Managing your Services

I am outside of canada not able to do any change on so called self serve as for everything you have to talk with rep

So my cat has recently gone missing and I just got two creepy calls from a private number. No words, just meowing.I want to get the phone number to look into this creep further. How can I get the actual phone number when it says “private number” on the call screen?

Unable to find the Pay-Per-Use Intl Long Distance add-on through Self Serve.Looks like I’m running into the same issue as: 

Hello, Could someone from Koodo please reach out to set up a call?  I keep a Koodo phone for my father, and the call back does not let me put in my own personal number to have a call come to me.  The customer service call line is useless as well as the chat function which will not put me through to a person. My Tab shows paid in full with my August bill, now the September bill continues to charge for it. Can this please be corrected.

Easy roam activated on my phone but it is not working. I've checked all my add Ons and they are present.I can only use wifi or calling but texting does not work  Help 

Hello, Long story short, got my phone stolen with my SIM card in it. Ordered a new card, received it and now trying to switch SIM card through Mobile Services, and keeping getting following error message.I’ve tried at least 7 times since yesterday, but no luck:I cleared the cache and cookies Tried on different browsers - Firefox, Chrome Can someone assist ? I can’t even request a callback on my Koodo’s phone number as I’m not able to switch SIM card yet.   Thanks,     Sid.

It is possible to directly switch phone numbers between two lines already on the same Koodo account without losing either number?To be clear, that's having Line A and B, but I want to give Line A, B's number, and vice versa.Thanks.

Text messages from multiple financial institutions are failing - is it me or everyone ?Was working fine days ago.Now they are all failing but other text messages come through fine.Maybe a system problem on the other end ???

We recently bought a new phone through Koodo. My wife travels to the US often, and bought a US Sim, which works fine for data, and is supposed to work for texting/calling US numbers, but there is something with the phone that is locking it. We did not have this issue with the old phone, which was bought through Amazon. Koodo reps are overworked and underpaid, and a call back is 24hrs, so hopefully someone here can help me out. Thanks!

Hi,I want to buy a new iphone from the Apple store, that is esim only, and I am coming from an Android that has a physical Koodo sim.  If I buy an ESIM voucher, how do I get around the provisioning the device warranty issue that is mentioned in the FAQ? Thanks.

Hi there,I have a unlimited Canada-wide plan with Koodo, but ’m being  overcharged for the Airtime service.I was never informed of this fee when I signed up. I’m sick and tired of paying extra fees for different services, without my information or permission, and I am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

I’m just wondering why my daughters cell phone bill/data history is saying her cell number@msg.koodo is sending text messages, multiple times during different days. Does she have a phone I don’t know about? As we deal with a different cell phone company and have not seen this before.

I have a phone I need networl unlocked to a different Carrier.. having some dificulta using señf care because I am no longer a customer of kodoo for several reasons  which I will be poñite and not mention on an open forum.  I Understand that retaininh customers is ideal in any business plan , but in any business transacción a customer should never be trapped into any type of business without foññowing legal procéding with documents with the detaiñs of the agreden.I have a phone I néd to use for an emergencia temporary reñacement to be available for important events in my life. I need the phone from a previos unsatisyfying  customer experience unlocked from your  network.I am being asked to use sell care and being ordered no live assistance using any ofbthe suggested contact self care methods from a corporate sttandpoint I can see why you wouldn't want to allow a customer to leave and in medieval times this would be common acceptable táctica but nowadays it just gets sarcasticl lengthy

I am currently overseas in Portugal. I have easy roam on my plan, I have verified on my self-serve, both international data roaming and international voice roaming are activated, however I am unable to use it.. I have also tried contacting customer support both online and by calling in, however the kodoo assist wants to set up a call with costumer service by sending a text, which I obviously cannot access as my roaming is not working. 

 I completed my Tab plan and i would like to switch to a cheaper call plan.  A plan with unlimited data  

Have signed up for Easy Roam INT. Do I need to remove pay for use international roaming from my add ons? (Was part of my packaged plan).

On the new $15 base plan, do the “unlimited incoming calls” include calls from the US?

When traveling to England if where I am staying has Wi-Fi will I be charged for using my phone to send texts or messenger. Thank you for any help 

Hello, Im trying to upgrade my phone plan and take advantage of the promotion going on right now. Currently paying $60 a month for 10GB and there is a promo for $60 a month with 20GB. When I press “switch phone plan” and go through all the steps, It won’t let me and comes up as unavailable with a picture of an ice cream. I bought a iPhone 13 Pro around June 5th if that matters - and I have a remaining tab of $315. 

My wife and I are on the exact same plan and have been for a couple years.  I have a lot of plan options to put my wife on, but only 1 $60/m option for all tabs for myself.  What’s going on here?  I tried a callback option but the call just goes to voicemail every time without ringing, so I can’t answer it.

Hi,I spoke to a rep, who was very difficult to understand, so I’m not sure he understood my problem. I have a Galaxy S22. I am past the 30 days and can’t return it. I wanted to find out if there were any other plans that were available for me that I could downgrade to. I don’t use anywhere the data available to me. Does anyone have any ideas or suggestions? I don’t want to walk away from the phone, I just want to be able to change the plan, change the phone - anything to make it all less expensive and still honour my commitment. Would I be better off going to a kiosk or trying again to speak to a representative?Thanks in advance for any suggestions.

To use pay-per-use data, does the data block add-on need to be taken off the plan? 

I'm interested in the Stream+ add-on but wondering what happens if you have existing credits on your Netflix account (for example, from a Netflix gift card).Most likely, the billing is switched over to Koodo / Stream+ so your credits remain attached to your Netflix account, and will kick back in if you leave Stream+. But I would like confirmation of what happens. It would be nice if the “Learn more...” page for Stream+ explicitly covered this situation.

Why am I being charged for “$60 20GB UL Can min SFD (4G Speed)” on my monthly plan,and I’m also being charged A partial charge of eight dollars for “$60 20GB UL Can min SFD (4G Speed) (Aug 28 To Sep 01”? Thanks in advance for any help that anyone can provide.

I’m looking to top up my data for an international trip (to the US - have already added roaming) but can’t seem to find a spot on Self Serve where I can do that...