I wanna cancel some add-ons with me prepaid plan. But I can’t find the “Manage add-ons” link in the prepaid self service. I can only find the purchase add-ons link.
Does anyone know how to solve it?
Best answer by Robert T
View originalThis topic has been closed for comments
What add-ons are you trying to cancel? I’m not too familiar with add-ons on prepaid. Not even sure add-ons exist on prepaid.
Userlevel 7
+4
Could you recheck to make sure you were a prepaid and not a postpaid customer? I asked because the "manage add-ons" were only available for postpaid customer self-serve. Prepaid customer normally had booster to manage instead.
What add-ons are you trying to cancel?
I want t cancel the U.S. Roaming Data Booster and U.S. Roaming talk Booster
Could you recheck to make sure you were a prepaid and not a postpaid customer? I asked because the "manage add-ons" were only available for postpaid customer self-serve. Prepaid customer normally had booster to manage instead.
Yes, I am cancelling for my prepaid account. Is there a way to cancel the boosters?
From the FAQ : A booster can’t be removed. It’ll be rolled over until it's completely used up.
More info here : https://www.koodomobile.com/en/help/prepaid-boosters
Userlevel 7
+4
If you wanted to remove a booster, you wouldn't be able to do so. Prepaid booster is not refundable unfortunately, I https://www.koodomobile.com/en/help/prepaid-boosters
From the FAQ : A booster can’t be removed. It’ll be rolled over until it's completely used up.
More info here : https://www.koodomobile.com/en/help/prepaid-boosters
I thought it is billed monthly! Thank you!
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.