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The place to ask all of your Koodo related questions

3886 Topics
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EIKBeginner
asked in Other
Netflix 4K

If I take the Netflix Disney Prime bundle...can I upgrade only the Netflix to 4K ? 

294
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doyle_doyleBeginner
asked in Self Serve
How to sign up for Koodoo?

My goal is to sign up for Koodoo mobile services with a monthly plan.I visit koodoomobile.com → “Self-Serve” → “Log-In”→ `identity` subdomain →  “Register Now”→ `/help` → “Mobility - Monthly”→ Koodoo Assist widget asks which service I want → “Monthly”→ Koodoo Assist widget asks for the Account number or Phone number from my service agreement.Hold up. I don’t have an an account nor phone number. I’m trying to sign up for those. How do I sign up for Koodoo?

581
Allan M
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jessicacoBeginner
asked in Self Serve
Accidentally activated my Stream+ on the wrong Amazon Prime account

I was trying to set up my Stream+ but my auto complete accidentally triggered and it activated Amazon Prime on an unintended email address.Now when I try to activate it says I used the activation link already.How can I turn it off from the mistaken account and move it to the correct email account?

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PC1Beginner
asked in Self Serve
under one account can I have 2 different mobile?

I was wondering can I have 2 mobile under one same number. Example like if I want one google pixel and want another one Samsung s24 can I do that way?

632
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K.O_shaiBeginner
asked in Billing & Payments
Epp Discount Not Applied yet

When does the epp discount apply? I was said I would be getting a 30% off my plan, and I submitted my documents to the email according to the form.My first bill is due on somewhere around January. But I don't see any epp credits on my bill statements.What am I missing? Thanks!

631
Allan M
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Shawn42Beginner
asked in Plans & Add-ons
Do the Canada-US plans include unlimited talk and text?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

1611
Dinh
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PoonieBeginner
asked in Other
When calling 1-800 OR 1-888 prefixes uaing Koodo, is there a charge?

When calling 1-800 OR 1-888 prefixes uaing Koodo,  is there a charge?

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chamerionBeginner
asked in Billing & Payments
Why am I still being charged QST?

I moved from QC to AB two years ago and promptly updated my billing information. Trouble is, I am still paying QC provincial sales tax even though I live in a province that does not have a provincial sales tax.Any idea how to fix this?

291
Allan M
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JenVBeginner
asked in Plans & Add-ons
Do I keep the Easy Roam with Canada-US plan?

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

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YazoConnector
asked in Plans & Add-ons
Porting out then porting back to Koodo

Hello, I have an account with Koodo that has 2 active numbers. I want to port out one of them which means that the other will stay active with Koodo and the account will stay active. if I receive a winback deal from Koodo, can Koodo port me back to the same account since it is still active ? or it has to be a new account. Thanks

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Blue eyesBeginner
asked in Plans & Add-ons
30 day travel pass

travelling to US and Caribbean how do I pay one price.   I was recently in Europe and I purchased 30-day pass: EU30PASS for $60.00

731
Dinh
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wardmomBeginner
asked in Plans & Add-ons
Does the 7-day USA Travel Pass include using your data without additional charges?

The Koodo webpage says you can “Access your monthly rate plan, including unlimited talk and text, when you purchase an Easy Roam Travel Pass.”  Does this include DATA ?  Initially I assumed yes, but we all know not to assume anything...Travelling from Canada to the USA in January, need access to Data at the most economical price. The travel plan is perfect, IF it covers data as well as the talk and text.TIA.Andrea

1562
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MoonchildBeginner
asked in Billing & Payments
Can I keep my phone number and SIM if I start a new account with a new plan?

I have a situation where I am separating my line from another’s. Currently they are part of the same account. I want to keep my phone (unlocked and no contract; month-to-month billing) and phone number. Basically, start a new account but keep everything the same. How do I do this?

591
Darius Koodo
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BeloBeginner
asked in Billing & Payments
Negative Bill

Hello, I recently canceled my Koodo account on November 30, 2024, as I moved back to my home country. My account shows a credit balance of - $17.32, and the due date for my final bill is December 11, 2024. I had been paying my bills through automatic bank payments, but I have not received the refund for the credit balance in my bank account yet. Since I am currently overseas and unable to use the callback service, I would like to know:1. Why does this credit balance exist?2. How can I request a refund while being outside Canada? I would appreciate any help or guidance regarding this matter. Thank you!

451
Georgia Koodo
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D.LAmbassador
asked in Billing & Payments
Cancelling a new line with a phone tab within return period

Just got off the phone with a rep who told me that, in order to cancel a line with a tab, I would need to first return my phone and then call back to cancel the plan. The order was placed over the phone so he emailed me the prepaid label to return the device.My question is, the return is cutting very close to the 15 day trial period. What happens if I send the phone now but it gets delivered after the trial period? If I call back to cancel, will I still be charged for the month since technically the plan wasn’t cancelled until after the trial period?

491
Flo Koodo
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CarolineDupuyBeginner
asked in Plans & Add-ons
Plan Canada USA, endroits inclus

Quels sont les endroits inclus aux USA si j'ai un plan Canada-USA?Fonctionnera-t-il à Puerto Rico qui est un territoire américain?

391
Flo Koodo
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yukikitoBeginner
asked in Prepaid
Data 100$/360 days plan prepaid

How much data is included in the prepaid 100$/360 days plan? I don’t see any mention of this on the website. Thanks! 

1262
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MbtpBeginner
asked in Billing & Payments
Shared account

Hi, I have a shared account with my brother. He was unemployed for a couple months and hasn't paid his bill. My bill is paid up. If I make a payment for one of his late bills would it go as a credit to my bill or go to his? Thanks

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gmKelvinRockstar
asked in Plans & Add-ons
Amazon Prime activation failed

When I tried to activate the Koodo-Amazon Prime 3 month free membership, I was directed to the Amazon web site > Selected my account > Got the following errorActivation errorThis account is not eligible for this benefit. Can you help?

12810
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Hugger1
Hugger1Advisor
asked in Other
SIM/SD cards

It appears that the SD part of my SIM / SD combo card is not working anymore.  I'm presuming that they sell these at the Koodo / Telus store at our local mall.  Would anyone have an idea on how much they cost and how do you set them up with your phone number on your phone?

965
Hugger1
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ateeahsanBeginner
asked in Other
Stream+ Franco+ Basic Availability in Ontario

Hi,I am interested in the franco+ version of Stream+, however, I do not see it listed as an option. Is the service limited to residents of Quebec only?

141
Georgia Koodo
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Scott MorrisonConnector
asked in Self Serve
mesh system

Is Wi-fi 6 lite router compatible with my Eero mesh router system?

373
S
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Deanne CBeginner
asked in Billing & Payments
Just joined koodo at a mall kiosk, rep took cc info but pre-auth was not created/needed?

Hi there, I’m Deanne and I’m new to the community.I recently signed up with Koodo as a new customer, and noticed that the customer sales rep at the store took my cc, even though I did not ask for pre-authorized payments nor was it set up (at least I thought it’s not set up, since self-service online asks if I want to set up pre-auth). I couldn’t find more info about it on my billing history as nothing seems to have been charged through it. Is there a reason behind the rep doing this? Should I be worried?Is there a way I can confirm that pre-authorized payment has not been set up? I would like to pay for it each time.Thanks,D 

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Boa_Guy Koodo
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NomiRockstar
asked in Prepaid
eSim QR code

Just found out I need an eSIM QR code for my new phone. Is there some way I can get it online?

52410
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Chris Alexander MacKinnon
Chris Alexander MacKinnonBeginner
asked in Self Serve
Upgrading Stream+ Basic to Disney Standard, no Ads?

Saw the option to upgrade individual plans when I signed up for Stream+ Basic. Paid for Prime with no Ads, $3 additional charge. Wondering how to do the same with Disney?

261
Allan M

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