koodo along with a new plan. That’s a 6 or 7 OS version jump. So here’s my questions: How likely is a large jump in OS result in some awful outcome during setup?  (If it was to be really hazardous, I should not even try to move over anything other than the SIM…. but if it should work without much of a fuss, I’d like to try to bring over some other data)   How much of the data produced by apps will I need to move manually? (Given the gap in OS levels, I’d be surprised if every app is currently available for the now OS….)The most critical parts are: Google calendar Google contacts Google gmail Google photos Some downloaded documentsUseful:Google Ma

Hi Koodo Community,I'm having an issue accessing my voicemail from another phone. When I dial my area code and phone number and press the * key after the greeting (as I've done before), it no longer allows me to enter my voicemail password. Instead, the greeting continues to play, and it prompts me to leave a message.Can you assist me with resolving this issue? Thanks.

Hi There,My work involves helping homeless men.A little over a week ago, I had a 89 year old man who got his Iphone with Koodo SIM card stolen. The thief is using the phone without even removing the SIM card. It rang when I called abt 30 mins ago. He got access to the old man’s Facebook and Whatsapp. Unfortunately he is unable to sign in to Icloud and therefore he is not able to track the device.I know it is a long shot but Is there anything Koodo can do in retrieving the device from the thief?

Years ago I transferred a Voice Over IP (VOIP) number to make it my permanent cell phone number.  It worked great except on rare occasions,  I encounter apps that still consider my number to be a VOIP number and refuse to accept the number. It happened with UBER and SnapChat in the past but they now accept VOIP number.  Today it happened again with ticketmaster. I can’t create an account as it said that my phone number is not supported.  There must be something the telco (Koodo) can do to mark my number as not a VOIP number but a cell number.   I am not sure where to go for help on this one. 

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.They not send me attractivetion mail.  I can't find koodo on my wifi list.I don't know how to connect to it.Can anyone help please 🙏 

Hello, I took over my dad's phone with my phone number. I am an apple user through and through but this is an Android. I would like to switch. My question is my tab balance says zero but when I go I to it it has a negative balance, if I upgrade my phone will I have to pay the balance or will it just be added. I think it will be added to my bill but not sure.

I am trying to tranfer my phone number from my old iPhone 10 to my new iPhone 13.  During set up the new phone tried doing the transfer via “transfer from nearby iPhone” but it keeps saying “unable to transfer". I have also tried converting my number to eSim on my old phone but that doesn’t work either. 

I just ordered a pre owned phone from a kiosk in the mall but changed my mind on the colour🤦🏼‍♀️how can I contact Koodo to request the different colour phone

I received an email that I had to verify my purchase and received the call 10 minutes later. I missed the call as I was not expecting it.  The email mentions scheduling a callback but the assistance tool will not allow me to schedule a callback and gives no other way forward. “ You can also go to Koodo Assist to schedule a callback from a live rep. “ 

On my Koodo cell phone how can I increase incoming call rings from two to six

I tried accessing my voicemail from my wireless home phone yesterday and when prompted to press ‘1’ to check the new voicemails, it wouldn’t do anything. Then I would hang up the phone and try again and the voicemail menu would still be running. Today, the voicemail menu is still running when I hit the ‘talk’ button on the phone and I can’t even make a call out.

I resolved the issue myself but decided to post here anyway in case it helps someone else.I have an Android 13 phone with Koodo prepaid plan. Mobile data works on the phone itself, APN configured as specified at https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneMobile hotspot and USB tethering can share a WiFi connection but not the mobile LTE data. Settings > Network and Internet > SIMs > Access point namesI believe the entry labelled “TELUS ISP” of type dun is the source of the problem, but it cannot be edited or deleted, and I cannot create another entry of type dun to o

Does anyone know when I receive my new google 8 phone from koodo, will it be unlocked

why my name in iphone imessage chat say “maybe: name”?i also have a voicemail for my old number that i cant access and i cant get rid of the notification.the koodo onboarding is a solid 4/10 so far, 

as the title suggests. I cant seem to use the network for the new koodo sim card.i accepted “yes” to leave the old network. and my number successfully appears on my koodo self serve. but when i go to make a call I cant call or use any data on my phone now.in my esim settings on iphone i still see the original Koodo number they gave me for the new sim card…??my phone number that i want to use has no network.I also did not get a koodo welcome message to my new number that I ported over? waht is goin on here?

Hi, is it possible to pick up my phone order in koodo store? I’m afraid no one will be home to accept the delivery

Can I purchase a phone for each line in one shopping cart to save on shipping fees?

Hi, I’m planning to buy an iPhone 13 from Koodo, and I want to confirm if the phone will come unlocked and be usable with other providers, both in Canada and internationally. Can you confirm this for me?

hello. i have an old iphone 4 and it is network locked to koodo. how can i unlock it so it reads other carrier sim cards. is there a carrier unlock code i can put into the phone or do have to go to the store and physically get it done. thanks

Hi there,I returned from an overseas trip today where I had used an E-sim. I accidentally made my SIM inactive and have no access to messages etc. Going into settings - cellular - I get this message: “Conversion completed, your SIM is no longer active and can be removed from the SIM tray” Anyone had experience with getting theIR SIM re-activated without having to go to a KOODO location? Thank you

When I call a certain number in the 867 area code from my Koodo-powered cell phone I get an error message of the kind “sorry this call did not go through”. When I call the same number from another phone the call goes through and I hear the recorded announcement that is associated with that number.Is it my phone? Or is it Koodo? I’d lke to know who/what is messing up here, and if someone else with a Koodo account could call that number and let me know what they hear, that would be helpful.The number is **55 (area code shown at the top of this message). Many thanks!

I had prime but have since cancelled through Amazon and it's fully finished. However, I attempted to add Prime through Koodo prior to the cancellation. It appeared like it had gone through but had actually not and I got changed for prime via Amazon again and cancelled at that point. Now on my Amazon orders list shows an order of Prime by Koodo but it says it costs 0 dollars and is continuing to say that it will be shipped. When I attempt to link Prime by Koodo  through Stream + I now get an error stating "Activation error: this account is not eligible for this benefit." I have a feeling that the issue is the purchase on the order page that is just hanging there. I've contacted Amazon support a few times to remove the 0 dollar/obviously isn't going to ship purchase but that doesn't seem to be a thing they can do. Over a number of days they messaged the seller a few times "Amazon CA" for help and then to cancel but no response. They then gave me the customer service number for

after installing the koodo sim card i cannot receive or send pictures with mms messenger.  I can send text messages but no photos.  When i check the status of the phone it says IMS not reregistered.  any ideas on how to correct ?

How do you set up RCS in a iPhone 15 Pro Max that has a Koodo #