Managing your Services

I am the main account holder for our family of four. Today, I received a text message offering an 18gb add-on for $3.00/month. As instructed, I replied yes and it added to my line. How do I add it to other lines on my account? No other lines received the text, and i don't see the option in self-serve. My teenagers could really use it :)

So right now I got the 250 MB of data as a complimentary offer, now they have the summer 2G for 12 months, if I accept this, will I lose my 250 MB once the 12 months?I know this won't stack, but I guess i am asking is I am get my 250 MB back once the time is up?

A couple of weeks ago, Koodo called me with a loyalty upgrade offer. I accepted, since the offer was to get 20g of Dara for the same price as I was getting 10g for, and we were going on vaycay, and I thought it might be useful. Ever since that upgrade, Mt phone drops wifi signal, even in my home where all other devices are at full reception. HELP!!!

I was with Koodo briefly, years ago. I don't remember my koodo phone number or account number.  I got a credit report and realized I somehow have $6 owing to Koodo that went to a collections agency and has tanked my credit score.  I need to figure out how to pay Koodo that $6, but when I can't find any of my old account details, I don't know how to go about it.  Where should I start? 

I’m new to Koodo. I made a request to bring my phone number from my old provider to Koodo. It (my old phone number) seems to be working on my phone with Koodo, but I did not receive a text from Koodo confirming the process has been completed. It has now been over 4 hours. Is it normal that I did not receive a text confirming the process of bringing my old number was completed? Thanks! 

If someone calls and leaves a voicemail while I am travelling, will that incur charges? I don’t mean checking my voicemail - I understand that does incur a charge - but just someone leaving a message on my voicemail.

I have not been late on a bill before if I am three days late on a bill will they cut my service it is due Tuesday I will be paying Friday thanks in advance 

hi, my name is jamila siddika and i want to move my payment date back by tomorrow if possible for insufficient funds in my bank account thanks.

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 

I'm trying to access my call activity details from May 15 to June 14. When I click on that billing period from the drop down menu, I get a message stating there is no activity to report, which is false. I am able to access all my call details for the more recent billing periods. Any suggestions? 

Bonjour J'ai acheté une sim hier et je l'ai activé sans problème. J'ai choisi un réapprovisionnement prépayé qui inclut appels et sms internationaux mais je rencontre des problèmes avec l'envoi de sms.Je reçois les sms sans problème, je reçois les appels aussi et je peux également effectuer des appels vers l'international. Le seul problème est que je ne parviens pas à envoyer de sms. Je n'ai aucune notification me disant que le sms n'est pas parti. Au contraire, qand j'envoie un sms, je vois le petit truc sous le message qui me dit que le sms est bien parti et reçu du destinataire, alors que le destinataire n'a jamais reçu les sms. Quand je me connecte à mon compte, dans mon historique d'utilisation, tous les sms que j'ai essayé d'envoyer apparaissent dans la liste de consommation. J'ai déjà réinitialisé les paramètres réseau, j'ai également éteint et rallumé mon téléphone à plusieurs reprises.Avez-vous une solution pour moi?

Any bundle deals with mobility, Stream+ & Internet package via Altimatel?

Koodo has been the ultimate worst! At this point all I want to do is cancel services, which they are naturally making incredibly hard as well…I visited a Koodo office once in the last few days and the customer rep tried gaslighting me into taking a phone with them because she was convinced that it was my phone that's bad and not their services. Thankfully, I said no because 15 minutes after I walked out of their office my phone started magically working again! (Why do I suspect it wasn't my phone?) Either way, the issue is back and I see no hope in going back to the customer (or should I 'sales') reps. Someone please advise on how to cancel services ASAP! 

Is 20GB for $39/mo. only available to new member? I tried to change it by myself, But it wasn't on the list.  

Looking if my account eligible for any promotions

I would like to dispute my Easy Roam charge for July 15, 2023. I did head down to Point Roberts although I did make sure I was not taking any calls and turned my data off. Quite upset about this charge as I will be using Easy Roam in a few days for about 4 days and this additional charge for it looks like 1 minute on July 15, 2023 seems like a huge waste. Is there any way I can dispute this? 

Hello everyone I have a samsung galaxy s8 I bought a long time ago my current rate plan is : $55 - 75 GB data tab medium $9/mo. for my pixel 7 128GB that I got on a black friday promo offer in Nov 2022. I don’t like this pixel 7 anymore it doesn’t have things that I could do with samsung. Therefore, I want to return this pixel 7 and get a galaxy s23 instead. What’s the process and how much do I have to pay ? I don’t mind switching to tab plus. What’s the best way to keep cost at a minimum ?Thanks!

I have wifi at work and home but yet I got charged 40$ for data. How do I dispute this?

My account says -$2.38. I'm assuming that is an overpayment ? 

Hello,I have been using koodo for the past three months. My bill is due today and  my account has been  suspended. I have been trying to make payment with my debit card which is what I have always used but now it keeps saying ‘’Something went wrong’’

A No Caller ID has been calling me over 100 times back to back a day. Is there a way I can block them without having to change my number?

Trying for days to change plan for 75 GB data but been charged 4 times for just 4 GB if I could have changed my plan my bill would be half is there a way to change my plan and refund the 4 purchased GB and upgrade once I ran out of data the only way I had to try to change my plan was purchase more data but it was try again in an hour everytime, I live in a tent at the moment and I need as much data as possible but I've seen I've been charged $25×4 when all I want d was to switch plans and upgrade my data amount, if it can get help please I don't know what to do now I've doubled my bill when I just wanted a plan change, can I change my plan and have that refunded or am I stuck having to switch when you're system allows and still pay for the gigs I would have gotten with my change?

Hello, How do I confirm the terms of my plan AND add-on.  I believe I received a plan with a temporary add-on and I can’t find any document that states how long it will be on my account for.  Where can I find this information on Self Serve. Thanks,Michael

Hi, I purchased 2 SIM cards at a Kiosk and was told to register for everything online. I cannot find a way to do it as I’ve never had Koodo before and the girl did nothing but sell me the cards. I want to move 2 phones over but I can’t register with the Self-Serve. I keep getting “Your phone number/email/Postal Code doesn’t match” with the assistant. What am I missing?

I cancelled my account and now I have a credit on it.  How do I go about getting that mailed to me?  I was not set up for automatic billing.