Billing & Payments

I need to update the address on my account 

Hello,I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains.I would like it corrected.Thank you

I had set up a payment arrangement for my bill. I just logged into my account and seen my balance, and the notice of having to pay my bill by October 4th or else disconnection. I can't find anything on my account about the arrangement. I received an email after I completed it, explaining the details of the arrangement and there were no other emails stating that my arrangements had been denied. Will the disconnect warning continue to show if arrangement has been made? 

Hey there. So, according to Koodo, as of last month, I had finished paying off my Tab Balance of $32 for an IPhone 11 I had upgraded to in October of 2020. However, I’ve noticed my most recent bill still has that usal tab charge of said $32. Isn’t your Tab Charge supposed to decrease when it hits $0? Just wondeering, and every time I try to use Assist so I can get in touch with a sales rep, it tells me they’re too busy and gives me the run-around. I just want clarity on this issue.  

Do u guy's accept cash as an monthly payment on a finance phone 

When trying to pay my bill with a credit card, I receive a message An error has occurred.Please refresh the page or try again later. I tried 3 times.Why is that?

I am going to Niagara Falls Ontario this weekend and want to know if I will end up with roaming charges. 

Hello!I’ve moved from Canada to Sweden; I called before I left the country to have my account cancelled by the end of August and it is now almost October and I’m still getting charges on my account for a number no longer in use.I tried calling customer service but they need a Canadian phone number which I, obviously, no longer have, as my SIM card has been deactivated.Does anyone know how I can resolve this?

Hi, I would like to know if the balance of my closed account will be refunded? My no. was ported out last week.

Hi everyone. This to my knowledge was not a scam as I've seen looking things up online but I have a credit with my cell coverage for apparently being overcharged.  It comes with a reference number and an amount but the link that was sent only worked once and now that I'm trying to redeem it the page is unavailable.  Everywhere I've seen for telus | koodo does not have this type of center. Any advice on if I actually have a lil under 200$ waiting for me? Sincerely Anon

Due to various reasons and me not living in Canada anymore I am unable to pay my overdue balance or cancel my account. Is there any way I can speak to a human or pay off my balance using a British bank card?I have more than enough to pay it but just cannot find any way to do so and they are also threatening it being passed onto a collection agency which I don't want to happen as I may return to Canada at some point.

hello.Normally my bill cycle 25th to next month 24th.today is 25th.but i still can’t use my phone without data.i bill paid already and then i got a massage last wendesday.it says , “you’ve reached your $200 credit card.” but i don’t understand what it does mean.i want check my the bill of this month and what happend to me.

I am currently in nova Scotia and will be expecting to not have power until at least the 28th. I received no text about being allowed to go over my data usage without charge but I've been hearing that you can do that, will I be charged if I go over? I need to know, I cannot afford to pay to get extra data but require it for work. 

Hi, I am trying to pay my first due bill through my International credit card. Whenever I am doing it a message appears saying “error occurred”. What should I do?

There is a charge on my latest phone bill for $14.99 for an “event” itemized ccsupport.biz.  We have no idea what this is, and it appears to be impossible to talk to anyone from Koodo.  Any idea what this might be for?

Hi, I am wondering how can I get a charge reversed. I am currently in the USA and got my bill. I used Easy Roam for 2 days but I am being charged for three days. I do not want to turn on my phone to call Koodo…. can I request support through social media?  

I have unlimited minutes and I was billed $28 for airtime. How do I get this refunded, does anyone know how to talk to a human at Koodo without having to wait two days?

I keep getting an email about paying a balance . But I don’t recognize the account number. It’s from this email. Can anyone help?

$462 how much I have left to pay off my phone. $33 a month is how much my phone costing me.14 months remainingTab Bonus balance:−$58.30.     <--- what is this?Tab Bonus reduction: $4.49 / month    <--- If I pay off my phone is it just $462?  What does the $58.30 ?  Do I lose $58.30 for paying off my phone at $462?  Do I lose $4.49 a month off the cost of my monthly phone plan? Thanks

Hi there I just seen the email saying my account was disconnected, I lost my phone and sim card back in March and have been unemployed up until last month so I haven't been able to get a new one hooked up yet but I tried to pay off what I owe Koodo yesterday but I accidentally sent it to the wrong Koodo account number. I already had one saved in my payee list on my online banking and I sent it to that one. I signed in to my Koodo account afterwards and noticed that it was telling me to send the money to a different account number. (I assume the account number changed when my account got disconnected?) What can I do about this? Are you guys able to transfer it over to the proper account number? It was a very significant amount, $673.94 so I either need it transferred to the right account number or refunded so I can pay it to the right account number.

I got a second line for my ex boyfriend (silly, I know). We broke up and he does not use the number however I signed a two-year contract (just over one year remaining). I no longer have a contract for my original line but have been using month-to-month services for a long time. Can I transfer the terms of his contract to mine? If so, can I keep my number?

I just came to Victoria several days ago. I got a Koodo telephone card yesterday. When I want to prepay the bill online, the system told me that I have to have a Canadian credit card. Can I repay my bill in a Koodo store? Thanks.

I am trying to contact a real person in customer service to correct a roaming fee of $10 charged to me while in the USA for 4 days. Unable to schedule a call back with the Self Serve assistance, it just said agents are busy to call back now, then nothing, no option to actually schedule a date & time?? Calling the toll free number basically just refer me back to the Self Serve, then hung up.Any other suggestion on how to correct this with someone at Koodo??FYI: my phone was put in  Flight Mode at Pearson before departure and remained in this mode until I returned 4 days later. My Data Roaming is turned off - all the time. The data usage on my account confirms this.

Hi,I had my Koodo mobile since before PC mobile merged with Koodo. For some glitches might be I don't have access to my self-serve account. I don't use koodo anymore, my connection has been disconnected. Due to some medical emergencies, I had to return to my home country abruptly. Now I have some amount pending with Koodo. Now how do I pay the due amount via international payment? FYI, I don't have my complete account number. However, I do know the phone number. Any help would be greatly appreciated.TIA.

If I were to buyout my remaining tab balance, what would happen to my table bonus balance? Would that disappear or be altered? And would I be able to change plans to a different Koodo plan? Bonus Balance is a new feature that wasn't around last time I bought a phone through Koodo.Thank you!