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4052 Topics
H
HrichBeginner
asked in Plans & Add-ons
incorrect rollover data applied to my account

Received a text message indicating that 10240.0 MB were rolled over from the previous month, checking the usage on self serve, only 2931.0 MB were rolled over. I am on the 10gb monthly plan.Anyone able to explain why this is happened?

1515
Mayumi
1 year ago
S
Sereena FriesenBeginner
asked in Self Serve
Temporary Switch to Old Android?

Lost my iphone but I know where it is and no one is going to have access to it, so that's not the problem. But until I get it back, I need a phone. Can I temporarily switch back to my old android phone from 2021? It still has an old sim card in it.

593
S
1 year ago
A
AshmitaBeginner
asked in Billing & Payments
Request for clarification on bill overcharge

Dear Kuddo Community,I am writing this to clarify a misunderstanding and false charge that was included in my recent bill. As a loyal customer, I would like to request your attention to this matter, and I hope that this issue will be resolved soon.Last month, I noticed that my bill was overcharged by $121. When I reached out to your customer representative to inquire about the charge, they informed me that it was for roaming, and I paid the amount despite my hesitation. However, this month, I received a bill of $281 for receiving a call from Canada while I was traveling to Guatemala. I was under the impression that the call would be free, as informed by your customer representative before my trip.During my recent call with your customer representative, I explained the situation and requested clarification on why I was charged such a high amount. Unfortunately, after an hour of discussion, my call was disconnected, and my issue remained unresolved. I am disappointed with the lack of att

2565
R
1 year ago
K
Krista420Beginner
asked in Billing & Payments
Can I upgrade with outstanding bill balance?

My phone stopped working today and I’m trying to assess my options. I only have $30 left on my tab which I’m fine to pay off but my current bill status that I’m making payments on is over $200 so I don’t know if it will prevent me from upgrading? I’ve tried to do it online and keep getting an error “Our systems aren't able to process your request at this time. Check back shortly”I also want to be able to keep my current plan which is $55/month. Would the tab plus $27 monthly charge be applicable to add to that?

3764
K
1 year ago
R
RLBRockstar
asked in Plans & Add-ons
Which long distance add-on will be used if I call UK from Canada?

On my add-ons I have both of these:$0 Int'l Long Distance SaverPay-Per-Use Intl Long DistanceI can’t remove the Pay-Per Use add on.Two questions:If I call the UK, which one of these add-ons will be used to bill me? How much does the Long Distance Saver plan cost? In my add-ons it is listed at $0 per month, but in some documentation, it says it costs $5 per month. Thank you. 

1252
R
1 year ago
R
reverinConnector
asked in Plans & Add-ons
Trying to upgrade phone, won't let me keep my plan

I’m trying to upgrade my phone to a ‘new’ pre-certified phone - every time I get to the cart, no matter which phone I choose, it tells me my current plan doesn’t support Stream+ so I have to choose a new, more expensive plan.I don’t currently have Stream+. I don’t want Stream+. Nothing on any of the phones say Stream+ is required.  This is unacceptable bait and switch tactics - either Koodo is trying to force me to get a more expensive plan for no reason, or trying to force me to pay for a service I don’t want and have zero need for, or they are trying to do BOTH.At this point I’m ready to join my husband’s Fido plan, as Koodo is getting worse and worse by the day.  At least they don’t force him to unnecessarily upgrade his plan or get stupid services he doesn’t want just to upgrade his phone.

59413
G
1 year ago
M
MimizBeginner
asked in Plans & Add-ons
Data on my plan vs data actually available on my phone.

Hi,In my plan it says I have a cap of 10g of data usage. But when I look on my phone in the data section it says my cap is 5g. Can someone explain to me the difference? Thank you :)

622
BobTheElectrician
1 year ago
B
BabsAmbassador
asked in Plans & Add-ons
How do I switch to Telus US/Canada plan without having to take unlimited data?

I would like to switch to Telus so I can get a US/Canada plan but I really don’t need unlimited data.  I would only need it for one cellphone.  Is there a way to get a better price with less data?

1715
BobTheElectrician
1 year ago
A
AnatoliiConnector
asked in Other
only SOS

Hello everyone, I need help, I decided to change the operator while saving the number to koodo, I changed my first number and saved it without any problems, then I decided to add the same tariff to my wife's phone and also switched from the operator to Koodo, but as soon as I changed the card  from the old operator to the new one, my phone immediately stopped catching the network and the only SOS sign appeared. What I just didn’t do to fix it, maybe you have ideas what it could be? My wife’s SIM card is working, works on other phones ..

9088
Allan M
1 year ago
K
KTownBeginner
posted in Billing & Payments
Easy roam

I turned my phone on in Auckland New Zealand March 18th to make an important call and I was unable to make a call using easy roam. Could I get a refund for the easy roam not being available?

392
M
1 year ago
V
VlagumbayBeginner
asked in Plans & Add-ons
Why did my data change from 12gb to 5gb after switchin g plans?

Hi, so i just recently switched to the 60$/month 15gb plan from having 12gb. I am just confused as to why when i check data usage it only shows 5gb of data? Thanks in advance.

391
Mayumi
1 year ago
Kevan B
Kevan BAmbassador
asked in Other
My Father Lost His Phone

He was on a monthly paid plan and lost his phone while it was out of service and in airplane mode.  No real hope of recovering it.  What I’d like to do is give him my old Samsung a20 but have him retain his old number if this is possible. Could someone walk me through this? 

3125
Allan M
1 year ago
R
Ricky ButtBeginner
asked in Plans & Add-ons
"Exclusive Offer" not available to all plan members

Why is the $45 for 20GB only available to 2 of the 5 members on my account?  I would like to switch everyone over to this plan.Specifically, all 3 of my children are on the same plan, but only 2 were offered the above “exclusive offer”.This offer is also far better than the plan my wife and I are on.  As the account owner, should I not be able to move all members to the new plan offer?

2601
Sophia
1 year ago
R
Rando77Beginner
asked in Plans & Add-ons
Is 5188 a legit Koodo short code number?

Got a text message from 5188 asking if I want to add more data to my plan by replying ADDONE, ADDTEN, ADD18 etc. However, I’m cautious about replying since I don’t find this shortcode referenced online. can someone confirm the legitimacy of this short code? SMS received is as follows… Koodo: Hey MY NAME, today is your lucky day! Until 12 April, 2023, you can add EXTREMELY affordable monthly bonus data to your account:1GB of additional monthly data to your account for $1 per month: reply ADDONE10GB of additional monthly data to your account for $2 per month, reply ADDTEN18GB of additional monthly data to your account for $3 per month: reply ADD18An offer this good will expire by 12 April, 2023, so act quickly.You're included on the list for Koodo offers and deals. To be excluded, reply "unsubscribe" or visit https://koo.do/unsub

8647
G
1 year ago
B
Brad JohnsonBeginner
asked in Prepaid
Switching from telus prepaid to koodo prepaid, do I need a new sim

Switching from telus prepaid to koodo prepaid, do I need a new sim

571
Dinh
1 year ago
D
DavekempOrganizer
asked in Plans & Add-ons
Trying to upgrade my plan, but website keeps crashing.

I received an offer to upgrade my plan to  the $50/month 25GB plan with one perk.I went through the website, but after I picked my perk (unlimited international SMS I just got the ice cream cone message and “It looks like you can’t choose a Perk right now.”.It said to try back in an hour, but I’ve been trying for two days.The same thing happened the last time I changed my plan and I needed to talk to a rep on the phone to make that upgrade.I’m hoping I could request a call back, so I can make this happen. I tried going through the digital rep, but it just kept going in circles.Thanks 

1181
Dinh
1 year ago
P
pruBeginner
asked in Plans & Add-ons
Unlimited Long distance pack - perk enabled but unable to call

Perks: One included at no extra chargeUnlimited Long Distance Pack (US, CN, HK, IN, MX, BD, UK) This is the Perk i received for my plan package. But i am unable to make a long distance international call as mentioned.Am i missing something? ThanksPru

4854
Dinh
1 year ago
K
kee23Beginner
asked in Self Serve
Add Existing phone number to Koodo Self Serve (PC Mobile number)

Hey There, I was wondering can you add the existing phone number from my the Koodo Serlf Serve? Koodo email telling me i need to move to a new Koodo account, I’m using PC Mobile’s Koodo account. Also how do you call back? Assist chatbox not showing me howthx

663
G
1 year ago
D
DIDBeginner
posted in Plans & Add-ons
vacation mode cost

I put my phone on vacation mode and paid the $15 per month......thinking I would be able to start back with my plan when I returned.  That is a joke.  I paid the $15 for 5 months and when I wanted to resume service...I had to take a plan that is $18 per month more.  What was the point of paying for vacation mode.   A sick joke Koodo.

1352
G
1 year ago
R
Rakesh17Beginner
asked in Billing & Payments
bill payment

I am trying to pay my bill but there is an issue, it says try again. I have tried with different cards as well but it is not processing successfully.

813
R
1 year ago
A
abdoulkadersambaConnector
asked in Billing & Payments
Facturation

Bonjour,Je viens de recevoir une nouvelle carte de crédit, j'essaie de payé ma facture avec la nouvelle carte de crédit, ça me donne accès refusé, je sais pas pourquoi ????Merci d'avance.

3406
R
1 year ago
B
BobJokes101Beginner
asked in Billing & Payments
Koodo Twitter allowing me to Pay via Moneygram and how?

I returned back to Australia a couple of months ago and i havnt been able to pay off the account. Australian Credit card doesnt work (even contacted them) and I believe an Australian bank wouldnt work either. So ive asked on their official twitter and theyve stated i can pay via Moneygram or money order. How would i go about paying through moneygram? I require a list of information in order to do so. 

756
D
1 year ago
H
HiiiBeginner
asked in Other
traveling to iran

Hi, I’m currently in iran and roaming service doesn’t work here. Is there any other way to receive sms while I’m here?

1123
D
1 year ago
J
JacobGrahamBeginner
asked in Billing & Payments
Koodo prepaid account suspended with funds in account

Hello This morning I tried logging into my Koodo prepaid account to add funds and was greeted with the following message:I have a $55 per month 8.5 GB plan. I have $110 for available funds and whenever I click the Reactivate Account button, the system says my account was reactivated, but the suspended account message still remains and the total paid is $0.Can anyone help me on what I should do?

6642
R
1 year ago
Z
ZXJ 8Beginner
asked in Plans & Add-ons
Can you pause my serives while I am abroad for 3 months?

If it’s possible to pause my phone service for 3 months when I am leaving canada?If so, please do the pause for me right now to Jul 11, okay? 

1052
Z
1 year ago

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