I wanna cancel some add-ons with me prepaid plan. But I can’t find the “Manage add-ons” link in the prepaid self service. I can only find the purchase add-ons link.
Does anyone know how to solve it?
Answer
How to cancel prepaid add-ons?
Best answer by Robert T
From the FAQ : A booster can’t be removed. It’ll be rolled over until it's completely used up.
More info here : https://www.koodomobile.com/en/help/prepaid-boosters
This topic has been closed for replies.
What add-ons are you trying to cancel? I’m not too familiar with add-ons on prepaid. Not even sure add-ons exist on prepaid.
+4Could you recheck to make sure you were a prepaid and not a postpaid customer? I asked because the "manage add-ons" were only available for postpaid customer self-serve. Prepaid customer normally had booster to manage instead.
What add-ons are you trying to cancel?
I want t cancel the U.S. Roaming Data Booster and U.S. Roaming talk Booster
Could you recheck to make sure you were a prepaid and not a postpaid customer? I asked because the "manage add-ons" were only available for postpaid customer self-serve. Prepaid customer normally had booster to manage instead.
Yes, I am cancelling for my prepaid account. Is there a way to cancel the boosters?
From the FAQ : A booster can’t be removed. It’ll be rolled over until it's completely used up.
More info here : https://www.koodomobile.com/en/help/prepaid-boosters
When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
+4If you wanted to remove a booster, you wouldn't be able to do so. Prepaid booster is not refundable unfortunately, I https://www.koodomobile.com/en/help/prepaid-boosters
From the FAQ : A booster can’t be removed. It’ll be rolled over until it's completely used up.
More info here : https://www.koodomobile.com/en/help/prepaid-boosters
I thought it is billed monthly! Thank you!
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.