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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 875 Topics
  • 3,771 Replies
875 Topics
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whyisitsodifficultBeginner
asked in Tips, Tricks & Troubleshooting
My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.  

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JbtBeginner
asked in Tips, Tricks & Troubleshooting
Need PUK code

Hi, I locked my SIM card and now it’s asking for a puk code. I can’t get a call back from Koodo until tomorrow and I am supposed to be on call for my employer… any help would really be appreciated!

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Flo Koodo
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CanaryAgilityCashAdvocate
asked in Tips, Tricks & Troubleshooting
Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

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CommonUsernameCoach
asked in Tips, Tricks & Troubleshooting
no data. Temporarily turned off by carrier

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE.I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up againAny ideas? 

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JPTORockstar
asked in Tips, Tricks & Troubleshooting
WIFI connected but no internet

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

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PaulDRockstar
asked in Tips, Tricks & Troubleshooting
can’t update my greeting

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before.  I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

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Ibra0078Member
asked in Tips, Tricks & Troubleshooting
YouTube not working on hotspot for it for kids tablets

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work.  Im assuming  it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

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ClaudeTammyConnector
asked in Tips, Tricks & Troubleshooting
wifi calling

Hi, I am out of cellular range and was able to activate wifi calling on my IPhone but not on my Moto G7 ( I have 2 Numbers on this account) Keeps asking me for an emergency address but when they send me a code, my sms doesn’t work so not receiving it and can’t update. Please help!! I verified and Volte is activated on my account. 

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Dinh
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CJS21Beginner
asked in Tips, Tricks & Troubleshooting
New phone - SIM card doesn’t work

Hi!  I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work.  I tried updating, turning the phone on and off, and I still can’t get it to function.  I did try my old SIM card in my new phone and it did work.  Is there anything I can do/try to get my new SIM card to work?  Thank you!!

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jwclRockstar
asked in Tips, Tricks & Troubleshooting
Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

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willieoCoach
asked in Tips, Tricks & Troubleshooting
Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

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Dinh
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JactricBeginner
asked in Tips, Tricks & Troubleshooting
Transfer Texts without old phone

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone? 

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huanyeOrganizer
asked in Tips, Tricks & Troubleshooting
Cannot call US number

I have add-onsEasy Roam US - PayPerUse Access On Easy Roam INTL- PayPerUse Access Onbut when I called US, it said “your call cannot be completed” either “the call is not accepted from your region.”I called from Canada and dailed +011 1 (US number) How can I make a call to US, and how my issue can be resolved?Thanks 

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JodazBeginner
asked in Tips, Tricks & Troubleshooting
Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring.  I only know if someone has called me if they leave a voicemail.  In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt. 

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generallyrandomBeginner
asked in Tips, Tricks & Troubleshooting
cannot receive calls from certain numbers

cannot receive calls from certain numbers eg Intuit; Koodo. I have tried with Call Control enabled/ disabledI went to a Koodo kiosk and the agent duplicated the issue, He said that He hadn’t seen the issue before, and gave me a number to call to talk to someone but it didn’t work as the calls from Koodo support aren’t getting through to me. I have a brand new LG Velvet phone, and my partner has a  Samsung note 9 with the same issue 

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Dinh
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trini1791Beginner
asked in Tips, Tricks & Troubleshooting
SMS Not Working

Hi,I transferred my number from a different provider to Koodo about a week ago. I received and replied to the text message for the port request. Unfortunately, my text messages are not working; I can’t send or receive them. Phone calls and data are working fine though. Has anyone encountered this issue and is there a solution? Thanks!

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sfalc61Beginner
asked in Tips, Tricks & Troubleshooting
Cant Send-Rec Texts from ONE Contact, otherwise fine

Greetings. I have Koodo, iPhone. My friend has Telus and who would know what kind of phone? She sends texts, they don’t arrive. I send texts, she doesn’t get them. She doesn’t use other messaging apps. She’s the only contact I have that this happens with. We have tried everything to resolve on our own. Stymied. Thx. SF 

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JPTORockstar
asked in Tips, Tricks & Troubleshooting
Parental controls for Koodo internet

Is there a way to setup parental controls for a computer on the network, i.e. my childs, to shut down the internet at certain times, filter websites etc.  

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Dinh
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IgerConnector
asked in Tips, Tricks & Troubleshooting
Connecting internet to a multiple desk top computers, no wifi

How would I connect  4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections  

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Ian WeirRockstar
asked in Tips, Tricks & Troubleshooting
Voice Mail on Koodoo not working

Is there a any reason that on a iPhone 15 that the Voice Mail greeting defaults to default and I can not put my own message on it. Is Koodoo/Telus having oproblem with voice mail on their servers?

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VivekRavikumarBeginner
asked in Tips, Tricks & Troubleshooting
Koodo eSIM compatibility for Samsung A55 5G

Is the Koodo eSIM compatible with the new Samsung A55 5G mobile phone?The General specification and the Samsung Expert Personnel mentioned that the model is eSIM compatible however the carrier provider should also be consulted on the compatibility.Does anyone use Samsung A55 5G mobile that is compatible with Koodo eSIM? 

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Dinh
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DagorBeginner
asked in Tips, Tricks & Troubleshooting
I can't download files

Good afternoon, I need help please, I cannot download files, such as photos, etc., in text messages, how can I do it, thank you 

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Deb_CanadaRockstar
asked in Tips, Tricks & Troubleshooting
My phone has stopped sending or receiving MMS

Hello, the Koodo SIM on my phone has stopped sending or receiving MMS all of a sudden. My phone model (Oneplus 8T, Oxygen OS 14.0) is not listed as an unsupported model and the software is updated as well. I have added a new APN as suggested in this article https://www.koodomobile.com/en/help/picturemessagingchanges. But that didn’t work any better.This is an urgent request as I need to send out text messages with images for my work. Please help!

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Valis Inc.Organizer
asked in Tips, Tricks & Troubleshooting
No internet available through hotspot

I have an UMIDIGI G1 Max phone running Android 12.  When I create a wifi hotspot, devices can connect, but they do not have access to the internet.  How can I get this working on the Koodo network?

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Valis Inc.Organizer
asked in Tips, Tricks & Troubleshooting
Sound crackles and skips when using Easyroam

I have an UMIDIGI G1 Max phone running Android 12.  When I make a voice call here in Toronto the sound is fine.  When I made voice calls in the US (North Carolina hooked up to AT&T I believe) the sound is unusable - it crackles and drops short sections.  How can I address this problem?

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