Managing your Services

I recently purchased a prepaid Koodo sim card whilst visiting Canada with my wife (Canadian, living in the UK but travels back to Ontario frequently). I topped up and paid for a plan, which served my needs perfectly. I would like to keep the line and number active and potentially reactivate the plan on my next visit later this year, but I’d rather not continue to pay for the plan in the meantime. Is there any way of doing this or do I need to cancel and buy a new sim card next time I visit?

I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

Hi I want to know my Account number in Koodo Self Serve. I am a prepaid customer.

I came across my old phone that had broken a couple years ago and I would like to retrieve my old phone number and use it again, how can I get my old phone number back?

I am a prepaid customer and need to get a printout of my call history. How do I do this? There is no option to download a printout of my call history going back as far as possible?

Whenever I call from my cell phone to a land line, say a help desk that is not remote and using agents on cell phones, my calls are garbled and unintelligible. I tried with Wifi on and off. I have tested on my own land line and I can replicate the problem. This is a rather large inconvenience and evidence of a shoddy network, to say the least.I would like to know how to leave Koodo and get a better provider, not that we have much choice in Canada. There appears to be no actual support for the crappy product I have received from Koodo, so I reckon my only choice is to leave to another provider that might actually provide support.Thank you.Jiggus

Dropped my phone and screen is cracked now. Brand New on the TAB. What are my options? seems there’s no one to talk to at Koodo/

Hi there, saw a similar post to my situation and figured it’d be worth reaching out to see what could be done.  I was recently in the States, had turned off data roaming on my iPhone prior to crossing the border, and was using a Nomad eSIM while in the US.  Despite those measures, I was still charged for 3 days of Easy Roam.Hoping this can be looked at to see if it is indeed the same ‘leakage’ mentioned in the linked post. Thanks.

Hello Koodo community,  Already have Bell Physical sim in iPhone 12, - business/Job line. Personal line is Koodo - trying to add via e-sim to avoid carrying two phones.Got an voucher yesterday, made a mistake of adding directly to add a cellular line in iPhone 12. it got added as a data plan but could not made a call. Then came across the article of first switching the sim online, removed line from the iPhone - switched Sim number online, got confirmation that in 15 minute it should work. more then an hour and the error I am getting is “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try again later”  Any idea how to complete this successfully? 

Hi everyone, I am trying to add on the International long distance saver plan.  My questions are Can I choose several countries can I call AND receive phone calls from and to landlines in the chosen country Thanks to the community

Hello…I’m an existing Koodo customer with 2 lines, and I just added another via BYOD. I ordered the SIM card and it will be shipped to me, however I already have several unused SIMS and would like to use one of those to activate my new line instead of waiting for a week for the new one that I don’t need to arrive. Is it possible to do this via self serve, or do I need to wait for the SIM card that is being mailed to me? I’ve searched extensively and cannot find an answer. Any assistance would be appreciated.

Couldnt enable wifi calling on my TCL 20 PRO, anyone else faced similar issues. How can i resolve it?

Name: Kathaline HunterAccount: 10000002835369Phone: 647-655-0602Next Payment: Monday, July 18th My wife is coming to the first month anniversary of her prepaid Koodo phone plan and we need to make some adjustments before we renew. 1. All emails are being sent to her (KathyHunter@rogers.com) in French. Please change to English. 2. Whenever she phone me, her name does not appear on my Call ID. How can we change this. Thanks, Dave Huntermile_oak@rogers.com

Reference: BackgroundPS my pixel 3a is running android V 10.I’m back in Canada now and it’s successfully running VoLTE and preferred network type LTE.Per BobTheE I ran my phone IMEI on the T-Mobile Bring Your Own Phone (for the US) eligibility page and it was successful, details in my post above link.QuestionI’m a late adopter to upgrade operating system(s).And I’m thinking the android V 12 upgrade might give me some improvements to 4G to increase my confidence when I’m in the US in December.https://en.wikipedia.org/wiki/Android_version_history#OverviewAre you thinking I should just upgrade to V12 now, or wait until October-November 2022 when’s it’s more patched?Thanks,Bob

I have been charged $7 for data. I only turned it on to send picture texts which I am not supposed to be charged for. Please refund $7 plus tax. Thank you!

I have a number parked with a VOIP provider. It can receive text messages. Will that work for assigning it to my new SIM?

I am a self serve prepaid customer using my usual Koodo SIM card.  I’m not getting any cell service and my settings read “Add cellular plan.” What does this mean and what do I need to do to add a plan or correct this?

Hi, I’m trying to activate International Voice Roaming on self serve, but every time I click on “Add to plan”, I just get a black screen with no action. I’ve tried several browsers and devices with no success. Thanks!

Dropping calls and never did this before. Telus and Koodo have changed something in my area and now i no longer get decent service. Will have to change service providers to get proper reception? Started 3 months ago for me, and don’t tell me its the phone cause it’s not. No tech support here either. WHy should we have to help each other out when we pay for a service and don’t receive it,

Hi, I have paid for 4 months for the cell phone prepaid plan that I have not been using.  Preauthorized transaction was set for my niece who was visiting last year because she had no Canadian credit card, or means to pay for the service. I need to cancel this payment asap.She left Canada middle of February, thereforeso far, I paid 4 x 45.20 dollars for nothing, and that’s almost $200.   

My son is moving to the states for 7 months. We just got a new phone, can I pause the plan or switch to an American provider?

Hi, I bought a few top-ups from Walmart, but the cashier only scanned the first one and gave me only one pin number for the first one. So, I can only use the first one. I tried to talk to them and fix the issue but they kept telling me it’s final sale and non-refundable and I should talk to Koodo customer service!Can someone please help me out?Thanks. P.S. I haven’t activated my pre-paid sim yet and just wanted to use on top-ups!

I bought a sim card from London Drugs. The boy at the counter put my information in wrong. (Postal Code and Email) I now can’t register my self serve for the first time because of unmatching information. I need someone to fix this information on my account so I can log in.I was never sent the start-up e-mail so I think he typed my email in wrong. 

does koodo have any phones with gps built in????????????????????????????????

I don’t have the privilege of visiting any shop for physical verification due to where I reside. So I ordered S22 online. But frankly, the ad I watched showed that Gal S22 has stylus pen. I came to love the S pen so much having used the Note 5 for so long. It’s a very handy way to scribble quick notes for reference. The previous ads ( videos) I watched or read and the pictures seemed to suggest the S22 has the S Pen but I am at a loss now. The online phone I ordered got delivered and my joy is kind of short lived:1. the S22 phone is too small than I envisaged (the Note 5 size is really preferable) and then2., no stylus pen Am I the only one with the wrong notion or understanding that the S22 come with Stylus pen?Did the tech writers ( marketers) hoodwink us ?What am I to do at this point now? Can I return the phone due to the deception?Quite confused at the moment.