Managing your Services

I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card. 

I have tried resetting my phone powering down powering backup I'm running a Samsung S10 my Internet works fine but can not make or receive any calls so yeah I'm wondering what the h*** is going on and I'm kind of p***** off that it takes so long to get ahold of customer support to fix this because I need to get old people and people need to get hold of me right now I'm not just thinking about changing companies because of this I've been with koodo for 15 years

Hi, I was wondering if Koodo has a functionality where I can provide a phone number so you can block both incoming and outgoing calls & texts between my account and that number? I understand that you can use a blocked caller list on my iphone but it is easy for someone to just remove the number from that list, so the functionality is useless.

Hi all, did anyone sign up for the $39 plan recently that gives you 20GB?  I was wondering if someone can explain to me why I am given a second line with a different phone number since switching over.  Am I being charged for both lines? Sorry meant to say $39 for 20GB.  $40 is what I had before I switched.

My phone was working for text and calls until I changed my base plan to a yearly plan with unlimited Canada-wide calling. Now when I try to call out it says Error 7B1: Phone is not activated on the network. SMS still works.I have restarted my phone several times.I have removed and replaced the SIM card.Any ideas to get it working again?

I have been charged a fee for minutes used, while my phone has been cancelled for 2 months and turned off. I am on another country.I cant access customer service. Can anyone help me?

hello, I set the auto payment date until May 8, but they didn’t charge me anything, then before updating my package I paid the amount I needed, they took money from my bank card, but I don’t see it on my balance and now I can’t use it with your internet package.

I want to preemtively avoid roaming fees, I am travelling to a part of Ontario (Pelee Island) that is close to the American border, last time I was at this location the phone thought it was in Ohio. What can I do?

Hey so I broke my iPhone 14 plus and as far as I know it’s just my screen, I saw somewhere it said it was 39$ to replace my screen, and now I can’t find that can anyone from Koodo please help me find that page?.thank you

I was wondering if there is a way to have 2 phone numbers and 2 SIM cards sharing the same 1 plan and account. So 2 phones can share the data between each other.

How do I get on this plan as an existing Koodo customer?

My bill is paid but I cannot connect to network and there is no way to contact a rep! 

Hey My current plan is 12 GB internet for $50. But I get Walmart employee discount for around 30% then it become $35. If I change the plan to 50 GB for $55, the discount applied or not.  Also like I purchased a phone too with the plan for additional $15 per month. Can I pay remaining tab balance and add new phone to my account or notAny help appreciated Thanks

I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?

Problem solved

I’m trying to transfer my accounts to Public Mobile to get the 15GB for $40 plan. My first number ported fine but my second one failed.I’m speaking to a human with Public that’s telling me I need to have Koodo cancel that failed number port attempt, so they can start a new port.How do I get a human being at Koodo to cancel that failed number port?

Bonjour, ma mère a un compte koodo et j'ai une ligne sur son compte à elle, j'aimerais savoir si je peux seulement transférer ma ligne à mon nom en gardant ma balance et mon forfait ou est-ce que je dois canceller ma ligne sur le compte de ma mère et payer la balance pour ouvrir un compte à mon nom. Merci 

Hi,I had an important saved voice mail and when I checked if it was saved after a week, it was gone? How do I get it back? 

During black friday, I signed up for the $55 plan with black friday credits of $25.   I signed up for the plan only with my own device.   Now I need to replace my phone and I am looking at a Certified Pre-Owned phone on a basic tab.   I was going to order it online, and it allowed me to keep my $55 plan, but then I started thinking about whether it would mess up the credits or not.  I just wanted to understand this before proceeding.  Thanks.

Hello, I would like to refer a friend to take advantage of the $39 for 20GB promotion, but my friend’s current contract doesn’t expire till June. Is it possible to open the plan now, but pause/delay activation for a month?

I just updated my plan from 6GB UL Can mins SFD  to 50GB UL Can min SFD (4G Speed) . What kind of download speeds should i realistically expect after switching plans? 1Mbps?

I’m looking to switch to a new cell provider (hopefully Koodo), and I noticed Virgin, Fido and Freedom all offer a new $39/20GB of data plan. Just wondering if anyone has heard if Koodo will be offering the same plan. Thanks!

Is there a way to change the username on the forum?

Hey so my phone I have a iPhone 14 plus it cracked and screen wont work I can’t use my SIM card in my iPhone 12 so I can’t make a claim so what am I supposed to do 

So i signed up with Koodo yesterday for a mobile plan and i think the Email system was not acting right. it took hours to receive the activation email for this forum and i am still waiting to receive the account verification email for signing up with Koodo.Right now i can not finish signing up for my self serve account because i did not receive a verification email.By the way , i checked the spam folder , nothing there.What do i need to do to get the ball rolling.The chatbot is not programmed to resend another verification Email.  Certainly something that needs to be added to it , considering that this is not a first time occurrence of this issue.