multiple account payments

How did you merge the accounts?  Are the other account logins still active?

Do you see the other accounts’ lines in our self serve?

I had support person merge them. I can only see my initially set up account. I have never been able to see the accounts of the other devices as I had same email address for all the accounts.

Are all the other accounts’ phone numbers still working?

Im going to flag a rep for you here as well

yes

phones are working

Hello @mrg 

Any charges remaining on the accounts that the numbers came from would have to be covered on the respective accounts. 

The payments you made, which left a positive amount on your main account, will only be for that respective account. 

More details about how it works, here.

Even if it was between the same name, it acts the same way as in the link above.

In regards to the bill, it was generated before the transfer was processed/completed. When you log in to the Self Serve, all numbers will appear. 

The new bill will be generated on your next billing cycle and will include all of the numbers active on the account. 

so if I don’t have the ability to pay the bill for the 2 other devices then the unpaid bill for those 2 accounts will be forwarded to the new merged account next bill. Am I understanding that right?

That’s what it sounds like, but it would be an unpaid amount on those 2 lines with late fees that will carry over to the next bill (merged bill).

Since you had individual accounts for each of the numbers, you will have to make a payment on each of the accounts which will cover the period from the date of activation until the date when line was transferred (merged into a main account).

Pro ration will apply. Even if you have a full month of charges, you will see a reimbursement credit on each of the accounts for a partial amount (covering the period from when the date the line was moved, to the end of the cycle of each of the accounts).

It is advised to make a payment to cover the full bill as is (for each of the other accounts) and when the pro rated credit will show (immediate next invoice after the transfer) , you can reach out to our Financial Team in order to transfer that to your main account. 

Charges that were already posted will not be transferred to your main account.

The numbers would have a text message with the initial bills were released for each of them. 

Since the self serve does not contain your past accounts, I would recommend to schedule a call-back via our Koodo Assist and one of our colleagues will be able to assist with any payments.