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991 Topics
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991 Topics

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LolaloopyConnector

asked in Other

easy roam not working

Easy roam activated on my phone but it is not working. I've checked all my add Ons and they are present.I can only use wifi or calling but texting does not work Help

1215

2 years ago

RyPiBeginner

asked in Other

Switching the numbers between two lines

It is possible to directly switch phone numbers between two lines already on the same Koodo account without losing either number?To be clear, that's having Line A and B, but I want to give Line A, B's number, and vice versa.Thanks.

1602

2 years ago

ve4rgmBeginner

asked in Other

Text messages from multiple financial institutions are failing - is it me or everyone ?

Text messages from multiple financial institutions are failing - is it me or everyone ?Was working fine days ago.Now they are all failing but other text messages come through fine.Maybe a system problem on the other end ???

231

2 years ago

duggyrocksBeginner

asked in Other

New Koodo Phone US Text/call on US SIM

We recently bought a new phone through Koodo. My wife travels to the US often, and bought a US Sim, which works fine for data, and is supposed to work for texting/calling US numbers, but there is something with the phone that is locking it. We did not have this issue with the old phone, which was bought through Amazon. Koodo reps are overworked and underpaid, and a call back is 24hrs, so hopefully someone here can help me out. Thanks!

904

2 years ago

Jodie222222Beginner

asked in Other

what is cell number @ msg.koodo

I’m just wondering why my daughters cell phone bill/data history is saying her cell number@msg.koodo is sending text messages, multiple times during different days. Does she have a phone I don’t know about? As we deal with a different cell phone company and have not seen this before.

731

2 years ago

Kris KippieBeginner

asked in Other

this shouldnt be so frustrating

I have a phone I need networl unlocked to a different Carrier.. having some dificulta using señf care because I am no longer a customer of kodoo for several reasons which I will be poñite and not mention on an open forum. I Understand that retaininh customers is ideal in any business plan , but in any business transacción a customer should never be trapped into any type of business without foññowing legal procéding with documents with the detaiñs of the agreden.I have a phone I néd to use for an emergencia temporary reñacement to be available for important events in my life. I need the phone from a previos unsatisyfying customer experience unlocked from your network.I am being asked to use sell care and being ordered no live assistance using any ofbthe suggested contact self care methods from a corporate sttandpoint I can see why you wouldn't want to allow a customer to leave and in medieval times this would be common acceptable táctica but nowadays it just gets sarcasticl lengthy

StitchermomBeginner

When traveling to England if where I am staying has Wi-Fi will I be charged for using my phone to send texts or messenger. Thank you for any help

BashkirBeginner

Anyone else absolutely hate Koodo assist? I can’t get a straight answer or through to a real person by phone or online! How do I get some customer service????

PawPatrolBeginner

This is A message I got in my e-mail.Is it a scam?

jawsandbonesBeginner

I received a voicemail this morning informing me that my number is being used by a random company. As someone who never gives out my number and doesn’t answer calls from numbers I don’t know, this is disconcerting. I also have my number registered to the DNCL.I have looked up ways to combat this and the resounding answer has been essentially nothing, aside from setting a voicemail warning that my number has been spoofed or changing my number altogether. I have heard from others that changing carriers is another way to solve this.Is there something Koodo can do about this or am I again out of luck? Thanks.

1732

2 years ago

fluffairConnector

asked in Other

How to manage deceased account

Dear Koodo community,My partner has recently passed away, and had her own Koodo mobile plan. I would like to retain her number and plan for the time being. I am the Executor of her will.Is it best to reach out directly to the main Koodo number for help with this process? Thanks,F

31710

2 years ago

Billy BoyBeginner

posted in Other

Lost my iPhone. Want to disable the phone.

I have lost my iPhone. I want to disable it so it cannot be used by others. If I notify Koodo that my phone is lots, am I protected from charges incurred by others?

901

2 years ago

Kalthoum1Beginner

asked in Other

number transfer issue

I have been trying to transfer my phone number from virgin to koodo. I followed the steps and after clicking submit, I keep receiving the same message ( error occurred, please refresh the page or try again in 1 hour). I even tried from different phone but same issue happening for the past couple days.

Mara48Beginner

Hi, I am outside Canada and have called various numbers to get my service canceled but everytime I am not able to talk to a representative. I have messaged on Facebook and twitter, no reply. Please assist. Thank you :)

PWinklerBeginner

Looking for call data - numbers and minutes - for the past 18 months for legal purposes. Any help in retrieving this data would be helpful. Tx

501

2 years ago

Dyl.SBeginner

asked in Other

Porting number to other provider

I am unhappy with Koodo and will be switching providers. I’ve been told I need to contact Koodo to instruct them to accept a number port request to my new provider. The only call back options are for a week from now. This is ridiculous… how can I get in contact with someone sooner?

12424

2 years ago

Timbd67Beginner

asked in Other

Poor 4G LTE signal strength

Any ideas on why or how to fix poor 4G LTE signal strength? I only have one bar of signal strength throughout my whole house, lucky if I have 2 bars outside the house. I switched my iPhone to use 3G and I get full bars with 3G inside my house. I figured it was my iPhone SE 2nd Gen, so I upgraded to the iPhone SE 3rd Gen but still have the same poor cell reception.

2251

2 years ago

WallGirlAdvisor

asked in Other

Strict 60 day Refund Policy ?

This is what Mobiversity is telling me. Koodo has a strict 60-day refund policy?

992

2 years ago

ycahereBeginner

asked in Other

How to cancel the service

Hello community, I was looking to cancel the Koodo service plan but I can’t find anywhere how to do so. Any hints please? I tried the digital assist which is a pain in the neck and wouldn’t give the option to cancel. Worst service ever.

4773

2 years ago

csoneBeginner

asked in Other

Switching esim to new phone

Anyone knows how to switch the plan from one phone to another? I am on esim and want to switch to a new iphone. Call back won’t be available for 2 days. How the f do we switch? Thanks

4602

2 years ago

User NameAdvisor

asked in Other

Wi Fi Calling While Traveling Internationally

My understanding is that I can still use wi fi calling while traveling internationally without incurring any extra charges and without using Easy Roam? Can anyone confirm if this is correct? And does this mean that if my phone is in airplane mode, I can still use wi fi calling?And secondly, can anyone tell me if I can access my voice mail, through wi fi, without incurring any extra charges and without using Easy Roam?(I’m not sure if this matters, but we will be traveling to Italy).Thanks so much for any help you can provide.

12418

2 years ago

Djazayri Fi MontréalBeginner

posted in Other

changement de numéro

Bonjour koodoJe suis nouveau client chez vous dès hier,L'agent qui m'a donné la carte sim a mis le même numéro ancien que j'avais chez chatr, et la je veux le changer, je veux un numéro différent, merci

SariG25Beginner

Can anyone tell me how I can actually contact an actual human being to speak with for customer service? This is a bit ridiculous the way this is all set up!

2791

2 years ago

HyperwolfBeginner

asked in Other

About Samsung Galaxy A73 global version

Het guys, Anyone among you tried this model on Koodo network? Fully compatible? Thanks in advance for your help, Hype.

CheezaBeginner

Can I delete a specific incoming text message ? If so, how?

2352

2 years ago

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