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Question

Something I don’t understand on my first bill.

  • 5 September 2022
  • 3 replies
  • 637 views
J

Why am I being charged for “$60 20GB UL Can min SFD (4G Speed)” on my monthly plan,

and I’m also being charged A partial charge of eight dollars for “$60 20GB UL Can min SFD (4G Speed) (Aug 28 To Sep 01”?
 

Thanks in advance for any help that anyone can provide.

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3 replies

Bernard Koodo
Userlevel 7
Badge +4

@justinamthor All providers have the same approach to the first bill. This will explain in detail:

https://www.koodomobile.com/en/help/charges-explained

Rest assured you are not paying extra. 

M
Userlevel 1

There is a partial charge from the start to the billing cycle date, and then a charge for the next full month. You can see this by looking at the dates associated with the charges. This is normal with all monthly post-paid accounts from any provider. Next month there will be a charge covering the billing date to 1 month in advance.

At some point in the future, if you cancel your account, will will receive a credit from the cancellation date to the end of the billing cycle.

J

Thanks for your help!🙂

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