I recently had my phone stolen at work. went through the online process of deactivating it, followed the automated steps to input my account information through insurion, invalid information.

Double checked my account  and letter for letter inputted into insurion. still denied.

Okay….looked into it a bit further and it looks as though the previous owner of my number has her information inputted with insurion so I can not continue with the process.

God forbid you need a real persons help, ive been bounced around between numbers (all but 1 was automated) and given literally 0 help.

I pay for Device Care Complete and the lady i finally talked to told me i dont have coverage…

then what the f** have i been paying for for over a year?

Incredibly capable of taking my money, completely inept when the exchange of service is required.

Im done with this garbage company, I’d recommend somewhere else but the whole cellphone industry in this country is an absolute disgrace.