Managing your Services

If my due date isn’t until the 27th then why did it come out of my bank on the 17th. And why wasn’t I told about this, I had other things coming out, I would’ve transferred more into that account if I knew it was coming out 10 days before the due date on the bill. Better communication would’ve been appreciated!!

Is my July 01, 2023 to Dec 31, 2023 Koodo Phone billing information archived by Koodo and if so is it possible for me to get a copy of it?

Hey everyone,I was wondering if anyone has had any luck getting Koodo to do a goodwill adjustment for a late payment or collection.Earlier this year I signed up for one of the student deals, but I misunderstood how the first bill worked. I switched to another provider thinking everything was taken care of, but I later found out I still owed money to Koodo. By the time I realized, it had already gone to collections.As soon as I found out, I paid the balance in full, and the account is now at $0.I'm pretty young and this was my first phone plan, so I honestly just didn't know how it all worked. Unfortunately, it's had a big impact on my credit score.Has anyone been in a similar situation? Were you able to get Koodo to make a goodwill adjustment, or is it pretty much impossible? Any advice would be appreciated. Thanks!

Hi there, I am trying to dispute roaming charges on both my own account and my husband’s from a recent camping trip near the US border (we didn't leave Ontario), but after I submitted mine, the link to “ask to review a charge” disappeared from our Billing section on our account. Will that link reappear once mine has been assessed? Thanks in advance. 

I can't pay my bill, as I don't have Canadian card anymore!!!

I spoke with Christian in the cancel department. He was super helpful, he was able to keep my existing phone number for me after I was told it would cost be $400. Christian was able to successfully walk me through putting my old Sim card in the new device. Thank you so much Christian! 

KOODO customer service has become atrocious!  My streaming service lapsed because I had a new credit card #.  They wouldn't let me just reinstate; they said I would have to start anew.  Fine, because it was cheaper than what I was paying.   I inadvertently added the Syream + with Apple TV.  I went in and changed it back to Stream + without Apple TV, after several attempts to simply get access, and the change was accepted and verified, at the new cost.   Now, I can't get access again, and they have raised the price!!!!  This is absolutely unbelievable!!!  It's next to impossible to speak to an individual.   Call the # and they send you a link and then hang up!!!  They say you can arrange a callback from this link, but that didn't happen either!  I just don't think that's KOODO is worth the bother anymore.  It's just too frustrating to get anything done properly!  They tell you one thing, then they go back on their word!  VERY POOR SERVICE

update: original issue resolvednew issue is i didn’t get the eSIM QR code on email and I cannot get it from self-serve either, i also cannot do port it says failed to submit request

I am currently on an active 360 day $149 plan.  I have sufficient funds in the account to renew this plan.  I see on the website, that this plan is no longer available, and there is only a $159 plan that is not available to existing customers.What happens when my $149 plan ends?  Will it automatically renew, at $149 and use the funds I have in the account?  If so, can you please specify where I can find this in writing?Also, when I login to the account, there are no buttons or actions where you can renew, or select what type of renewal you want.  Am I missing something, or will it just automatically renew the same $149 plan that no longer exists on the website.  Again, if you could please specify where I can find this info in writing.Thanks

I can’t find where you order OneNumber in my self serve

I just received notice of my bill and it is now a new plan for more money.  I did not change my plan and I do not need it changed. Can not find phone number to actually speak to a person.  Need to speak to a person or I will have to go with another carrier to solve the problem  

Hi,I switched from Monthly to Prepaid in May this year.  Now I’m getting this on my former Monthly Account:Jul 17 - Aug 16Balance forward from your last bill .............................................. $7.00 What si that for?

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to a Koodo store. The person at the store said my plan no longer existed and I would have to go on another Koodo plan for more money to acquire more data!! She fixed me up in about 10 minutes. So 2 hours wasted dealing with this data issue that I couldn't fix using Koodo's assist.Thinking about changing my carrier. The one time I needed help from Koodo, you and your Assist let me down. Do better Koodo!!!!

Hi,A few questions here. I am going to travel to Asia for 42 days,  is Global Easy Roam 30 Day Pass suitable? and for the remaining 12days, can i add another 14 day pass when i am in Asia?My purpose is to receive a few calls from Canada, do i actually need to buy the pass or there are cheaper solution?Without the easy roam, am i able to receive sms/ voice mail? (i am post paid)ThanksN

Hello,Could someone please flag a Koodo rep to remove the roaming charges.My son was recently travelling in Vancouver to Whistler. He was charged $16 on July 4. Could you please remove these roaming charges. The last 2 digits of his phone number is 00. Thank you. 

Hello,I have been inappropriately charged for a US roaming package, please remove from my most recent bill.Thank you,Marisa

I was misinformed that a price increase did not apply to me.  The increase was added to my account and I took it up with a chat rep.  After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the increase.  I delayed responding because I was away without my credentials (need to repeat them over and over).  I finally found out how to get a record of the chat and the last part isn’t there any more.  I’m very disappointed with Koodo.

I have 2 lines on my Phone. The primary which receives hundreds of spoofed calls, and the secondary number ( esim2 ). I have a free cellular phone hanging around. I would like to move the secondary esim2 number over to my android phone.Is this possible? What steps are involved?Are there any changes in costs moving ahead with said idea should it be possible?Thank you.

I got a text from short code 5805 asking me to reply with "Y" or "N" to confirm a recent online order. The email contained the correct order details and my phone number. I just thought it was strange that koodo is texting me to confirm an order when I already have the email confirmation.  

Will not activate in self serve 

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

Not able to make international calls. Newly activated postpaid. Long distance perks added. All other free add ons like data roaming, call roaming added. restarted device more than 5-6 times.  any ideas ?

This is my first bill and I would like to know which date it will be deducted from my bank account …is it the Pay by date? It doesn’t show on my bill unless I missed it.

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?

Is Alaska included in the Canada/US/Mexico plan?