Managing your Services

I have unlimited minutes and I was billed $28 for airtime. How do I get this refunded, does anyone know how to talk to a human at Koodo without having to wait two days?

I keep getting an email about paying a balance . But I don’t recognize the account number. It’s from this email. Can anyone help?

$462 how much I have left to pay off my phone. $33 a month is how much my phone costing me.14 months remainingTab Bonus balance:−$58.30.     <--- what is this?Tab Bonus reduction: $4.49 / month    <--- If I pay off my phone is it just $462?  What does the $58.30 ?  Do I lose $58.30 for paying off my phone at $462?  Do I lose $4.49 a month off the cost of my monthly phone plan? Thanks

Hi there I just seen the email saying my account was disconnected, I lost my phone and sim card back in March and have been unemployed up until last month so I haven't been able to get a new one hooked up yet but I tried to pay off what I owe Koodo yesterday but I accidentally sent it to the wrong Koodo account number. I already had one saved in my payee list on my online banking and I sent it to that one. I signed in to my Koodo account afterwards and noticed that it was telling me to send the money to a different account number. (I assume the account number changed when my account got disconnected?) What can I do about this? Are you guys able to transfer it over to the proper account number? It was a very significant amount, $673.94 so I either need it transferred to the right account number or refunded so I can pay it to the right account number.

I got a second line for my ex boyfriend (silly, I know). We broke up and he does not use the number however I signed a two-year contract (just over one year remaining). I no longer have a contract for my original line but have been using month-to-month services for a long time. Can I transfer the terms of his contract to mine? If so, can I keep my number?

I just came to Victoria several days ago. I got a Koodo telephone card yesterday. When I want to prepay the bill online, the system told me that I have to have a Canadian credit card. Can I repay my bill in a Koodo store? Thanks.

I am trying to contact a real person in customer service to correct a roaming fee of $10 charged to me while in the USA for 4 days. Unable to schedule a call back with the Self Serve assistance, it just said agents are busy to call back now, then nothing, no option to actually schedule a date & time?? Calling the toll free number basically just refer me back to the Self Serve, then hung up.Any other suggestion on how to correct this with someone at Koodo??FYI: my phone was put in  Flight Mode at Pearson before departure and remained in this mode until I returned 4 days later. My Data Roaming is turned off - all the time. The data usage on my account confirms this.

I would like to switch plans with my wife but keep my phone and my number is this possible? 

Hi,I had my Koodo mobile since before PC mobile merged with Koodo. For some glitches might be I don't have access to my self-serve account. I don't use koodo anymore, my connection has been disconnected. Due to some medical emergencies, I had to return to my home country abruptly. Now I have some amount pending with Koodo. Now how do I pay the due amount via international payment? FYI, I don't have my complete account number. However, I do know the phone number. Any help would be greatly appreciated.TIA.

Long time monthly customer with paid off phones (mine and my husband’s)  I must upgrade our iPhone 5s to an iPhone 11pro, may I keep my same great Koodo plan 6GB/$40. I’d probably go mid tab, or would I have to pay full up front to retain my plan? Also would I just transfer the same nano SIM card from old to new phone? Thank you 😊  

So long story short, I flipped a fishing boat and my phone fell out of my pocket and sank to to the bottom of the lake - 2 weeks after getting it. iPhone 13 Pro.I have the full device coverage and started a claim through phoneclaims.com. Everything was fine, all the services reps were all super nice, but now they’re saying my request is denied because the SIM card cannot be retrieved from the date listed as the date I lost my phone. I’m not sure why they can’t verify this - I used the phone first thing in the morning, then it sank to the bottom of the lake. Went without any device all weekend, and got a new SIM from Koodo a few days later to use in my old device while I waited for the claim to go through.Of course, trying to contact Koodo and I have to schedule a call multiple days in advance from now when I just want to have this dealt with, especially since I know that everything is correct.Is this something I can do at a Koodo Kiosk?

I’ve been using the Back-to-school Koodo promotion of $40/month for 10GB, since August 2021. This promotion claimed that this rate is available to me for up to 24 months. However, I was suddenly told that starting from my July 2022 cycle, my plan rate would increase by $5/month and I would have to pay $45/month before tax.I understand that phone bills are rising along with other living costs, but what about the terms that you guys promised when I signed up for this plan??? Shouldn’t the raise not apply to the promotion duration of 2 years??? I did not sign up for $40/month for 11 months + $45/month for 13 months. I signed up $40/months for 24 months. This is unfair. Please change my bill to the promotion rate that I initially signed up for. The koodo customer service has been horrible, and I have been unable to reach any helpful agent. The chats have been useless. PLEASE get back to me. Thank you.

Hi, I am trying to contact customer rep to deal with a lost Koodo SIM card containing my only Canadian based phone number while I am living in USA. Is this even possible with how the the current customer rep call -back system is setup?

I got a new iPhone 13, I activated my sim and plan to the phone I’m currently using (iPhone 8) I tried putting my SIM in my new phone and my service won’t work on it. Do I need to phone customer service? Or go to where I got my plan? 

If I were to buyout my remaining tab balance, what would happen to my table bonus balance? Would that disappear or be altered? And would I be able to change plans to a different Koodo plan? Bonus Balance is a new feature that wasn't around last time I bought a phone through Koodo.Thank you!

How can I speak to a customer service rep? I find it very odd that this is a difficult task. I have used the serf services and requested a phone call,  but no luck. Anyone has an experience with this? And what is  the best way to resolve this issue?Thanks! 

Does anyone currently use a Koodo sim in an xplora X5 kids smart watch? If so what plan are you using it on? Thanks

I am travelling to the US soon and wanted to put Easy Roam on my 2 phones to be able to text each other and call when required while away on holiday.  I am wondering if my one phone has a data block for pictures on it can I still use that phone with easy roam?

HI ,I have added the package for international calling .but it is still not activated.please help me with activating that service

New to koodo: ordered plan and SIM card online. Got email back with a phone number/account number. Used that to register online. Didn’t wait for the SIM card to arrive and instead used a store bought (post paid) SIM card. Using online account changed phone number to an existing one. Number was ported and while waiting for confirmation from Koodo that my line is active, which never arrived, I realized that I should have activated the SIM card first and then port the number. Now that I try to activate the SIM card the verification allows to use either email or text to make sure you are the account owner. Can’t use text since the ported number is in limbo: previous provider account is closed so can’t use the old SIM with previous provider, Koodo is not active so it can’t receive text yet. Email choice is also not accepted because the account is less than 48 hours old!Tried using chat with #AssistSS and after number of tries it says that the system is busy and they cannot schedule a callba

When the apartment staffs are trying to connect my cell with the buzzer it says ‘Log distance calling’ then I called Koodo and said the issue and they did something with my phone lock saying that now  everything should work and scheduled a call back on that day itself. But it was still not connecting and when they called the same day I said it not working and they looked into it and said it might take some time to be activated so give it a day and will call the next day. It’s going to almost a week and I did not get a call back also am not able to get a call back as the Koodo assist is not giving me the option to schedule a call. What am I supposed to????????It is really frustrating.!!!!!!

I currently a student and I have an XR. My 2 year contract with Koodo is ending next month and I want to switch to Telus and get a 14 with the BiB program but the plans there start at $85, not including the phone tab I’d have to pay as well. I find my current plan at Koodo really worth it, would I be able to get a better deal from Telus considering how I’ve been with Koodo for so long, and I’m a student? And if so how would I be able to? TIA 

I have a monthly plan that has Unlimited international messaging (text & picture) does that apply to sending as well as receiving  texts while in the USA

Did Koodo lay all their staff off? Fire them? File for bankruptcy and sell off their assets? Because I cannot seem to get any help with anything anymore..

Just wondering if anyone else is having issues with robocallers getting through your Call Control option?I live in BC and have recently received a number of calls from ON with recorded chinese messages. Any suggestions on how to ensure that they don’t get through?