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Managing your Services

The place to ask all of your Koodo related questions

3975 Topics

Max LaverackBeginner

Can I keep my pre-pay sim active without topping up?

I recently purchased a prepaid Koodo sim card whilst visiting Canada with my wife (Canadian, living in the UK but travels back to Ontario frequently). I topped up and paid for a plan, which served my needs perfectly. I would like to keep the line and number active and potentially reactivate the plan on my next visit later this year, but I’d rather not continue to pay for the plan in the meantime. Is there any way of doing this or do I need to cancel and buy a new sim card next time I visit?

2921

2 years ago

BerjoBeginner

asked in Other

question about easy roam

I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

1393

2 years ago

akdudeBeginner

asked in Self Serve

How to know your prepaid account number?

Hi I want to know my Account number in Koodo Self Serve. I am a prepaid customer.

44896

2 years ago

Patriciaw1969Beginner

asked in Other

retrieving a phone number using my koodo sim

I came across my old phone that had broken a couple years ago and I would like to retrieve my old phone number and use it again, how can I get my old phone number back?

5842

2 years ago

SpagsConnector

asked in Prepaid

How do I get a printout of my call history?

I am a prepaid customer and need to get a printout of my call history. How do I do this? There is no option to download a printout of my call history going back as far as possible?

4355

2 years ago

JiggusConnector

asked in Other

Calls to Land Lines Garbled and Unintelligible

Whenever I call from my cell phone to a land line, say a help desk that is not remote and using agents on cell phones, my calls are garbled and unintelligible. I tried with Wifi on and off. I have tested on my own land line and I can replicate the problem. This is a rather large inconvenience and evidence of a shoddy network, to say the least.I would like to know how to leave Koodo and get a better provider, not that we have much choice in Canada. There appears to be no actual support for the crappy product I have received from Koodo, so I reckon my only choice is to leave to another provider that might actually provide support.Thank you.Jiggus

1518

2 years ago

Manny TokoBeginner

asked in Other

Cracked screen on my Motorola Moto G Power(2021) - purchased two weeks ago Help?

Dropped my phone and screen is cracked now. Brand New on the TAB. What are my options? seems there’s no one to talk to at Koodo/

451

2 years ago

CromartieRockstar

asked in Billing & Payments

Why does my bill show my own cell phone number as the incoming number while roaming?

Hi there, saw a similar post to my situation and figured it’d be worth reaching out to see what could be done. I was recently in the States, had turned off data roaming on my iPhone prior to crossing the border, and was using a Nomad eSIM while in the US. Despite those measures, I was still charged for 3 days of Easy Roam.Hoping this can be looked at to see if it is indeed the same ‘leakage’ mentioned in the linked post. Thanks.

10554

2 years ago

MCHNBeginner

asked in Other

Unable to complete Cellular Plan Change

Hello Koodo community, Already have Bell Physical sim in iPhone 12, - business/Job line. Personal line is Koodo - trying to add via e-sim to avoid carrying two phones.Got an voucher yesterday, made a mistake of adding directly to add a cellular line in iPhone 12. it got added as a data plan but could not made a call. Then came across the article of first switching the sim online, removed line from the iPhone - switched Sim number online, got confirmation that in 15 minute it should work. more then an hour and the error I am getting is “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try again later” Any idea how to complete this successfully?

1342

2 years ago

Flyer123Beginner

asked in Plans & Add-ons

International Long Distance Saver add-on

Hi everyone, I am trying to add on the International long distance saver plan. My questions are Can I choose several countries can I call AND receive phone calls from and to landlines in the chosen country Thanks to the community

14101

2 years ago

Caper800Rockstar

asked in Self Serve

Existing Customer, Added New Line, Already Have a POSTPAID SIM

Hello…I’m an existing Koodo customer with 2 lines, and I just added another via BYOD. I ordered the SIM card and it will be shipped to me, however I already have several unused SIMS and would like to use one of those to activate my new line instead of waiting for a week for the new one that I don’t need to arrive. Is it possible to do this via self serve, or do I need to wait for the SIM card that is being mailed to me? I’ve searched extensively and cannot find an answer. Any assistance would be appreciated.

1252

2 years ago

puruBeginner

asked in Other

TCL20 Pro wifi calling

Couldnt enable wifi calling on my TCL 20 PRO, anyone else faced similar issues. How can i resolve it?

651

2 years ago

KathalineHBeginner

asked in Plans & Add-ons

Change my emails to English

Name: Kathaline HunterAccount: 10000002835369Phone: 647-655-0602Next Payment: Monday, July 18th My wife is coming to the first month anniversary of her prepaid Koodo phone plan and we need to make some adjustments before we renew. 1. All emails are being sent to her (KathyHunter@rogers.com) in French. Please change to English. 2. Whenever she phone me, her name does not appear on my Call ID. How can we change this. Thanks, Dave Huntermile_oak@rogers.com

2 years ago

iRobertAdvisor

asked in Other

Google Pixel 3a upgrade from Android v10 to v12

Reference: BackgroundPS my pixel 3a is running android V 10.I’m back in Canada now and it’s successfully running VoLTE and preferred network type LTE.Per BobTheE I ran my phone IMEI on the T-Mobile Bring Your Own Phone (for the US) eligibility page and it was successful, details in my post above link.QuestionI’m a late adopter to upgrade operating system(s).And I’m thinking the android V 12 upgrade might give me some improvements to 4G to increase my confidence when I’m in the US in December.https://en.wikipedia.org/wiki/Android_version_history#OverviewAre you thinking I should just upgrade to V12 now, or wait until October-November 2022 when’s it’s more patched?Thanks,Bob

452

2 years ago

HFRLOrganizer

asked in Billing & Payments

Why have I been charged data for sending picture texts?

I have been charged $7 for data. I only turned it on to send picture texts which I am not supposed to be charged for. Please refund $7 plus tax. Thank you!

gdayCDNConnector

I like many others I bet, am investigating switching my 2 cell phones and their numbers to Koodo.I pay for them both on one account at Fido and they are of course two different numbers - that seems to be an issue when changing to Koodo.Online I do not seem to have any way of paying for two SIM cards and phone plans. If I go into the store they naturally want you to pay for an activation fee which means $100 in my case - they seem to suggest they will throw in the SIM cards for free, or they will charge $10 each for them if you want to do the activation online.Online those cards are $5 and there is no activation fee so a saving for me of $90 BUT you can only do one phone at a time. Clearly the online person wants you do the sale through them and the retail store wants the same - I just want a simple way of truly choosing one or the other - as a retiree I prefer to save where I can!Is there no way of making this simpler and making sure I will get my numbers ported?Can I order one phone

sblessleyConnector

I have a number parked with a VOIP provider. It can receive text messages. Will that work for assigning it to my new SIM?

PmllOrganizer

I am a self serve prepaid customer using my usual Koodo SIM card. I’m not getting any cell service and my settings read “Add cellular plan.” What does this mean and what do I need to do to add a plan or correct this?

15211

2 years ago

Ivan FPBeginner

asked in Self Serve

activating international roaming on self serve

Hi, I’m trying to activate International Voice Roaming on self serve, but every time I click on “Add to plan”, I just get a black screen with no action. I’ve tried several browsers and devices with no success. Thanks!

NecromancerConnector

Dropping calls and never did this before. Telus and Koodo have changed something in my area and now i no longer get decent service. Will have to change service providers to get proper reception? Started 3 months ago for me, and don’t tell me its the phone cause it’s not. No tech support here either. WHy should we have to help each other out when we pay for a service and don’t receive it,

1807

2 years ago

user202202022Beginner

asked in Billing & Payments

Need to cancel a prepaid phone

Hi, I have paid for 4 months for the cell phone prepaid plan that I have not been using. Preauthorized transaction was set for my niece who was visiting last year because she had no Canadian credit card, or means to pay for the service. I need to cancel this payment asap.She left Canada middle of February, thereforeso far, I paid 4 x 45.20 dollars for nothing, and that’s almost $200.

Ange1035Beginner

My son is moving to the states for 7 months. We just got a new phone, can I pause the plan or switch to an American provider?

5534

2 years ago

ParhamBeginner

asked in Prepaid

Prepaid Top-up Voucher

Hi, I bought a few top-ups from Walmart, but the cashier only scanned the first one and gave me only one pin number for the first one. So, I can only use the first one. I tried to talk to them and fix the issue but they kept telling me it’s final sale and non-refundable and I should talk to Koodo customer service!Can someone please help me out?Thanks. P.S. I haven’t activated my pre-paid sim yet and just wanted to use on top-ups!

4526

2 years ago

Matthew CollinsBeginner

asked in Self Serve

Can't sign in due to London Drugs Employee

I bought a sim card from London Drugs. The boy at the counter put my information in wrong. (Postal Code and Email) I now can’t register my self serve for the first time because of unmatching information. I need someone to fix this information on my account so I can log in.I was never sent the start-up e-mail so I think he typed my email in wrong.

712

2 years ago

noinfokoodoConnector

asked in Other

koodo - gps????????????????????????

does koodo have any phones with gps built in????????????????????????????????

2208

2 years ago

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