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All discussions about other Koodo-related topics.

  • 970 Topics
  • 3,774 Replies

970 Topics

C
Car9Beginner
asked in Other

Scammers Spoofing my number

I was online and filled out a loan application.  The guy said he would call me back about some details. My friends phone number showed up, when I answered it was the loan guy. Okay so how? I hadn't spoke to her for a while and how did this so called loan guy get her number? Answer seems obvious my phone is compromised. I've changed all my banking stuff etc. Today I go into the koodo store and 3 sentences in the girl says oh your phone is fine. Hackers can't do that. Your friend is playing games?? My anger made me leave. Doesn't help me though. I'm still stuck with my hacked phone. What can I do to clean this phone or can it be done? 

8
srlawren
2 years ago
C
Christinemarie_carterBeginner
asked in Other

trying to cancel new phone

I ordered an iPhone 13 mini online 2 weeks ago and it hasn’t been shipped yet but I’ve been billed I’m looking to cancel it and go to my local Koodo and get an iPhone 12 .. how do I cancel my online order ?

1
R
2 years ago
J
JadeHBeginner
asked in Other

Ordered Phone Online, locked out of email

Hello Koodo community,  I have been with koodo for a long time, this account was originally used by my dad Douglas, but when I got older he gave me his phone and I have been paying/using for it ever since but have not been able to change the information of the account over from him to me.So when I purchased a new phone online from koodo, it said that they have to review the order before they send it out and they they need additional information before they can ship it. I am unable to access the email address that the account is under as my 65 year old father is awful with passwords and there is no possible way to get in it (we have spent all day trying). So my question is, will the required additional information needed be sent/have to be given through the email or will they call me? and if it is sent to the email, is there anyway to change the email address it will be sent to? 

3
D
2 years ago
Aunty Karen
Aunty KarenBeginner
asked in Other

vacation mode

I would like to have my phone put on vacation models as I am currently out of country 

4
Mayumi
2 years ago
P
PRWaterlooBeginner
posted in Other

New Phone - Same Plan

I have a Samsung A5 that I purchased on Tab four years ago. The Tab balance is zero and I would like to get a new phone. I like the plan that I have now and do not want to change the plan. All the offers ask to change to Tab Plus or some other plan. How can I keep my current plan and get a new phone with Koodo?

6
D
2 years ago
S
Some other guyRockstar
asked in Other

Very annoying Blackberry eos message before every phone call

How do I get rid of it?  Hope I don't have to make an emergency call and then have to listen to that message while I'm losing consciousness.  Does anyone seriously think that I'm unaware?  I've already purchased a replacement phone - from koodo.  It's not as usable as my Blackberry, which is why I'll continue to use it right up to 4 January 2022.So will you shut off the damn message? 

8
Nezgar
2 years ago
L
Lee66Organizer
posted in Other

next radio

Anybody find a way to get the radio to work with out  using data 

13
R
2 years ago
K
KwamekAdvocate
asked in Other

Charges on receiving international calls outside Canada

Hello Community,I just ported my number to some Provider because my previous Provider does not have coverage in my new area Iqaluit Nunavut. But I just realized even when I receive an incoming international call, I am being charged exorbitantly, please don’t ask me about the rate, hmmm.  Aside, the monthly plan is quite high.I am seriously pondering of porting to Koodos as I have just been informed that Koodos has coverage here and your charges are also quite moderate.I started an online Chat and scheduled a call. Surprisingly, one 4 occasions, immediately the phone rang and I pick it, then the call cuts(or should I say it drops). I couldn’t believe it!I would like to find out whether receiving incoming international calls is charged on Koodos network too. And if so, please what it the rate?  Network coverage is an issue back home I mostly call or asked my family to call me.I need the information to make up my quickly. I have read through more of the information but only this link (  h

2
K
2 years ago
J
Javier RConnector
posted in Other

Customer Service

I am a Koodo Customer. I am currently outside of the country and would like to speak with a customer service agent. I do not have my Canadian phone active while abroad. I tried the 18669956636 number but it doesn’t give me the option to speak with an Agent. Can you please help? 

7
M
2 years ago
Joon Siu
Joon SiuBeginner
asked in Other

How to receive SMS overseas with a koodo prepaid account?

Hi, I have a Koodo prepaid account. I am currently in Hong Kong and I need to access my CRA login.Apparently, I’ve registered my koodo prepaid number with my CRA account and am being requested to receive an OTA passcode.  I have no idea what to do in my situation. Can anyone PLEASE HELP? I’ve read in other forums where others have similar issues and have been recommended to turn on “Easy Roam”. But I dont think this service is available to Prepaid customers right?  

1
M
2 years ago
N
nicepiceofworkConnector
posted in Other

cannot connect to English Cell Phone

i use to be able to connect to the number, its an English cell phone number….when i call it now i get a message...1b1 the client you are trying to reach is not available…….its in a north american accent not english accent…..i can send a text to the number and she receives it. i can call all other english numbers, cell and landlines...just this one im having trouble with, i need this fixed. Her provider in England has tried everything there end so now i am trying here.

9
R
2 years ago
L
Laura971Beginner
asked in Other

Where can I share feedback on a customer service call?

I am not a Koodo customer so I don’t think I will get a text or e-mail to complete a survey, and I would like to share feedback about an employee I spoke with who was very helpful, efficient, and kind. Is there an e-mail address I can contact?

4
L
2 years ago
R
Robdude96Beginner
asked in Other

Since recently moving to Koodo from Rogers I have noticed quite lower response time on my phone especially in downtown Toronto.

Since recently moving to Koodo from Rogers I have noticed quite lower response time on my phone especially in downtown Toronto.  Anyone else?

3
R
2 years ago
H
HaobdcRockstar
asked in Other

Why my Koodo LTE blocking VOIP?

I am brand new Koodo user.   the LTE/4G service so far is good,  download speed around 10M, upload around 3M.   browsing are good.  I just found I can’t use any VOIP service through my phone.   like Fongo,   and even video and voice chat  via wechat.   My previous carrier is Fido.   LTE/4G are similar service and speed, never had any issue with VOIP. Does it happen to anyone else?  Thank you 

7
H
2 years ago
T
TashantiBeginner
asked in Other

chaning back to my old phone number

Hi. I changed my phone number to **75. I’m wondering if I can get back my old one **20. Please help me.   **Edit: removed personal info - phone number

2
Flo Koodo
2 years ago
L
l.durBeginner
asked in Other

Is there a way to pick the last 4 digits of a phone number?

We have recently purchased a phone for my daughter. our whole family uses the same last 4 digits. In the self serve option it only lets me pick the area code and first 3. If I contact support can they help me try and find the last 4 digits I am looking for. Koodo assist is not being helpful.

3
Julia Koodo
2 years ago
G
Gizm0GuyBeginner
asked in Other

Cant access voicemail

All of a sudden I cant access my voicemail ...When I git the voicemail button it appears to go to my voicemail service then immediately ends the call 

1
R
2 years ago
M
mitogasBeginner
posted in Other

Voicemail blocked and cannot access from outside Canada. How to fix?

Outside of CanadaCannot access my voicemail and have been blocked.How to access again?

8
R
2 years ago
U
UgggBeginner
posted in Other

# not in service

My VM not working on 3 android phones....however still works on hubby's iPhone 

1
Allan M
2 years ago
A
Arun TanejaBeginner
asked in Other

Koodo services in India

Hello,I am in India and i can’t use the sim. On my phone it says “Emergency Calls Only”I want to just receive the texts. I don’t need Roaming. 

5
R
2 years ago
G
gbtlwBeginner
posted in Other

USA purchased iPhone SE

Will a USA purchased iPhone SE work with Koodo sim card?

1
Dinh
2 years ago
H
HallsyRockstar
asked in Other

$70 promo

Is anyone had any luck calling in to upgrading their current plan to a promo plan without having to add another line? I'm at $75 20gb and they are running a promo for $70 30gb, I've gone over the 20gb frequently due to my job.

4
H
2 years ago
J
Jason MOrganizer
asked in Other

Apple Arcade and TV offer never received

Hello! I upgraded to a new phone a few months ago, the first bill was paid Oct 27th.  But there was supposed too be 3 months free Apple offer tent to me, It never came? How is it delivered? Am I missing something?ThxJason

2
R
2 years ago
E
ElmerBeginner
posted in Other

Cannot reach a human being. What has happened to customer service?

Tried to reach a human being 3 times at Koodo.  First time, I try and navigate to a person. No luck. You are forced to use their Call-Back “service”; there is no option to talk to a human being. I set up an appointment.  They call, put me on hold, can’t resolve my question so, I’m put on hold until a REAL customer service rep. is available. 20 minutes later….had to go to work.  What is the point of an “appointment”?Set up a call back a second time….yep, they call.  I get music.  Then, I am told, no “service reps” available and they HANG UP ON ME! Click.Wow.  Someone doesn’t understand that keeping customers is as important as getting new customers. Done.

5
Bernard Koodo
2 years ago
G
GDavidson75Advocate
posted in Other

No incoming calls or texts

Hi there!  The past couple of days I have not been able to receive calls or text messages to my Koodo line.  I can make calls, and send texts, and data works just fine.  I’ve been with Koodo over a year so no porting, and my billing is up to date.I’ve reset my phone, reset the network settings, checked to ensure no forwarding/DND issues.  It literally just stopped working and I can’t figure out why.  I can’t take a call from support because I can’t receive calls and facebook support has been silent.Does anyone have any ideas?

3
R
2 years ago

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