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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 886 Topics
  • 3,842 Replies
886 Topics
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Newuser811Beginner
asked in Tips, Tricks & Troubleshooting
VPN for Koodo Router

Does anyone have instructions on how to use NordVPN (or any other VPN) with the Telus router?

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Allan M
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Neal RourkMember
asked in Tips, Tricks & Troubleshooting
Koodo home phone hub call forwarding to my primary Koodo cell number

How do I set this up or is it even possible? Note: my home hub handset doesn’t seem to be functioning. Currently I cannot call out but can retrieve voicemail by calling my home hub number from my cell and entering my passcode. TIA, Neal

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twelvepenceNew Member
asked in Tips, Tricks & Troubleshooting
600MB usage on first day...

...and all I did was install whatsapp and make one phone call.

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Dinh
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Gabriola HeatherNew Member
asked in Tips, Tricks & Troubleshooting
Block number that goes direct to voicemail

Is there a way to stop a nuisance call that goes direct to voicemail? I suspect I may have blocked the caller, and now I have to clear a message from the same number on a daily basis. So frustrating.

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Sophia
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alyjeanConnector
asked in Tips, Tricks & Troubleshooting
(I think) I have wifi but no internet

I just got the Koodo wifi with the modem and wifi router 6 and set it all up according to the setup email I got from koodo. I waited till the activation date (today, May 20) but once everything was connected the light on the router turned red. I’ve tried plugging out and in a few times (waiting the 30 sec in between as recommended) and it still doesn’t work. I’ve factory reset both the modem and router but still a red light. But when I go to my wifi settings on my phone I see my wifi and I get connected but it says no internet connection. I’ve looked online and it seems none has ever had this problem and I’ve tried the ai chat on koodo but nothing and I can’t get someone to call me from koodo because it’s a holiday today. I don’t know what to do or what is wrong with it. Does anyone know anything I don’t lol?

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BuBauBeginner
asked in Tips, Tricks & Troubleshooting
low signal coverage inside of a house

Signal coverage is significantly different outside and inside of my house. The coverage is average outside of the house, 2-3 signal bars, normal data speed connection. The moment I step inside of the house get sudenly 1 signal bar and data speed conection drasticaly drop that it is imposible to browser even basic websites. Any idea hos to solve this?

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Dinh
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ShyoneBeginner
asked in Tips, Tricks & Troubleshooting
charged for roaming

I have contacted Koodo many times in the past 6 months. I live along the border and having roaming off. Also have only connect to koodo network set in settings. What else can I do? I am tired of arguing with the people on the other end. I have not and never will be going to the states.

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Allan M
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BettysueConnector
asked in Tips, Tricks & Troubleshooting
Connecting to Koodo network on new phone

Just received a new iphone 15 pro. Data transfer went smoothly but it is not connecting to the Koodo network. What do I need to do?

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Allan M
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KMTUBABeginner
asked in Tips, Tricks & Troubleshooting
Stream+ Activation Email doesn't work

I just subscribed to Stream+ When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account. I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

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Dinh
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ArtieleblancConnector
asked in Tips, Tricks & Troubleshooting
code 11b1 - can’t make any calls

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

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Dinh
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LottinvilleMember
asked in Tips, Tricks & Troubleshooting
need help with my internet .

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

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whyisitsodifficultBeginner
asked in Tips, Tricks & Troubleshooting
My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls. This is a recent occurrence. I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.

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JbtBeginner
asked in Tips, Tricks & Troubleshooting
Need PUK code

Hi, I locked my SIM card and now it’s asking for a puk code. I can’t get a call back from Koodo until tomorrow and I am supposed to be on call for my employer… any help would really be appreciated!

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Flo Koodo
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CanaryAgilityCashAdvocate
asked in Tips, Tricks & Troubleshooting
Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

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CommonUsernameCoach
asked in Tips, Tricks & Troubleshooting
no data. Temporarily turned off by carrier

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE. I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up again Any ideas?

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JPTORockstar
asked in Tips, Tricks & Troubleshooting
WIFI connected but no internet

I recently got koodo internet. Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page. Internet works when I connect directly to the modem. I’ve tried connecting through Lan 1 from my computer and still no success. I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck. I’ve tried contacting koodo but they’re busy. I’m not sure if its a defective router. I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success. Thank god I didn’t cancel my old internet yet.

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PaulDRockstar
asked in Tips, Tricks & Troubleshooting
can’t update my greeting

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before. I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

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Ibra0078Member
asked in Tips, Tricks & Troubleshooting
YouTube not working on hotspot for it for kids tablets

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work. Im assuming it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

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ClaudeTammyConnector
asked in Tips, Tricks & Troubleshooting
wifi calling

Hi, I am out of cellular range and was able to activate wifi calling on my IPhone but not on my Moto G7 ( I have 2 Numbers on this account) Keeps asking me for an emergency address but when they send me a code, my sms doesn’t work so not receiving it and can’t update. Please help!! I verified and Volte is activated on my account.

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Dinh
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CJS21Beginner
asked in Tips, Tricks & Troubleshooting
New phone - SIM card doesn’t work

Hi! I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work. I tried updating, turning the phone on and off, and I still can’t get it to function. I did try my old SIM card in my new phone and it did work. Is there anything I can do/try to get my new SIM card to work? Thank you!!

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jwclRockstar
asked in Tips, Tricks & Troubleshooting
Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max). Thanks in advance!

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willieoCoach
asked in Tips, Tricks & Troubleshooting
Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine. we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker. Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine. Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks? Please let me know...thanks very much I should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

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Dinh
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JactricBeginner
asked in Tips, Tricks & Troubleshooting
Transfer Texts without old phone

Hey all Hubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone?

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huanyeOrganizer
asked in Tips, Tricks & Troubleshooting
Cannot call US number

I have add-ons Easy Roam US - PayPerUse Access On Easy Roam INTL- PayPerUse Access On but when I called US, it said “your call cannot be completed” either “the call is not accepted from your region.” I called from Canada and dailed +011 1 (US number) How can I make a call to US, and how my issue can be resolved? Thanks

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JodazBeginner
asked in Tips, Tricks & Troubleshooting
Phone not working in parts of my apartment

Hello I have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring. I only know if someone has called me if they leave a voicemail. In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt.

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