Managing your Services

Hello, I am currently with another provider and am interested in switching to koodo. Will I be able to keep my current phone number when doing so?  Thank you.. 

I currently have a phone plan with Koodo under someone else as the payer. They are cancelling their phone plan and all of us under. My phone has been paid off and I want to keep my phone number and be moved to my own plan, is this something that can be done? and how do I go about this?

I received a suspicious email telling me my password does not meet our security standards and now I am locked out of my account. I need to speak to someone live however I am not available for a future callback. I need to speak to someone immediately. 

I purchased a RFB iPhone and just finished setting it up. there’s this thing that keeps popping up in my settings saying “Important display message” and when I click on it, it says “unknown part” I’ve attached a picture of it  

Dear allI had ordered a sim online on 24 June, I still have not received it but my bill is already generated from 24 June. Due to Canada day and weekend it seems. i Will not receive the sim for next more few day. So why should i pay like for 10-12 days without even receiving the sim. Kindly suggest and help

I’ve been getting this message for over a week now.  Each time I get this error message even when it has been days since I tried to login.  How do I fix it?? You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.

A friend asked me for my referral code to join as a koodo monthly user. I am a prepaid customer.Can my (monthly customer to be) friend use my prepaid LYROW6 referral code? Thanks 

It seems that Koodo does not actually send out verification emails or texts to change the SIM card in self serve. Is there a faster way to get this resolved other then a call back (tomorrow) or go into a kiosk (there are none near me)I have read several posts here with others having the same problem but nothing has been resolved. Thanks in advance.  

I used koodo over 2 months ago whist I was in Canada. Being an international student I had to leave Canada and go back to Africa for summer holidays. Since Koodo had delayed my callback and the cancellation of my line (which only happens via call backs, I tried visiting the shops and calling customer service but that dint help) after tons of trial i finally cancelled the number a few hours before my international flight. thats when I learnt I had some old up , I had some money from my previous bills to pay. I unfortunately did not have any Canadian dollars left in my card (due to travelling I had also frozen my canadian cards for the time being) I later went to a Telus shop and spoke to customer service agent about this and told them my issue on how I would not be able to pay until September (when I come back to Canada for school and unfreeze my cards. They told me that the credit for late payment will increase but other than that its all ok. To double check I even spoke to a Cutomer s

I need some US data and txt with my prepaid , does Txt250 for 250 messages including the incoming txt ?

We already have a monthly plan and have recently added a new prepaid plan for another family member. However when we try to sign up the new plan to self serve, it will not let us register as it says the email we give is already in use. Yes it is for the original plan. We only have one email , how do we get around this!  We tried the Koodo IA, but that didn’t work!

Hello,I would like to make sure that the service is cancelled before leaving Canada. 

I have done payment of $50 in my  14 digit prepaid account number from koodo. but its now 3 weeks still money neither reached to koodo account nor it transfer backed to my bank account? can any one please tell me what to do in this to get back my $50?

I need to switch providers for the main line on my Koodo account because I don't get service at my trailer and I am on call for work. I have 3 lines total on my Koodo account but I only want to port mine and keep my account open with the other 2 numbers staying the same. I am worried if I ask Rogers to Port my number my entire account will be closed and I will lose the other 2 numbers. Can someone explain how this will work?

Hi, there First,  I’m not in Canada right now. but I didn’t roam or stop using the phone when I come back to Canada.Also, I’m paying the bill as well.When I Came to outside Canada I took sim out from my cell phone cause of roaming automatically.Today, I need to get some my bank code number from text, so I put sim card into the cell phone.But sim is not working “ NO SIM”      I don’t know what happen?Could you tell me why sim card is die? Even not in canada now, I keep my cell phone number and paid the bill out all thing  in KOODO, Thanks All The best, Dan

I live in Toronto. Whereever I call I get a message 6Ut1 number not in service. LTE works. Tried to reset my phone and the SIM card. It does not work. Looks like Koodo network issue. Would be nice to have a heads up if you know you have issues. Cannot do my work.

I have a problem whenever I go to change my SIM card since my last phone was lost and stolen I get past the part where you type the sim number in and then I get past which type of communication would I like to receive the code through well I can’t use my number because of the reason that my phone is stolen along with the SIM card so I click receive code via email that supposedly works correctly and says a code has been sent to my email address so I’ve gone to my email and waited and waited and waited and nothing is showing up ive checked every single folder with no trace fobs verification email I’ve even been trying this method for over 24 hours now and still no verification email what do I do to fix this should I go to a Koodo kiosk in the mall I can’t make an call on my phone cause there’s no sim and it’s not operational without that verification code please help I’ve been without my phone for quite awhile now thnx cheers 

I recently transfered from Rogers and brought my number and phone with me. I did the phone number transfer and my Koodo account reflects the correct number.My phone is stuck using the number given when the Koodo account was created and is not using the number that was ported to my account.

Are you able to get extra data just for one month?

I’d like to transfer my number from Bell to Koodo. But my service plan with Bell has expired and I currently cannot receive SMS. In this situation, how would I transfer my number from Bell if I would never receive the confirmation SMS from Bell?Very much appreciate any help!

I’ll try to register online my sim, but in the web page ask for: Which City do you live?I choosed Ontario, but it doesn’t show Markham City or Stouffville (Whitchurch-Stouffville) City.

I have a sim card I got in the mail from koodo when I bought a new phone.  I didnt need the sim card as I had one, but I want to use the sim to give my daughter a line.  I tried to activate it on koodo prepaid, and the message said the card was not available to be activated.   I am also fine to do a regular plan, but don’t see how to do that.  Can someone please help?

On June 23rd my data usage skyrocketed! This is impossible. As you can see I use less than 200 MB a day on average, but on this day it is recorded that I used over 46,000?! The bulk of which is recorded at 8am, when I was driving to work? I am never careful with my data and have never come close to using my entire 50 GB, last month I used 8.4 GB and the month before I used 5.1 GB.  I had a call back and was told that Koodo can’t see what my data was used on, they then referred me to apple. Apple told me they can only see what is using the battery and told me to call Koodo! I am irritated I am being messed around and just want to figure out what happened here so that it doesn’t happen again. I would appreciate advice on where to find answers/what to do. 

Hi. I have a really important question! I have a prepaid card, e-sim and I don‘t have a canadian bank account. So I have to pay via Vanilla Prepaid Card. I know how much I have to pay but I can‘t see my bill. How should I do that??? Billing cycle is 28th June. I don‘t know how to do that and I don‘t want to pay extra!

I have put my phone on seasonal hold but after a while koodo started putting charges on my account, then suspended my account, send my number to collection agency, charged me reconnecting fees...then I had to pay....this all happened while I was out of the country.Just came back yesterday evening.I want my amount to be refunded please asap.