Phones & Devices

At what TIME will the Galaxy S21 receive One UI 4 on November 23? (EST) Is it 1 am, 2 am, etc.

I'm wondering when Android 12 with One UI 4 will be on the Galaxy S21? (carrier: Koodo)

Hi,I want to upgrade my Samsung phone.  My current phone has  a micro sim card, but the new phone has a nano sim card.  Will I be able to put the old sim card into the new phone?

I get this Poco F3 cellphone and i have a problem to send and receive MMS. I tried the problems solution in the community and didn´t solve my problem. I can find help from a Koodo support team member?

It doesn’t give me the option to deny the warranty when trying to buy new phone 

I’m an existing Koodo customer, and want to upgrade my phone. But I do not want to use the Tab feature, I want to purchase an unlocked phone elsewhere. But when I try to select the “bring your own phone” option, it says unavailable??? 

Does anyone know if a US Galaxy S8 originally locked to ATT will work on Koodo’s network?

I know there’s no Pixel 5 left online, but does Koodo have any sort of inventory management for their stores?I assume since most places seem like franchises Koodo sells them the inventory, but I was just curious.I’d love to get a Pixel 5 on a tab if I could, rather than pay upfront.  I have no need for the Pixel 6.Do some stores carry pre-owned or is that only the website here?Any advice would be appreciated. I am serious enough about wanting the Pixel 5 over the 6, that I would likely buy a 5 paying all upfront than getting the 6 on a tab.

I’m shopping for a new phone and the Nord N200 has caught my eye. Is this phone guaranteed to work with Koodo?

I just bought this phone today, and was going to log in to facebook.  I couldn’t remember the password so when i went to get it the phone went off.  When I got back to it I had to put my password in and should have written it down.  Do I have to go back to where i bought it? 

Will an unlocked Samsung A12 work with Koodo on a bring your own device plan?

I just joined Koodo and when I tried sending a message in my previous group chat it said “Your SIM does not support multimedia messages”. Is this a koodo thing? If so I’m leaving immediately. 

I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me.  im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone. 

Hello. I own a Google Pixel 3A that I purchased second hand. I purchased it with the intent of loading a different operating system on it. This process has a step that requires a setting called “OEM Unlocking” in the phone to be turned on. You can find it in the developer options.Just to be clear, this is a setting within the operating system, and NOT SIM / Carrier unlocking. I am able to use any SIM card on the phone, there is no issue with this.Unfortunately, the setting called “OEM Unlocking” is not only turned off, but greyed out. I am not able to toggle it on. There is a  piece of text under it that says: “Connect to the Internet or contact your operator”. Connecting to the internet does not fix the problem.Therefore, I am led to believe that the reason it is disabled is due to Koodo. The person I purchased the phone from says that their carrier was Koodo. I’m not sure what happened or why- but it seems to be the only source I can think of. Again, just to be clear- this is not a S

I got a call from a koodo rep last night offering me a ZTE Z Pad with 4GB data for $26 (i’m not sure if this is a good deal but it sounds appealing), but i don’t really need a tablet per se unless, honestly, it can play genshin impact. does anyone know if this one can play that game?

I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card.  The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund. At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.Thanks

Just received an email stating it’s going to take 12 weeks for iPhone 13 to ship?? How do I cancel my order? 

Hi there! so I just recently switched to Koodo so this is my first month with them, not entering second month. My data was supposed to reset on November 6th at 1159pm but it is November 8th now and I dont think it has reset? Ive never had data before so im alittle confused. When I go into settings and > cellular then I see my “current period” says 3.7gb (I have 4gb a month) so will this automatically reset back to 0 once the new phone cycle begins? do I need to manually reset this everyone month by pressing “reset statistics” at the very bottom? Or how do I keep track of the amount of data im using each month?  thank you 

I’ve been locked out of Facebook since Wednesday. I have not been receiving the security codes via text at all. I am wondering if Koodo blocks those kind of texts or could it just be on Facebook’s end? 

Why is Koodo advertising 4-10day shipping before purchase and notifying it could be 3 months after purchase? I would be paying for a phone I don’t have on the next bill, how is this legal?

It takes much longer to type a short message as the spell checker seems to be second guessing what I am about to text. So have to constantly go back and edit out all the words it changed and inserted.Only option seems to be to turn off the spell check.Can I install a different spell check or use different version of Android,?The side swiping and angle swiping also very annoying and creates problems. If you side swipe to go back while in email it just archives the message next to where you swipe. Can I just get some arrow keys at the bottom of the screen.Seems a lot of half baked attempts to just make it feel different have not been thourougly beta tested with users and bugs worked out.Takes much longer to do things this phone.Probably sending it back.Samsung phone is so much more user friendly.FAILED me. Only good thing is the camera. 

My new Pixel 6 came without a charger. So I am using the fast charger from my Samsung A70.The Pixel 6 says 32 minutes left at 98% charged. The A70 would do that in less than 5 minutes on the same charger.I also noticed I was down to 75% after one phone call.This phone is supposed to have a great battery. 

After the android 12 update my battery is draining fast even with battery saver and adaptive battery onAny fixes? Thanks   

Hi! My samsung galaxy is quite new but i’m already having problems charging it.I need to change the position of the cable to charge it properly.. if i don’t flip it around to the side it likes it.. doesn’t charge.Did someone experience something like this?

I recently had to replace the SIM card for my Koodo phone (Xiaomi Mi 8), and now discord voice doesn’t work :(I noticed the issue right away, and tried changing the SIM again, but I still can’t use discord on data. wi-fi is fine, and everything else works (except my Mi Account  won’t reactivate, which is fine). Anyone else experiencing this? any way to fix it?