Managing your Services

I’m just wondering why my daughters cell phone bill/data history is saying her cell number@msg.koodo is sending text messages, multiple times during different days. Does she have a phone I don’t know about? As we deal with a different cell phone company and have not seen this before.

I have a phone I need networl unlocked to a different Carrier.. having some dificulta using señf care because I am no longer a customer of kodoo for several reasons  which I will be poñite and not mention on an open forum.  I Understand that retaininh customers is ideal in any business plan , but in any business transacción a customer should never be trapped into any type of business without foññowing legal procéding with documents with the detaiñs of the agreden.I have a phone I néd to use for an emergencia temporary reñacement to be available for important events in my life. I need the phone from a previos unsatisyfying  customer experience unlocked from your  network.I am being asked to use sell care and being ordered no live assistance using any ofbthe suggested contact self care methods from a corporate sttandpoint I can see why you wouldn't want to allow a customer to leave and in medieval times this would be common acceptable táctica but nowadays it just gets sarcasticl lengthy

I am currently overseas in Portugal. I have easy roam on my plan, I have verified on my self-serve, both international data roaming and international voice roaming are activated, however I am unable to use it.. I have also tried contacting customer support both online and by calling in, however the kodoo assist wants to set up a call with costumer service by sending a text, which I obviously cannot access as my roaming is not working. 

 I completed my Tab plan and i would like to switch to a cheaper call plan.  A plan with unlimited data  

Have signed up for Easy Roam INT. Do I need to remove pay for use international roaming from my add ons? (Was part of my packaged plan).

On the new $15 base plan, do the “unlimited incoming calls” include calls from the US?

When traveling to England if where I am staying has Wi-Fi will I be charged for using my phone to send texts or messenger. Thank you for any help 

Hello, Im trying to upgrade my phone plan and take advantage of the promotion going on right now. Currently paying $60 a month for 10GB and there is a promo for $60 a month with 20GB. When I press “switch phone plan” and go through all the steps, It won’t let me and comes up as unavailable with a picture of an ice cream. I bought a iPhone 13 Pro around June 5th if that matters - and I have a remaining tab of $315. 

My wife and I are on the exact same plan and have been for a couple years.  I have a lot of plan options to put my wife on, but only 1 $60/m option for all tabs for myself.  What’s going on here?  I tried a callback option but the call just goes to voicemail every time without ringing, so I can’t answer it.

Hi,I spoke to a rep, who was very difficult to understand, so I’m not sure he understood my problem. I have a Galaxy S22. I am past the 30 days and can’t return it. I wanted to find out if there were any other plans that were available for me that I could downgrade to. I don’t use anywhere the data available to me. Does anyone have any ideas or suggestions? I don’t want to walk away from the phone, I just want to be able to change the plan, change the phone - anything to make it all less expensive and still honour my commitment. Would I be better off going to a kiosk or trying again to speak to a representative?Thanks in advance for any suggestions.

To use pay-per-use data, does the data block add-on need to be taken off the plan? 

I'm interested in the Stream+ add-on but wondering what happens if you have existing credits on your Netflix account (for example, from a Netflix gift card).Most likely, the billing is switched over to Koodo / Stream+ so your credits remain attached to your Netflix account, and will kick back in if you leave Stream+. But I would like confirmation of what happens. It would be nice if the “Learn more...” page for Stream+ explicitly covered this situation.

Why am I being charged for “$60 20GB UL Can min SFD (4G Speed)” on my monthly plan,and I’m also being charged A partial charge of eight dollars for “$60 20GB UL Can min SFD (4G Speed) (Aug 28 To Sep 01”? Thanks in advance for any help that anyone can provide.

I’m looking to top up my data for an international trip (to the US - have already added roaming) but can’t seem to find a spot on Self Serve where I can do that...

I went I change my $15 prepaid base plan to the new one saying it now includes unlimted incoming calls, and it said in my account that I already had it. I guess my question is when did Koodo upgrade to unlimited incoming calls on the $15 plan. I changed a few months ago when it started giving the 100 minutes but needed to change plans to receive that. I only noticed last last that I had it and assumed I needed to change my account to receive it. I’m happy about it just confused when this change took place. Thanks in advance if anyone get can me a answer on this. 

I have unlimited international texting. I saw on the internet that I won't get charged as long as I don't reply to a text from Thailand. Is this true?

I was using koodo up to July and I have switched to another operator subsequently. There is a credit in my koodo account and I used to pay my koodo bill manually (Not pre-authorized payment) What is the process to get my credit amount refunded and how long does it take? 

Good thing I left Koodo since I hadn’t actually realized until now that I can’t even all the company with a question about my account.  I cancelled on July 27 2022 and have been waiting to get my refund (since my billing cycle ran until around mid-Aug). Having waited a little over 4 weeks without yet getting the credit, I figured I should call and find out what happened to my credit. Was hoping to call and speak to someone about the credit, and the callback option through the self help only provided a window on Sunday afternoon when I’m totally not available. So now the public forum can see how my issue plays out - yay!

so i just switched to a plan with 20gb a data, and i had no data before this, why wont it work? do i have to wait till the new billing cycle for it to go through?

how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

Anyone else absolutely hate Koodo assist? I can’t get a straight answer or through to a real person by phone or online! How do I get some customer service???? 

What is the $5 Int'l Long Distance Saver add-on?What countries can you call from Canada with it? I cannot find any details on it on the Koodo site.In short, what does my $5 get me???

Is this offer still alive ? How can I get this offer ?  

This is A message I got in my e-mail.Is it a scam? 

Hi,I was wondering if the prepaid credit card charging top up is down or not cause for several days I have been trying to top up my account and this message comes up.