If you've cancelled your account and a refund is owed, a cheque will be mailed following your final invoice and will arrive within 6 weeks.

If you had pre-authorized credit card payments set up on your account or pre-authorized debit through your checking account, you'll receive your refund back to your credit card (excluding Visa Debit) or checking account respectively in 5-7 business day after your final bill is out.

Please note that for refunds that are less than 5$ or more than 5000$ you will need the help of a rep.

*You may also be able to request to have the balance transferred to Telus account if you’d like but I’m not 100% positive on that one.

Fantastic, thanks so much!!