Managing your Services

Is there anyway to remove the roaming option? I don't want to be charged $14 every day my son uses his phone in America when he only uses it for a minute or two. 

Hi,As the title, I would like to switch from current one to a cheaper one, but self-service opion only shows the same price or above. Right now I am using $40 but I wish to use $39. What can I do?

Hello, I am not able to receive or make calls. When I attempt to do so, or someone else does, there is an automated voice telling me to dial *611. My account is active and I am not sure what to do.  Does koodo have a number or an email whom I can contact?Thanks,Anupam 

I have to say, after all of my complaints about logging into my Prepaid self serve, that the last couple of times it opens in about 20-30 seconds instead of the 5-8 minutes it took previously. So kudos to the Koodo techies that finally got things together to correct the problem. 

I accidentally paid my bill twice as I didn’t think the auto-payment was going to come out bc I added it so close to the due date and the notice said it would be pulled 10 days before the due date. So I paid through self serve and seen after 2 payments were made. Who do I contact to get a refund on one of the payments as I need that money for other bills

Rogers have had their service enabled since 2017 in this particular tunnel, but all Telus and their sub brands have no access and I'm not even sure who to ask if there's any plan in doing so. https://www.iphoneincanada.ca/2017/12/27/rogers-skytrain-wireless-evergreen/Everytime I passed through this tunnel (almost daily), my service died. Makes me want to jump ship once my plan agreement is over.

I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card. 

I have tried resetting my phone powering down powering backup I'm running a Samsung S10 my Internet works fine but can not make or receive any calls so yeah I'm wondering what the h*** is going on and I'm kind of p***** off that it takes so long to get ahold of customer support to fix this because I need to get old people and people need to get hold of me right now I'm not just thinking about changing companies because of this I've been with koodo for 15 years

Hi, I was wondering if Koodo has a functionality where I can provide a phone number so you can block both incoming and outgoing calls & texts between my account and that number? I understand that you can use a blocked caller list on my iphone but it is easy for someone to just remove the number from that list, so the functionality is useless.

Hi all, did anyone sign up for the $39 plan recently that gives you 20GB?  I was wondering if someone can explain to me why I am given a second line with a different phone number since switching over.  Am I being charged for both lines? Sorry meant to say $39 for 20GB.  $40 is what I had before I switched.

My phone was working for text and calls until I changed my base plan to a yearly plan with unlimited Canada-wide calling. Now when I try to call out it says Error 7B1: Phone is not activated on the network. SMS still works.I have restarted my phone several times.I have removed and replaced the SIM card.Any ideas to get it working again?

I have been charged a fee for minutes used, while my phone has been cancelled for 2 months and turned off. I am on another country.I cant access customer service. Can anyone help me?

hello, I set the auto payment date until May 8, but they didn’t charge me anything, then before updating my package I paid the amount I needed, they took money from my bank card, but I don’t see it on my balance and now I can’t use it with your internet package.

I want to preemtively avoid roaming fees, I am travelling to a part of Ontario (Pelee Island) that is close to the American border, last time I was at this location the phone thought it was in Ohio. What can I do?

Hey so I broke my iPhone 14 plus and as far as I know it’s just my screen, I saw somewhere it said it was 39$ to replace my screen, and now I can’t find that can anyone from Koodo please help me find that page?.thank you

I was wondering if there is a way to have 2 phone numbers and 2 SIM cards sharing the same 1 plan and account. So 2 phones can share the data between each other.

How do I get on this plan as an existing Koodo customer?

My bill is paid but I cannot connect to network and there is no way to contact a rep! 

Hey My current plan is 12 GB internet for $50. But I get Walmart employee discount for around 30% then it become $35. If I change the plan to 50 GB for $55, the discount applied or not.  Also like I purchased a phone too with the plan for additional $15 per month. Can I pay remaining tab balance and add new phone to my account or notAny help appreciated Thanks

I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?

Problem solved

I’m trying to transfer my accounts to Public Mobile to get the 15GB for $40 plan. My first number ported fine but my second one failed.I’m speaking to a human with Public that’s telling me I need to have Koodo cancel that failed number port attempt, so they can start a new port.How do I get a human being at Koodo to cancel that failed number port?

Bonjour, ma mère a un compte koodo et j'ai une ligne sur son compte à elle, j'aimerais savoir si je peux seulement transférer ma ligne à mon nom en gardant ma balance et mon forfait ou est-ce que je dois canceller ma ligne sur le compte de ma mère et payer la balance pour ouvrir un compte à mon nom. Merci 

Hi,I had an important saved voice mail and when I checked if it was saved after a week, it was gone? How do I get it back? 

During black friday, I signed up for the $55 plan with black friday credits of $25.   I signed up for the plan only with my own device.   Now I need to replace my phone and I am looking at a Certified Pre-Owned phone on a basic tab.   I was going to order it online, and it allowed me to keep my $55 plan, but then I started thinking about whether it would mess up the credits or not.  I just wanted to understand this before proceeding.  Thanks.