Tips, Tricks & Troubleshooting

When I call a certain number in the 867 area code from my Koodo-powered cell phone I get an error message of the kind “sorry this call did not go through”. When I call the same number from another phone the call goes through and I hear the recorded announcement that is associated with that number.Is it my phone? Or is it Koodo? I’d lke to know who/what is messing up here, and if someone else with a Koodo account could call that number and let me know what they hear, that would be helpful.The number is **55 (area code shown at the top of this message). Many thanks!

I had prime but have since cancelled through Amazon and it's fully finished. However, I attempted to add Prime through Koodo prior to the cancellation. It appeared like it had gone through but had actually not and I got changed for prime via Amazon again and cancelled at that point. Now on my Amazon orders list shows an order of Prime by Koodo but it says it costs 0 dollars and is continuing to say that it will be shipped. When I attempt to link Prime by Koodo  through Stream + I now get an error stating "Activation error: this account is not eligible for this benefit." I have a feeling that the issue is the purchase on the order page that is just hanging there. I've contacted Amazon support a few times to remove the 0 dollar/obviously isn't going to ship purchase but that doesn't seem to be a thing they can do. Over a number of days they messaged the seller a few times "Amazon CA" for help and then to cancel but no response. They then gave me the customer service number for Koodo on t

after installing the koodo sim card i cannot receive or send pictures with mms messenger.  I can send text messages but no photos.  When i check the status of the phone it says IMS not reregistered.  any ideas on how to correct ?

How do you set up RCS in a iPhone 15 Pro Max that has a Koodo #

We have the wireless home phone. As I understand, it’s connected through LTE, not my home wireless. Suddenly, our phone has stopped working. Can’t dial out, can’t call in. The ZTE modem is showing red on the wireless icon. I’ve unplugged etc but nothing.

Hi guys, I have a low-rate data free plan.I made a quick post the other day and was instructed a bit about iMessaging and how that may be the culprit as to why I am not receiving SMS messages anywhere but in my network region. I followed all instructions, my spouse is using Bell but has iMessaging turned off as well. I am still not receiving messages from her when I am out of the house. I am getting pretty frustrated. I say ‘nerd’ because I am decent at figuring out electronics, and if not - Goggling and figuring out.I feel I am paying for a completely useless device in my pocket. I may need a serious walk-through as to how to simply get messages. Regular old messages.I am Koodo (Obviously). The main person I care about is my spouse and she is Bell, if that matters at all.I would love to know that I am also able to get messages from simply everyone. Carrier should not matter.This has been on-going since I’ve switched to Koodo. I am just about ready to run fast and far from Koodo unfort

I have been paying for this ridiculous service, with ridiculous customer service, for months now. I do NOT get text messages…...until I get home. ALWAYS. Yes I have an iPhone, yes I understand iMessaging, I do NOT get why I do NOT get ANY messages until I get home though? What’s up?Why am I paying? I literally want my money back. I am not a total cell phone geek guy, but I’m not technologically idiotic. There is no way and no reason I should not receive text messages for free, while out of the house, while off of my network. What the heck is going on?Yes I have an iPhone and my plan comes without data, so before anyone asks - there is your answer.Do I need data for simple text messages? No I do not. I am a former Bell user, and NEVER had a problem. This is so frustrating, I am paying monthly and carrying around an $800 piece of trash in my pocket. It does nothing!

Hi. I couldn't set up the number of rings before voicemail on my Samsung s22 ultra. I have those answers in koodo community *61*6475904011*11*8# . Does this support Samsung phones? S22 ultra? Please advise. Thanks,Chris

If I can hack my older phone and upgrade it to, say, Android 10; will that enable VoLTE capability?  Or is VoLTE dependent on both software AND hardware?

I’m on the IP login page, under authorization it says Username:Password:do I just enter the wifi name for the username?do I use the regular password or the admin password?

I am travelling to Europe soon and purchased an eSIM card with data, talk and text. I could remove the existing Koodo SIM card, but would like to continue to receive texts and WhatsApps. I see advice to turn off data roaming, but my eSIM specifically requires enabling data roaming.  Any advice?

Hi,For the past week my iPhone says TELUS. Everyone else I know who is on Koodo their iphones says Koodo. I know Telus owns Koodo but still. On the network selection I only have Telus, Bell and Videotron.How do I fix this?Thanks!

As the title states, I cannot connect my PS Portal to my ps5 because my mobile hotspot is NAT type 3, i have a Samsung Galaxy S24. At home my PS Portal connects to my PS5 no problem over Wi-Fi, but once I try to connect through my mobile hotspot it won't connect as Playstation requires NAT Type 2 to do anything. I have tried using my fiancé's mobile hotspot who is using a Galaxy S22 also on koodo and it worked fine on hers, hers was NAT Type 2, her plan isnt a 5G plan though, only 4G/LTE. I have tried using my iPhone 13 with my Sim and it was NAT type 3 and wouldn't work. I have also tried an older Galaxy S8 with my Sim card and it was fine, connected no issues NAT type 2. So what gives? Is it the 5G? I am disappointed as I cannot use my Portal away from home. I travel alot in the summer for sports and that's the main reason I got the Portal. Now it feels like a waste!

Hello,Description:In the past 2 weeks, my phone no longer is able to receive images via MMS from iPhone users.  I get the “One or more media attachments were removed” message.Specifics:I’m using a TCL Android phone and the default Google Messages It used to work fine a couple weeks ago and there was no problems to receive images via MMS from iPhone users Now when I click on the attachment to download and open it displays “One or more media attachments were removed” I’ve tried rebooting, taking out the SIM card, re-adding SIM card Resetting the APNAny ideas on how I can once again receive images via MMS from iPhone users?Thx!

Is it possible for me to start with the Internet Service before the Internet activation date? I need to use it ASAP please and can't wait util the date provided to me. Thanks

Hello, I’m all of a sudden having issues with my phone connecting to my condo intercom system so I can allow visitors into the building. When I select my name on the intercom system, I get the message “Line not connected please check line or try again”. I have put a service request in to fix it, but I was also told it could be something on Koodo end? It did connect to the phone successfully near the end of last month (June 27)  

I am looking at purchasing an unlocked Xiaomi 14 Ultra but before I did, I wanted to make sure it would work on the Koodo network. A quick search on kimovil says 2/3 of the 5G bands are compatible and 3/4 of the 4G bands are. This leads me to think it would be. I wanted to double check whether the phone would be supported but also see if anyone has this phone and how they like it so far. 

How can I put a data curfew on my son's phone?

My mobile phones are Redmi Note 12s and Redmi Note 13 Inserting the Koodo SIM card does not have VoLTE and Wifi calling functions. How to enable it?

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

Why am I not receiving a sound notification when I receive a text msg..? All other sounds are coming in and all text sounds are enabled.. I check my phone and I have new text but the phone didn't notify me.. I get notification for email, calls, everything else, just not text and text sounds are on full blast..? Please help!!

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

I am trying to track down a strange phenomenon. There are 4 adults that live in this household. Amongst us we use 3 cell phones through Koodo and when moving our internet from Shaw also moved the "landline" phone to TekSavvy. A few times now we have received calls from businesses on the landline that say their phone systems are showing our landline number on their phones when they receive a call from one of our cell phones. For my doctor's office - I had them remove the landline from their database but their automated reminder call was made to the landline number - although the receptionist says they do not have that number anywhere on their records for me. I am also asking Teksavvy if they know what is happening - we'd really like to correct this problem. Thank you!

Very recently, over the past couple of weeks, I've noticed that very often when someone calls me on the ZTe mobile landline unit I get three tones being repeatedly played throughout the call. I end up having to hang up and call the person back. I am not sure why this is happening and wondered if anyone has had this and what the solution for this problem is. Thanks for any ideas

I am not in Canada since the 18th of May. most probably I am not coming back again. so stop my sim card stop making a bill. if I come back then I will inform.