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The place to ask all of your Koodo related questions

4044 Topics
T
TanboohConnector
asked in Self Serve
What is the impact of Phone Number Change for the existing Koodo Plan?

I want to change my Koodo phone number due to relocation from one province to another. I was wondering if it impacts my existing Koodo plans. Is there any impact on my monthly bill due to that change?Unfortunately, I haven’t found any terms and conditions details for that Koodo phone number change process.   

1966
G
2 years ago
F
FifiqueenofmarsBeginner
asked in Self Serve
Lost phone, got new one and new SIM, SIM card won't connect

I lost my phone in the US about a week ago. I suspended the account and never found the phone. I bought a new phone through Koodo and it arrived today.I re-activated my phone and changed the SIM number, and while it shows as being the SIM card for my account, i cannot get any connectivity on my phone - emergency calls only, it says. I took the SIM out and back in, but same thing. Did I go wrong somewhere?

1443
Boa_Guy Koodo
2 years ago
E
ExtremeAdvisor
asked in Plans & Add-ons
Can I change my plan If I'm paying for a phone on tab?

Can I change my plan If I'm paying for a phone on tab? Or am I locked into the plan I get with the phone? Also, If I am on a plan without a tab can I just add a phone tab to my current plan?

1912
D
2 years ago
D
Dyl.SBeginner
asked in Other
Porting number to other provider

I am unhappy with Koodo and will be switching providers. I’ve been told I need to contact Koodo to instruct them to accept a number port request to my new provider. The only call back options are for a week from now. This is ridiculous… how can I get in contact with someone sooner?

13794
D
2 years ago
T
Timbd67Beginner
asked in Other
Poor 4G LTE signal strength

Any ideas on why or how to fix poor 4G LTE signal strength? I only have one bar of signal strength throughout my whole house, lucky if I have 2 bars outside the house. I switched my iPhone to use 3G and I get full bars with 3G inside my house. I figured it was my iPhone SE 2nd Gen, so I upgraded to the iPhone SE 3rd Gen but still have the same poor cell reception.  

2331
Dinh
2 years ago
Anne Wong
Anne WongBeginner
asked in Plans & Add-ons
data plan

I have a monthly prepaid data plan, 5 days before the next top-up, I ran out of data, what options do I have?can I purchase data booster adds-on to last me for the next 5 days without incurring expensive over usage charge?

1161
Sophia
2 years ago
W
WallGirlAdvisor
asked in Other
Strict 60 day Refund Policy ?

This is what Mobiversity is telling me. Koodo has a strict 60-day refund policy? 

1002
W
2 years ago
E
EEOBrienBeginner
asked in Plans & Add-ons
Streaming add-ons

I am just wondering how the streaming add on offer works.  I already have a Netflix account, does my existing account just get connected to my Koodo account, or do I have to close out my existing account and just start from scratch with the Koodo offer? 

1764
Bernard Koodo
2 years ago
Y
yoonichoi607Beginner
posted in Self Serve
switch basic plan

I want to change lower plan  like basic plan.however self serve does not show basic plan. I don’t have any contract left. 

731
M
2 years ago
Tiffany Low
Tiffany LowBeginner
asked in Prepaid
waiitng for redund

Hello there,   I was double charged on a top up.  I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed.  Can someone please contact me.   Tiffany Low 

652
Tiffany Low
2 years ago
J
JaypeBeginner
asked in Self Serve
Why is the option for activating international calls not available on my add-ons? Why do I need to speak with a rep (when you have made it impossible to do so)?

I needed to make a single urgent international call to the UK today (not something that comes up frequently).But I find that I cannot enable it online (the option for international call activation doesn't show) and will now have to wait until this evening until a rep is available.When I call an international number I get the standard error message and a request to call *611 - but then a robot tells me I'll get a text for an automated service bot and does not give me the option to be forwarded to your call centre. This is simply incredibly unhelpful.The result of this is me resorting to seeking help here…  I now won't be able to log a call to the UK today (it will be well outside of UK office hours). It's a bit of an annoyance.Could you please enable international calls from my device. Or at least unlock the service in my self-serve menu.

3434
S
2 years ago
Y
ycahereBeginner
asked in Other
How to cancel the service

Hello community, I was looking to cancel the Koodo service plan but I can’t find anywhere how to do so. Any hints please? I tried the digital assist which is a pain in the neck and wouldn’t give the option to cancel. Worst service ever.

4973
Bernard Koodo
2 years ago
C
csoneBeginner
asked in Other
Switching esim to new phone

Anyone knows how to switch the plan from one phone to another? I am on esim and want to switch to a new iphone. Call back won’t be available for 2 days. How the f do we switch? Thanks

4902
C
2 years ago
E
ExtremeAdvisor
asked in Plans & Add-ons
Is a phone from a tab plan unlocked?

If I get a phone using the tab plan will it become an 'unlocked' phone after the 24 months? Also would it come with any kind of warranty?

1731
M
2 years ago
P
Paula 84Beginner
asked in Plans & Add-ons
Error 8

Hi, I am in Europe for my vacation but my roaming is not working properly.  I am in the local network but I cannot send a text message, it's saying error 8, what does that means? 

2128
Boa_Guy Koodo
2 years ago
R
ReniCoach
asked in Plans & Add-ons
Changing "add-ons" but system won't let me do it

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.How can this be done this evening or early Tuesday morning?

1267
Boa_Guy Koodo
2 years ago
Waiting2Retire
Waiting2RetireConnector
asked in Billing & Payments
What is considered 'DATA'?

  I am SOOOOO old school.  I have the basic plan and was told that my bill would be $32 a month.  Today I got a bill for $82  Something to do with extra data charges.    So what is considered ‘DATA’  ?     Will I be able to use text anymore?      If I didn’t need this phone for work, I think I’d just go back to a landline. 😣

1676
Waiting2Retire
2 years ago
U
User NameAdvisor
asked in Other
Wi Fi Calling While Traveling Internationally

My understanding is that I can still use wi fi calling while traveling internationally without incurring any extra charges and without using Easy Roam?  Can anyone confirm if this is correct? And does this mean that if my phone is in airplane mode, I can still use wi fi calling?And secondly, can anyone tell me if I can access my voice mail, through wi fi, without incurring any extra charges and without using Easy Roam?(I’m not sure if this matters, but we will be traveling to Italy).Thanks so much for any help you can provide.

12968
U
2 years ago
K
Kayla_JAdvisor
asked in Billing & Payments
Charged for DATA i didn't use

I have been charged an extra charge for DATA & SMS that I did not use. I did not go over my 250mb as i was never notified that i reached 100% like i have set up, nor was I asked to unpause data for reaching the limit like its suppose toPlease help me remove the charge from my Bill as i should not be charged for something I didn't use.

1034
K
2 years ago
C
ChrisowhyAll-Star
asked in Prepaid
New 360 days prepaid plan

Seems like Koodo/Telus is countering Freedom Mobile’s prepaid unlimited talk & text $99 yearly plan. I just noticed Koodo has a “360 days” prepaid offering shown on the front page of the prepaid site, however there is no other info anywhere other than having to follow the “activate now” button.  https://www.koodomobile.com/en/prepaid-plansIf I am understanding the verbiage correctly, if you prepay a plan (any prepaid plan??) for 360 days you will get 60 days “free”?  This also looks like it’s only geared/setup for new customers/activations only.  I did not see any offerings or abilities for current prepaid customers to switch to this.Any more details here would be appreciated.    

324212
C
2 years ago
R
Richard WilsonConnector
asked in Prepaid
Can I receive SMS texts while in the US with my prepaid plan if I don't have a US text booster?

I am on a Koodo Prepaid plan Unlimited SMS texts.  When I go to the US will I be able to just receive SMS texts for free if I don’t buy a U.S. Roaming Text Booster? I don’t need to send SMS texts when I am in the US so I would like to know if I can just receive SMS texts for free while in the US if I don’t buy a U.S. Roaming Text Booster. From what I have read a Koodo Post pay plan allows free receive SMS texts while in the US but does a Koodo Prepaid plan so allow free receive SMS texts while in the US without buying a U.S. Roaming Text Booster?Thanks!

3707
J
2 years ago
J
JMassBeginner
asked in Billing & Payments
Picture text msg charge

I have a Koodo plan that does not cover for picture and video  when sent via text ($15 plan) due to minimal data, so we get charged. If we are connected to wifi, we should be able to send pics or video without getting charged, correct? Just got our bill and had $6 of charges from pictures & video but we are usually connected to wifi.

1373
Sophia
2 years ago
M
MarkoRBeginner
asked in Plans & Add-ons
Call Forwarding Setup

I am trying to setup call forwarding using the *21 then the number to forward to then the # key.Keep getting the call can not be completed as dialed. 

1111
Boa_Guy Koodo
2 years ago
Quinn McCord
Quinn McCordBeginner
asked in Self Serve
Self Serve

 I am having difficulty producing the postal that is required for setting up my self serve account. I was hoping someone could give me some advice I have tried the only two postal codes I would have used and it is still coming back as the wrong postal code. Is there a way to bypass this or contact Koodo directly as I would really like to register my self serve to access my billing information.  Thanks in advance for your help and suggestions!  

1421
M
2 years ago
J
JimLaidleyRockstar
asked in Prepaid
Does your phone need to be on in order for call forwarding to work?

I’m on Prepaid. If I turn on call forwarding and then turn off my phone, will calls be forwarded?Or does the phone need to be on and connected to a cell tower?I understand that if I take my phone to the US I should be able to text and use data on TMobile 4G LTE, but I can’t receive/make calls. So I could turn on call forwarding to my home OOMA phone (Cdn# but we’ll have it with us in the US). But do I have to have the phone on and in Canada for the forwarding to happen after I’ve set it up.Thanks in advance.

1993
Sophia
2 years ago

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