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Has anyone had this issue before? I signed up for Pre authorized payments so there was no chance of me missing my bill, but the last 2 months I’ve been over charged. Last month I was charged an extra $50 (which became a credit on my next bill), but then this month the took out an extra $120, so now I have that as a credit on my bill. I’m fine to leave it as a credit, but I can’t really afford to have these extra charges on my credit card. This only started last month, but I’m wondering if I should call Koodo or maybe cancel the Pre authorization?

Thanks everyone!

Hey @Fimik91 

 

We have checked your account and we have found that there were additional payments made in the last 2 months, through a different payment method.

 

We have sent you a PM with more details.