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3921 Topics
E
EltonBeginner
asked in Plans & Add-ons
Help phone plan cancellation while overseas

I have recently moved back overseas and wanted to cancel my phone plan. I originally thought to pause my account until I come back next year for holidays but noticed that the pause plan still charges me $15 a month which I find not worth keeping. Since I’m unable to call to Canada right now, I had someone in Canada attempt a cancellation through port request. However, that seemed to fail. I was wondering if there is a way to cancel my plan any other way?

354
Flo Koodo
11 days ago
A
Adedokun RokibatBeginner
asked in Billing & Payments
bill

I changed my plan to seasonal hold plan on the 30th of October, why did i still get my normal plan for November bill?? 

213
Flo Koodo
11 days ago
ashi
ashiOrganizer
asked in Billing & Payments
I can't pay my last bill

I’ve ported out my phone from koodo, but I haven't received last bill with remaining tab left and whatever was there left to pay. It says I’m all paid up when I log into the self serve, but I had a remaining tab left at the moment of porting out.I’m currently outside of Canada, so I can’t use the callback option, also the AI assistant runs into problems when I try to ask questions about my account, maybe because it’s been already cancelled.I don't want to have any issues with unpaid bills, so I would appreciate someone at Koodo to look into this.My account no #**04.Thank you.

4912
Mayumi
11 days ago
D
Deepak SharmaConnector
posted in Billing & Payments
I lost my SIM

  Hello,I need assistance with a situation regarding my phone. I recently lost my SIM card, yet I am still receiving regular calls on my number. Is it possible to receive normal phone calls even if there's no SIM card in the phone?Additionally, could you please guide me on how I can block my lost SIM to prevent any unauthorized use?

466
Dinh
11 days ago
R
RiddlrBeginner
asked in Billing & Payments
Charged Roaming, but never left Canada

This happened on August 9th.  Got a message that it was reversed but it wasn’t

102
Flo Koodo
11 days ago
K
Kaitlin 54321Beginner
asked in Billing & Payments
roaming charges

Hello,Please remove the roaming charges on my last bill as I have no travelled outside the country in the last few months. Thanks!

111
Flo Koodo
11 days ago
A
Archie2Beginner
asked in Plans & Add-ons
Incorrect roaming charges

Was recently travelling in Europe, and had an e-sim.  However, was still charged roaming on Oct 23, 24 and 25.  How do I get these reversed?Thank you

101
Flo Koodo
11 days ago
T
threehappypenguinsConnector
asked in Other
TELUS Health MyCare App?

I had a rep call me and tell me to download the TELUS Health MyCare app and sign up and I can have access to a doctor or nurse. I did, and I don’t see the option. Just an option about travelling to the US and then being able to talk with one. Do I have to add additional information, such as my Koodo # or something? Or did this rep give me inaccurate information and give me false hope to believe that I could actually get healthcare here in Canada?

322
Flo Koodo
11 days ago
J
JLouisBeginner
asked in Other
Internet Outage and Chat Assist

My home internet is out and chat assist keeps failing to schedule a callback. How can I check the network status and how to get help if the AI chatbot is failing to set up a callback?

432
J
11 days ago
Y
yauwanBeginner
asked in Billing & Payments
connection fee

I’m new to koodo. When I check the estimate bill, I find the one time connection fee. But the in store agent have never told me about this fee. How could I do to waive this ? I can’t reach the  customer service online.

241
Dinh
11 days ago
E
ErinLBeginner
asked in Plans & Add-ons
Portal will not allow me to change plan

Hi everyone!I’m a long time Koodo customer and have an exclusive plan offer that is better than my current plan and I would like to switch over. The only prerequisite that I can see is that you must be signed up for auto pay, which i have been for many years now. It gives me an error message says ‘add on not available’ and to ‘try again in an hour’ or ‘chat for for further assistance’. I have attempted to change the plan across the last two weeks, on different computers, on different networks, and I have attempted the chat and it proved unsuccessful and turned me around in circles. I don’t see any fine print about needing to upgrade my phone/tab.If anyone can provide any insight to this situation I would greatly appreciate it. The offer ends in 5 days time, so if this also proves unsuccessful then I may end up calling support.

937
P
12 days ago
J
JhowlettBeginner
asked in Other
internet not working, cant get tech support

My internet has stopped working again. It’s constantly dropping and the connection is slow. Right now I have all the lights to say it’s functioning but a server error when I try to do anything. I have been trying for over 30 minutes to schedule a tech support call back but keep getting an error “Unfortunately, I am unable to process your request at this time”.  I have tried resetting and unplugging the devices multiple times. I don’t think it’s too much to ask for a service that works.

775
G
12 days ago
S
ScarrletBeginner
asked in Billing & Payments
how do i restart my internet payment

When they went to take the payment out of my account I didn't have money in there how do I re start the payment s 

334
G
12 days ago
T
Teflon9800
asked in Plans & Add-ons
Easy Roam Maximum

Hello, I will be travelling to 1 country for 2.5 weeks straight and would like to use the easy roam feature.Is there a maximum number of days in a row I can use easy roam abroad? Does the maximum apply to each phone line? Or per account? There are 2 lines/phones on my account (myself and my partner each have our own cellphone and plan).Thank you  

533
G
12 days ago
B
B10Beginner
asked in Other
internet not working

My koodo residential internet is not working, i live in Moncton NB, did a restart but still the same   

231
M
12 days ago
F
FeatMemoBeginner
asked in Plans & Add-ons
My Data Limit is 60GB but Koodo messages say I have 100MB

My Data Limit is 60GB but Koodo message that I got this morning says “You’ve used 100% of your 100MB of data and spent a total $13 on additional pay-per-use data in this bill cycle”. How can it be possible? Could you fix it and remove $13 dollar additional cost from my coming bill?

241
Darius Koodo
12 days ago
S
sonia nairBeginner
posted in Billing & Payments
charged

hi,I travelled to India but i never called or answered any call neither did i text anyone or used data but i still got charged. Can you please let me know why i got charged without using my phone.thank you

445
Darius Koodo
12 days ago
K
Kats phoneBeginner
asked in Other
release old phone number

I got a new phone number and I would like to give my old one to someone else 

201
Allan M
12 days ago
L
Linda050505Beginner
asked in Billing & Payments
SERVICE DATA AND SUBSCRIPTION

I have a question about the billing of data and subscription. Am I going to pay for this 2 or I'll just need to pay for the subscription?

364
O
12 days ago
C
Chaos42000Beginner
asked in Billing & Payments
cancelation

How do I reconnect my account that has been canceled Beacuse of a late payment 

413
G
13 days ago
S
SJoeBeginner
asked in Plans & Add-ons
Double billed stream+

I just linked my accounts to Koodo Stream+ but my previous subscriptions are still showing under my billing as well. Do I need to cancel my previous subscriptions? I paid for the year for Disney+ and Prime already.

91
S
13 days ago
K
KingAir87Beginner
asked in Other
Switching over.

I currently have 4 lines under my account, my own and my 3 children. I'd like to move only my line to a new provider. Is it possible? 

101
D
13 days ago
Shelly Shim
Shelly ShimBeginner
asked in Plans & Add-ons
stream plus

Why am I still seeing ads qirh stream plus premium?

202
D
13 days ago
K
Kevin LePapeAdvocate
asked in Billing & Payments
Bogus late payment charge

So I cancelled Koodo OCT 3rd, six days into my billing cycle. No credit until the next billing cycle, having paid the month in advance.  I’m not paying $50 and then waiting 3 or 4 weeks to get $40 back. Further I got a text message 19th August apologizing for a prolonged service outage and promising a $5 credit on my next bill. I never got that credit AND when the final bill comes in and I only owe $9.71 I was charged $1.41 for late payment. That's about 120% annual rate, makes the credit card co’s look like heros! Needles to say, I’m not paying the $1.41. Requested a call-back to get this sorted, was told I’d have to wait on hold to speak to the financial team. Did that for almost 10 minutes and then got cut off. No call-back since, about an hour ago.  I would like to thank all at Koodo for making me very happy that I decided to go elsewhere. 

446
K
13 days ago
T
TimiBeginner
posted in Billing & Payments
billing

Hi, my line was suspended and I tried to make part payment so I called your agent refused me paying part payment , I was charged the following month despite line suspension and my inability to use same. I complained again by calling and till date thus issue has not been resolved. Surprisingly I have been receiving distressing emails on damaging my credit,, kindly review and revert because your company is threatening my mental health. Thank you

131
D
13 days ago

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