A few days ago I went to the Telus Shop in Vancouver and told by the Rep there that my then-Public Mobile plan is 3G and I should switch to Koodo.
He said Public Mobile offers 3G and Koodo offers 4G, which is much faster brah brah.
I believe what he said and joined the Koodo 4G plan for $55 (but only need to pay $40 for 24months) for 8GB data plus other service.
My number was transferred on the spot from Public Mobile to Koodo, and so as my husband account on the next day at home.
Then I opened the Public Mobile webpage finding out there are 4G data plans available and the plan coverage is better at the same price, 15GB data plus service for $40.
I feel like I was cheated by the Koodo rep at the shop and want to cancel everything he arranged to me and my husband and use the Public Mobile again.
Is there anyone knowing where and how to deal with this kind of problem?
Is it possible to get back to Public Mobile with the previous account details?
Much appreciate if anyone could solve this issue for me. thank you!!!!!!!!