Managing your Services

Hi - I got a text saying my phone (Samsung Note 9) will not work with US partners after July 1st. This phone is 4G / LTE  so why did I receive this text?

HiSeems the shutdown by the US of 3G service effective 1 July 2022, has been news since February of 2022. Any reason why some are just hearing about this now?  Just 3 days before Canada Day? Someone trying to start a run on the purchase of 4G or 5G phones?From what I understand if I stay with 3G I will be able to communicate with my fellow Canadians. Just so happens my Koodo number has popped up on an American real estate call list. They think I live in Georgia, USA. So I have been getting calls and texts from all over the States for over 6 years! If I stay on 3G in Canada, will this block all incoming US calls and texts to my phone? Furthermore if these bad actors are working from another country and using spoofed US numbers, will my 3G phone still get these texts and calls?See. Sometimes problems can be more involved than computer chat bots can handle. Communications is a mildly complicated human interaction. Has been since the dawn of time. Koodo should shelve the chat bot and hire

This morning I received a message from Koodo:  You are currently using a 3G phone that connects to 3G networks. This means you’ll no longer be able to use data, text or make phone calls- including 911 when roming in the U.S.But I am pretty sure that my mobile supports 4G LTE, it is just not supporting VoLTE (because I can’t see such option in the data network setting, and my mobile model is also not in the VoLTE list).And what is mentioned in koodo webiste: https://www.koodomobile.com/en/help/3gshutdownUSis confusing, from the information provided there I am not sure if I can roam in US with 4G LTE but without VoLTE.  Does any body know the answer? Thanks  

I just purchased a sim with the Koodo prepaid base plan ($15/month) for my unlocked phone, but when I phone somebody, my name does not appear in their Call ID. How do I turn this on?Thanks,Dave

I was looking to upgrade plans and one is 20GBs at 4G LTE speed and another is 20GBs at 4G speed, I asked a rep over the phone and she didn’t sound like she knew, just said that they’re “pretty much the same”, obviously if they’re giving you the option between 1 or the other then there is a difference, is one better than the other?

can i use an eSim voucher on an iphone7 

If I am located in USA, am I able to activate a new line and immediately start roaming?

I am about to leave the Canada to travel to central and south america during 4-6 months. After, I want to go to Asia (vietnam, thailand, singapour,..) for about 4-6 months.I would like to find the best deal to be able to receive incoming SMS from around the world for authentification. Thank you !

Hi,I am traveling outside Canada and I added roaming service but unfortunately I can’t connect to a network (no network) so I can’t receive any call or messages, so do anyone have any Idea what I could do!

So I made a mistake of adding roaming boosters on my prepaid account and then found out that I couldn’t even use it since it’s only available in Canada and USA (only found out when I got to my destination), so now I don’t really know what options I have for either converting to postpaid or something since I need my number to be able to do my online banking since they don’t send 2FA on like an email or an app authenticator p.s. it’ll be awhile before I get back into Canada

if i have applecare+ for my iphone 11 dose that cover broken screen or screen replacement

I recently started volunteering at a crisis line. During out shifts calls are forwarded to our phone numbers via a private line. Callers call a public number, select 1 to access the crisis line, and then are patched through to us. However when I am on call the calls are blocked - it says "Sorry the line is busy" even though I'm not on the phone on my end.  How can I solve this problem? 

Hi,I am on a Koodo Plan for Canada, but I will visit Turkey soon. I was wondering whether it is possible for me to receive SMS messages from Canada when I am there.I am not planning to use my Koodo Sim Card actively when I am there. So, I do not want to pay daily for some extra international service for weeks, but I will definitely need to receive messages for connecting to some of my online accounts for dual authentication. Would you be so kind as to inform me about this? Thank you very much. Best,

PC Mobile/Koodo Customer being switched to Koodo - Registered Account but can't access profile or anything

I have been a Kudo customer for at least 6 years I'm upgrading my phone and it says order being reviewed what does this mean and why

Sent a text to a buddy who is overseas, and was wondering if he will receive it. I’ve read that it will be deleted if it can’t make it to the intended receiver after 24h 48h or even 72h is this true?  

I am trying to help my mother who uses a flip phone and has no computer to use Koodo Assist. I don’t think there is an email address on her account (because she doesn’t have one) so I cannot login to request a call from a representative. She has a billing issue that she needs to talk to someone about. How can I arrange a call with a representative if Koodo Assist cannot be accessed?

Hello I have a family plan at telus, but would like to move to Kodoo.  What is the best way to do this?  Purchase a 4 separate SIMS (accounts) or create one account with 4 SIMS? Thanks, 

Hello everyone! I was reading online that there is a Senior’s Discount for Koodo for basic cell phone coverage.  It’s $25CAD.  Can I make the change from my plain basic plan to the seniors discounted plan online thru self serve or must I please to a live person?   

I am trying to activate koodo sim card call barring features on my Samsung phone. It is asking for password and nothing works. I tried no password, 1111,0000,1234,5678 and many others. Do you have any idea what is koodo mobile default  call barring password? I never use it before, I never set or changed sim card pins.

Help, my sim card just stopped working. It says its not in my google pixel which I have had for awhile now. Sim card reads in my old phone no problem. Doesn’t need to be updated, have reset the phone many times, no calls in or out. What can I do?

Hi, I’m travelling through Europe and have no coverage at all “no service”. Previously when I travelled I’d always get messages  ‘Welcome to Country. The name of the carrier (e.g. T-Mobile) and the rates’ and could use the phone as is. This time when arriving to Germany nothing, transferring to Spain, nothing.The only difference is that previously I had Samsung and now Apple 12 - same sim card. I did all the IPhone troubleshooting (restarting, replacing simcard, resetting network settings but nothing works. It possible that it’s blocked by Koodo but I have no way of contacting them as they only way I was able to get to is a call-back which isn’t an option since I have no coverage.I have wifi and whatsapp.How can I get in touch with a Koodo rep? PS. the airplane mode is also disabled Thanks!

I set call forwarding to a friend’s phone.  Friend lost phone and suspended service.  I am trying to stop my calls being forwarded to a lost phone, but it is not cancelling.  Help please??

I had my work transfer my koodo number to my work phone. They use Telus. How do I verify my koodo account has been closed. I could not see in my self serve? Thanks!Kathryn 

I dont get a email that my bill is due