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Tab Shows paid off - still showing on bill

  • 9 September 2022
  • 1 reply
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Hello, Could someone from Koodo please reach out to set up a call?  I keep a Koodo phone for my father, and the call back does not let me put in my own personal number to have a call come to me.  The customer service call line is useless as well as the chat function which will not put me through to a person. 

My Tab shows paid in full with my August bill, now the September bill continues to charge for it. Can this please be corrected.

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Best answer by Boa_Guy Koodo 9 September 2022, 16:00

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Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there! Everything is normal, this month is your last payment.

Here is the start and end date for your TAB: Start date: 09/12/2020; End date: 09/12/2022; term: 24.   Your billing cycle Starts on the 7th and ends on the 6th of each month. 

 

Hope this helped. 

 

Cheers, :) 

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